Total quality management, knowledge management, and innovation: an empirical study in R&D units

2017 ◽  
Vol 29 (7-8) ◽  
pp. 798-816 ◽  
Author(s):  
Amir Honarpour ◽  
Ahmad Jusoh ◽  
Khalil Md Nor
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Empirical Study ◽  
Total Quality Management ◽  
Total Quality ◽  
Management Knowledge

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities: Empirical Study

2017 ◽  
Vol 8 (2) ◽  
pp. 43-63 ◽  
Author(s):  
Issa Mahmoud Shehabat
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Empirical Study ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Total Quality ◽  
Online Questionnaire ◽  
Strategic Objectives ◽  
Management Philosophy

Knowledge management is important and necessary for the survival of an organisation and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organisations. It can be strengthened to achieve its strategic objectives. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organisation and its workers by a process of continuous improvement of the quality of performance in various aspects of an organisation. This study aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study, and to follow the descriptive analytical method research style. The online questionnaire responses were statistically analysed. The study found the presence of integrity and a strong correlation between knowledge management and total quality management.

scholarly journals Pengaruh Digital Leadership, Total Quality Management, dan Knowledge Management terhadap Sustainability Management pada Perusahaan di DKI Jakarta

2021 ◽  
Vol 2 (2) ◽  
pp. 97-124
Author(s):  
Jennifer Wesly ◽  
◽  
Veren Kristiana ◽  
Tommy Bong ◽  
Nopriadi Saputra ◽  
...  
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Significant Influence ◽  
Sampling Technique ◽  
Primary Data ◽  
Total Quality ◽  
Sustainability Management ◽  
Management Knowledge ◽  
Analysis Technique

Abstract Purpose: This study aimed to determine the influence of digital leadership, total quality management, and knowledge management on companies’ sustainability management in DKI Jakarta. Research methodology: The sampling technique used in this research is the convenience sampling technique. It used primary data through questionnaire distribution with 389 respondents of employees who work in DKI Jakarta. As for the data analysis technique, this research used the regression technique in both simple and multiple regression. Results: The results of this study indicate that digital leadership and knowledge management have a significant influence on the sustainability management of companies in DKI Jakarta. Meanwhile, total quality management does not have a significant influence on the sustainability management of companies in DKI Jakarta Limitations: This study only examines the variables of digital leadership, total quality management, knowledge management, and sustainability management. This research is also limited to employees who work at companies in DKI Jakarta. Contribution: This study shows how the level of digital leadership, total quality management, knowledge management, and sustainability management in companies in DKI Jakarta. This study also shows how digital leadership, total quality management, and knowledge management affect sustainability management. Companies can use this research to improve the company’s sustainability management by implementing digital leadership, knowledge management and paying more attention to the importance of developing total quality management within the company.

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities: Empirical Study

2021 ◽  
pp. 330-352
Author(s):  
Issa Mahmoud Shehabat
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Empirical Study ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Total Quality ◽  
Online Questionnaire ◽  
Strategic Objectives ◽  
Management Philosophy

Knowledge management is important and necessary for the survival of an organisation and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organisations. It can be strengthened to achieve its strategic objectives. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organisation and its workers by a process of continuous improvement of the quality of performance in various aspects of an organisation. This study aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study, and to follow the descriptive analytical method research style. The online questionnaire responses were statistically analysed. The study found the presence of integrity and a strong correlation between knowledge management and total quality management.

scholarly journals Combined Impactof Knowledge Management and Total Quality Management on Innovation Performance: Insights from Indian IT Industry

2019 ◽  
Vol 8 (4) ◽  
pp. 5664-5669
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Empirical Studies ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Innovation Performance ◽  
Total Quality ◽  
It Industry ◽  
Sustained Competitive Advantage

Organizations are operating in an environment characterized by volatility, uncertainty, complexity and ambiguity. In such an environment an organization can attain sustained competitive advantage only through innovation. Innovation performance is the only effective yardstick that differentiates an ordinary organization from a world class one. Knowledge management is the process of creation and application of knowledge required for the attainment of organizational objectives. Total quality management stresses on continuous improvement to achieve organizational effectiveness. Despite the popularity of knowledge management, total quality management and innovation performance, empirical studies about the relationship between these variables is scant especially in Indian context. Present study attempted to find out the collective impact of knowledge management and total quality management on innovation performance in Indian IT industry. Data were collected from 219 employees working in 15 large IT organizations in Kerala by using simple random sampling technique. Results established that knowledge management and total quality management individually as well as collectively impact innovation performance. The significant influence on innovation performance is more when knowledge management and total quality management were combined. Results sensitize managers to create a differentiated management architecture that supports both knowledge management and total quality management simultaneously to foster innovation.

Assessing Knowledge Management Performance in Organisations Based on the Criteria of Total Quality Management

2019 ◽  
pp. 1394-1419
Author(s):  
Kit Fai Pun ◽  
Man Yin Rebecca Yiu
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Total Quality Management ◽  
Performance Measures ◽  
Future Research ◽  
Total Quality ◽  
Implementation Framework ◽  
Management Leadership ◽  
People Development ◽  
Results Orientation

Knowledge management (KM) has been gaining momentum as the means toward organisational growth. Recent literature also gives much prominence to emerging performance measurement (PM) systems for assessing performance. This chapter comprehends the concepts of integrating KM with PM, and in short, KM performance measures in organisations. It reviews the issues that surround KM/PM initiatives, and discusses the assessment criteria that integrate the philosophy and the principles of total quality management (TQM) with KM performance measures. Five KM/PM enablers/criteria are identified, namely 1) senior management leadership, 2) management by processes, 3) people development, 4) continuous improvement, and 5) results orientation. These concepts are constituted the development of an integrated knowledge management (IKM) model for assessing organisational KM performance. Future research could evaluate the efficacy of the IKM model, validate the key KM/PM criteria, and develop an implementation framework to foster the KM/PM efforts in organisations in different sectors.

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