Rapport building in authentic B2B sales interaction

AbstractPositiveLinks (PL) is an evidence-based mobile health intervention promoting engagement in care for people living with HIV. PL offers secure, in-app patient-provider messaging. We investigated messaging during the early COVID-19 pandemic, comparing messages exchanged between 01/13/2020 and 03/01/2020 (“Pre-COVID”) to messages exchanged between 03/02/2020 and 04/19/2020 (“early COVID”) using Poisson regression. We performed qualitative analysis on a subset of messages exchanged between 02/01/2020 and 03/31/2020. Between “Pre-COVID” and “early COVID” periods, weekly member and provider messaging rates increased significantly. Of the messages analyzed qualitatively, most (53.3%) addressed medical topics, and more than a fifth (21.3%) addressed social issues. COVID-related messages often focused on care coordination and risk information; half of COVID messages contained rapport-building. PL patients (“members”) and providers used in-app secure messaging to reach out to one another, identifying needs, organizing receipt of healthcare resources, and strengthening patient-care team relationships. These findings underscore the importance of low-barrier messaging during a crisis.

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Rapport building during retail encounters with embarrassed clients

Journal of Personal Selling and Sales Management ◽

10.1080/08853134.2021.1925127 ◽

2021 ◽

pp. 1-21

Author(s):

Iracema Medeiros d’Abreu ◽

Irene Raguenet Troccoli ◽

João Felipe Rammelt Sauerbronn

Keyword(s):

Rapport Building

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Caregiver–provider communication about pain in persons with dementia

Dementia ◽

10.1177/14713012211036868 ◽

2021 ◽

pp. 147130122110368

Author(s):

Catherine Riffin ◽

Karlee Patrick ◽

Sylvia L. Lin ◽

M. Carrington Reid ◽

Keela Herr ◽

...

Keyword(s):

Family Caregivers ◽

Interpersonal Conflict ◽

Specific Information ◽

Provider Communication ◽

Care Providers ◽

Specific Content ◽

Communication Processes ◽

Inadequate Information ◽

Pain Scales ◽

Rapport Building

Background Pain in older persons with dementia is both under-detected and under-managed. Family caregivers can play an important role in addressing these deficiencies by communicating their care recipient’s symptoms and behaviors to medical providers, but little is known about how caregivers and providers approach pain-related discussions in the context of dementia. The goal of this study was to explore how ambulatory care providers and family caregivers of persons with dementia view pain communication. Methods In-depth, semi-structured interviews were conducted with family caregivers ( n = 18) and healthcare providers involved in dementia care ( n = 16). Interviews focused on three specific content areas: (1) caregivers’ roles in communicating about pain in persons with dementia, (2) challenges experienced when communicating about pain in persons with dementia, and (3) strategies and recommendations for optimizing communication in this context. All interviews were audio-recorded, transcribed, and analyzed using the constant comparative method of data analysis. Results Caregivers and providers described various roles that caregivers assumed in communication processes, such as serving as historians, interpreters, and advocates. They identified two key features of problematic communication—receipt of inadequate information and interpersonal conflict about the care recipient’s pain—and articulated how ambiguity around pain and dementia, as well as preexisting beliefs and emotions, contributed to communication challenges. They also offered several suggestions to improve caregiver–provider communication processes, including the use of (1) written records to enhance the accuracy of caregivers’ reports and ensure that providers had specific information to inform symptom management and treatment plans, (2) pain scales and follow-up discussions to establish baseline data and clarify treatment recommendations, and (3) collaboration and rapport-building strategies to validate the caregivers’ contributions and maximize a team-based decision-making. Conclusion Receipt of inadequate information and interpersonal conflict are key challenges to caregiver–provider communication regarding pain in persons with dementia. Written records, pain scales, and rapport-building strategies may help to address these challenges.

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Do It for the Culture: The Case for Memes in Qualitative Research

International Journal of Qualitative Methods ◽

10.1177/16094069211025896 ◽

2021 ◽

Vol 20 ◽

pp. 160940692110258

Author(s):

Constance Iloh

Keyword(s):

Qualitative Research ◽

Data Collection ◽

21St Century ◽

Research Process ◽

Qualitative Inquiry ◽

Cultural Relevance ◽

Prominent Feature ◽

Rapport Building ◽

Everyday Communication ◽

Remote Data

Memes are a prominent feature of global life in the 21st century. The author asserts that memes are significant to current and future qualitative research. In particular, the text establishes memes as: (a) part of everyday communication, expression, and explanation, thus useful in qualitative research; (b) valuable cultural units and symbols; (c) forms of rapport building and cultivating relational research; (d) approaches that bolster and sustain remote data collection; (e) methods that infuse agency, humor, and creativity into the research process. The author then showcases distinctive ways memes can be effectively incorporated in qualitative research pursuits and publications. The article concludes with the necessity of data collection and representation approaches that advance the meaningfulness and cultural-relevance of qualitative inquiry.

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International Industrial Internship: A Case Study from a Japanese Engineering University Perspective

Education Sciences ◽

10.3390/educsci11040156 ◽

2021 ◽

Vol 11 (4) ◽

pp. 156

Author(s):

Wai Kian Tan ◽

Minoru Umemoto

Keyword(s):

Foreign Students ◽

Engineering Students ◽

Participation Rate ◽

Japanese Students ◽

International Internship ◽

Rapport Building ◽

Development Goals ◽

International Internships ◽

Internship Programs

In this globalization-focused era, the demand for globalized engineers in the creation of borderless societies is increasing. Despite the initiatives by the Japanese government to promote internalization through increasing the intake of foreign students, the exposures gained by the Japanese students from these programs are minimal. For years, internship has been used globally as a platform for training and educating future engineers, but only a few studies have examined the proactive transformation from domestic to international internship. International internships overseas offer a completely new dimension of experiences when carried out in multicultural environments. This article reports and offers evidence of a Japanese engineering university’s rapid global internship reform strategy toward the expansion of international internships in Malaysia. This paper provides insights into the process, from initial setup to implementation of the internship program covering all the necessary preparation and support. From the establishment of an overseas collaboration base and rapport building with hosting industries, the systematic steps taken are reported. Regarding the internship program, feedback from Japanese engineering students who completed their internships show improved satisfaction due to continuous improvement of the internship program with progressing years. It was also discovered that the low participation rate in overseas internship by Japanese students is not due to their inward-looking temperament, but due to the lack of internship program availability that is administered with sufficient preparation enabling them to challenge themselves in a new environment. The challenges encountered in the program, and the sustainable improvements made in alignment with sustainable development goals toward equitable quality education and promotion of lifelong learning are also stated. In this paper, the future perspectives and outlook of internships are also described considering today’s rapid technological advancements and the fast-changing needs of industries, which require future internship programs to have flexible approaches and ideologies.

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Factors in Interview Training

Psychological Reports ◽

10.2466/pr0.1985.57.3.1021 ◽

1985 ◽

Vol 57 (3) ◽

pp. 1021-1022

Author(s):

Edward D. Farber ◽

Jack A. Joseph

Keyword(s):

Medical Students ◽

Medical History ◽

Psychosocial Factors ◽

Professional Education ◽

Interviewing Skills ◽

Rapport Building ◽

Interview Training ◽

Interviewing Techniques

Paraprofessionals and videotape were used to improve the interpersonal interviewing skills of medical students. Training improved rapport building, questioning skills, and interviewing techniques as assessed by students, paraprofessionals, and medical students. As rapport is influenced by complexity of the medical history, a greater focus on psychosocial factors in professional education is needed.

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“Siamo vicini, no?”

Australian Review of Applied Linguistics ◽

10.1075/aral.40.2.07tud ◽

2017 ◽

Vol 40 (2) ◽

pp. 194-211 ◽

Cited By ~ 2

Author(s):

Vincenza Tudini ◽

Antonella Strambi

Keyword(s):

Leisure Activities ◽

Positive Relationships ◽

L2 Acquisition ◽

Maintenance Strategies ◽

Language Programs ◽

Student Wellbeing ◽

Text Chat ◽

Shared Experiences ◽

Rapport Building ◽

Face Saving

Abstract Focusing specifically on the negotiation of commonality, this study explores rapport building (Spencer-Oatey, 2000) in online intercultural text chat, where Australian students of Italian interact with L1 Italian speakers. Although the initial purpose of the examined chat exchanges is to facilitate L2 acquisition, analysis of transcripts indicates that participants also seek to establish affiliation and friendship, through discussion of shared experiences, preferred leisure activities, and personal likings. Such orientation to like-mindedness and commonality can be an implicit concern in their interactions, as well as an explicit mentionable in their talk. Participants also successfully engage in complex face-saving and rapport maintenance strategies where there is potential for disagreement. Overall, the data suggest that identified rapport-building language and behaviors promote the establishment of positive relationships, as a key component of online intercultural text chat. Thus, from a pedagogical viewpoint, these interactions appear beneficial both for L2 learning and student wellbeing. The study concludes with suggestions for the integration of similar tasks into language programs.

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Planning the Evaluation and Rapport Building

Clinical Assessment of Child and Adolescent Personality and Behavior ◽

10.1007/978-1-4419-0641-0_5 ◽

2009 ◽

pp. 81-97

Author(s):

Paul J. Frick ◽

Christopher T. Barry ◽

Randy W. Kamphaus

Keyword(s):

Rapport Building

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