Examining the quality of social support messages produced face-to-face and in computer-mediated communication: The effects of hyperpersonal communication

2019 ◽  
Vol 86 (3) ◽  
pp. 271-291 ◽  
Author(s):  
Stephen A. Rains ◽  
Chelsie Akers ◽  
Corey A. Pavlich ◽  
Eric Tsetsi ◽  
Michael Appelbaum
Keyword(s):  
Social Support ◽  
Computer Mediated Communication ◽  
Mediated Communication ◽  
Face To Face ◽  
Computer Mediated

The effect of informal social support: Face-to-face versus computer-mediated communication

2011 ◽  
Vol 27 (5) ◽  
pp. 1806-1814 ◽  
Author(s):  
Joshua Lewandowski ◽  
Benjamin D. Rosenberg ◽  
M. Jordan Parks ◽  
Jason T. Siegel
Keyword(s):  
Social Support ◽  
Computer Mediated Communication ◽  
Mediated Communication ◽  
Informal Social Support ◽  
Face To Face ◽  
Computer Mediated

Real-Time Computer-Mediated Conferencing versus Electronic Mail

1985 ◽  
Vol 29 (4) ◽  
pp. 380-384 ◽  
Author(s):  
Vitaly Dubrovsky
Keyword(s):  
Real Time ◽  
Electronic Mail ◽  
Computer Mediated Communication ◽  
Computer Conferencing ◽  
Consensus Development ◽  
Mediated Communication ◽  
Face To Face ◽  
Cognitive Difficulties ◽  
Computer Mediated

Electronic mail-like systems are becoming a popular way of conferencing in organizations, while real-time computer conferencing (RTCC) facilities are virtually ignored. It is the suggestion of this paper that in a computerized organizational environment for group decisions made through consensus development, RTCC may have some advantages over electronic mail-like conferencing. The experimental study comparing RTCC and electronic mail as modes of computer-mediated communication during group decision making is described. The post-experimental preferences-difficulties questionnaire revealed that: (1) a majority of the participants clearly preferred face-to-face communication to computer-mediated (76% vs. 22%) and RTCC to electronic mail (93% vs. 7%); (2) since 79% of the participants were willing to give up their own opinion and simply agree in order to get away from the discussion, because communication via computer is frustrating, it is possible that the quality of the decisions may suffer due to the deficiences of the computer media; (3) The participants encountered significant cognitive difficulties in both modes of computer conferencing. These difficulties are addressed in the design recommendations for both RTCC and electronic mail.

Fraud Brainstorming Using Computer-Mediated Communication: The Effects of Brainstorming Technique and Facilitation

2009 ◽  
Vol 84 (4) ◽  
pp. 1209-1232 ◽  
Author(s):  
Antoinette L. Lynch ◽  
Uday S. Murthy ◽  
Terry J. Engle
Keyword(s):  
Computer Mediated Communication ◽  
Risk Assessments ◽  
Mediated Communication ◽  
Face To Face ◽  
Fraud Risk ◽  
Treatment Conditions ◽  
Computer Mediated ◽  
Significant Difference ◽  
Fraud Risk Assessments

ABSTRACT: This study experimentally investigates the effectiveness of computer-mediated brainstorming in the context of the SAS No. 99 mandated fraud brainstorming requirement. Results indicate that brainstorming effectiveness is significantly higher for teams brainstorming electronically relative to teams using traditional face-to-face brainstorming. There is no significant difference in brainstorming effectiveness between electronic interactive brainstorming and electronic nominal brainstorming. Brainstorming effectiveness is significantly higher for teams receiving content facilitation relative to teams not receiving content facilitation. The post-brainstorming fraud risk assessments are significantly higher than the pre-brainstorming assessments in all treatment conditions, indicating that the SAS No. 99 mandated brainstorming session has the intended effect. This research informs audit practice by demonstrating that computer-mediated fraud brainstorming can be more effective than face-to-face brainstorming and also by establishing the effectiveness of content facilitation for improving the quality of the fraud risk factors generated by auditors.

Computer-mediated communication (CMC) and social support

2016 ◽  
Vol 34 (8) ◽  
pp. 1186-1205 ◽  
Author(s):  
Stephen A. Rains ◽  
Steven R. Brunner ◽  
Chelsie Akers ◽  
Corey A. Pavlich ◽  
Selin Goktas
Keyword(s):  
Social Support ◽  
Emotional Support ◽  
Computer Mediated Communication ◽  
Informational Support ◽  
Mediated Communication ◽  
Face To Face ◽  
Message Type ◽  
Computer Mediated ◽  
Main Effect ◽  
The Face

Despite the growth in research examining the use of computer-mediated communication (CMC) for exchanging social support, there remains much to learn about the support-related implications of CMC. An experiment was conducted to examine the influence of the reduced social cues associated with CMC on the outcomes of supportive interaction. Participants discussed a stressor with a confederate either face-to-face or via CMC and received informational or emotional support. Although they received the exact same support messages, participants in the CMC condition reported significantly greater worry and uncertainty discrepancy following the interaction than participants in the face-to-face condition. A main effect was also found for support message type. Consistent with the optimal matching model, informational support led to more beneficial outcomes than emotional support in response to the (controllable) stressor experienced by participants.

Online social support groups

2012 ◽  
Author(s):  
Martin Tanis
Keyword(s):  
Social Support ◽  
Support Groups ◽  
Computer Mediated Communication ◽  
Well Being ◽  
Social Consequences ◽  
The Body ◽  
Mediated Communication ◽  
Online Social Support ◽  
Face To Face ◽  
Computer Mediated

To give and receive social support is an important aspect of social interaction, and since the Internet has become more and more integrated with everyday life, it is no surprise that much social support is exchanged online. Features of computer-mediated communication (CMC) offer possibilities for social support in a manner that would be less easy or even impossible in a face-to-face context. This article focuses on three key elements that are often mentioned when social consequences of CMC are discussed: the possibility to communicate relatively anonymously, the text-based character, and the opportunities it provides for expanding social networks without being hindered by time and space barriers. It addresses how these may affect support seeking, and argues that interacting in online social support groups holds great potential for people who seek support, but may also contain some potential hazards. However, even though the body of research is growing, we still know fairly little about how online social-support groups affect the well-being of people who are in need of support.

Social Bonding in Initial Acquaintance: Effects of Modality and Modality Order

2021 ◽  
pp. 019027252110302
Author(s):  
Susan Sprecher
Keyword(s):  
Mixed Mode ◽  
Social Bonds ◽  
Computer Mediated Communication ◽  
Positive Outcomes ◽  
Perceived Similarity ◽  
Mediated Communication ◽  
Face To Face ◽  
Perceived Responsiveness ◽  
Computer Mediated ◽  
Mode Interactions

In this experimental study, unacquainted dyads engaged in a get-acquainted task using two modes of communication across two segments of interaction. The dyads either first disclosed in text-based computer-mediated communication (CMC) and then disclosed face-to-face (FtF) or the reverse. The participants completed reaction measures after each segment of interaction. After the first segment, dyads who communicated FtF reported more positive outcomes (e.g., liking, closeness) than dyads who engaged in CMC. Furthermore, dyads who began in CMC and then transitioned to FtF increased in their positive reactions, whereas dyads who began in FtF and transitioned to CMC either experienced no change (in liking, closeness, and perceived similarity) or experienced a decrease (in fun/enjoyment and perceived responsiveness). Implications of the results are discussed both for the classic social psychology question of how people become acquainted and for current interest in how mixed-mode interactions generate social bonds that can help meet belonging needs.

What You Say and Where You Say It Matter: Effects of Facebook Message Publicity and Support Type on Evaluation of Support Message Quality

2021 ◽  
pp. 089443932110073
Author(s):  
Yining Malloch ◽  
Bo Feng
Keyword(s):  
Social Support ◽  
Emotional Support ◽  
Communication Channel ◽  
Computer Mediated Communication ◽  
Communication Model ◽  
Mediated Communication ◽  
Message Type ◽  
Computer Mediated ◽  
Tangible Support ◽  
The Impact

Guided by the masspersonal communication model, this study examined the impact of the communication channel (masspersonal vs. interpersonal) and support message type on evaluation of social support message quality in Facebook settings. An online factorial experiment with 480 participants revealed that support messages sent through interpersonal channels (e.g., private messaging) were perceived as higher in quality than those sent through masspersonal channels (e.g., status update). Regardless of channels, participants considered tangible support messages as higher quality than informational and emotional support messages. Implications for computer-mediated communication and social support theories and practices were discussed.

SYNCHRONOUS COMPUTER-MEDIATED COMMUNICATION AND INTERACTION

2015 ◽  
Vol 38 (3) ◽  
pp. 553-586 ◽  
Author(s):  
Nicole Ziegler
Keyword(s):  
Learning Outcomes ◽  
Meta Analysis ◽  
Computer Mediated Communication ◽  
Relative Effectiveness ◽  
Mediated Communication ◽  
Face To Face ◽  
Computer Mediated ◽  
Communication Modes ◽  
L2 Development ◽  
Small Advantage

The current study reports on a meta-analysis of the relative effectiveness of interaction in synchronous computer-mediated communication (SCMC) and face-to-face (FTF) contexts. The primary studies included in the analysis were journal articles and dissertations completed between 1990 and 2012 (k = 14). Results demonstrate that interaction in SCMC and FTF had a significant impact on second language (L2) development, providing further support for previous research demonstrating the efficacy of interaction in both communication modes (e.g., Mackey & Goo, 2007; Pellettieri, 2000; Smith, 2004, 2005). There was also a small advantage for interaction in SCMC on measures of overall L2 learning outcomes, with additional analyses indicating a small advantage for SCMC interaction on productive and written measures and a small advantage for FTF interaction on receptive and oral learning outcomes. Interestingly, there were no significant differences between SCMC and FTF, suggesting the mode of communication has no statistically significant impact on the positive developmental benefits associated with interaction.

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