scholarly journals The role of the EFQM model in precepting quality in Polish enterprises

2019 ◽  
Vol 2 (1) ◽  
pp. 399-406
Author(s):  
Joanna Rosak-Szyrocka ◽  
Marek Roszak
Keyword(s):  
Quality Management ◽  
Process Management ◽  
Human Resources Management ◽  
Computer Assisted ◽  
Self Assessment ◽  
Management Tools ◽  
A Value ◽  
Efqm Model

Abstract The purpose of the paper is to determine the degree of Polish companies’ maturity applying for Quality of the Year certification based on the EFQM excellence model. The study was conducted using a questionnaire (CAWI – computer assisted web interview). Company to get certified Quality of the Year had to get in the field of self-assessment carried out by the EFQM model at least 56%. Results and its analysis showed that among the 49 analyzed large companies seeking Quality of the Year certification only 3 achieved a value of 80% and above. Among the 10 companies selected for analysis only 3 has taken improvement actions. Based on the study carried out, the authors demonstrated that the analyzed companies that have been certified Quality of the Year are mature and conscious of quality, continuously improve, and apply modern techniques (traditional quality management tools, new quality management tools, quality management methods). The factors that determine the maturity and the awareness of the company in terms of quality are the elements included in the EFQM model (1. Leadership. 2. Vision, strategy, policy. 3. Human resources management. 4. Resource Management. 5. Process Management. 6. Customer satisfaction. 7. Employee satisfaction. 8. Cooperation with the environment. 9. Achievements companies in relation to the goals), as well as the awareness and the ability to use modern techniques.

The moderating role of competitive strategy in relating firm performance to quality management and government support

2010 ◽  
Vol 10 (1) ◽  
pp. 59-76 ◽  
Author(s):  
Jiqin Han ◽  
S.W.F. (Onno) Omta ◽  
Jacques Trienekens ◽  
Ron Kemp
Keyword(s):  
Firm Performance ◽  
Quality Management ◽  
Competitive Strategy ◽  
Process Management ◽  
Management Practices ◽  
Business Environment ◽  
Government Support ◽  
Supplier Quality Management ◽  
Quality Design

One of the main concerns in companies is quality management and its relationship to firm performance. Recently a growing interest in research is the important role of the business environment in the competitive strategy choices of companies. By proposing a conceptual framework for a general model that explains the quality management practices-firm performance link and the business environment-firm performance link, we test the moderating role of competitive strategy in the two links empirically. A survey was conducted of 229 pork-processing firms in the emerging economy of China. We find that specific quality management practices contributing to higher performance include in-company quality management, supplier quality management, employee involvement in quality management and process management, while quality design and customer quality management are not included. Findings also indicate that the business environment (government support in our research) has a positive relationship to firm performance. Competitive strategy only strengthens the relationship between firm performance and quality design, process management, supplier quality management and customer quality management.

scholarly journals Analysis of the Influence of Local Politics on Implementation SDGs 4 Policy for Quality Education

2021 ◽  
pp. 196-204
Author(s):  
Wilda Rasaili ◽  
Dafik Dafik ◽  
Rachmat Hidayat ◽  
Hadi Prayitno
Keyword(s):  
Policy Implementation ◽  
Local Politics ◽  
Local Level ◽  
Quality Education ◽  
Local Democracy ◽  
Public Meetings ◽  
A Value ◽  
Political Interests

SDGs-4, the quality education is one of the factors in achieving the goals of the SDGs. The problem is that the SDGs look ambitious in integrating local level policies that are responsive to political interests. The research used a mixed method of exploration, searching for interview data and questionnaires. The results showed that the implementation of the SDGs was strongly influenced by local democracy. The implementation of the promotion of SDGs requires strengthening local politics and democracy, including; the quality of the Pilkada, the role of the community, political parties, media control, and public meetings. The influence of local democracy on policy implementation is 51.5%. Policy implementation has a positive effect on the implementation of the SDGs with a value of 0.187. The influence of local democracy and policy implementation on the promotion of SDGs-4 is 64.2% and the remaining 35.8% is influenced by other factors.

scholarly journals Peran Kepala Sekolah Dalam Mengembangkan Mutu Budaya Organisasi

2018 ◽  
Vol 2 (2) ◽  
pp. 407
Author(s):  
ZM Abid Mohammady
Keyword(s):  
Organizational Culture ◽  
Field Research ◽  
Education Institution ◽  
Quality Of Education ◽  
A Value ◽  
Qualitative Descriptive ◽  
The Impact

Abstract: In the context of Indonesia, the quality of education seems to be something taboo to talk about, however, according to researchers the quality of education in Indonesia is very apprehensive. It is necessary for the role of headmaster and special efforts in developing a quality education institution through organizational culture as a value system that is understood, imbued, run jointly by members of the organization as a system of meaning or guidance for the organizers. This study aims to describe the three roles and impacts role of the headmaster role in developing the quality of organizational culture, they are: (1) the role of the headmaster as a manager; (2) the role of the headmaster as the educator; (3) the role of the headmaster as the supervisor; 4) The impact of the headmaster's role in developing the quality of organizational culture quality at SDMT Ponorogo. This research is categorized into a field research with qualitative descriptive approach and the research design was case study. The setting of study was at SDMT Ponorogo.  The findings showed that (1). The role of headmaster as manager encompasses conducting internal and external analysis, internalizing the Islamic value that is kemuhamadiyahan value. (2). The role of the headmaster as an educator includes involving educators in upgrading, workshops or training in order to provide opportunities for educators to improve their knowledge and skills by learning to the higher education, conducting cadre to members of organizational culture and creating jargon to motivate members of organizational culture. (3). The role of the headmaster as a supervisor comprises overseeing and Evaluating the performance and achievement of members of organizational culture, conducting weekly, monthly and semester meetings, monitoring achievements of educators and learners. (4) The impact of the school headmaster's role in developing the quality of organizational culture is organizational culture climate becomes harmonious and schools achieve more attainments.Abstrak: Dalam konteks Indonesia, mutu pendidikan seolah-olah menjadi barang yang tabu untuk diperbicangkan, dalam konteks tersebut kualitas pendidikan di Indonesia sangat memperihatinkan. Untuk itu diperlukan peran kepala sekolah dan Upaya khusus dalam mengembangkan sebuah mutu lembaga pendidikan melalui budaya organisasi sebagai sistem nilai yang dipahami, dijiwai, dijalankan secara bersama oleh anggota organisasi sebagai sistem makna atau pedoman bagi pelaku organisasi. Penelitian ini bertujuan untuk mendeskripsikan dan menjelaskan tiga peran serta dampak peran  kepala sekolah dalam mengembangkan mutu budaya organisasi, yaitu: (1) Peran kepala sekolah sebagai Manajer, (2) Peran kepala sekolah sebagai Educator, (3) Peran kepala sekolah sebagai supervisor, dan (4) Dampak peran kepala sekolah dalam mengembangkan mutu budaya organisasi di SDMT Ponorogo. Dengan menghasilkan temuan: (1).Peran kepala sekolah sebagai manajer diantaranya: melakukan analisis internal dan eksternal, menginternalisasi nilai keislaman yaitu nilai kemuhammadiahan. (2). Peran kepala sekolah sebagai educator diantaranya: mengikut sertakan pendidik dalam penataran, workshop atau pelatihan memberikan kesempatan kepada pendidik untuk meningkatkan pengetahuan dan keterampilannya dengan belajar ke jenjang pendidikan yang lebih tinggi, melakukan pengkaderan kepada anggota budaya organisasi. membuat jargon-jargon untuk memotivasi anggota budaya organisasi. (3). Peran kepala sekolah sebagai supervisor diantarnya: mengawasi dan mengevaluasi kinerja dan pencapaian anggota budaya organisasi, mengadakan rapat setiap, minggu, bulan dan semester, memantau prestasi pendidik dan peserta didik. (4) Dampak peran kepala sekolah dalam mengembangkan mutu budaya organisasi diantaranya: iklim budaya organisasi menjadi harmonis, sekolah menjadi lebih berprestasi.

The relationship between EFQM enablers and business performance

2019 ◽  
Vol 30 (4) ◽  
pp. 684-706 ◽  
Author(s):  
Dimitrios Kafetzopoulos ◽  
Katerina Gotzamani ◽  
Dimitrios Skalkos
Keyword(s):  
Factor Analysis ◽  
Quality Management ◽  
Business Performance ◽  
Innovation Performance ◽  
Equation Modeling ◽  
Future Research ◽  
Content Type ◽  
Mediating Role ◽  
Efqm Model

PurposeThe purpose of this paper is to examine the extent to which the five European Foundation for Quality Management (EFQM) model enablers, as the latent factor “enabler excellence,” are associated with business performance, taking into consideration the mediating role of innovation in this relationship.Design/methodology/approachThe analysis followed in order to investigate the relations among the various constructs of the proposed model includes an initial exploratory factor analysis, followed by confirmatory factor analysis and finally structural equation modeling.FindingsAccording to the study findings, “enabler excellence” and innovation performance directly contribute to business performance. Moreover, this paper concludes that innovation performance partially mediates the effect of excellence enablers on business performance.Research limitations/implicationsThis study does not separate between radical and incremental innovation; thus, it would be very interesting to explore this issue in future research. Moreover, it might be useful for researchers to reassess the proposed relationships examining the mediating role of organizational culture.Practical implicationsThis study offers clear implications for managers, proving that they should give higher emphasis on quality management (QM) and the four dimensions of innovation in order to achieve increased performance.Originality/valueBased on the multidimensional structure of the EFQM model, this empirical study determines the contribution of QM to business performance taking into consideration the role of innovation performance as a mediator in this relationship.

The impact of the implementation of management system on the perception of role and tasks of maintenance services and effectiveness of their functioning

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Przemysław Drożyner
Keyword(s):  
Quality Management ◽  
Management System ◽  
Iso 9001 ◽  
Management Systems ◽  
Important Conclusion ◽  
Repair Work ◽  
Content Type ◽  
The Impact

PurposeThe first goal of the article was to examine how the perception of the role and scope of operation of maintenance services in the enterprise changes, depending on whether the company has an integrated management system (IMS), only a quality management system implemented in accordance with ISO 9001 and in the absence of a formal, certified management system. The second goal was to propose a model for assessing the quality of maintenance service functioning in enterprise with IMS implemented.Design/methodology/approachThe author's experience of over 1,000 audits in enterprises in various industries: food, automotive, construction, petrochemical, electronic and so on was used in the work. The audits were carried out in three types of companies: which had IMSs (800 audits), which only had a system implementation certificate ISO 9001 (140 audits) and without any standardized management system implemented (so-called second-party audits, commissioned by the client of the audited company.FindingsThe most important conclusion is – the role of UR services in enterprises with the implemented IMS is much broader and goes beyond the classic framework for planning, implementation and settlement of maintenance and repair work. Maintenance is understood more broadly and includes in its scope also the safety of people and the environment, the efficiency of production and consumption of utilities as well as the quality of products and services. Maintenance issues include not only strictly technical aspects but also economic, logistic, legal and organizational and management aspects.Practical implicationsResearch shows that enterprises, especially those with high technical and organizational culture, should not treat management systems as costs, but as a driving force for the implementation of new technologies, new organizational solutions and the development of employees' competences.Social implicationsBroad views on stakeholders of maintenance services (including employees, their families, control institutions) and their requirements make enterprises begin to see the need to maintain the so-called lifetime balance, as well as the safety and comfort of work of employees of these services.Originality/valueThe author did not find in literature any reports on studies of the impact of formal, certified management systems on the quality of maintenance services; this article shows that this impact is large and, above all, positive; with such a broad understanding of the role of maintenance, there is a need to develop a common platform for such seemingly distant concepts as machine technical condition or fatigue life versus cost accounting and quality management.

USING QUALITY MANAGEMENT PROCEDURES IN EDUCATION: MANAGING THE LEARNER‐CENTERED EDUCATIONAL ENVIRONMENT / KOKYBĖS VALDYMO PROCEDŪROS TAIKYMAS MOKYMUI: Į MOKINĮ ORIENTUOTOS MOKYMO APLINKOS VALDYMAS

2010 ◽  
Vol 16 (1) ◽  
pp. 75-93 ◽  
Author(s):  
Yulia Stukalina
Keyword(s):  
Quality Management ◽  
Educational Practice ◽  
Educational Environment ◽  
Educational Organizations ◽  
Management Tools ◽  
Environment Quality ◽  
Management Procedures ◽  
Attention To Students ◽  
Education Managers

Now, the role of quality management in education is increasing. Managing for quality is now one of the major issues for educational organizations. One of the key tasks for education managers is to provide the learning process participants with an effective and motivating educational environment. Management of the educational environment presupposes giving a particular attention to students’ needs and requirements in order to improve educational practice and enhance educational quality. Among other things having their impact on the educational environment effectiveness is to what extent it motivates students for further studies. In this context, we regard student motivation as an essential factor for the educational environment quality improvement. This paper considers some quality management procedures that can be used by education managers to provide qualitative changes in the educational environment. To improve the quality of the educational environment we may use several management tools, regular educational environment evaluation being one of them. It includes collecting student feedback, which is a valuable source of analytical input in the process of the environment quality enhancement. Santrauka Kokybės valdymo svarba švietimui pastaruoju metu išaugo. Ji yra viena iš pagrindinių švietimo organizacijų uždavinių. Svarbiausia švietimo vadybininkų užduotis ‐ mokymo proceso dalyviams sudaryti veiksmingą ir motyvuotą mokymo aplinką. Remiantis mokymo aplinkos valdymu, manoma, kad norint pagerinti mokymą ir pakelti mokymo kokybę reikia atsižvelgti į studentų poreikius bei reikalavimus. Vienas iš svarbiausių veiksnių, darančių įtaką mokymo aplinkos efektyvumui, yra studentų skatinimo toliau mokytis lygis. Remiantis šiuo kontekstu studento motyvacija laikoma esminiu veiksniu, padedančių pagerinti mokymo aplinkos kokybę. Norint pagerinti mokymo aplinką, galima naudoti keletą valdymo priemonių. Viena iš jų yra įprastos mokymo aplinkos įvertinimas. Ją sudaro mokinių grižtamasis ryšys, kuris yra vertingas šaltinis mokymo aplinkos kokybės gerinimo procese.

scholarly journals Penggunaan Metode Kooperatif Picture And Picture Guna Meningkatkan Kualitas Pembelajaran

2019 ◽  
Vol 10 (1) ◽  
Author(s):  
Suryani Suryani
Keyword(s):  
Social Sciences ◽  
Learning Process ◽  
Teaching And Learning ◽  
Student Learning Outcomes ◽  
A Value ◽  
Level Of Activity ◽  
Quality Of Learning ◽  
Cooperative Methods

In the teaching and learning process of Social Sciences, many problems are carried out by the teacher. One of them is some students still rely on their teacher's activities in learning, so the role of students is still very lacking. Even thought, the teacher always involving students to play an active in learning process. In contrary, students assume that the subject of Social Sciences is very boring. So that this causes a low quality of learning in Social Sciences, especially in  SMP Negeri 21 Pontianak. This cases has tickled the writer to take the theme of research on picture and picture cooperative methods to improve the quality of learning and increase the interest and activity of students in teaching and learning activities in Social Sciences.As for the techniques used of data collection is through observation by teachers and collaborators. The research involved two cycles of 42 students. While the data analysis used description with percentage techniques. Furthermore the level of activity of students and teachers is expressed in the category of "very good", "good" or "moderate", while the success of using picture and picture cooperative methods is stated as "successful", "less successful", or "unsuccessful".The results of this reseacrh with picture and picture cooperative methods have been successful, which is showing indicated by an increase in student activity of learning because it has reached the specified criteria is 81% of students are actively involved, while teacher activities reach 86.53%, as well as student learning outcomes with a value of 78.57, where this shows that it is exceeding the KKM value of 72, with a percentage of completeness of 76%, which has exceeded the criteria of 75%.

scholarly journals AUTOEVALUACION Y ACREDITACIÓN DE CARRERAS EN LA UNIVERSIDAD NACIONAL DE COSTA RICA: EXPERIENCIAS PARA LA GESTIÓN DE LA CALIDAD. SELF-ASSESSMENT AND ACCREDITATION OF CAREERS IN THE NATIONAL UNIVERSITY OF COSTA RICA: EXPERIENCES FOR QUALITY MANAGEMENT

2011 ◽  
Vol 2 (2) ◽  
pp. 44-68
Author(s):  
Agustina Cedeño-Suárez ◽  
Carlos Hernández-Salazar
Keyword(s):  
Costa Rica ◽  
Quality Management ◽  
Specific Area ◽  
Assessment Process ◽  
Self Assessment ◽  
Teacher Supply ◽  
Quality Of Higher Education ◽  
Management Quality ◽  
National University

El presente artículo  reúne la experiencia de la Universidad Nacional de Costa Rica, en procesos de autoevaluación y acreditación de carreras como mecanismo para el mejoramiento continuo de su oferta académica.   Se plantea un recorrido por la ruta transitada, identificando el referente conceptual e institucional que orienta dichos procesos. Los aprendizajes logrados en más de diez años, once carreras acreditadas y otras tantas en proceso de autoevaluación con fines de acreditación y o mejoramiento,  ofrecen importantes insumos para compartir en pro de la calidad de la educación superior en la Región.La experiencia institucional  se manifiesta en aportes en diferentes aristas, tales como: política institucional, operatividad y éxito en los procesos de autoevaluación, implementación de acciones para la gestión de la calidad de la oferta docente, mecanismos para la identificación de acciones de mejoramiento institucional.  Se reconoce de esta manera, el potencial de la autoevaluación de carreras como instrumento de gestión de la calidad, el cual  no solo trasciende el ámbito específico de la carrera, sino que impacta el ámbito institucional y fuera de este, garantizando la  formación de profesionales de excelencia. Palabras claves: Autoevaluación, Acreditación, Gestión, Calidad y Mejoramiento.AbstractThis article brings together expertise from the National University of Costa Rica, in the process of self-assessment and accreditation as a mechanism for continuous improvement of its academic offerings. These raise a tour of the busy route, identifying the conceptual and institutional reference that guides these processes. The learning in more than ten years achieved, eleven accredited courses and many others in self-assessment process for accreditation self-improvement, provide important inputs to share towards the quality of higher education in the region.The experience institutional is reflected in contributions in different angles, such as institutional policy, operation and success in self-assessment processes, implementation of actions to manage the quality of teacher supply, mechanisms to identify ways of improving institutions. In this way recognizes the potential for career self-assessment as a tool for quality management, which not only transcends the specific area of the race, but that impacts the institutional framework and outside it, ensuring the training of professional’s excellence.Keywords: Self-assessment, Accreditation, Management, Quality and Improvement.

scholarly journals Self-assessment of football referees on their educational influence on children aged 9–12 during a sports competition

2021 ◽  
Vol 93 (1) ◽  
pp. 38-48
Author(s):  
Katarzyna Płoszaj ◽  
Wiesław Firek
Keyword(s):  
Emotional Support ◽  
Instructional Support ◽  
Self Assessment ◽  
Psychological Issues ◽  
Self Assessments ◽  
Educational Interactions ◽  
Educational Potential ◽  
Educational Influence

Abstract Proper use of the educational potential of sports depends on the entities organizing children’s sports competitions (coaches, parents, referees). Particularly important is their awareness of the purposefulness and legitimacy of actions taken. Numerous studies have been devoted to the role of the coach and parents in providing children and young people with positive sporting experiences. In contrast, the referee has often been overlooked. The behavior of the referees during the match is also important for young players. Assuming that referee-player interactions have a major contribution to educational influence, the purpose of this study was to explore the opinions of soccer referees refereeing matches of children aged 9 to 12 years about their interactions with players in terms of emotional support, game organization, and instructional support. It was also decided to verify whether referees’ self-assessment of their educational function is influenced by experience. The research was conducted among 116 referees licensed by Mazovian Football Association who referee matches of children aged 9–12 years (Orliki and Młodziki categories) in the Masovian Voivodeship in Poland. To assess the referee-players educational interaction, a questionnaire survey was developed. These interactions are present in three domains: emotional support, game organization and instructional support. The results showed significant differences between referees’ self-assessments in the three domains. Referees rated their educational interactions with players higher in the domain of emotional support than the instructional support. Moreover, the results indicated that there was no differences in the referees’ self-assessment between the groups distinguished by more experienced in the domains of emotional support and game organization, while less experienced referees rated the quality of their educational interactions in the instructional support domain higher than those more experienced. The main conclusion of the research is the postulate to introduce pedagogical and psychological issues into the referee training.

scholarly journals The potential of the CEFR for languages descriptors for mediation in an ESP CALL-based context

2021 ◽  
pp. 7-28
Author(s):  
Maria Korai ◽  
Salomi Papadima-Sophocleous
Keyword(s):  
Language Learning ◽  
Computer Assisted ◽  
Computer Assisted Language Learning ◽  
Self Assessment ◽  
Group Interviews ◽  
Mediation Processes ◽  
Rehabilitation Sciences ◽  
Student Reflections ◽  
Present Case Study

The present case study investigated the potential of the Common European Framework of Reference (CEFR) for languages: learning, teaching, assessment can-do descriptors for mediation in an English for Specific Purposes (ESP) Computer-Assisted Language Learning (CALL)-based context. Fabricating descriptors for mediation was cardinal for the Council of Europe’s (2018) endeavour in updating the CEFR Companion. Despite surfacing just as a language skill in the 2001 CEFR Companion, mediation is now viewed as a central mode of communication in the New CEFR Companion, both in the receptive and productive modes. As they were just introduced in 2018, the CEFR mediation descriptor scales have not yet been sufficiently explored. The main goal of the present research was to fill some of this gap in the literature by investigating the potential of the CEFR for languages descriptors for mediation in an ESP CALL-based CEFR B2 tertiary level context (a 13 week ESP course specifically designed to meet the needs of university Rehabilitation Sciences students.) Data collection tools included students’ self-assessment against can-do descriptors for mediation, observation, student reflections, and focus group interviews. The findings suggest that the implementation of the existing course activities had the potential to promote mediation processes. The significant role of mediation in carrying out the course activities in addition to the CALL component of the ESP course activities highlighted the potential of CALL technologies to trigger, support, and promote mediation processes; this finding stressed the underlying role of the nature and the structure of the ESP course’s CALL-Based activities in supporting mediation processes.

Sign in / Sign up

Export Citation Format

Share Document