Long Live Social Exchange Theory
2018 ◽
Vol 11
(3)
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pp. 498-504
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Keyword(s):
New Era
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Chernyak-Hai and Rabenu (2018) argue that social exchange theory (SET) should be revised to accommodate work relationships in the “new era” of work, characterized by a more diverse workforce with changing expectations for relationships between themselves and their organizational representatives. To account for the modern workplace, Chernyak-Hai and Rabenu introduce “new” or “modern exchange variables” that capture modern workplace conditions and employee characteristics or preferences, which they expect to indirectly influencewhetherandhowemployees develop high-quality work relationships with organizational representatives.