EFQM model self‐assessment using a questionnaire approach in university administrative services

2007 ◽  
Vol 19 (6) ◽  
pp. 604-616 ◽  
Author(s):  
Juan José Tarí ◽  
Susana de Juana‐Espinosa
Keyword(s):  
Self Assessment ◽  
Administrative Services ◽  
Efqm Model

EFQM Model for Self-Assessment

2013 ◽  
Vol 26 (sup2) ◽  
pp. 117-130
Author(s):  
Željko Požega ◽  
Boris Crnković ◽  
Ana Udovičić
Keyword(s):  
Self Assessment ◽  
Efqm Model

An EFQM excellence model for integrated healthcare governance

2015 ◽  
Vol 28 (2) ◽  
pp. 156-172 ◽  
Author(s):  
Carlo Favaretti ◽  
Paolo De Pieri ◽  
Emanuele Torri ◽  
Giovanni Guarrera ◽  
Fabrizio Fontana ◽  
...  
Keyword(s):  
Integrated Management ◽  
System Level ◽  
Change Processes ◽  
Self Assessment ◽  
Content Type ◽  
Integrated Management System ◽  
Efqm Model ◽  
Unique Experience ◽  
European Foundation ◽  
Practical Implications

Purpose – The purpose of this paper is to account for a ten-year experience with the European Foundation for Quality Management (EFQM) Excellence Model implemented in the Trento Healthcare Trust. Design/methodology/approach – Since 2000, the EFQM Excellence Model provided an overarching framework to streamline business process governance, to support and improve its enablers and results. From 2000 to 2009, staff performed four internal (self) and four external EFQM-based assessments that provided guidance for an integrated management system. Over the years, key controls and assurances improved service quality through business planning, learning and practice cycles. Findings – Rising assessment ratings and improving results characterized the journey. The average self-assessment score (on a 1,000 points scale) was 290 in 2001, which increased to 610 in 2008. Since 2006, the Trust has been Recognized for Excellence (four stars). The organization improved significantly on customer satisfaction, people results and key service delivery and outcomes. Practical implications – The EFQM Model can act as an effective tool to meet governance demands and promote system-level results. The approach to integrated governance discussed here may support similar change processes in comparable organizations. Originality/value – The paper describes a unique experience when implementing EFQM within a large Italian healthcare system, which had a broader reach and lasted longer than any experience in Italian healthcare.

Weighting the dimensions in models of excellence – a critical review from a business perspective

2016 ◽  
Vol 20 (3) ◽  
pp. 79-90 ◽  
Author(s):  
Joaquín Gómez-Gómez ◽  
Micaela Martínez-Costa ◽  
Ángel Rafael Martínez-Lorente
Keyword(s):  
Assessment Tool ◽  
Future Research ◽  
Specific Situation ◽  
Self Assessment ◽  
Content Type ◽  
Self Evaluation ◽  
Industrial Companies ◽  
Leadership Strategy ◽  
Efqm Model ◽  
Private And Public

Purpose Despite the widespread use of excellence models as a self-assessment tool in the past two decades, little is known about the underlying logic behind the way that promoting organizations give weight to their criteria, and whether these scores align with business reality. This paper aims to analyze whether these scores coincide with the vision of managers and the real situation of business today. Design/methodology/approach This paper uses three different methods and two kinds of data to review the evolution of scores on criteria in excellence models since their creation and empirically analyses and compares the results with the vision of the managers. Findings The results show that the estimated weight of criteria in the European Foundation for Quality Management (EFQM) model (both directly perceived by managers and obtained with the statistical analysis) do not coincide with the value that the promoting organization has given to them, in its current version or in the previous versions. Research limitations/implications This paper is focused exclusively on industrial companies so one discussion point that can serve as a basis for future research is to study whether there is any difference in the distribution of points between industrial organizations and services, or between private and public organizations. Practical implications The results show that, depending of the methodology used to evaluate the weight of each element of the excellence model, these weights could be different and are different from those proposed by EFQM. Therefore, if managers want to use the EFQM model of excellence for self-evaluation purposes, they should define their own weights for each element, in accordance with their own company characteristics. Leadership, strategy, people, partnership & resources and processes could have more or less importance in promoting the success of a business, according to the specific situation of each company. Originality/value This study has been made using three different methods and two kinds of data.

scholarly journals The role of the EFQM model in precepting quality in Polish enterprises

2019 ◽  
Vol 2 (1) ◽  
pp. 399-406
Author(s):  
Joanna Rosak-Szyrocka ◽  
Marek Roszak
Keyword(s):  
Quality Management ◽  
Process Management ◽  
Human Resources Management ◽  
Computer Assisted ◽  
Self Assessment ◽  
Management Tools ◽  
A Value ◽  
Efqm Model

Abstract The purpose of the paper is to determine the degree of Polish companies’ maturity applying for Quality of the Year certification based on the EFQM excellence model. The study was conducted using a questionnaire (CAWI – computer assisted web interview). Company to get certified Quality of the Year had to get in the field of self-assessment carried out by the EFQM model at least 56%. Results and its analysis showed that among the 49 analyzed large companies seeking Quality of the Year certification only 3 achieved a value of 80% and above. Among the 10 companies selected for analysis only 3 has taken improvement actions. Based on the study carried out, the authors demonstrated that the analyzed companies that have been certified Quality of the Year are mature and conscious of quality, continuously improve, and apply modern techniques (traditional quality management tools, new quality management tools, quality management methods). The factors that determine the maturity and the awareness of the company in terms of quality are the elements included in the EFQM model (1. Leadership. 2. Vision, strategy, policy. 3. Human resources management. 4. Resource Management. 5. Process Management. 6. Customer satisfaction. 7. Employee satisfaction. 8. Cooperation with the environment. 9. Achievements companies in relation to the goals), as well as the awareness and the ability to use modern techniques.

Translating the EFQM model into the courts

2015 ◽  
Vol 7 (2/3) ◽  
pp. 230-244 ◽  
Author(s):  
Patrícia Moura e Sá ◽  
António Albuquerque
Keyword(s):  
Self Assessment ◽  
Content Type ◽  
Study Approach ◽  
Process Indicators ◽  
Efqm Model ◽  
Quality Principles ◽  
European Foundation ◽  
Practical Implications

Purpose – The purpose of this paper is to develop an assessment guide based on the European Foundation for Quality Management (EFQM) model criteria. Courts have been under pressure to become more accountable and responsive organisations. In this context, self-assessment models that drive attention to the way resources are being used and to the results that are being achieved, incorporating the views of different stakeholders, are of particular interest. Design/methodology/approach – A case study approach was used. The meaning of the quality principles that underline the EFQM model was discussed with the court administrator, judges, prosecutors and justice officers. Those perspectives were taken into account when translating the criteria and criterion parts of the EFQM model. The assessment guide was validated by an experts’ panel. Findings – The EFQM model captures the essential features of a court even if the courts terminology and governance models challenge the translation of some criteria. The resulting guide includes a description of the various criteria and criterion parts and the identification of key focus areas, while giving some illustrative examples of initiatives and indicators that could be looked at under each model dimension. Practical implications – The assessment guide can be used to undertake self-assessment exercises in different courts. Originality/value – There is a lack of studies on the measurement of courts’ performance apart from the publication of simple lists of process indicators. The assessment guide developed in this study is perhaps one of the most comprehensive resources for assessing the quality of a court.

Outcomes: Promoting Reflective Practice Using Performance Indicator Questionnaires

2010 ◽  
Vol 20 (2) ◽  
pp. 64-70 ◽  
Author(s):  
Mary Pat McCarthy
Keyword(s):  
Clinical Education ◽  
Performance Indicator ◽  
Clinical Skills ◽  
Self Assessment ◽  
Clinical Practicum ◽  
Self Reflection ◽  
Healthcare Settings ◽  
Language Pathology ◽  
Traditional Performance ◽  
The University

This article details the process of self-reflection applied to the use of traditional performance indicator questionnaires. The study followed eight speech-language pathology graduate students enrolled in clinical practicum in the university, school, and healthcare settings over a period of two semesters. Results indicated when reflection was focused on students' own clinical skills, modifications to practice were implemented. Results further concluded self-assessment using performance indicators paired with written reflections can be a viable form of instruction in clinical education.

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