Customer service‐orientation of small retail business owners in Austria, The Czech Republic, Hungary, Latvia, Slovakia, and Slovenia

2009 ◽  
Vol 4 (3) ◽  
pp. 251-268 ◽  
Author(s):  
Shawn Carraher ◽  
John A. Parnell ◽  
John E. Spillan
Keyword(s):  
Czech Republic ◽  
Customer Service ◽  
Business Owners ◽  
Service Orientation ◽  
The Czech Republic ◽  
Retail Business

scholarly journals CSR ACTIVITIES IN THE CZECH SME SEGMENT

2020 ◽  
Vol 8 (1) ◽  
pp. 49-64 ◽  
Author(s):  
Zdenko Metzker ◽  
Justas Streimikis
Keyword(s):  
Czech Republic ◽  
Positive Impact ◽  
Small And Medium Enterprises ◽  
Management Practice ◽  
Business Owners ◽  
Z Score ◽  
The Czech Republic ◽  
Medium Enterprises ◽  
Corporate Social ◽  
Final Effect

The aim of the study is to find out the perception of the concept of corporate social responsibility (CSR) by the segment of small and medium-sized enterprises in the Czech Republic. In connection with the objectives of the study, a questionnaire survey was carried out on a sample of 419 respondents – business owners and managers. The data were collected from September 2019 to January 2020. χ2 and Z-score were used to assess the hypotheses. It was found that there were statistical differences in the perception of some aspects of the positive impact of the introduction of the CSR concept in case of monitoring responses based on the geographic scope of the business. The results showed that although the manager should take into account the ethical and moral implications of his decisions, less than half of the respondents are familiar with the concept of CSR and enforce it in their management practice and ultimately managers cannot identify positive benefits from CSR implementation – it declares positive answers whose values oscillate around 30%. The findings show that there are no statistically significant differences in the answers of managers depending on the size of the company - this proves that micro, small and medium enterprises, respectively their managers do not differ in their attitudes to the topic of CSR. The final effect of the paper is to show the perception of the concept of CSR of entrepreneurs - respondents in the Czech Republic.

scholarly journals Perceptions of the importance of business ethics in SMEs: A comparative study of Czech and Slovak entrepreneurs

2020 ◽  
Vol 10 (1-2) ◽  
pp. 96-106 ◽  
Author(s):  
Jaroslav Belás ◽  
Khuramm Ajaz Khan ◽  
Josef Maroušek ◽  
Zoltán Rozsa
Keyword(s):  
Higher Education ◽  
Czech Republic ◽  
Secondary Education ◽  
Business Ethics ◽  
Comparative Study ◽  
Business Owners ◽  
Company Size ◽  
The Czech Republic ◽  
Gender And Education ◽  
Sample Set

AbstractThis article focuses on the perception of the importance of business ethics among Czech and Slovak entrepreneurs (this includes business owners and managers) within the SME sector. The comparison is based on an analysis of the approach to business ethics according to a set of parameters, namely company size, years in business, and the gender and education of the entrepreneurs. Empirical research was conducted in 2020 on a sample set consisting of 454 respondents in the Czech Republic and 368 respondents in Slovakia. The most important outcome of the research was the finding that business ethics is considered extremely important in both countries. The research results not only revealed that just over 90% of Czech entrepreneurs and 88% of Slovak entrepreneurs within the SME sector agreed that they should take into account the moral and ethical consequences of their decisions, but that the structure of their answers was very similar. Also, of interest were the findings that women were more aware of business ethics than their male counterparts, as were those entrepreneurs who possessed a higher education over those with a secondary education.

scholarly journals Does a successful future entrepreneur in the globalized world need to know logistics?

2020 ◽  
Vol 74 ◽  
pp. 04002
Author(s):  
Šárka Čemerková ◽  
Žaneta Rylková
Keyword(s):  
Czech Republic ◽  
Customer Service ◽  
Raw Materials ◽  
Business Success ◽  
The Czech Republic ◽  
Business Competencies ◽  
Wide Range ◽  
The Future ◽  
Distribution Logistics ◽  
Globalized World

Starting a business entails huge demands on the future entrepreneur. Only a great idea and a desire to do business are not a guarantee of success. This future entrepreneur must be equipped with a wide range of knowledge, skills and personal qualities. These together form a set of business competencies. One area that clearly affects business success is logistics. Especially in today’s globalized world, without logistics, realized on top professional level, it is not possible to succeed in a tough competitive environment. Large volumes of various materials (raw materials, materials, semi-finished products, products, goods, but also people) are moved practically all over the world. Poorly controlled material flow has a direct impact on the quality of provided customer service and thus on customer satisfaction. A dissatisfied customer equals no customer. The aim of the article is to provide the attitude of successful entrepreneurs in the Czech Republic to the issue of business competencies, specifically in the field of logistics. To what extent does the future successful entrepreneur need to know about logistics, resp. about their different forms? In the text, partial results of the primary research carried out in the winter of 2018-2019 in the Czech Republic will be presented. Questions about the competence in the field of logistics have been asked by entrepreneurs, whose business has existed for at least three years. The main conclusions will be given to the need for knowledge of distribution logistics for the future successful entrepreneur.

scholarly journals A Study on Women Empowerment and Entrepreneurial Intention among Small Business of Women Entrepreneurs in the Czech Republic

2020 ◽  
Vol 1 (5) ◽  
pp. 312-318
Author(s):  
J. Jose Prabhu
Keyword(s):  
Czech Republic ◽  
Small Business ◽  
Entrepreneurial Intention ◽  
Business Owners ◽  
Economic Empowerment ◽  
The Czech Republic ◽  
Women Business Owners ◽  
New Business ◽  
Regular Work ◽  
Structured Questionnaire

Entrepreneurship refers to establishing of a brand-new business to take advantages from brand-new chances. Entrepreneur is the vital element of entrepreneurship and also now women in Czech Republic are additionally effective in this as they have qualities preferable for entrepreneurship advancement. Entrepreneurship is a much ideal profession for women than regular work. Females are thought about an important human resource of the country and every state need to try to utilize them as arbitrators of economic growth and also advancement. Empowerment of women has actually become a vital concern in current times. This write-up manages empowerment of country females via entrepreneurship as well as the benefits entrepreneurship among the small company. "Economic empowerment of females resulted in development of household as well as Neighborhood". This principle purpose of the research study is to identify the economic empowerment of women business owners. The example size of the study is 100 respondents. The data collected went through online form structured questionnaire as well as the devices utilized for analysis percentage analysis and also ANOVA test. This declaration is confirmed by a cumulative small business entrepreneurship in the Czech Republic.

Social variation in size at birth and preterm delivery in the Czech Republic and Sweden, 1989-91

1998 ◽  
Vol 12 (1) ◽  
pp. 7-24 ◽  
Author(s):  
Koupilova ◽  
Vagero ◽  
Leon ◽  
Pikhart ◽  
Prikazsky ◽  
...  
Keyword(s):  
Czech Republic ◽  
Preterm Delivery ◽  
The Czech Republic ◽  
Social Variation ◽  
Size At Birth

On Geropsychology in the Czech Republic

GeroPsych ◽  
2012 ◽  
Vol 25 (3) ◽  
pp. 161-166
Author(s):  
Hana Stepankova ◽  
Eva Jarolimova ◽  
Eva Dragomirecka ◽  
Irena Sobotkova ◽  
Lenka Sulova ◽  
...  
Keyword(s):  
Czech Republic ◽  
Clinical Practice ◽  
Old Age ◽  
Cognitive Rehabilitation ◽  
The Czech Republic ◽  
Rehabilitation Research

This work provides an overview of psychology of aging and old age in the Czech Republic. Historical roots as well as recent activities are listed including clinical practice, cognitive rehabilitation, research, and the teaching of geropsychology.

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