scholarly journals A Matter of Trust: Street Level Bureaucrats, Organizational Climate and Performance Management Reform

2016 ◽  
pp. muw055 ◽  
Author(s):  
Katharine Neem Destler
Keyword(s):  
Organizational Climate ◽  
Performance Management ◽  
Management Reform ◽  
Street Level ◽  
Street Level Bureaucrats ◽  
And Performance

Labour Input Logic of Street-Level Bureaucrats: Evidence from Chinese Market Supervision Commission

2021 ◽  
pp. 147892992110215
Author(s):  
Chunna Li ◽  
Jun Yang
Keyword(s):  
Organizational Climate ◽  
Time Allocation ◽  
Public Management ◽  
New Public Management ◽  
Strong Impact ◽  
Chinese Market ◽  
Frontline Staff ◽  
Street Level ◽  
Labour Input ◽  
Street Level Bureaucrats

The theory of street-level bureaucracy and its relevant data have proven the expected duties of the frontline staff of local government may be excessive but their time spent working remains quite low. Using data from participatory observations of street-level officials in a Chinese city, this study reveals the logic of this labour input paradox. Organizational climate incentive and promotional incentive jointly influence the time allocation of street-level bureaucrats. The organizational climate incentive reflects the weak incentive characteristic of the maintenance function of labour; promotional incentives have a strong impact on motivation, which is characteristic of the promotional function of labour. These findings reveal the costs of the New Public Management movement in an organization lacking an effective promotion mechanism and a positive organizational climate incentive. This is a snapshot of the dilemma faced by China’s public organization reforms, but it is also a problem other country must solve.

scholarly journals STUDY PROGRAM PERFORMANCE IMPROVEMENT MODEL BY WAY OF PERFORMANCE MANAGEMENT SUPPORTED BY UTILIZATION OF INFORMATION TECHNOLOGY AND ORGANIZATIONAL CLIMATE IN UNIKOM

2017 ◽  
Vol 15 (1) ◽  
Author(s):  
Eddy Soeryanto Soegoto
Keyword(s):  
Information Technology ◽  
Organizational Climate ◽  
Performance Management ◽  
Research Result ◽  
Performance Model ◽  
Program Performance ◽  
Study Program ◽  
Institutional Expectations ◽  
And Performance ◽  
Education Performance

The Performance of Study Program is the determinant factor of Higher Education performance. The decrease of the number of students enrolling in the StudyProgram (Prodi), the accreditation result of Prodi, the duration of student studyand the absorption of alumni are the factors of Prodi performance that have notbeen achieved yet according to the purpose of the Institution. The problem ispointed out that only the utilization of information technology has not beenevenly distributed both to lecturers and employees, to unorganized organizational climate, and performance management that has not been effectively implemented. Based on these phenomena, the purpose of this study is to obtain theresults of the study and analysis of the study program performance model affected by management performance with the help of utilization of informationtechnology and organizational climate.Research approach is quantitative. The object of research is the study programin UNIKOM environment with saturated samples amounted to 27 Study Programs. Data collection uses questionnaires, interviews and documentation. Theanalysis procedure is path analysis.Research result shows that the performance of study program in the UNIKOMenvironment has not been in accordance with institutional expectations, especially in the acquisition of accreditation; Performance management has notbeen effective yet; Utilization of information technology especially software implementation has not been conducive to service to students, and organizationclimate has not been fully support the achievement of Prodi's performance yet,especially in achieving superior accreditation. This research result generates anew model, which is different from the previous research, where the use of information technology, and organizational climate give very low direct effect toProdi's performance, whereas the performance management shows dominanteffect on Prodi's performance. This means that Prodi's performance will be optimal when it has the use of appropriate information technology and organizational climate conducive in supporting effective performance management

PENGARUH BUDAYA ORGANISASI, KEPEMIMPINAN DAN IKLIM ORGANISASI TERHADAP KINERJA PEGAWAI RUMAH SAKIT BHAYANGKARA PADANG

2020 ◽  
Author(s):  
Silvia Agustin
Keyword(s):  
Organizational Culture ◽  
Regression Analysis ◽  
Organizational Climate ◽  
Employee Performance ◽  
Test Validity ◽  
Workplace Culture ◽  
Work Culture ◽  
Eligibility Criteria ◽  
Reliable Instrument ◽  
And Performance

The purpose of this study are: 1) To clarify whether there is influence organizational culture, leadership and organizational climate on employee performance Bhayangkara Padang Hospital and 2) Measure the influence of organizational culture, leadership and organizational climate on employee performance Bhayangkara Padang Hospital. Based on test validity workplace culture, leadership, work climate and performance in mind all the items declared invalid meet the eligibility criteria are good and reliable instrument. Work Culture regression analysis obtained by value t = 2.091 while t table = 1.988, so t count> t table and the significance value is 0,040 this value is smaller than α = 0.05 not significant effect on employee performance Padang Police Hospitals. Leadership regression analysis obtained by value t = 1.762 while t table = 1.988 so that t

Performance Measurement using Balance Score Card and its Applications: A Review

2015 ◽  
Vol 4 (3) ◽  
Author(s):  
Shradha Gawankar ◽  
Sachin S. Kamble ◽  
Rakesh Raut
Keyword(s):  
Performance Measurement ◽  
Organizational Performance ◽  
Performance Management ◽  
Balanced Scorecard ◽  
Strategic Change ◽  
The Balanced Scorecard ◽  
Balance Score Card ◽  
Measurement Framework ◽  
Score Card ◽  
And Performance

This paper aims to propose the idea of briefly explaining the balance scorecard by highlighting its use, application in depth. A critical enabler in achieving desired performance goals is the ability to measure performance. Despite the importance of accurately measuring organizational performance in most areas of academic research, there have been very few studies that have directly addressed the question of how overall organizational performance is or should be measured. Perhaps more importantly, none of these studies seems to have significantly influenced how overall organizational performance is actually measured in most of the empirical research that uses this construct as a dependent measure. The most popular of the performance measurement framework has been the balanced scorecard abbreviated as BSC. The BSC is widely acknowledged to have moved beyond the original ideology. It has now become a strategic change management and performance management process. The approach used in this paper is the combination of literature review on evolution of balance score card and its applications in various sectors/organizations/ areas. This paper identify that the balanced scorecard is a powerful but simple strategic tool and the simplicity of the scorecard is in its design. By encompassing four primary perspectives, the tool allows an organization to turn its attention to external concerns, such as the financial outcomes and its customers expectations, and internal areas, which include its internal processes to meet external requirements and its integration of learning and growth, to successfully meet its strategic expectations. This paper provides a comprehensive overview of the balanced scorecard combined with application and strategy, which are now in a better position to begin to recognize managements expectations and to discover new ways to build value for workplace learning and performance within organization.

English public management reform after 2010

2018 ◽  
Author(s):  
Ewan Ferlie ◽  
Sue Dopson ◽  
Chris Bennett ◽  
Michael D. Fischer ◽  
Jean Ledger ◽  
...  
Keyword(s):  
Performance Management ◽  
Public Management ◽  
New Public Management ◽  
Global Financial Crisis ◽  
Local Level ◽  
Management Reform ◽  
Big Society ◽  
New Public ◽  
Primary Care Sector ◽  
The Global Financial Crisis

This chapter characterizes the overall strategy of public services reform apparent in England after the global financial crisis of 2008 and during the period of the UK’s Coalition government 2010–15. It argues that what can be termed a ‘proto narrative’ of reform, orientated around so-called ‘Big Society’ ideas, emerged around 2010. However, we argue it was trumped in the end by Treasury-led and New Public Management-friendly austerity discourse. The concrete example is taken of the health policy to form new clinical commissioning groups in the primary care sector. They were presented as a mechanism which could promote professional engagement in commissioning. However, they were soon subjected to top-down performance management pressures and systems, including strong attempts to prevent financial deficits from emerging at a local level, which eroded bottom-up and professionally driven innovation. We conclude that the Big Society proto reform narrative failed to consolidate itself.

Policy Refiners and Street-Level Lesson Learners

2018 ◽  
Author(s):  
Alastair Stark
Keyword(s):  
Policy Evaluation ◽  
Central Government ◽  
Street Level ◽  
Street Level Bureaucrats ◽  
Central Level ◽  
Government Level ◽  
Inquiry Lesson

This chapter explores agents who are influential in terms of inquiry lesson-learning but have not been examined before in inquiry literature. The key argument is that two types of agent—policy refiners and street-level bureaucrats—are important when it comes to the effectiveness of post-crisis lesson-learning. As they travel down from the central government level, street-level actors champion, reinterpret, and reject inquiry lessons, often because those lessons do not consider local capacities. Policy refiners, however, operate at the central level in the form of taskforces, implementation reviews, and policy evaluation processes. These refiners examine potentially problematic inquiry lessons in greater detail in order to determine whether and how they should be implemented. In doing so, these ‘mini-inquiries’ can reformulate or even abandon inquiry recommendations.

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