Exploratory Study on User Satisfaction of E-HRM

2022 ◽  
pp. 243-271
Author(s):  
Fahmi Ibrahim ◽  
Hazimah Suhip ◽  
Kabiru Maitama Kura ◽  
Liana H. M. Noor
Keyword(s):  
User Satisfaction ◽  
Exploratory Study ◽  
Quantitative Method ◽  
Qualitative Interview ◽  
Current Status ◽  
User Friendliness ◽  
The Public ◽  
Brunei Darussalam ◽  
Government Sector ◽  
The Government

With the high demands to provide service quality, growing workforce, and globalization of economy, HR has transformed into an inevitable power of technology that transforms HRM into electronic human resource management (E-HRM) systems. Brunei Darussalam without exception is also practicing E-HRM in the government sector called government employee management system (GEMS). This chapter investigates the user satisfaction of E-HRM by examining the current status of GEMS in Brunei Darussalam. The user satisfaction was studied through seven elements: the implementation of E-HRM, training, user-friendliness, infrastructure, data security, technical support, and user support. Qualitative interview and descriptive quantitative method were conducted on HR officers from the public organization. Findings revealed that the GEMS are not able to provide satisfactory system. This chapter has developed a theoretical framework as a recommendation to integrate relevant elements, together with the influence of age, gender, and years of service that impact user satisfaction.

Affordable Housing in Turkey: User Satisfaction in Tokİ Houses

2011 ◽  
Vol 36 (3) ◽  
pp. 49-61
Author(s):  
Miray Gür ◽  
Neslihan Dostoğlu
Keyword(s):  
Affordable Housing ◽  
User Satisfaction ◽  
Current Status ◽  
Physical Factors ◽  
Housing Policies ◽  
Middle Income ◽  
The Public ◽  
Income Groups ◽  
The Government ◽  
Low And Middle Income

Affordable housing policies in Turkey have reached a new stage over the last decade in the context of the TOKİ model advocated by the government. Housing developed by TOKİ (the Public Housing Administration), the top official agency responsible for affordable housing policies in Turkey, has become so widespread in all cities of Turkey that it involves not only the construction sector but also trade associations and the public in general. In this article, following a general discussion of the demand and supply of housing in Turkey, we evaluate user satisfaction and the quality of TOKİ implementations since 2000 for low- and middle-income groups in Bursa, the fourth largest city in Turkey. Bursa sets an interesting example for the study because of the city's long-term prominence in commerce and its current status as an important industrial city. Massive migrations and unplanned urbanization have resulted in a need for housing for every income group in Bursa, especially for low- and middle-income groups. The emphasis in this study is that, in addition to quantity, quality should be considered in housing production. Furthermore, the implementation of TOKİ should be aimed at developing more habitable and higher-quality environments by considering all socio-cultural and physical factors. It is expected that these evaluations will lead to the development of a more comprehensive affordable housing policy in Turkey..

Bottled Water Industry in Brunei Darussalam: The Unregulated Sector?

2020 ◽  
Vol 2 (2) ◽  
pp. 149-165
Keyword(s):  
Bottled Water ◽  
Water Industry ◽  
Valuable Resource ◽  
Water Supplies ◽  
The Public ◽  
Available Water ◽  
Brunei Darussalam ◽  
Preliminary Research ◽  
Water Companies ◽  
The Government

Brunei is seeing a proliferation of bottled companies established in the country in the last decade, driven by cheap water supplies, easily available water filtering systems and demand by the public. This research found 16 ‘companies,’ ‘producing’ and distributing over 34 brands of bottled waters in the country. Since bottled water industry is ‘popular,’ it is necessary to understand how the industry is being monitored and regulated by the government as it involved products consumed by the public. Since most of the bottled water companies use water drawn from the pipes supplied by the government, it is also important to understand how the government is protecting, monitoring and regulating this valuable resource from exploitation. This paper is a preliminary research on the bottled water industry in Brunei Darussalam.

Prospects for architects in the Government Sector

2021 ◽  
Vol 9 (4) ◽  
pp. 27-39
Author(s):  
Disha Garg ◽  
Kartik Sharma ◽  
Parul Nayar ◽  
Shubhi Goyal ◽  
Shruti S Nagdeve
Keyword(s):  
Graduate Students ◽  
Private Sector ◽  
Professional Life ◽  
Thought Process ◽  
The Public ◽  
Government Organizations ◽  
Private Practices ◽  
Government Sector ◽  
The Government

Purpose: With the conception of one’s professional life, it is essential to understand all the possibilities and opportunities that lie before them. In the case of architecture, there exists a bias towards the private sector where newly graduate students aspire to work in private practices and possibly even envision a practice of their own at a certain point in life. While there is nothing wrong with envisioning a future in the private sector, it is also essential to be aware about the public sector and understand the opportunities it provides to be able to make an informed decision. There is a preconceived notion about the monotonous nature of government jobs and a lack of awareness about students about the opportunities in this sector. Hence, it becomes crucial to understand the numerous opportunities this sector has to offer and thus, explore the potential of architects in government organizations. Methodology: The research for this paper has been done by referring to existing literature and interviews with concerned people. With an understanding of how and why is the government sector an essential  area of research for budding architects and planners. The research was done through interviews and possible case studies was done based on review of existing literature. Main Findings: The government is one sector with tremendous possibilities in the realm of architecture but is often plagued with stereotypes and preconceptions which have emerged over the years. It is imagined to be “lazy”, “uninnovative” and “non-productive” but this sector has evolved over the recent years and is now shaping to be one of the more lucrative sectors for practice. The number of perks, benefits and a clear comparative advantage of a higher salary, added with the direct contribution towards serving the nation, the government sector clearly has an unrealised potential for architectural professionals. Implications: With younger architetcs having preconceived notions about role of architetcs in a government sector limited to unexciting set of designs without creativity, this article may help bring a fresh thought process to choose professional sector wisely.

PENGUJIAN PERFORMA DAN TINGKAT STRESS PADA WEBSITE RESMI PEMERINTAH (STUDI KASUS: KAB.SUBANG, KAB.BANDUNG BARAT, DAN KAB.CIANJUR)

2021 ◽  
Vol 5 (1) ◽  
pp. 132
Author(s):  
Carkiman Carkiman ◽  
Shandy Rikmansyah ◽  
Sandi Mahardi ◽  
Muhammad Adi Kuncoro
Keyword(s):  
Test Results ◽  
Display Time ◽  
The Public ◽  
Government Sector ◽  
District Government ◽  
Access Information ◽  
The Government ◽  
Almost All ◽  
Government Website

Melayani  masyarakat  ataupun  publik  dengan  menggunakan media teknologi informasi dan komunikasi berbasis  website  hampir  dilakukan  oleh  semua  sektor, termasuk sektor pemerintah seperti halnya pemerintahan ditingkat kabupaten. pemerintah kabupaten yang sudah memiliki website resmi diantaranya kab.subang  (subang.go.id), kab.bandung barat (bandungbaratkab.go.id), dan kab.cianjur (cianjurkab.go.id) yang  menjadi  fokus  penelitian ini. Keberadaan  website  resmi  milik  pemerintah, perlu dilakukan  pengukuran  kinerja  dan serta kualitas dari website tersebut dengan menggunakan alat uji  GTMetrix, WebPageTest, dan WAVE. Berdasarkan hasil pengujian dengan GTMetrix, maka website resmi pemerintah kabupaten  subang termasuk  kategori  lambat  dengan  waktu  tampil  18.9s,  sedangkan  untuk  website resmi pemerintah kabupaten cianjur  dan  kabupaten  bandung barat dengan waktu tampil  33.5s dan  31.0s  termasuk  kategori sangat  lambat. Berdasarkan  hasil  pengujian  dengan WebPagetest,  maka  website  resmi pemerintah kabupaten  Cianjur  memiliki  nilai performa baik dengan waktu tampil 20.015s dibandingkan dengan  kabupaten  subang dengan waktu tampil 65.871s dan  bandung  barat  dengan  waktu tampil  39.574s. Berdasarkan  hasil pengujian dengan WAVE, maka website resmi pemerintah  kabupaten  Bandung Barat memiliki nilai error sedikit  dengan jumlah  9 error dibandingkan dengan  kabupaten  subang dengan jumlah  61  error dan  kabupaten  cianjur  dengan  jumlah  168 error. Penelitian ini menyatakan bahwa dengan  fokus load time dari ketiga website resmi pemerintah kabupaten  tersebut, maka Semakin  kecil  angka  loadtime  yang dihasilkan, maka  kinerja  website  semakin  baik  dan  juga  Kualitas  sebuah  website  sangat  berpengaruh  terhadap minat    pengguna  ataupun  masyarakat  untuk  mengakses  website tersebut. saran  yang  dapat  diberikan berdasarkan hasil pengujian diatas adalah  meningkatkan  kinerja website  resmi pemerintah  terlebih  difokuskan  pada  load time website, dan  dari ketiga website resmi tersebut parameter security score nilainya F  itu  artinya  perlu ditingkatkan keamanan dari website milik pemerintah tersebut, sehingga dapat memberikan  kenyamanan dan  minat  pengguna untuk  mengakses  lnformasi  yang  terdapat  pada website  resmi  pemerintah  daerah  tersebut. Serving the public or the public by using information technology and website-based communication media is practiced by almost all sectors, including the government sector as well as the district level government. District governments that already have official websites include Kab.subang (subang.go.id), Kab.bandung Barat (bandungbaratkab.go.id), and Kab.cianjur (cianjurkab.go.id) which are the focus of this research. The existence of an official government website, it is necessary to measure the performance and quality of the website using the GTMetrix, WebPageTest, and WAVE test tools.  Based on the results of testing with GTMetrix, the official website of the Subang district government is in the slow category with a display time of 18.9s, while the official websites of the Cianjur regency and West Bandung regencies with a display time of 33.5s and 31.0s are in the very slow category. Based on the results of testing with WebPagetest, the official website of the Cianjur regency government has a good performance score with a display time of 20,015s compared to Subang district with a display time of 65,871s and Bandung Barat with a display time of 39,574s. Based on the results of testing with WAVE, the official website of the West Bandung district government has a slight error value with 9 errors compared to Subang district with 61 errors and Cianjur district with 168 errors. This research states that with the focus on the load time of the three official websites of the regency government, the smaller the load time is generated, the better the performance of the website and the quality of a website greatly affects the interest of users or the public to access the website. The suggestion that can be given based on the test results above is to improve the performance of the official government website, especially focused on the load time of the website, and from the three official websites the parameter of the security score is F, which means that the security of the government-owned website needs to be increased, so that it can provide user comfort and interest. to access information contained on the official website of the local governmen

Islamic Governance: Strategies for Relevance

2016 ◽  
Vol 2 ◽  
Author(s):  
Mei Chee Yung
Keyword(s):  
International Community ◽  
The Public ◽  
The Core ◽  
Brunei Darussalam ◽  
Agents Of Change ◽  
Governance Strategies ◽  
The Government ◽  
Functional Relevance ◽  
Common Understanding ◽  
Do So

Even though Islam is the official religion of Brunei Darussalam, more efforts are still needed to bolster functionality and relevance of Islam to the country, and implement an Islamic system of governance. This paper sets out to devise strategies in order to do so, to be implemented by three main stakeholders: Government civil service, the public and the international community. Five specific strategies are devised: formulate a single common understanding of Islamic governance; ensure commitment from top management; train and develop competence; engage the public; and engage the international community. The first three strategies relate to the Government, the fourth to the public, and the fifth to the international community. And at the core, of course, is Tauḥīd, or strong Faith, which would act as a guide to help individuals, the main agents of change, make appropriate decisions in accordance to the teachings of Islam, implement the five strategies to strengthen functional relevance of Islam in Brunei, and be able to work towards achieving the Maqāṣid of the Sharī’ah.

scholarly journals Efficient E-Government Services, Constraints and Problems of Technical Applications and Software and the Transition to Smart Government

2016 ◽  
Vol 2 (3) ◽  
Author(s):  
Yasser A. Seleman
Keyword(s):  
Significant Proportion ◽  
The Other ◽  
Economic Sectors ◽  
The Public ◽  
Government Services ◽  
Government Sector ◽  
The World ◽  
The Government ◽  
The One ◽  
Smart Government

  The e-governance is the concept and structure of the system and the functions and activities of all activities and processes in e-business on the one hand the level of e-government and business on the other.               Because the government sector as a significant proportion of the total economic sectors in most countries of the world, and the fact that dealing with the public sector is not limited to the class and not others, but prevail all citizens and residents, institutions and others, and the fact that this multi-dealing in quality, methods and how it is done and models for different procedures and steps implemented and locations between the corridors of government departments, the concept of e-government came as an ideal way for the government to enable them to take care of the interests of the public from individuals and institutions electronically using cutting-edge technology without the need for the applicant to move between government departments.  

scholarly journals Government Sector Performance of Pakistan, South Asia and 34 OED Countries – International Policy Issues in the Contemporary World

2018 ◽  
Vol III (III) ◽  
pp. 94-129
Author(s):  
Muhammad Zia Ur Rehman ◽  
Ahsan Rafiq ◽  
Waseem Ishaque
Keyword(s):  
Public Sector ◽  
South Asia ◽  
Developed Countries ◽  
International Studies ◽  
The Public ◽  
Contemporary World ◽  
Government Sector ◽  
Public Sector Performance ◽  
Sector Performance ◽  
The Government

The paper focuses on the various aspects especially as globally accepted fact is that social and key economic indicators are influenced by the government activities. Public Sector Performance and efficiency reflect government priorities. The paper evaluates the public sector performance of Pakistan by calculating the Public Sector Performance Index based on seven indicators and these seven indicators are further classified into two broad groups. Many international studies have carried out the performance evaluation of public sectors of industrialized countries missing the public sector performance of Pakistan with other countries. With the aim, Public Sector Performance of Pakistan was compared with countries of South Asia and some developed countries. The research analyzes the public sector performance indicators of countries to calculate the overall performance. The paper aims to compare public sector performance of Pakistan with South Asian Countries and members of Organization of Economic Cooperation and Development (OECD), which currently includes 34 Countries.

Motives, Strategic Approach, Objectives & Focal Areas in e-Gov-Induced Change

2011 ◽  
pp. 3916-3933
Author(s):  
Hans J. Scholl
Keyword(s):  
Business Process ◽  
Exploratory Study ◽  
Business Processes ◽  
Lessons Learned ◽  
Process Change ◽  
The Public ◽  
Strategic Approach ◽  
Main Driver ◽  
The Government ◽  
The Web

In its early catalogue and transaction phases, E-Government (e-Gov) has been quite successful, although some critics say that it mainly reaped the harvest of relatively low hanging fruits by making paper-based information accessible over the Web, and also by Web-enabling some existing transaction processes. The subsequent horizontal and vertical integration phases of e-Gov, those critics hold, present a greater challenge and require more technological sophistication and organizational effort. Business processes may need streamlining, change, and even replacement in order to become more citizen-centric and also increase government internal effectiveness and efficiency (IEE). This exploratory study finds that strategies and objectives for reaching the integration phase vary with focal areas and motives. However, e-Gov, it is found, is a main driver of business process change in the public sector. Many practices and lessons learned from private sector reengineering apply in the government context.

Measuring Effectiveness of an E-Governance System

2013 ◽  
pp. 148-171
Author(s):  
Bijaya Krushna Mangaraj ◽  
Upali Aparajita
Keyword(s):  
Governance System ◽  
The Public ◽  
Effective Governance ◽  
Government Sector ◽  
Governance Environment ◽  
Governance Systems ◽  
Effectiveness Measurement ◽  
The Government ◽  
Financial Administration

In the era of economic liberalisation, institutions of higher education in the government sector, particularly universities, are facing tremendous challenges in terms of academic, general, and financial administration, which need effective governance. Recently, some of the universities are trying to adopt e-governance as a platform for such a purpose. However, the design of such a system is very much important, as it has to cater to the needs of various stakeholders in the public system. In this context, the effectiveness measurement of such an e-governance system is really necessary either to improve its performance level by re-aligning its organisational culture or by providing inputs for re-designing the system in order to make it more effective. Hence, the performance of such a system can be known if a human-centric approach with multiple criteria of evaluation is considered in the governance environment. This chapter attempts to determine those criteria by multiple factor analyses carried out for the purpose of considering multiple stakeholders. Analytic hierarchical processes as well as fuzzy analytic hierarchical processes have been then employed to measure the effectiveness of e-governance systems along those criteria, taking an Indian university as a case study.

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