Self Assessment of Motahari Hospital, Jahrom, Iran Based on European Foundation for Quality Management (EFQM) Model

2013 ◽  
Vol 1 (8) ◽  
pp. 209-213
Author(s):  
Nahid Hatam ◽  
Vahid Kohpeyma ◽  
Zahra Kavosi ◽  
Erfan Kharazmi
Keyword(s):  
Quality Management ◽  
Self Assessment ◽  
Efqm Model ◽  
European Foundation

Empirical classification of European Foundation for Quality Management (EFQM) model enabler sub-criteria using a quadrant matrix

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Narasimha Murthy ◽  
Kuldip Singh Sangwan ◽  
Nuggenahalli S. Narahari
Keyword(s):  
Quality Management ◽  
Organizational Context ◽  
Underlying Structure ◽  
Content Type ◽  
Assessment Scores ◽  
Business Results ◽  
Efqm Model ◽  
European Foundation ◽  
The Impact ◽  
First Time

PurposeThe purpose of this paper is to examine how sub-criteria of the European Foundation for Quality Management (EFQM) model is structurally connected and influence each other. This paper also tries to find the underpinning logics in the EFQM model.Design/methodology/approachThe study uses the empirical methodology based on assessment scores of 58 different organizations to gauge the underlying structure, develop the construct and establish interlinkages among the various sub-criteria in the EFQM model. Statistical analysis is used to find the impact on results and cross influencing of criteria at the sub-criteria level. The factorial analysis is carried out using the Doe technique to create factorial plots for result categories (customer results, people results, society results and business results). The approach is to unravel (1) the role played by each sub-criterion of the model, (2) the effects of sub-criteria on the results of the EFQM model and (3) the influence of sub-criteria on the managerial aspects of the model in an organizational context.FindingsThe EFQM sub-criteria are categorised as promoters, proponents, defenders or detractors based on their impact on the results and cross-influence on each other. The study unfolded seven sub-criteria positively impacting the results and one sub-criterion negatively impacting the results if not handled properly. Out of 32 sub-criteria, nine sub-criteria are influencing more than six other sub-criteria.Originality/valueThe paper investigates, for the first time: (1) the role played by each sub-criteria of the model; (2) the relationships that are produced between these sub-criteria on the EFQM results and (3) identify how such sub-criteria would influence the managerial aspects of the model in an organizational context. This research develops underlying logics in the EFQM model using Doe factorial methods for overcoming the multi-collinearity.

Expanding the Application of EFQM model for Institutional Accreditation of Educational Organizations

2021 ◽  
Vol 8 (1) ◽  
pp. 289-295
Author(s):  
Nabi Yskak
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Higher Education Institutions ◽  
Educational Organizations ◽  
Institutional Accreditation ◽  
Efqm Model ◽  
Standards And Guidelines ◽  
European Foundation

Relevance of this article topic consists in the necessity to find some alternative to the existing practice of using of the 2015 Standards and Guidelines for Quality Assurance in the EHEA (ESG-15) for accreditation of educational organizations in Kazakhstan. This study purpose is to develop the ways of expanding the European Foundation for Quality Management (EFQM) use for institutional accreditation of universities. Methods: comparativ analysis, formalization method. Results: 1) the genesis, functions and levels of educational organizations’ accreditation in Kazakhstan are described; 2) existence of the link between EFQM and ESG-15 is proved, however, EFQM is more adapted to institutional accreditation of higher education institutions; and 3) it is shown if formalized data are used to prescribe the scores when filling in the RADAR matrix, then filling in the RADAR matrix will be easier, and subjectivity will decrease, and accuracy will increase.

scholarly journals The EFQM Model as a framework for total quality management in healthcare

2016 ◽  
Vol 36 (8) ◽  
pp. 901-922 ◽  
Author(s):  
Steffie van Schoten ◽  
Carolien de Blok ◽  
Peter Spreeuwenberg ◽  
Peter Groenewegen ◽  
Cordula Wagner
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Feedback Loop ◽  
Total Quality ◽  
Content Type ◽  
Continuous Quality ◽  
Efqm Model ◽  
European Foundation

Purpose – To guide organizations toward total quality management (TQM), various models have been developed such as the European Foundation for Quality Management Excellence Model (EFQM Model). The purpose of this paper is to conduct a longitudinal investigation of whether the EFQM Model can serve as a framework for TQM in healthcare. Design/methodology/approach – Data on a national representative survey about quality management (QM) in the hospital population in the Netherlands were used to conduct this study. The survey had five measurement points between 1995 and 2011. Findings – The results of the study show that applying the EFQM Model in hospitals is related to improvement in organizational performance over time, a feedback loop in which hospitals use their results to further improve their organizational processes is established, and improvement is stronger when all the model’s elements are considered simultaneously. Practical implications – The results of the study can be applied by quality managers of healthcare institutions to achieve higher quality of care. Originality/value – Previous research on the relationship between the EFQM excellence model and TQM neglects two essential characteristics of the TQM philosophy, namely, the holistic perspective on QM and the presumed feedback loop of organizational performance that feeds a cycle of continuous quality improvement. The study provides new insights into the long-term benefits of applying the EFQM Model as a framework for TQM in healthcare.

scholarly journals Transformational leadership and the European Foundation for Quality Management model in five-star hotels

2020 ◽  
Vol 27 (2) ◽  
pp. 99-118
Author(s):  
Silvia Portela Maquieira ◽  
Juan José Tarí ◽  
José F. Molina-Azorín
Keyword(s):  
Transformational Leadership ◽  
Quality Management ◽  
Process Management ◽  
Tourism Industry ◽  
Content Type ◽  
Luxury Hotels ◽  
Efqm Model ◽  
Quality Management Model ◽  
European Foundation ◽  
Independent Hotels

Purpose This work analyses quality management (through the European Foundation for Quality Management-EFQM-model) and transformational leadership in hotels in Spain. Design/methodology/approach The study analyses 102 5-star and 5-star large luxury hotels that answer a questionnaire on transformational leadership and the EFQM model. It analyses the degree of importance of quality and transformational leadership in hotels, the significant differences between groups of hotels (according to stars, size, modality and type of product) and the association between transformational leadership and quality. Findings The results show the levels of quality and transformational leadership, minor significant differences between groups and an association between the two variables. In general, chain-affiliated hotels have a higher level of leadership and a more advanced employee and process management than independent hotels. Also, those hotels that focus on a vacational product show a lower attention to the strategy dimension in the EFQM model. The number of employees is not an important factor to adopt quality. Finally, transformational leadership allows hotels to advance in the development of quality management. Originality/value Although there are studies on quality management that show the importance of leadership for quality, there are few studies that examine transformational leadership and quality in the same study, mainly in the tourism industry, and especially in the case of the hotel industry.

Business Excellence

2019 ◽  
pp. 17-35
Keyword(s):  
Quality Management ◽  
Communication Technology ◽  
Information Communication Technology ◽  
Information Communication ◽  
Review Of The Literature ◽  
Business Results ◽  
Efqm Model ◽  
Business Excellence ◽  
European Foundation ◽  
Concept Of Information

This chapter gives a broad review of the literature on business excellence. It considers the rise of business excellence and the meaning of the term, together with the use of business excellence models and awards. It focuses in particular on the fundamental concepts of excellence and the four criteria in the European Foundation for Quality Management (EFQM) model (customer results, people results, society results, and business results). There are a number of different international approaches used to measure business excellence in general and in UAE in particular, including the UAE-based business excellence scheme and Sheikh Khalifa Excellence Award. In addition, this chapter covers the concept of Information communication technology in general and its application in UAE.

scholarly journals A Fuzzy Logic Model to Enhance Quality Management on R&D Units

2020 ◽  
Author(s):  
António Abreu ◽  
Ricardo Santos ◽  
João M.F. Calado ◽  
José Requeijo
Keyword(s):  
Fuzzy Logic ◽  
Quality Management ◽  
Public Funding ◽  
The Public ◽  
Integrated Method ◽  
Efqm Model ◽  
Logic Approach ◽  
European Foundation ◽  
Action Measures

Nowadays, Higher Education Institutions (HEIs), are becoming even more competitive, with the public ones, facing at the same time a greater restriction on public funding. Therefore, HEIs, have to be more effective and more efficient as well, on pursuing their own goals, which includes Research and Development (R&D) units as well. Such demands can be achieved, by enhancing R&D’s global performance. Therefore, the use of a framework such as European Foundation for Quality Management (EFQM), can bring value to an organization with the characteristics of a R&D unit. This work presents a new integrated method based on EFQM model, by using Fuzzy Logic, to enhance the organizations’ overall performance. The applicability of the proposed approach is demonstrated by a case study in a R&D unit, where an initial performance evaluation takes place, by using RADAR’s Logic approach. The proposed method, based on Fuzzy Logic, is then applied, followed by the identification of the strength points as well as the improvement areas, according to the EFQM framework. Then, the improvement actions with high priority are determined, followed by the correspondent action measures. Keywords: Quality management, Fuzzy logic, EFQM

scholarly journals Effectiveness of EFQM Model Implementation: a survey on Iranian automotive after sale services companies

2017 ◽  
Vol 14 (2) ◽  
pp. 153 ◽  
Author(s):  
Behrouz Sharifi Moghaddam ◽  
Abrisham Rashidzadeh Davan ◽  
Morteza Musakhani ◽  
Daryush Gholamzadeh
Keyword(s):  
Quality Management ◽  
Data Collection ◽  
Human Resources ◽  
Research Literature ◽  
Financial Cost ◽  
Organizational Excellence ◽  
Efqm Model ◽  
Before And After ◽  
Study Population ◽  
European Foundation

It is nearly a decade that Iranian companies attempt to obtain European foundation for quality management (EFQM) organizational excellence award with guidance of public sector, spending enormous financial cost and utilization of human resources. Authors experiences an expert or consultant in implementing this pattern in several companies is motivated them to perform a research about effectiveness of EFQM pattern in Iranian companies.In this regard, automotive after-sales services companies that engaged in achieving EFQM award have been chosen as the study population. To evaluate effectiveness of this pattern, several dimensions of organization based on research literature, patterns and theories translated to operational and measurable indicators. Questionnaires were completed by a sample of employees and managers, were used for data collection. Research hypotheses were tested by comparison of coupled mean before and after implementation of EFQM model.  Results suggest that the effectiveness of EFQM model implementation in Iranian companies, is very low and only in some dimensions.

Assessment of European Foundation for Quality Management of Organizational Excellence Model Function of Yasuj Shahid Beheshti Hospital

2021 ◽  
Author(s):  
Monika Motaghi ◽  
Mohammad Parsayi Moghaddam ◽  
Lida Gholizade
Keyword(s):  
Quality Management ◽  
Care Center ◽  
Medical Science ◽  
Data Gathering ◽  
Cross Sectional ◽  
Statistical Population ◽  
Health Care Center ◽  
Organizational Excellence ◽  
Efqm Model ◽  
European Foundation

Background: Organizations have to apply modern management systems in order to move toward their excellent function. The EFQM (European Foundation for Quality Management) organizational excellence model, established in Europe, is one of the outstanding methods during the last two decades in the field of management. Using the EFQM model creates positive leaders, satisfied customers and good change management. The purpose of this study is to assess Yasuj Shahid Beheshti Hospital function based on EFQM model. Methods: this Cross-sectional-descriptive study conducted in 2020 in a health care center under supervision of the University of Medical Science of Kohkiloyeh Boyer Ahmad. The study population was selected from members of quality improvement committee in the studied hospitals. The statistical population was 200 people and 127 people were selected by Morgan table. The data gathering tools were assessment excellence model questionnaire. Results: results revealed that the maximum score obtained both totally and for the empowering factors was processes (50.52) and the minimum obtained for empowering items was 21.14 for the population results. Other factors values were obtained 35.08, 27.17, 30.69, 40.53, 75.64, 22.48 and 64.45 for leadership, policies and strategies, human resource, partnership and resources, customer's results, staff results and key hospital results, respectively. Conclusion :According to the results of the present study it seems that the organizational excellence model can be utilized as a comprehensive for assessing the healthcare centers.

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