Service Quality of Higher Education Institution Among Its International Students: Inputs to Competitive University Image

2017 ◽  
pp. 39-45
Author(s):  
Reynalda B. Garcia ◽  
Norma L. Menez ◽  
Bella Luz Dinglasan ◽  
Bernardo Hornilla
Keyword(s):  
Higher Education ◽  
International Students ◽  
Service Quality ◽  
Education Institution ◽  
Higher Education Institution ◽  
Quality Of Higher Education ◽  
University Image

scholarly journals Higher Education Efficiency and Quality

2021 ◽  
Vol 2/2021 (35) ◽  
pp. 46-60
Author(s):  
Marcin Dwórznik ◽  
◽  
Krzysztof Opolski ◽  
Keyword(s):  
Higher Education ◽  
Education Institution ◽  
Process Approach ◽  
Higher Education Institution ◽  
Financial Measures ◽  
The Public ◽  
Quality Of Higher Education ◽  
Dea Method ◽  
The University

The efficiency and the quality of higher education institution was assessed with the use of process approach. The efficiency of the higher education institution was determined on the basis of a combination of typical financial measures, taking into account costs incurred in the process of didactics and research, and expenditures (measured by current liquidity, stock turnover, receivables and liabilities ratios) necessary for schools to maintain financial liquidity. As measures of quality, related to statutory tasks of the university, the factors determining graduates’ situation on the labour market as well as patents obtained as a result of research conducted by university were adopted. Applying measures of quality enabled the researcher to obtain a more comprehensive dimension of the universities’ efficiency, while proving the fact that financial measures alone may distort the actual picture of efficiency or even lead to erroneous conclusions. It can be hypothesized that in the case of a higher education institution that pursues its statutory goals of providing knowledge to the public by conducting didactics and research, the concept of efficiency should combine financial and qualitative dimensions. The results obtained in the study using the DEA method allow the researcher to determine the situation of the university for the period covered by the study.

scholarly journals THE ATTITUDE OF GENERATION Y STUDENTS TO THEIR JOINT STUDY PROGRAMME. QUALITY ASSESSMENT

2018 ◽  
Vol 6 ◽  
pp. 782-789
Author(s):  
Gita Statnickė
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Quality Assessment ◽  
Generation Y ◽  
Education Institution ◽  
Point Of View ◽  
Higher Education Institution ◽  
Study Programme ◽  
Joint Study

Students from Generation Y are already studying or choosing a profession, and their choice is mainly determined by their lifestyle, as they seek jobs which provide joy and are not just a source of money. Generation Y put great demands on the quality of their chosen study programme. The purpose of this research is to reveal how the joint study programme students who belong to Generation Y assess their experience in terms of quality of their studies as a service. The article discusses the concept of quality of studies as a service; provides the theoretical aspects of the study service quality assessment in a higher education institution; presents a carried out experienced quality assessment on a joint study programme as a service from the point of view of the Generation Y students; and provides recommendations for improving the quality of studies as a service from the point of view of the Generation Y students.

The Correlation between Servqual Dimensions and Student Satisfaction

2021 ◽  
Vol 7 (2) ◽  
pp. 7
Author(s):  
Nur Zihan Abd Rashid ◽  
Tuan Nur Athirah Nabilah Tuan Ismail ◽  
Bibianah Thomas
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Student Satisfaction ◽  
Learning Experience ◽  
Sampling Technique ◽  
Education Institution ◽  
Primary Objective ◽  
Future Research ◽  
Higher Education Institution ◽  
New Findings

Service quality is a very crucial element in ensuring the competitiveness of various institutions. By having a good service quality, the reputation of the organization will enhance and thus become their added competitive advantage. In higher education institution, service quality is important to ensure the students whom are their primary stakeholders are able to have a good learning experience in which will then influence their satisfaction. The primary objective of this paper is to analyze the correlation between five elements in SERVQUAL dimensions (tangibility, reliability, responsiveness, assurance, empathy) and the student satisfaction. The questionnaires were distributed among the students in various faculties in UiTM Sabah by using convenience sampling technique and 250 questionnaires were managed to be collected for analysis. Overall, the result shows that the students are satisfied with service quality in UiTM Sabah. Specifically, all five SERVQUAL dimensions correlate with student satisfaction. Reliability, responsiveness and empathy dimensions have strong correlation with student satisfaction. Meanwhile, both tangibility and assurance have moderate correlation with student satisfaction. This study is hoped to contribute towards the new knowledge in the field of service quality especially in higher education institutions Future research is also proposed at the final section of this study to discover new findings from different perspectives of service quality. Keywords: servqual; students’ satisfaction; service quality; higher education institution; service delivery.

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