Advertising travel services to the business traveller.

2009 ◽  
pp. 185-196
Author(s):  
N. D. Albers-Miller ◽  
R. D. Straughan ◽  
P. J. Prenshaw
Keyword(s):  
Travel Services ◽  
Business Traveller

User categories of mobile travel services

2014 ◽  
Vol 5 (1) ◽  
pp. 17-30 ◽  
Author(s):  
Niklas Eriksson
Keyword(s):  
Online Survey ◽  
Service Providers ◽  
Mobile Services ◽  
Individual Characteristics ◽  
Online Data ◽  
Content Type ◽  
Travel Services ◽  
Online Data Collection ◽  
Barriers To Use ◽  
Practical Implications

Purpose – This study aims to identify user categories of mobile travel services and analyze the differences between the categories based on individual characteristics, the individuals' perceived barriers to use internet-/mobile services during a trip and the individuals' preferred channel strategies. Design/methodology/approach – An extensive online survey in Finland was conducted to collect the data and a cluster analysis is used to identify the user categories. Findings – The study indicates that there are four user categories of mobile travel services: “info-seekers”, “checkers”, “bookers” and “all-rounders” and one group of “non-users”. Research limitations/implications – Due to the online data collection method and the self-selective process, the sample may be biased towards respondents finding electronic travel services important. It would be of value to conduct similar studies on a representative sample of the total population of different countries. Practical implications – The identified categories can be seen as consumer segments for which travel service providers can target mobile services. Originality/value – This study contributes with a categorization of mobile travelers and provides insights on the diffusion of mobile travel services.

Dynamic pricing usage in sports for revenue management

2016 ◽  
Vol 42 (9) ◽  
pp. 913-921 ◽  
Author(s):  
Adrien Bouchet ◽  
Michael Troilo ◽  
Brian R. Walkup
Keyword(s):  
North American ◽  
Dynamic Pricing ◽  
Professional Sports ◽  
Business Analytics ◽  
Content Type ◽  
Sports Organizations ◽  
Decision Making Processes ◽  
Sports Leagues ◽  
Job Title ◽  
Travel Services

Purpose The purpose of this paper is to examine the extent to which dynamic pricing is utilized in North American professional sports. While industries such as airlines and travel services have employed dynamic pricing for decades, professional sports is only now starting to adopt it. Design/methodology/approach The authors survey and interview high ranking executives and managers in North American sports organizations. A total of 72 managers and executives from the four major North American professional sports leagues as well as other sport properties were surveyed. Descriptive statistics and a basic regression provide insight into perceptions v. actual practice among sports organizations. Findings While most sports organizations perceive high usage of dynamic pricing within their organization, current procedures lag. Nearly 70 percent of respondents believe that their organizations frequently or always apply business analytics to dynamic pricing, but only 30 percent update their prices daily. Fully 50 percent of organizations do not automate decision-making processes, which is a hallmark of dynamic pricing. The perception of constant use of analytics in dynamic pricing intensifies as job title increases. Originality/value As one of the initial surveys looking at the usage of dynamic pricing in North American professional sports, this study provides a glimpse into both the perception and the reality. It suggests that there is still ample room for improvement.

Web Scraping for Hospitality Research: Overview, Opportunities, and Implications

2020 ◽  
pp. 193896552097358
Author(s):  
Saram Han ◽  
Christopher K. Anderson
Keyword(s):  
Data Sources ◽  
Analytical Models ◽  
Online Data ◽  
Travel Agents ◽  
Web Scraping ◽  
Travel Services ◽  
New Research ◽  
Online Travel ◽  
Online Travel Agents ◽  
Tools And Methods

As consumers increasingly research and purchase hospitality and travel services online, new research opportunities have become available to hospitality academics. There is a growing interest in understanding the online travel marketplace among hospitality researchers. Although many researchers have attempted to better understand the online travel market through the use of analytical models, experiments, or survey collection, these studies often fail to capture the full complexity of the market. Academics often rely upon survey data or experiments owing to their ease of collection or potentially to the difficulty in assembling online data. In this study, we hope to equip hospitality researchers with the tools and methods to augment their traditional data sources with the readily available data that consumers use to make their travel choices. In this article, we provide a guideline (and Python code) for how to best collect/scrape publicly available online hotel data. We focus on the collection of online data across numerous platforms, including online travel agents, review sites, and hotel brand sites. We outline some exciting possibilities regarding how these data sources might be utilized, as well as discuss some of the caveats that have to be considered when analyzing online data.

scholarly journals La protección de los pasajeros de transporte aéreo en Colombia

2019 ◽  
Vol 21 (2) ◽  
Author(s):  
Daniel Uribe Correa
Keyword(s):  
Low Cost ◽  
Air Travel ◽  
Exponential Increase ◽  
Travel Services ◽  
Industry And Commerce ◽  
The Right ◽  
The Way

Los derechos de los pasajeros han cobrado relevancia gracias al aumento exponencial en la demanda de los servicios de transporte aéreo y a la llegada de aerolíneas de bajo costo a Colombia. En este contexto, es de vital importancia analizar la manera como se puede hacer efectivo el derecho a la reclamación de los pasajeros, más aun, teniendo en cuenta que tanto la Aeronáutica Civil y la Superintendencia de Industria y Comercio tienen competencia para conocer reclamaciones en contra de aerolíneas.Por lo anterior, este artículo tiene como propósito realizar un análisis sobre el alcance del derecho a la reclamación de los pasajeros de transporte aéreo frente a estas dos entidades.Con dicho propósito, este artículo analiza la normativa aplicable a los procedimientos de reclamación mencionados para identificar sus principales características y así, determinar cuáles son las diferencias más relevantes que pueden impactar las reclamaciones de los pasajeros.-----------------------------------------The rights of consumers of air travel services have become more relevant in recent times due to the exponential increase of the demand of these services and the arrival of low-cost airlines to Colombia. In this context, it is vital to analyze the way in which passengers can exercise their reclamation right, even more, considering that both the Civil Aeronautics Unit and the Superintendence of Industry and Commerce have powers to process reclamations against airlines. For this reason, this article performs an analysis of the scope of the right of reclamation of air travel consumers before these authorities. With such purpose, this article analyzes the regulations applicable to such proceedings in order to identify their main characteristics and thus, determine the main differences that may impact the reclamations of passengers.

scholarly journals Fogyasztói magatartás a hazai utazási szolgáltatások piacán - a hibrid vásárlói magatartás vizsgálata (Consumer behaviour on market of the Hungarian travel services – Examination of hybrid consumption)

2010 ◽  
pp. 50-62
Author(s):  
Ágnes Neulinger ◽  
Judit Simon ◽  
Kata Kelemen ◽  
Ágnes Hofmeister Tóth ◽  
Edit Bódi
Keyword(s):  
Decision Making ◽  
Quantitative Analysis ◽  
Consumer Behaviour ◽  
Total Sample ◽  
Decision Making Process ◽  
Qualitative And Quantitative Analysis ◽  
Qualitative And Quantitative ◽  
Travel Services

A szerzők kutatási projektjükben a hazai lakosság utazással kapcsolatos fogyasztási, vásárlási magatartását vizsgálták, különös tekintettel a hibrid fogyasztói viselkedés alakulására. A kutatás a rendszeresen utazó vagy az utazás iránt érdeklődő csoportra terjedt ki. Az első, kvalitatív fázisban a nyaralás értelmezését, a keresés és döntés kritériumait tárták fel, majd következő lépésben statisztikai elemzésekkel vizsgálták a fogyasztói magatartás jellemzőit. Indexszámítás alapján besorolták a válaszadókat a hibrid fogyasztás kategóriáiba. Besorolásuk szerint a megtakarításorientált olcsón vásárlók és a komfortorientált márkavásárlók jelentik a legnagyobb csoportokat, az előbbi 31,9%-ot, az utóbbi 29,6%-ot képviselve a mintában. A megtakarítás-orientált márkavásárlók 21%-ot, a komfortorientált olcsón vásárlók 17,5%-ot tesznek ki. Elemzésük igazolta, hogy a hibrid vásárlói magatartás elméleti megközelítése jól használható a hazai utazási piac elemzésekor. ________ Recent study examines travelling behaviour in Hungary with special emphasis on hybrid consumption. Using qualitative and quantitative analysis the study explore the decision making process related to hybrid consumption in travel services. Based on indexes the authors classified respondents into categories of hybrid consumption. According to their classification the main groups are savings-oriented budget shoppersand comfort-oriented brand shoppers, representing 31,9% and 29,6% share in the total sample, accordingly. Based on their analysis the approach of hybrid consumption proved to be useful to analyse consumer behaviour in travel services.

scholarly journals The proposal of taxation of international passenger transport with respect to the including into the travel services

2012 ◽  
Vol 60 (4) ◽  
pp. 299-306
Author(s):  
Milena Otavová ◽  
Veronika Sobotková
Keyword(s):  
Comparative Analysis ◽  
Slovak Republic ◽  
Value Added ◽  
Individual Member ◽  
Passenger Transport ◽  
Value Added Tax ◽  
Member States ◽  
Transport Services ◽  
Council Directive ◽  
Travel Services

Generally, international passenger transport is exempt from the value added tax, in the case of air transport. International road passenger transport is however liable to taxation. However, the Council Directive on Value Added Tax contains a number of variations in the frame of the taxation of international passenger transport both for the states that joined the Community after January 1, 1978 and also for countries that were members of the Community on January 1, 1978. The international passenger transport is therefore rather problematic field due to a number of exceptions for individual Member States. It is on the providers or recipients of transport services to inform correctly about the taxation of international road transport and to pay properly the tax. The aim of the article is to evaluate the possibilities of the taxation of international passenger transport in the Czech Republic, Austria, Slovak Republic, Germany and Poland and to determine how the taxation of international passenger transport affects the tax liability and price of travel services provided in this country. From the comparative analysis it is evident that the tax paid abroad should be included in the total price of the purchased service. Based on the comparative analysis there will be a proposal for the taxation of international passenger transport so that the tax collection in the monitored countries would be simplified. The proposal recommends to unify an approach during the taxation of international passenger transport for all Member States of the European Union in order to reduce administrative costs on the part of the governments and individual entities.

Knowledge Management in Tourism Services

2018 ◽  
pp. 111-148
Author(s):  
Sérgio Jesus Teixeira
Keyword(s):  
Human Capital ◽  
Knowledge Management ◽  
Qualitative Analysis ◽  
Capital Management ◽  
Management Quality ◽  
Travel Services ◽  
Main Factors ◽  
Tourism Services

This chapter aims to discuss the knowledge management in the travel services, since it has mobilized a variety of fields that seek to uncover the complexity of the process and the application contexts. In the era of globalization in which we live, the main factors that differentiate the companies and organizations depend increasingly on the quality of human capital management and knowledge management quality. This chapter analyzes how an organization of tourist services manages its knowledge. The methodology used was a qualitative analysis by applying an interview to a case study.

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