Exploring Relationships between Key Success Factors and Performance Metrics for Indian Express Delivery Service Providers

2010 ◽  
Vol 11 (2) ◽  
pp. 72-84 ◽  
Author(s):  
Subrata Mitra ◽  
Parthapratim Pal ◽  
Arpita Mukherjee ◽  
Souvik Dutta
ZBORNIK MES ◽  
2016 ◽  
Vol 1 (2) ◽  
Author(s):  
Rada Kučinar ◽  
Predrag Pravdić

Currently a rapid boom has been experienced in telecom sectors. In such a milieu, the pursuit of enhancing service quality has become imperative among the service providers. The balanced scorecard should be viewed as a dynamic system that evolves as the company’s strategy evolves. The four perspectives of the scorecard permit a balance between shortterm and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objectives measures and soften more objective measures. This balance set of measures that reveal the trade-offs that managers have already madе among performance measures and encourage them to achieve their goals in the future without making trade-offs among key success factors.


2017 ◽  
Vol 35 (8_suppl) ◽  
pp. 85-85
Author(s):  
Ajay Dubey ◽  
Jeff Bernard ◽  
Bret Heintz ◽  
Kyle Antes ◽  
Stacy Hartman ◽  
...  

85 Background: Texas Oncology (TXO) is a dedicated oncology practice consisting of more than 400 physicians and 57 radiation oncologists at 52 sites of service. In order to enhance communications of the rad onc team, establish accountability by using metrics, and engage continuous improvement, we initiated a program to establish regional quality committees in each radiation oncology practice site. Methods: In 2015, the TXO leadership approved the formation of Regional Quality Committees (RQC) at each site. The key members of each RQC include a Physician Chair, a Physicist Co-Chair, Chief Therapist, Radiation Safety Officer, Dosimetrist, and Nurse. Meeting frequency was recommended monthly, but quarterly meetings were required. Meeting documentation reporting was required including a formal agenda, minutes for items discussed, and listing of attendees. Metrics with regard to RQC activities were reported and recorded beginning in 2016. The 2016 Action plan for the RQC at each site included documentation of timeout procedure, regular chart rounds, new patient conference, as well as a mortality and morbidity conference. Results: See table. Conclusions: Within 3 calendar quarters, a functional RQC was established in all 52 radiation oncology practice sites within TXO. Compliance with the action plan was high with regard to action items not requiring multiple physician participants (RQC committee, timeout, chart rounds, CQI projects, performance metrics). Compliance was lower in activities that required multiple physician participation. Verbal feedback was positive regarding the RQC program. Respecting time demands of physicians, education, and communication were identified as key success factors in the RQC program. [Table: see text]


2020 ◽  
Vol 12 (20) ◽  
pp. 8293
Author(s):  
Yaoguang Zhong ◽  
Ivan Ka Wai Lai ◽  
Fangfang Guo ◽  
Huajun Tang

This study applies the partnership quality theory to investigate how the perceived information sharing quality from express delivery service providers can affect logistics service performance for online shoppers in terms of partnership quality (including trust and commitment) and willingness to share information from E-commerce enterprises. Based on 421 samples of E-commerce enterprises in China, the results of structural equation modelling revealed that perceived information sharing quality affects partnership trust, which in turn affects the partnership commitment and willingness to share information. Partnership quality and willingness to share information affect the perceived performance of the express delivery services. Surprisingly, information sharing quality does not play a role in commitment. This study provides a theoretical contribution to E-commerce supply chain research in constructing a cognition, affective, behavior, and conative performance model for further research.


2021 ◽  
Vol 13 (19) ◽  
pp. 10996
Author(s):  
Andreea Barbu ◽  
Gheorghe Militaru ◽  
Dana Corina Deselnicu ◽  
Ştefan-Alexandru Catană

The recent preoccupations of companies are quite varied, but most of them have the same objective—the improvement of organizational performance. The service area is a very popular one among individual clients or legal entities, the latter having many more interactions with companies in the IT area following the COVID-19 pandemic. The objective of this paper is to determine the factors that contribute to improving the organizational performance of IT service companies. The study involves exploratory, quantitative research that analyzes the perceptions of employees in the Romanian IT sector regarding the performance of their companies, as well as the key success factors that enable its achievement. The results indicate that organizational culture, organizational innovation level, service quality, and employee skills are some of the most important variables that can influence the organizational performance of Romanian IT service providers, thus contributing to their economic sustainability. Moreover, in this field, entrepreneurs should be more concerned about developing employees’ skills and improving their satisfaction, as they are one of the key resources for a sustainable business in the IT industry.


2021 ◽  
Vol 70 (3) ◽  
pp. 167-186
Author(s):  
Kerstin Jahn ◽  
Nancy Reims

Zusammenfassung Im Rahmen beruflicher Rehabilitation bieten spezialisierte Bildungseinrichtungen Maßnahmen für Menschen mit Behinderungen an. Obwohl diese Einrichtungen eine Schlüsselfunktion in der Beschäftigungsintegration besitzen, ist bislang wenig über ihre Organisation bekannt. Auf Basis von 35 Experteninterviews erfolgte eine systematische Betrachtung dieser Einrichtungen. Der Fokus liegt hier auf der Zusammenarbeit zwischen Leistungserbringern und Unternehmen. Die Ergebnisse identifizieren langjährige Netzwerke der Leistungs­erbringer zu meist kleinen bzw. mittelgroßen, regionalen Unternehmen. Die direkte Kommunikation und ihr hoher Spezialisierungsgrad sind maßgebliche Erfolgsfaktoren in der Vermittlung von Geförderten. Politische Akteure wie die Kostenträger beruflicher Rehabilitation sind angehalten, die Leistungserbringer als Bindeglied zwischen Betrieb und Fachkraft bestmöglich zu stärken. Abstract: Finding the perfect fit – the Cooperation of Service Providers and Companies in the Context of Vocational Rehabilitation in Germany Specialised educational service providers offer specific programmes for people with disabilities. Despite their importance, little is known about these institutions. Based on 35 expert interviews, we systematically examine them and focus on their cooperation with companies. The results identify long-standing networks between the service providers and mostly small or medium-sized regional companies. Direct communication and their high degree of specialisation are key success factors in placing people with disabilities. Financers for vocational rehabilitation are called upon to further strengthen the service providers’ role as a link between companies and skilled workers.


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