Strategic Climate Research
The chapter summarizes the conceptual and empirical writing and research on organizational climate surveys that have strategic foci. Strategic foci means that such surveys contain items descriptive of organizational policies, practices, procedures, and behaviors that get rewarded, supported, and expected and that link directly with important strategic organizational outcomes like service and safety. The conceptual logic for such surveys was stimulated by an early emphasis on the need for organizational climate surveys to “focus on something” and not be abstract or undefined. The chapter reviews the theory and the resultant convincing evidence that supports this climate for something approach, focusing especially on the climate for service and the climate for safety. Examples of foci-specific climate survey items are also provided.