An Exploratory Analysis of Soft Skill Competencies Needed for the Hospitality Industry

2013 ◽  
Vol 12 (4) ◽  
pp. 313-332 ◽  
Author(s):  
Melvin R. Weber ◽  
Alleah Crawford ◽  
Junghoon (Jay) Lee ◽  
Dori Dennison
2021 ◽  
Vol 5 (2) ◽  
pp. 14
Author(s):  
Anthonius Anthonius

The growth and competition of Indonesia’s hotel industry, especially during the Covid-19 pandemic, has hardly pushed them to maintain their corporate and employee performance. The factors related to human resource and hospitality industry, which cloud significantly affects the employee’s performance are employee empowerment, soft skill and hard skill. This research is a quantitative research with hypothesis test. The samples used are 100 active employees of 4 stared rated hotels. This research uses questionnaire as the research instrument and the data analysis conducted by applying Structural Equation Modeling (covariances based SEM). This research contributes to Indonesia’s hotel industry by stating that while the employee empowerment factor has no impact toward the employee performance, both the hard and soft skill factors are positively impacting the employee’s performance in Indonesia’ hotel industry.


2020 ◽  
Vol 11 (4) ◽  
pp. 37-48
Author(s):  
Ashish Dhyani ◽  
Rajat Dimri ◽  
Vikas Gairola

This study aims to assess the role and importance of Soft skills-based training in the hotels of Delhi NCR (national capital region). Such skill sets are required to motivate the employees so that they can work effectively and efficiently. The study signifies that such essential skills (e.g., team management skills, problem solving and conflict resolution, technical skills, communication and presentation skills, self-discipline, computer skills) are not only important for the personnel associated with hospitality industry but at the same time such skills helps in employee retention also. Data was collected through a questionnaire on Likert scale of 5 during a period of 9 weeks between October and November 2019. The findings suggested that employee retention which is a major issue in hospitality industry can be tackled when the service employees through proper training are coupled with the above-mentioned skillsets. This in turn can contribute significantly towards increased guest satisfaction, retention of both guests and employees and hence leading to increased revenue generation.


Author(s):  
Suhardi Suhardi

Mental revolution of education requires efforts to print educated human beings by having the motivation to meet the standards of achievement excellence, such as ethos of progress, ethics, achievement motivation, discipline, optimistic, productive, innovative and active views. This can be implemented with character education. Character education is one of the soft skill tools that can be integrated in learning in each subject. Learning activities using an active learning approach have a strategic role in instilling national character values so that students are able to behave and act on values that have become their personality. The purpose of this study was to find and analyze about: 1) Implementation of Character Education to Build Adiwiyata-Based Mental Revolution and Multiculturalism; 2) Implementation of Character Education to Build Mental Revolution in Organizational Culture. This study uses a qualitative approach with phenomenological naturatistics (phenomenology approach), with a descriptive type of case study research design. Data were analyzed using data analysis techniques: data reduction, data analysis and conclusions. The results of the study are: The application of character education to develop a mental revolution can be started from the character of building the environment. Environmental character is very important for individual development. The implementation of character education in building a mental revolution can emphasize the internalization of multicultural values and Adiwiyata which in the end will form a loving environmental awareness and foster a spirit of tolerance.


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