Making sense of customers: an evaluation of the role of the customer in the subjective strategies of senior managers

1996 ◽  
Vol 4 (2) ◽  
pp. 95-115 ◽  
Author(s):  
Mark Jenkins
Keyword(s):  
Senior Managers ◽  
Making Sense ◽  
Subjective Strategies

A sensemaking perspective on arts sponsorship decisions

2016 ◽  
Vol 6 (1) ◽  
pp. 68-87 ◽  
Author(s):  
Kate Daellenbach ◽  
Lena Zander ◽  
Peter Thirkell
Keyword(s):  
Middle Managers ◽  
Multiple Informants ◽  
Frames Of Reference ◽  
Future Research ◽  
Senior Managers ◽  
Content Type ◽  
Corporate Managers ◽  
Making Sense ◽  
Multiple Case

Purpose – The purpose of this paper is to better understand the sensemaking strategies of managers involved in making decisions concerning arts sponsorship. Design/methodology/approach – A qualitative, multiple case method is employed, using multiple informants in ten arts sponsorship decisions. Within and between case analyses were conducted and examined iteratively, along with literature to generate themes to guide future research. Findings – This study finds art sponsorships may be seen as ambiguous, cueing sensemaking; the sensemaking strategies of senior managers involve response to pro-social cues while middle managers draw on commercial benefit cues; sensebreaking and sensegiving are part of the process; and the actors and their interpretations draw from cues in the organisational frames of reference which act as filters, giving meaning to the situations. Research limitations/implications – This study presents a novel perspective on these decisions, focusing on the micro-level actions and interpretations of actors. It extends current understanding of sponsorship decision making, contributing to a perspective of managers responding to cues, interacting and making sense of their decisions. Practical implications – For arts managers, this perspective provides understanding of how managers (potential sponsors) respond to multiple cues, interpret and rationalise arts sponsorships. For corporate managers, insights reveal differences in sensemaking between hierarchical levels, and the role of interaction, and organisational frames of reference. Originality/value – This study is unique in its approach to understanding these decisions in terms of sensemaking, through the use of multiple informants and multiple case studies.

Seven Canons of ICC Treaty Interpretation: Making Sense of Article 25's Rorschach Blot

2014 ◽  
Vol 27 (3) ◽  
pp. 755-788 ◽  
Author(s):  
LEILA NADYA SADAT ◽  
JARROD M. JOLLY
Keyword(s):  
Rome Statute ◽  
Correct Interpretation ◽  
International Treaty ◽  
Making Sense ◽  
Treaty Interpretation ◽  
Substantive Law ◽  
Interpretative Framework

AbstractThis article draws on well-established understandings of international treaty interpretation and the role of the judicial function to propose seven canons of treaty construction that may serve as the basis of a principled interpretation of the substantive law of the Rome Statute. This interpretative framework is then applied to the seemingly intractable debate within the Court and among scholars over the correct interpretation of Article 25, on modes of liability. The seven canons provide guidelines that may enable the ‘Rorschach blot’ of Article 25, capable of many divergent interpretations, to become uniformly and consistently understood and interpreted.

Hegel’s Philosophy of History as the Metaphysics of Agency

2017 ◽  
Author(s):  
Terry Pinkard
Keyword(s):  
Essential Role ◽  
Philosophy Of History ◽  
The Self ◽  
Sense Making ◽  
Making Sense ◽  
Human Enterprise

Rather than understanding history as a process guided by an entity (Geist) that is aiming at the goal of coming to a full self-consciousness, this chapter argues that Hegel’s philosophy should be understood against the background of his Aristotelian- and Kantian-inspired metaphysics. Using his Logic as the background, the author argues that his philosophy of history is an examination of the metaphysical contours of subjectivity and how the self-interpreting, self-developing collective human enterprise has moved from one such shape to another in terms of deeper logic of sense-making, and how this has meant that subjectivity itself has reshaped itself over the course of history. The role of the “infinite end” of justice thereby is shown to play an essential role in making sense of history.

The Effect of Big Data Analytic Capabilities Upon Bank Performance via FinTech Innovation

2021 ◽  
Vol 13 (4) ◽  
pp. 62-87
Author(s):  
Ahmed Al-Dmour ◽  
Rand H. Al-Dmour ◽  
Hani H. Al-Dmour ◽  
Eatadal Basheer Ahmadamin
Keyword(s):  
Big Data ◽  
United Arab Emirates ◽  
Structural Equation ◽  
Positive Influence ◽  
Equation Modeling ◽  
Bank Performance ◽  
Senior Managers ◽  
Mediating Role ◽  
The Impact

This study aims to examine and validate the impact of big data analytical capabilities (individual, organizational, and technological) on bank performance via the mediating role of Fintech innovation in commercial banks operating in the United Arab Emirates (UAE). Based on a literature review, resource-based theory, and financial innovation theory, an integrated conceptual framework was developed to guide the study. A quantitative survey approach was used, and the data was collected from 236 banks' senior managers (IT, financial, and marketers). Amos 21 structural equation modeling (SEM) was used to analyze and verify the study variables. The main findings revealed that big data analytical capabilities had a significant positive influence on bank performance. Fintech innovation acted as partial mediators in this relationship.

Life of a Nation's Text: The Travels and Travails of the Indian Constitution

2021 ◽  
Vol 94 (4) ◽  
pp. 707-718
Author(s):  
Ronojoy Sen
Keyword(s):  
Review Essay ◽  
Critical Role ◽  
Indian Constitution ◽  
Making Sense ◽  
New Directions ◽  
Landmark Study

This review essay briefly discusses Granville Austin's landmark study of the working of the Indian Constitution and its critics, reviews three recent books on that Constitution, and evaluates the extent to which these new works have been able to take constitutional studies in new directions. All three books shine a light on the critical role of the Constitution and the courts in Indian democracy. While the authors are well aware of contemporary challenges to constitutionalism and have written on them elsewhere, this does not fully come through in their books. Despite this shortcoming, these recent studies are indispensable in making sense of the Constitution and its role in Indian democracy.

Organizing, Organizations, and the Role of Social Media Conversations

2018 ◽  
pp. 62-78
Author(s):  
Veronica R. Dawson
Keyword(s):  
Social Media ◽  
Organizational Identity ◽  
Organization Theory ◽  
Theory Of The Firm ◽  
Organizational Participation ◽  
Making Sense ◽  
The Social ◽  
Social Media Platforms ◽  
Communicative Theory

This chapter traces the concept of organizational identity in organization theory and places it in the social media context. It proposes that organizational communication theories intellectually based in the “linguistic turn” (e.g., the Montreal School Approach to how communication constitutes organizations, communicative theory of the firm) are well positioned to illuminate the constitutive capabilities of identity-bound interaction on social media. It suggest that social media is more than another organizational tool for communication with stakeholders in that it affords interactants the opportunity to negotiate foundational organizational practices: organizational identity, boundaries, and membership, in public. In this negotiative process, the organizing role of the stakeholder is emphasized and legitimized by organizational participation and engagement on social media platforms. The Montreal School Approach's conversation–text dialectic and the communicative theory of the firm's conceptualization of organizations as social, are two useful concepts when making sense of organization–stakeholder interaction in the social media context.

Making Sense of IS Project Stories

2018 ◽  
pp. 5660-5668
Author(s):  
Darren Dalcher
Keyword(s):  
Information Systems ◽  
Case Studies ◽  
Case Histories ◽  
Keen Interest ◽  
Future Developments ◽  
Making Sense ◽  
Failure Investigation ◽  
Project Failures

Stories of failure make a compelling read, however, researchers with a keen interest in information systems failures face a double challenge: Not only is it difficult to obtain intimate details about the circumstances surrounding such failures, but there is also a dearth of information about the type of methods and approaches that can be utilised to collect, describe and disseminate such information. The purpose of this chapter is to highlight some of the available approaches and to clarify and enhance the methodological underpinning available to researchers. The chapter begins by framing IS project failures in context, before highlighting the role of forensic failure investigation and the typical tools employed in gathering information. It encourages a move from case studies to case histories to capture the essence, dynamics and complexities of failure stories. It concludes by introducing a new range of antenarrative approaches that represent future developments in the study of IS failures, enabling a richer interpretation of linked factors that underpin IS failures.

Sign in / Sign up

Export Citation Format

Share Document