Resilience Engineering

AbstractArtificial intelligence is transforming how we interact with vehicles. We examine the case of Maritime Autonomous Surface Ships (MASS), which are emerging as a safer and more effective solution for maritime transportation. Despite the focus on autonomy, humans are predicted to have a central role in MASS operations from a Shore Control Centre (SCC). Here, operators will provide back-up control in the event of system failure. There are signification design challenges with such a system. The most critical is human-system interaction in autonomy (H-SIA). We consider humans as the source of resilience in the system for adapting to unexpected events and managing safety. We ask, can Human-Centred Design (HCD) be used to create resilient interactions between MASS and SCC? Work has been done in resilience engineering for complex systems but has not been extended to H-SIA in transportation. “Resilient interaction design” is relevant as we progress from design to operational phase. We adopted the ISO 9421-210 guideline to structure our HCD approach. The result is an SCC designed for 1 Autonomy Operator (AO). The contribution is a demonstration of how resilient interaction design may lead to safer and more effective H-SIA in transportation.

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Enhancing Maritime Crew Resource Management Training by Applying Resilience Engineering: A Case Study of the Bachelor Maritime Officer Training Programme in Rotterdam

Education Sciences ◽

10.3390/educsci11080378 ◽

2021 ◽

Vol 11 (8) ◽

pp. 378

Author(s):

Jaco Griffioen ◽

Monique van der Drift ◽

Hans van den Broek

Keyword(s):

Resource Management ◽

Human Error ◽

Crew Resource Management ◽

Management Training ◽

Training Programme ◽

Point Of View ◽

Safety Performance ◽

Resilience Engineering ◽

Crew Resource Management Training

This paper sets out to enhance current Maritime Crew Resource Management (MCRM) training, and with that to improve the training of technical and non-technical skills given to bachelor maritime officers. The rationale for CRM training is improving safety performance by reducing accidents caused by human error. The central notion of CRM training is that applying good resource management principles during day-to-day operations will lead to a beneficial change in attitudes and behaviour regarding safety. This article therefore indicates that enhanced MCRM should play a more structural role in the training of student officers. However, the key question is: what are the required changes in attitude and behaviour that will create sufficient adaptability to improve safety performance? To provide an answer, we introduce the Resilience Engineering (RE) theory. From an RE point of view, we elaborate on the relation between team adaptability and safety performance, operationalized as a competence profile. In addition, a case study of the ‘Rotterdam Approach’ will be presented, in which the MCRM training design has been enhanced with RE, with the objective to train team adaptability skills for improved safety performance.

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An integrated quality and resilience engineering framework in healthcare with Z-number data envelopment analysis

Health Care Management Science ◽

10.1007/s10729-021-09550-8 ◽

2021 ◽

Author(s):

Madjid Tavana ◽

Salman Nazari-Shirkouhi ◽

Hamidreza Farzaneh Kholghabad

Keyword(s):

Data Envelopment Analysis ◽

Data Envelopment ◽

Resilience Engineering

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A resilience engineering-based framework for assessing safety performance measurement systems: A study in the construction industry

Safety Science ◽

10.1016/j.ssci.2021.105364 ◽

2021 ◽

Vol 142 ◽

pp. 105364

Author(s):

Guillermina Andrea Peñaloza ◽

Carlos Torres Formoso ◽

Tarcisio Abreu Saurin

Keyword(s):

Performance Measurement ◽

Construction Industry ◽

Safety Performance ◽

Resilience Engineering ◽

Measurement Systems ◽

Performance Measurement Systems

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Knowledge Elicitation for Resilience Engineering in Health Care

Proceedings of the Human Factors and Ergonomics Society Annual Meeting ◽

10.1177/1541931215591036 ◽

2015 ◽

Vol 59 (1) ◽

pp. 175-179 ◽

Cited By ~ 5

Author(s):

Sudeep Hegde ◽

A. Zach Hettinger ◽

Rollin J. Fairbanks ◽

John Wreathall ◽

Robert L. Wears ◽

...

Keyword(s):

Health Care ◽

Knowledge Elicitation ◽

Resilience Engineering

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Reliability versus Resilience: What Does Healthcare Need?

Proceedings of the Human Factors and Ergonomics Society Annual Meeting ◽

10.1177/154193120705101104 ◽

2007 ◽

Vol 51 (11) ◽

pp. 621-625 ◽

Cited By ~ 4

Author(s):

Christopher Nemeth ◽

Richard Cook

Keyword(s):

Systems Engineering ◽

Service Sector ◽

High Reliability ◽

Healthcare Systems ◽

High Variability ◽

High Reliability Organizations ◽

Resilience Engineering ◽

Cognitive Systems Engineering ◽

Extensive Training ◽

Healthcare Need

System performance in healthcare pivots on the ability to match demand for care with the resources that are needed to provide it. High reliability is desirable in organizations that perform inherently hazardous, highly technical tasks. However, healthcare's high variability, diversity, partition between workers and managers, and production pressure make it difficult to employ essential aspects of high reliability organizations (HROs) such as redundancy and extensive training. A different approach is needed to understand the nature of healthcare systems and their ability to perform and survive under duress; in other words, to be resilient. The recent evolution of resilience engineering affords the opportunity to configure healthcare systems so that they are adaptable and can foresee challenges that threaten their mission. Information technology (IT) in particular can enable healthcare, as a service sector, to adapt successfully, as long as it is based on cognitive systems engineering approaches to achieve resilient performance.

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