The Impact of Social Innovation
This chapter addresses key questions in terms of the evaluation of the impact of social innovation processes. After reviewing the existing approaches to capturing impact, the chapter presents a new Critical Issues Framework for social impact measurement to inform the development of the most appropriate and accurate evaluative space for data collection and analysis. As such it advocates standardization in the process of developing social impact indicators and methodologies, rather than in the metrics and units of analysis themselves. This framework is related to the three elements of the Social Grid in so far as they shape normative models of social impact measurement that entrench marginalization and limit stakeholder voice. Moreover, particular attention is paid to issues around capturing changes in human capabilities and how this relates to beneficiary empowerment and voice. The chapter, thus, offers a framework for optimizing impact measurement processes and systems.