Social Media in Organizations: Leveraging Personal and Collective Knowledge Processes

This chapter looks at the adoption of general social media applications on usefulness for business, comparing the factors that influence adoption at work between Japan and the United States. In Japan, ease of use and usefulness for collective knowledge in general social media are predictors of usefulness for business social media, and in the United States, only usefulness for collective knowledge is a strong predictor of usefulness for business. The authors did not find behavioral intention to use social media in the workplace to be an important factor in predicting the usefulness of social media for business. The value of this research is its ability to understand the use of social media in the workplace to include how the experience of social media impacts on the expectation of usefulness for business and how the impact of ease of use differs from Japanese to the United States because of cultural, technological, and market reasons.

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Cross-Cultural Aspects of Collective Intelligence Online

Handbook of Research on Cross-Cultural Online Learning in Higher Education - Advances in Higher Education and Professional Development ◽

10.4018/978-1-5225-8286-1.ch001 ◽

2019 ◽

pp. 1-21

Author(s):

Lesley S. J. Farmer

Keyword(s):

Social Media ◽

Intellectual Capital ◽

Collective Intelligence ◽

Group Interaction ◽

Cross Cultural ◽

Collective Knowledge ◽

Interactive Technologies ◽

Online Technology ◽

Interactive Mode ◽

Cultural Aspects

Today's wisdom society depends on intellectual capital, that is, collective knowledge and informational assets. Increasingly, the global scene reflects a more interactive mode relative to information, particularly because of social media. As heterogeneous groups bring different expertise and perspectives, their gathered and organized knowledge can lead to more informed decisions and resultant actions. This collective intelligence has been transformed with the advent of easily accessible interactive technologies. Adding to the complexity, cross-cultural aspects impact the processes leading to collective intelligence as culture impacts individual and group interaction. This chapter explores the intersection of collective intelligence, online technology, and cross-cultural aspects. The chapter also shares research-based conditions to optimize that intersection.

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KNOWLEDGE PROCESSES IN NETWORKED LEARNING: DEFINING SEMIOTIC COMPONENTS IN SOCIAL MEDIA ENVIRONMENTS

ICERI2017 Proceedings ◽

10.21125/iceri.2017.1296 ◽

2017 ◽

Author(s):

Beata Godejord

Keyword(s):

Social Media ◽

Networked Learning ◽

Knowledge Processes ◽

Media Environments

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The Transformation of Collective Intelligence

Andragogical and Pedagogical Methods for Curriculum and Program Development - Advances in Educational Technologies and Instructional Design ◽

10.4018/978-1-4666-5872-1.ch016 ◽

2014 ◽

pp. 323-341

Author(s):

Lesley S. J. Farmer

Keyword(s):

Social Media ◽

Intellectual Capital ◽

Digital Technology ◽

Collective Intelligence ◽

Knowledge Society ◽

Human Interaction ◽

Collective Knowledge ◽

Interactive Technologies ◽

Interactive Mode ◽

Heterogeneous Groups

Today's knowledge society depends on intellectual capital, that is, collective knowledge and informational assets. Increasingly, the global scene reflects a more interactive mode relative to information, particularly because of social media. As heterogeneous groups bring different expertise and perspectives, their gathered and organized knowledge can lead to more informed decisions and resultant actions. This collective intelligence has been transformed with the advent of easily accessible interactive technologies. This chapter explains collective intelligence and its elements, theories that relate to collective intelligence, conditions for its optimum collective intelligence, and its transformation through digital technology, particularly social media. The chapter also explains human interaction for collective intelligence, and how it can be enhanced through technology, citing several studies.

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Impact of General Social Media Experience on Usefulness for Business in the Workplace

Social Entrepreneurship ◽

10.4018/978-1-5225-8182-6.ch059 ◽

2019 ◽

pp. 1157-1176

Author(s):

Donald L. Amoroso ◽

Tsuneki Mukahi ◽

Mikako Ogawa

Keyword(s):

United States ◽

Social Media ◽

Strong Predictor ◽

The United States ◽

Ease Of Use ◽

Collective Knowledge ◽

Use Of Social Media ◽

Media Experience ◽

Behavioral Intention To Use ◽

Media Applications

This chapter looks at the adoption of general social media applications on usefulness for business, comparing the factors that influence adoption at work between Japan and the United States. In Japan, ease of use and usefulness for collective knowledge in general social media are predictors of usefulness for business social media, and in the United States, only usefulness for collective knowledge is a strong predictor of usefulness for business. The authors did not find behavioral intention to use social media in the workplace to be an important factor in predicting the usefulness of social media for business. The value of this research is its ability to understand the use of social media in the workplace to include how the experience of social media impacts on the expectation of usefulness for business and how the impact of ease of use differs from Japanese to the United States because of cultural, technological, and market reasons.

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An Analysis of the Impact of Blogging on Knowledge Processes

Journal of Information & Knowledge Management ◽

10.1142/s0219649210002711 ◽

2010 ◽

Vol 09 (04) ◽

pp. 329-339 ◽

Cited By ~ 3

Author(s):

Stefania Mariano

Keyword(s):

Knowledge Management ◽

Analysis Data ◽

Future Research ◽

Collective Knowledge ◽

Structured Interviews ◽

Joint Project ◽

Knowledge Processes ◽

Management Processes ◽

The Impact ◽

Knowledge Management Processes

This paper investigates the impact of blogging on knowledge processes and proposes a way to manage collective knowledge. Qualitative methods are used to collect data through individual semi-structured interviews, think-aloud protocols, focus groups, and document analysis. Data analysis is pursued with the use of the qualitative software package Atlas.ti®. This qualitative research contributes to our understanding of how a self-organised group of individuals involved in a temporary joint project in the Kingdom of Bahrain creates, transfers, retains and shares knowledge in a blog and provides insights into the knowledge management processes. It reveals the impact of blogging on knowledge management and examines issues concerned with the individual, the groups, and the organisation. It also suggests strategies on how to improve the management of an effective blog. Findings contribute to the debate on knowledge management processes and provide insights for academics and practitioners who are interested in a new theoretical approach connecting individual knowledge to collective knowledge, as well as to those studying online repositories and new information technology tools for the management of organisational knowledge. Future research should be conducted on how blogs may impact the effectiveness of organisational communication. Empirical research should also be conducted to explain how internal and external bloggers contribute to the development of organisational expertise.

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The Transformation of Collective Intelligence

Crowdsourcing ◽

10.4018/978-1-5225-8362-2.ch001 ◽

2019 ◽

pp. 1-20

Author(s):

Lesley S. J. Farmer

Keyword(s):

Social Media ◽

Intellectual Capital ◽

Digital Technology ◽

Collective Intelligence ◽

Knowledge Society ◽

Human Interaction ◽

Collective Knowledge ◽

Interactive Technologies ◽

Interactive Mode ◽

Heterogeneous Groups

Today's knowledge society depends on intellectual capital, that is, collective knowledge and informational assets. Increasingly, the global scene reflects a more interactive mode relative to information, particularly because of social media. As heterogeneous groups bring different expertise and perspectives, their gathered and organized knowledge can lead to more informed decisions and resultant actions. This collective intelligence has been transformed with the advent of easily accessible interactive technologies. This chapter explains collective intelligence and its elements, theories that relate to collective intelligence, conditions for its optimum collective intelligence, and its transformation through digital technology, particularly social media. The chapter also explains human interaction for collective intelligence, and how it can be enhanced through technology, citing several studies.

Download Full-text