scholarly journals Factors influencing service quality performance of a Saudi higher education institution: Public health program students' perspectives

2022 ◽  
pp. 100841
Author(s):  
Ola Ibrahim Ramzi ◽  
Arun Vijay Subbarayalu ◽  
Nouf Khalid Al-Kahtani ◽  
Ahmed Al Kuwaiti ◽  
Turki M. Alanzi ◽  
...  
Keyword(s):  
Public Health ◽  
Higher Education ◽  
Service Quality ◽  
Health Program ◽  
Education Institution ◽  
Public Health Program ◽  
Higher Education Institution ◽  
Quality Performance ◽  
Factors Influencing

The Correlation between Servqual Dimensions and Student Satisfaction

2021 ◽  
Vol 7 (2) ◽  
pp. 7
Author(s):  
Nur Zihan Abd Rashid ◽  
Tuan Nur Athirah Nabilah Tuan Ismail ◽  
Bibianah Thomas
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Student Satisfaction ◽  
Learning Experience ◽  
Sampling Technique ◽  
Education Institution ◽  
Primary Objective ◽  
Future Research ◽  
Higher Education Institution ◽  
New Findings

Service quality is a very crucial element in ensuring the competitiveness of various institutions. By having a good service quality, the reputation of the organization will enhance and thus become their added competitive advantage. In higher education institution, service quality is important to ensure the students whom are their primary stakeholders are able to have a good learning experience in which will then influence their satisfaction. The primary objective of this paper is to analyze the correlation between five elements in SERVQUAL dimensions (tangibility, reliability, responsiveness, assurance, empathy) and the student satisfaction. The questionnaires were distributed among the students in various faculties in UiTM Sabah by using convenience sampling technique and 250 questionnaires were managed to be collected for analysis. Overall, the result shows that the students are satisfied with service quality in UiTM Sabah. Specifically, all five SERVQUAL dimensions correlate with student satisfaction. Reliability, responsiveness and empathy dimensions have strong correlation with student satisfaction. Meanwhile, both tangibility and assurance have moderate correlation with student satisfaction. This study is hoped to contribute towards the new knowledge in the field of service quality especially in higher education institutions Future research is also proposed at the final section of this study to discover new findings from different perspectives of service quality. Keywords: servqual; students’ satisfaction; service quality; higher education institution; service delivery.

The Importance of Menu Variety Experience for Public Health Sustainability at Higher Education Institution

2019 ◽  
Vol 10 (9) ◽  
pp. 1851
Author(s):  
Sarimah Ismail ◽  
Normah Kadir ◽  
Arif Kamisan Pusiran ◽  
Irina Safitri Zen ◽  
Aqeel Khan
Keyword(s):  
Public Health ◽  
Higher Education ◽  
Education Institution ◽  
Higher Education Institution

scholarly journals STRATEGY OF FORMATION OF THE BRAND OF UNIVERSITY IN MODERN EDUCATIONAL SPACE

2021 ◽  
Vol 11 (4) ◽  
pp. 420-429
Author(s):  
A. S. Karikova
Keyword(s):  
Higher Education ◽  
Education Institution ◽  
Educational Services ◽  
Key Factors ◽  
Market Conditions ◽  
Higher Education Institution ◽  
Factors Influencing ◽  
The University

The complex of tools is presented in article for formation of a brand of university which will distinguish him from analogs in the market and will provide effective advance of higher education institution in modern educational space. Relevance of research is caused by sharply increased demand for educational services in the market of the higher education. The competition has become aggravated so that universities are compelled to apply more actively everything marketing to adapt for market conditions. Former tools becomes not enough in this connection to the forefront there is a creation and maintenance of an attractive and memorable brand of higher education institution. In article the role and a university place in modern educational space are described. During research specific features of branding and communications in the sphere of educational services, and also the key factors influencing formation and development of a brand of university have been marked out. Based on the allocated factors, ways of improvement of instruments of formation of a brand of the university, providing effective advance of higher education institution and its competitiveness have been offered.

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