The management of tourism and hospitality organizations.

2009 ◽  
pp. 158-177
Author(s):  
E. Laws
Keyword(s):  
Hospitality Organizations ◽  
Tourism And Hospitality

scholarly journals The Stress-Induced Impact of COVID-19 on Tourism and Hospitality Workers

2021 ◽  
Vol 13 (3) ◽  
pp. 1327
Author(s):  
Sung-Eun Kang ◽  
Changyeon Park ◽  
Choong-Ki Lee ◽  
Seunghoon Lee
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Structural Equation ◽  
Online Survey ◽  
Organizational Trust ◽  
Self Esteem ◽  
Work Related ◽  
Latex Gloves ◽  
Hospitality Organizations ◽  
Tourism And Hospitality

This study explores how COVID-19-induced stress (CID) influences organizational trust, job satisfaction, self-esteem, and commitment in tourism and hospitality organizations. A total of 427 tourism affiliated employees in South Korea participated in an online survey. Using structural equation modelling (SEM), the proposed conceptual model reveals that CID stress in tourism/hospitality employees is negatively related to organizational trust, job satisfaction, and self-esteem which, in turn, is positively related to organizational commitment. CID stress also indirectly affects organizational commitment. The findings have significant strategic implications for tourism and hospitality organizations‒specifically, the provision of instrumental resources (e.g., safety glasses, latex gloves, hand sanitizers, facial masks) to alleviate their employees’ work-related stress during pandemics.

scholarly journals Tourist Experience and Innovative Hospitality Management in Different Cities

2021 ◽  
Vol 13 (12) ◽  
pp. 6578
Author(s):  
Alon Gelbman
Keyword(s):  
Qualitative Methodology ◽  
Participant Observation ◽  
Hospitality Management ◽  
Tourist Experience ◽  
Hospitality Organizations ◽  
Culture Characteristics ◽  
Tourism And Hospitality ◽  
Document Review ◽  
Creativity And Innovation

The complexity of modern tourism and hospitality management because of competition in the destination market, and especially in urban tourism destinations, has created a demand for creativity and innovation. To satisfy heightened tourist expectations for a specialized experience, hospitality organizations emphasize local culture characteristics and the urban community. The purpose of this paper is to examine how an urban hospitality organization emphasizes community and social values in its hostels, and how the tourist experience is adapted to each city’s culture and atmosphere (Nazareth, Jerusalem, and Tel Aviv). The theoretical framework is based on the link connecting urban hospitality with the tourist experience, and how tourism innovation and creativity is managed, during this age of competition and specialization. The qualitative methodology includes participant observation, document review, and in-depth interviews. The findings of this study add a new dimension to the existing knowledge, namely the role of creativity and innovation in helping the management of an urban hospitality organization to shape the tourist experience. The study developed a new unique model for “implementing innovation in urban hospitality management” which describes the framework of connections and interactions between the various sustainable community based and social aspects. The novelty of this research model lies in the emphasis on how management uses innovation and creativity to brand the whole chain so as to realize the vision and values it wishes to promote. This also entails a system of sub-positioning that aligns the vision and values with the distinctive culture of each city and with each local community’s nature and traditions.

Evolving research perspectives on food and gastronomic experiences in tourism

2021 ◽  
Vol 33 (3) ◽  
pp. 1037-1058
Author(s):  
Greg Richards
Keyword(s):  
Holistic Approach ◽  
Complex Nature ◽  
Marketing Theory ◽  
Content Type ◽  
Research Perspectives ◽  
Production And Consumption ◽  
Research Themes ◽  
Hospitality Organizations ◽  
Tourism And Hospitality ◽  
Qualitative Literature

Purpose This paper aims to analyse the development of research on gastronomic tourism experiences and chart its relationship to foundational management and marketing literature as well as the tourism and hospitality field. Design/methodology/approach The author develops a literature review of papers in specialist journals and the SCOPUS database to identify major research themes and the evolution of experience and gastronomic experience research. Findings Gastronomy is an increasingly important element of tourism experiences. Gastronomic experience research in tourism mirrors the evolution in management and marketing theory from rational information processing approaches to emotional and hedonistic approaches and analysis of relationality and co-creation. The paper sketches a development from Experience 1.0 (producer-orientated) to Experience 2.0 (co-creation) to Experience 3.0 (foodscapes) in gastronomic experiences in tourism research. Research limitations/implications Increasing complexity of gastronomic experiences requires a more holistic analytic approach, including more attention for relational and co-creational processes. Linking together different experience elements and experience phases requires more holistic and contextual research approaches. Practical implications Hospitality organizations should recognize the differentiated and complex nature of gastronomic experiences, the different touchpoints within the customer journey and their relationship to experience outcomes. The development of hybrid gastronomic experiences offers both opportunities and challenges for the future. Originality/value This quantitative and qualitative literature analysis underlines the need for a more holistic approach to gastronomic experiences, covering different experiential phases and contexts of production and consumption.

Globetrotting adventures in digital data governance and ethics

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Keyword(s):  
Civil Liberty ◽  
Digital Data ◽  
Data Governance ◽  
Content Type ◽  
Social License To Operate ◽  
Social License ◽  
The Social ◽  
Hospitality Organizations ◽  
Pertinent Information ◽  
Tourism And Hospitality

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings This research paper formulates a framework for managing data ethically – which incorporates data governance – for tourism and hospitality organizations (THOs). The framework encourages THOs, like Airbnb and Booking.com, to move beyond mere compliance and into ethical trust-building among their customer communities. This creates the social license needed to overcome controversial challenges like data breaches, and the invasion of COVID passports and other civil liberty restrictions that impact the travel sector. A privacy framework balancing customer and THO interests rests on four pillars: Compliance, Privacy and ethics, Equitable exchanges of data, and Social license to operate. Originality/value The briefing saves busy executives, strategists and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Engaging Customers in Value Co-Creation Through Mobile Instant Messaging in the Tourism and Hospitality Industry

2019 ◽  
Vol 44 (2) ◽  
pp. 229-251 ◽  
Author(s):  
Sut Ieng Lei ◽  
Shun Ye ◽  
Dan Wang ◽  
Rob Law
Keyword(s):  
Service Providers ◽  
Instant Messaging ◽  
Rapid Development ◽  
Computer Mediated Communication ◽  
Customer Engagement ◽  
Mediated Communication ◽  
Computer Mediated ◽  
Hospitality Organizations ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Tourism and hospitality service providers have been seeking ways to engage customers in the value creation process to deliver personalized experiences. Such practices have been facilitated by the rapid development of information communication technology. Extant research on online customer engagement focuses mostly on computer-based platforms. Mobile instant messaging (IM) has rarely been explored despite its substantial potential for firm–customer interactions. On the basis of service–dominant logic and computer-mediated communication theories, this study examines customers’ perceived co-creation experience facilitated by mobile IM. It empirically tests the influencing factors and effects of such co-creation experience. The findings extend the theoretical framework of value co-creation to a context mediated by mobile IM. Managerial suggestions are provided for tourism and hospitality organizations.

scholarly journals Impact of the Great Earthquake-2015 on Hospitality Industry of Nepal

2016 ◽  
Vol 7 ◽  
pp. 87-115
Author(s):  
Sushant Tuladhar
Keyword(s):  
Disaster Preparedness ◽  
Secondary Data ◽  
Great Earthquake ◽  
Hospitality Organizations ◽  
Hospitality Sector ◽  
Hospitality Firms ◽  
Tourism And Hospitality ◽  
The Impact ◽  
Damages And Losses ◽  
Natural Calamity

Hospitality organizations face a serious threat from disasters, with only few of these firms engaged in planning for effective disaster management. Nepal has a high risk profile for natural disasters; and it was struck by the great earthquake on April 25th, 2015 which was followed by 400-plus aftershocks creating havoc mostly in the eastern, central and western part of the country. This article aims to present some insight on the impact of the earthquake in the hospitality sector. Secondary data available from various reports, newspaper articles, government reports, and studies conducted by individuals and different organizations have been taken into account while preparing this article. Some people associated with hotels of different category from different locations were also interviewed to get in-depth views on the effects of the natural calamity. The damages and losses caused by the earthquake have engulfed most of the tourism-related organizations and activities. This has subsequently made the concerned stakeholders – regardless of their size and scope of operation – to rethink about their strategy for disaster preparedness. After studying the extent of the same, all hospitality firms are encouraged to prioritize the need and to engage in practice for disaster and crisis management.The Gaze: Journal of Tourism and Hospitality Vol.7 2015 pp.87-115

The Effects of Internal and External Reference Prices on Travelers’ Price Evaluations

2017 ◽  
Vol 57 (8) ◽  
pp. 1068-1077 ◽  
Author(s):  
Choongbeom Choi ◽  
Anna S. Mattila
Keyword(s):  
Reference Price ◽  
Internal Reference ◽  
Reference Prices ◽  
Information Accessibility ◽  
External Reference ◽  
Hospitality Organizations ◽  
Managerial Implications ◽  
External Reference Price ◽  
Lodging Services ◽  
Tourism And Hospitality

The relative use of an internal reference price (IRP) versus an external reference price (ERP) becomes an important issue in the travel and lodging contexts as the increased promotional activity by destinations and hotels is likely to be based on price-comparison advertisements. However, there is little guidance on how tourism and hospitality organizations can use pricing structure to influence reference price, which is cardinal to travelers’ evaluation of price acceptability. Thus, the current research examines how pricing characteristics of the lodging services shift travelers’ sensitivity to two different types of reference prices, and therefore, influence their price evaluations. Compared with IRP, our findings indicate that individuals are more sensitive to and affected by ERP. The results also demonstrate that information accessibility and perceived diagnosticity are key mechanisms that lead to the differential effect of IRP versus ERP on travelers’ price evaluations. Relevant managerial implications are drawn regarding price and promotion strategies.

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