Integration Between Knowledge Management and Total Quality Management in Jordanian Universities: Empirical Study

2017 ◽  
Vol 8 (2) ◽  
pp. 43-63 ◽  
Author(s):  
Issa Mahmoud Shehabat
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Empirical Study ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Total Quality ◽  
Online Questionnaire ◽  
Strategic Objectives ◽  
Management Philosophy

Knowledge management is important and necessary for the survival of an organisation and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organisations. It can be strengthened to achieve its strategic objectives. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organisation and its workers by a process of continuous improvement of the quality of performance in various aspects of an organisation. This study aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study, and to follow the descriptive analytical method research style. The online questionnaire responses were statistically analysed. The study found the presence of integrity and a strong correlation between knowledge management and total quality management.

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities: Empirical Study

2021 ◽  
pp. 330-352
Author(s):  
Issa Mahmoud Shehabat
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Empirical Study ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Total Quality ◽  
Online Questionnaire ◽  
Strategic Objectives ◽  
Management Philosophy

Knowledge management is important and necessary for the survival of an organisation and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organisations. It can be strengthened to achieve its strategic objectives. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organisation and its workers by a process of continuous improvement of the quality of performance in various aspects of an organisation. This study aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study, and to follow the descriptive analytical method research style. The online questionnaire responses were statistically analysed. The study found the presence of integrity and a strong correlation between knowledge management and total quality management.

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities

2018 ◽  
pp. 256-295
Author(s):  
Issa Mahmoud Shehabat ◽  
Mohammad Berrish
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Strong Correlation ◽  
Total Quality ◽  
Management Philosophy ◽  
The Past

Resulting from the development of management theory in the past few years, knowledge management has emerged, which is identifying information of value and how to use it well, as well as understanding cognitive assets of an organization and how to exploit them. Knowledge management is important and necessary for the survival of an organization and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organizations. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organization and its workers by a process of continuous improvement of the quality of performance in various aspects of an organization. This chapter aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study. The chapter found the presence of integrity and a strong correlation between knowledge management and total quality management.

Integration Between Knowledge Management and Total Quality Management in Jordanian Universities

2021 ◽  
pp. 1405-1436
Author(s):  
Issa Mahmoud Shehabat ◽  
Mohammad Berrish
Keyword(s):  
Knowledge Management ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Strong Correlation ◽  
Total Quality ◽  
Management Philosophy ◽  
The Past

Resulting from the development of management theory in the past few years, knowledge management has emerged, which is identifying information of value and how to use it well, as well as understanding cognitive assets of an organization and how to exploit them. Knowledge management is important and necessary for the survival of an organization and its superiority. It can be integrated into the philosophy of total quality management to play a role in the development of the basis of performance of modern organizations. The total quality management philosophy seeks to achieve customer satisfaction through the commitment of the leadership of an organization and its workers by a process of continuous improvement of the quality of performance in various aspects of an organization. This chapter aims to identify the integration between knowledge management and total quality management, when applied to public Jordanian universities as a sample for the study. The chapter found the presence of integrity and a strong correlation between knowledge management and total quality management.

Parallels between Object-Oriented Software Development and Total Quality Management

1991 ◽  
Vol 6 (2) ◽  
pp. 63-67
Author(s):  
B. Henderson-Sellers
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Object Oriented ◽  
Total Quality ◽  
Management Philosophy ◽  
Software Product ◽  
Building Information ◽  
The Common ◽  
Object Oriented Approach

The object-oriented (OO) approach to building information systems, if applied correctly, can greatly enhance the quality of the finished software product. This emphasis on greater quality is paralleled by the management philosophy known as Total Quality Management (TQM). Based on the common theme of ‘quality’, parallels are drawn between the OO and TQM philosophies in order to optimize on the benefits to quality software engineering offered by the object-oriented approach.

scholarly journals The model final results how the method of complex evaluation of improving quality of care in obstetrics

2016 ◽  
Vol 65 (6) ◽  
pp. 109-115
Author(s):  
Konstantin V Yaroslavsky ◽  
Vladimir O Atlasov ◽  
Vyacheslav M Bolotskykh
Keyword(s):  
Quality Of Care ◽  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Integrated Assessment ◽  
Total Quality ◽  
Advantages And Disadvantages ◽  
Complex Evaluation ◽  
Quality Of Medical Care

The article considers the issues of managing quality of medical care in obstetrics, the aim of which is to consider different management models, their advantages and disadvantages. Described the system of total quality management based on the needs of the patient. The presented method models outputs and its use in obstetric institution for integrated assessment activities and ensure continuous improvement and improve the quality of care. The calculation of the performance of the obstetric hospital and dynamic analysis of their effectiveness.

scholarly journals The implementation of total quality management (TQM) in housekeeping department of W Bali-Seminyak

2019 ◽  
Vol 6 (2) ◽  
pp. 22-30 ◽  
Author(s):  
I Ketut Yasa
Keyword(s):  
Statistical Analysis ◽  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Hospitality Industry ◽  
Total Quality ◽  
A Company ◽  
Descriptive Statistical Analysis

Competition in the business field is rapid and tight, particularly in the hospitality industry. A company needs the efforts to do continuous improvement toward the potential of human resources, process, and the environment to bring about the best quality of product or service. The effective and efficient way to improve those capabilities is by implementing Total Quality Management (TQM). TQM contributes the benefit such as increasing the competitiveness of the company. TQM concept denotes the concept of continuous improvement that applies to every level of the operation. W Bali – Seminyak, specifically housekeeping department has objective to offer the unique and special moments, inventing the creative staff, and recultivating the hospitality in Bali which committed to implementing TQM optimally. The purpose of the study was to investigate the implementation of Total Quality Management in the housekeeping department of W Bali-Seminyak as well as the obstacles to it. Methods of analysis used in this study were descriptive qualitative and descriptive statistical analysis. The result of this study indicated TQM had been implemented in the housekeeping department, W Bali- Seminyak.

Measuring The Perception And Attitudes Of The Students Of The Faculty Of Business Administration From The Application Total Quality Management In Administrative Education

2018 ◽  
Vol 2 (3) ◽  
pp. 18-40
Author(s):  
Mouraj Houari
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Business Administration ◽  
Quality Of Services ◽  
Global Changes ◽  
Total Quality ◽  
Management Philosophy ◽  
Global University ◽  
The University

Is the quality of services and basic job is to be given to any department of the utmost importance and providing the appropriate environment and appropriate to provide the basics and requirements of this post, to go towards services in this era, and a university course and service functions to be interest in it today that the quality of services provided by Community to accompany the production - the student - and research programs, develop and provide training and training and motivation to ensure quality, where the quality and the quality of public services is inevitable in light of global changes and transformations, which must inculcate a culture of quality or idea at all Levels of the university. The goal is a global university is the development and renovation and modernization, and to reduce this must change and the introduction of the reasons for and methods of TQM is the most important methods of change and require the latter to re-engineering the education system by introducing a new set of rules surplus to organizational success Of the University, also needs a system for the quality of educational services and research and administrative and financial specifications in the ISO, the university has become today responsible for the preparation of graduates and the preparation of research, but only now have today is to provide the regulatory environment and the purpose of work and solve problems in society Given the importance and application of TQM in universities, the direct impact of "student" on the applicability of this administration support through his or rejection of the philosophy of our modern analytical study of the positions of students of the College of Business Administration, University of Laghouat by the application of TQM in education administration. According to the study the following problems: What is the position of students from the Faculty of Business Administration at the University of LAGHOUAT by the application of TQM?   We believe that the study of this problem our way into the importance of studying the problems of the following subsidiary:   How understanding and knowledge of students Total Quality Management philosophy? How contribution of the Department of the University through their decisions and to influence the position of a student by the application of total quality management philosophy? How understanding and knowledge of students Total Quality Management philosophy?    

scholarly journals APLIKASI TOTAL QUALITY MANAGEMENT (TQM) DI MADRASAH IBTIDAIYAH NEGERI (MIN) PURWOKERTO

2017 ◽  
Vol 18 (1) ◽  
pp. 132-150
Author(s):  
Sumiarti Sumiarti
Keyword(s):  
Elementary School ◽  
Quality Management ◽  
Total Quality Management ◽  
Continuous Improvement ◽  
Internal Marketing ◽  
Quality Of Education ◽  
Total Quality ◽  
Internal Customers ◽  
Quality Of Learning

Abstract : The Total Quality Management (TQM) application in MIN Purwokerto has met the TQM criteria, i.e. continuous improvement and concrete actions to make changes towards improving the quality of education As Sallis said that TQM application in education has characteristics: (1) Continuous improvement, (2) Kaizen, (3)Changing cultures, (4) The upside-down organization, (5) Keeping close to the customers, (6) Internal customers, (7) Internal Marketing, (8) Professionalism, (9) The Quality of Learning. Keyword : Application, TQM, Islamic Elementary School.

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