The impact of self-service technologies – towards an economic decision model and its application at the German Federal Employment Agency

2016 ◽  
Vol 25 (2) ◽  
pp. 151-172 ◽  
Author(s):  
Julia Klier ◽  
Mathias Klier ◽  
Anna-Luisa Müller ◽  
Christian Rauch
Keyword(s):  
Decision Model ◽  
Economic Decision ◽  
Federal Employment ◽  
Employment Agency ◽  
Self Service ◽  
The Impact

An economic decision model of wild rabbit Oryctolagus cuniculus control to conserve Australian native vegetation

2010 ◽  
Vol 37 (7) ◽  
pp. 558 ◽  
Author(s):  
Brian Cooke ◽  
Randall Jones ◽  
Wendy Gong
Keyword(s):  
Invasive Species ◽  
Decision Model ◽  
Cost Effective ◽  
Effective Control ◽  
Native Vegetation ◽  
Wild Rabbit ◽  
Natural Ecosystems ◽  
Economic Decision ◽  
Monetary Value ◽  
The Impact

Context Economic decision models are seldom used in developing policies for the cost-effective control of invasive species that threaten natural ecosystems. However, their potential value is shown using an example of European rabbits damaging native vegetation in Australia. Aims To better define the problem of rabbit damage, provide a sound theoretical basis for implementing cost-efficient strategies for rabbit control and show how resources available for ecosystem protection can be most effectively applied. Methods A dynamic economic decision model was developed, incorporating the costs and effectiveness of three methods for controlling rabbits among native vegetation to consider alternative management strategies. A monetary value on native vegetation was set using the ‘avoided’ cost of replanting trees on roadsides and from field data we described how capacity of plant communities to regenerate improves if rabbit numbers are reduced. Key results Model outputs indicated the best combinations of methods for cost-effective rabbit control and showed how the highest benefits could be gained in protecting natural vegetation. Conclusions The model provided a framework for deciding how limited resources might be used to greatest benefit for protecting native vegetation. Implications This methodology could apply to other invasive species, provided that natural assets can be given a justifiable monetary value, control costs and effectiveness can be determined and the impact of the pests on assets can be modelled as dynamic population processes.

A Window to Internal and External Change in Banking

2018 ◽  
Author(s):  
Bernardo Bátiz-Lazo
Keyword(s):  
Twentieth Century ◽  
Computer Technology ◽  
Business Organizations ◽  
Organizational Challenges ◽  
Late Twentieth ◽  
Self Service ◽  
The Impact ◽  
Late Twentieth Century ◽  
Proper Consideration

Chapter 1 (‘A Window to Internal and External Change in Banking’) provides a wide-arch view of the themes in the book. It highlights how in spite of being deeply embedded in our culture as an object of everyday life, the interaction with ATMs is largely inconsequential for most people. This chapter also forwards a case to study the ATM to better understand the possibilities for technological change to bring about a cashless economy. Another argument put forward is that the ATM is essential to appreciate the technological and organizational challenges that gave rise to self-service banking. As a result, the case is made that business histories of the late twentieth century will be incomplete without proper consideration to the impact of computer technology on the different aspects of business organizations.

scholarly journals Understanding consumer loyalty to technology-based self-services with credence qualities

2015 ◽  
Vol 29 (6/7) ◽  
pp. 522-532 ◽  
Author(s):  
Lisa Schuster ◽  
Judy Proudfoot ◽  
Judy Drennan
Keyword(s):  
Professional Services ◽  
Content Type ◽  
Consumer Responses ◽  
Factors Affecting ◽  
Behavioral Loyalty ◽  
Behavioral Domain ◽  
Continued Use ◽  
Self Service ◽  
The Impact ◽  
Goal Directed Behavior

Purpose – This paper aims to use the Model of Goal-Directed Behavior (MGB) to examine the factors affecting consumers’ continued use of emerging technology-based self-services (TBSSs) with credence qualities. Professional services, which traditionally require specialized knowledge and high levels of interpersonal interaction to produce owing to their credence qualities, are increasingly delivered via self-service technologies. Health services delivered via mobile devices, for example, facilitate self-care without direct involvement from health professionals. Design/methodology/approach – A mental health service delivered via the Internet and mobile phone, myCompass, was selected as the research context. Twenty interviews were conducted with users of myCompass and the data were thematically analyzed. Findings – The findings of the study showcase the unique determinants of consumers’ continued use of TBSSs with credence qualities relative to the more routine services which have been the focus of extant research. The findings further provide support for the utility of the MGB in explaining service continuance, although the importance of distinguishing between extrinsic and intrinsic motivational components of behavioral desire and capturing the impact of social influence beyond subjective norms is also highlighted. Originality/value – This study contributes to recent research examining differences in consumer responses across TBSSs and behavioral loyalty to these services. It also provides empirical evidence for broadening and deepening the MGB within this behavioral domain.

Cost-effective imaging for resectability of liver lesions in colorectal cancer: an economic decision model

2017 ◽  
Vol 88 (6) ◽  
pp. E507-E511 ◽  
Author(s):  
Sopany Saing ◽  
Phil Haywood ◽  
Joanna K. Duncan ◽  
Ning Ma ◽  
Alun L. Cameron ◽  
...  
Keyword(s):  
Colorectal Cancer ◽  
Decision Model ◽  
Cost Effective ◽  
Liver Lesions ◽  
Economic Decision

scholarly journals La sustentabilidad en tiendas de conveniencia de la ciudad industrial en Villahermosa. Tabasco, para el desarrollo de una propuesta

2019 ◽  
pp. 23-27
Author(s):  
Nancy Estela Arias-Rodríguez ◽  
Juana María Morejón-Sánchez ◽  
Casandra Angeles-Guzmán ◽  
Yaitla Aitza Reyes-Osorio
Keyword(s):  
Environmental Variables ◽  
The Self ◽  
Cultural Economic ◽  
Convenience Stores ◽  
Surrounding Environment ◽  
Context Variables ◽  
Local Contexts ◽  
Self Service ◽  
The Impact ◽  
Theoretical Foundations

This research analyzes the sustainability of the convenience stores of the industrial cd in Villahermosa, Tabasco. Considering the behavior of the research variable (sustainability) in different international, national and local contexts. As well as the theoretical foundations on which this variable is based. A diagnosis is made on the sustainability of convenience stores, generating a comprehensive scenario, in order to design a proposal. The tool that was used was the Likert scale from which an instrument was designed to determine how each of the cultural, economic, social, political, technological and environmental variables (independent or context variables) influence the research variable (sustainability of convenience stores). These context variables are in constant changes and movements and directly influence the convenience stores either positively or negatively. The instrument was applied in the convenience stores of the industrial cd of Villahermosa, Tabasco, in order to obtain decisive results for the sustainability of the self-service stores, the Excel tool version 2010 was used, in which tables were obtained and graphics, simplifying the content of the data giving specific and necessary results for the development of the proposal. From the results obtained, a model is designed to improve the sustainability of the convenience stores of the industrial cd in Villahermosa Tabasco, which will achieve a growth that will be strongly linked to social responsibility to provide attention to the workers who are part of them and the reduction of the impact on the surrounding environment. Ensuring the competitiveness profitability and permanence of convenience stores.

Consumer responses to the failure of self-service banking technology: moderating role of failure stability

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nedra Bahri Ammari ◽  
Abir Hsouna ◽  
Mounia Benabdallah ◽  
Anish Yousaf ◽  
Abhishek Mishra
Keyword(s):  
Word Of Mouth ◽  
Positive Impact ◽  
Negative Word ◽  
The Self ◽  
Content Type ◽  
Consumer Dissatisfaction ◽  
Self Service ◽  
The Stability ◽  
Self Service Technology ◽  
The Impact

PurposeThe purpose of this study is to investigate the impact of dissatisfaction and anger, driven by the failure of the self-service technology of banks, on customers' post-purchase behavioural reactions, such as complaints, negative word-of-mouth (NWOM) and supplier change. The stability of the failure is proposed to moderate these relationships.Design/methodology/approachThe proposed research model was tested through data collected from an online survey of a Tunisian sample of 300 respondents, using the scenario method.FindingsThe study validates the positive impact of dissatisfaction on anger and negative word-of-mouth, as well as that of anger on complaint behaviour and negative word-of-mouth. The relation between dissatisfaction and negative word-of-mouth is mediated by anger. When the failure is stable, dissatisfied users of the self-service technology seek to enhance their negative word-of-mouth and supplier change. The results also show that the stability of the failure enhances the effect of anger on complaint behaviour.Practical implicationsBanks should invest efforts to accelerate the recovery of services to reduce consumer dissatisfaction and anger and prevent adverse behavioural outcomes. Further, they need to ensure that failures are not repeated, as failure stability activates some otherwise non-significant behavioural outcomes, like supplier change.Originality/valuePrevious works have focused on the impact of dissatisfaction and negative emotions for interpersonal services, but very few works have come to associate dissatisfaction, anger, complaint, negative word-of-mouth and supplier change in an integrative framework for an self-service technology failure.

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