scholarly journals Street Level Bureaucrats and Post-conflict Policy-making: Corruption, Correctives, and the Rise of Veterans’ Pensions in Timor-Leste

Civil Wars ◽  
2018 ◽  
Vol 20 (2) ◽  
pp. 262-285 ◽  
Author(s):  
Kate Roll
Keyword(s):  
Policy Making ◽  
Street Level ◽  
Post Conflict ◽  
Timor Leste ◽  
Street Level Bureaucrats

Street-level bureaucrats as strategy shapers in social and health service delivery: Empirical evidence from six countries

2016 ◽  
Vol 61 (5) ◽  
pp. 724-737 ◽  
Author(s):  
Petri Virtanen ◽  
Ilpo Laitinen ◽  
Jari Stenvall
Keyword(s):  
Public Service ◽  
Policy Making ◽  
Public Services ◽  
Health Service Delivery ◽  
Service Users ◽  
Construction Process ◽  
Multiple Realities ◽  
Street Level ◽  
Street Level Bureaucrats

In this research article, we discuss the social construction of public services within the conceptual and theoretical framework provided by Lipsky. We are interested in what it means if/when street-level bureaucrats (SLBs) have an active role in the construction of a service system. We argue that there are multiple realities in terms of the construction of public services and we approach the question by deploying Lipsky’s notion on SLBs by empirically analysing middle managers’ views on how SLBs act and their role in this construction process. This paper is based on empirical interviews (N=100) collated in 2012 from Barcelona, Den Bosch, Glasgow, Melbourne, Toronto, Vancouver, the Greater London area, and the US state of Vermont. The research collation strategy was to include reform-oriented cities and countries in terms of developing and delivering public services. We found that SLBs have three different kinds of strategies in the construction process: policy-making, working practices, and professionalism. We found that there are no conflicts arising from SLBs’ beliefs, organisational demands, and rules and regulations. Instead, SLBs try to solve conflicts or bridge gaps between policy-making and practical work in the boundaries between SLBs and service users. Based on this research, the role of SLBs and the built-in flexibility and agility of public service leadership and organisations must be addressed and developed further. The role of organisational learning and changing organisational cultures must also be scrutinized in the context of public service systems. The analysis of professional resilience in the context of public services planning needs more theoretical and empirical attention. The resilience of organisations and the capacities of SLBs need to be researched more. Finally, there is the need for better cultivation of the role of the SLBs and service users with regard to accountability aspects (horizontal and vertical).

State Intervention and Vulnerable Children: Implementation Revisited

2006 ◽  
Vol 35 (2) ◽  
pp. 211-227 ◽  
Author(s):  
CATHY MURRAY
Keyword(s):  
Child Welfare ◽  
Policy Making ◽  
Local Authority ◽  
State Intervention ◽  
Vulnerable Children ◽  
Street Level ◽  
Legal Supervision ◽  
Implementation Studies ◽  
Street Level Bureaucrats ◽  
Implementation Stage

This article derives from a two year study of ‘Home Supervision’, conducted as part of a programme of research on the Children (Scotland) Act 1995. The focus is on children looked after by the local authority who are on a legal supervision order at home, primarily as a consequence of having been abused or neglected, having offended or having failed to attend school without reasonable excuse. Two assumptions, both arguably a legacy of Lipsky, are challenged: first, that non-implementation by street-level bureaucrats is in opposition to their managers; and, second, the passivity of clients in respect of policy making. It is argued that the street-level bureaucrats and managers in the Home Supervision study share assumptive worlds in respect of children on home supervision, and that clients, as agentic actors, reveal a capacity for shaping policy at the implementation stage. These issues are explored and their implications for implementation studies and child welfare are discussed.

Policy Refiners and Street-Level Lesson Learners

2018 ◽  
Author(s):  
Alastair Stark
Keyword(s):  
Policy Evaluation ◽  
Central Government ◽  
Street Level ◽  
Street Level Bureaucrats ◽  
Central Level ◽  
Government Level ◽  
Inquiry Lesson

This chapter explores agents who are influential in terms of inquiry lesson-learning but have not been examined before in inquiry literature. The key argument is that two types of agent—policy refiners and street-level bureaucrats—are important when it comes to the effectiveness of post-crisis lesson-learning. As they travel down from the central government level, street-level actors champion, reinterpret, and reject inquiry lessons, often because those lessons do not consider local capacities. Policy refiners, however, operate at the central level in the form of taskforces, implementation reviews, and policy evaluation processes. These refiners examine potentially problematic inquiry lessons in greater detail in order to determine whether and how they should be implemented. In doing so, these ‘mini-inquiries’ can reformulate or even abandon inquiry recommendations.

Labour Input Logic of Street-Level Bureaucrats: Evidence from Chinese Market Supervision Commission

2021 ◽  
pp. 147892992110215
Author(s):  
Chunna Li ◽  
Jun Yang
Keyword(s):  
Organizational Climate ◽  
Time Allocation ◽  
Public Management ◽  
New Public Management ◽  
Strong Impact ◽  
Chinese Market ◽  
Frontline Staff ◽  
Street Level ◽  
Labour Input ◽  
Street Level Bureaucrats

The theory of street-level bureaucracy and its relevant data have proven the expected duties of the frontline staff of local government may be excessive but their time spent working remains quite low. Using data from participatory observations of street-level officials in a Chinese city, this study reveals the logic of this labour input paradox. Organizational climate incentive and promotional incentive jointly influence the time allocation of street-level bureaucrats. The organizational climate incentive reflects the weak incentive characteristic of the maintenance function of labour; promotional incentives have a strong impact on motivation, which is characteristic of the promotional function of labour. These findings reveal the costs of the New Public Management movement in an organization lacking an effective promotion mechanism and a positive organizational climate incentive. This is a snapshot of the dilemma faced by China’s public organization reforms, but it is also a problem other country must solve.

scholarly journals Understanding street-level bureaucrats’ attitude towards clients: Towards a measurement instrument

2018 ◽  
Vol 35 (1) ◽  
pp. 84-113 ◽  
Author(s):  
Shelena Keulemans ◽  
Steven Van de Walle
Keyword(s):  
Work Engagement ◽  
Measurement Instrument ◽  
Prosocial Motivation ◽  
Street Level ◽  
Affective Attitude ◽  
Test Study ◽  
Causality Testing ◽  
Street Level Bureaucrats ◽  
Cognitive Attitude ◽  
Multicomponent Model

The attitude of street-level bureaucrats towards their clients has an impact on the decisions they take. Still, such attitudes have not received much scholarly attention, nor are they generally studied in much detail. This article uses Breckler's psychological multicomponent model of attitude to develop a scale to measure street-level bureaucrats' general attitude towards their clients. By means of a test study ( N=218) and a replication study ( N = 879), the article shows that street-level bureaucrats' attitude towards clients consists of four different components: a cognitive attitude component, a positive affective attitude component, a negative affective attitude component and a behavioural attitude component. It also establishes a conceptual and empirical distinction from related attitudes, such as prosocial motivation, work engagement, bureaucrats’ rule-following identities and self-efficacy, and suggests avenues for application and further validation among different groups of street-level bureaucrats. This instrument opens up opportunities for theory testing and causality testing that surpasses case-specific considerations.

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