What drives consumers’ mobile shopping? 4Ps or shopping preferences?

2018 ◽  
Vol 30 (4) ◽  
pp. 797-815 ◽  
Author(s):  
Hsiu-Ju Chen
Keyword(s):  
User Satisfaction ◽  
Survey Method ◽  
Marketing Theory ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Price Comparison ◽  
Success Model ◽  
Mobile Shopping ◽  
System Use

PurposeMobile shopping emerges, but the marketing factors driving consumers’ mobile shopping lack clarification. Literature gaps also exist to view mobile shopping from a consumer behavior’s perspective. The purpose of this paper therefore is to empirically explore the issue based on the lifestyle perspective, 4Ps marketing theory and the information system (IS) success model.Design/methodology/approachA survey method was adopted. Data were gathered from consumers who had experience in mobile shopping. The collected data were analyzed with PLS to explore the issues.FindingsThe results showed that platform use habit, price comparison preference, shopping independence preference and promotion marketing quality were significantly associated with consumers’ use of mobile shopping apps/websites. They also showed that promotion marketing quality, price marketing quality and product marketing quality were the important marketing factors driving consumers’ user satisfaction of mobile shopping apps/websites. Finally, the results also indicated the importance of both consumers’ use and user satisfaction of mobile shopping apps/websites in arousing their continuous use intention.Research limitations/implicationsThe results of the study bridge the gap between the 4Ps marketing theory and the IS success model. They provide a direction for further studies to bridge the marketing theories and the IS theories in exploring the development of mobile commerce.Practical implicationsThe results facilitate the management of mobile shopping apps/websites in building and keeping a long-term relationship with consumers through providing good marketing qualities in the core marketing mix. The results also indicate the importance of user satisfaction in branding management and relationship management of mobile shopping apps/websites.Originality/valueThe results showed that price comparison preference and shopping independence preference were significantly associated with consumers’ use of mobile shopping apps/websites due to the convenient access empowered by mobility in shopping services. The results also suggest that with good design in 4Ps marketing qualities of mobile shopping apps/websites, including product, price and promotion, mobile shopping could be a suitable lifestyle satisfying consumers. However, the results also showed that factors driving consumers’ system use and user satisfaction of mobile shopping apps/websites were not the same. Finally, the results validated the significant impact of both system use and user satisfaction in activating consumers’ continuance intention of mobile shopping. They provided a positive link between consumers’ mobile shopping apps/websites use to their keeping the lifestyle of mobile shopping.

Implementation and evaluation of mobile e-books in a cloud bookcase using the information system success model

2016 ◽  
Vol 34 (2) ◽  
pp. 207-223 ◽  
Author(s):  
Po-Sheng Chiu ◽  
I-Ching Chao ◽  
Chih-Chien Kao ◽  
Ying-Hung Pu ◽  
Yueh-Min Huang
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Explanatory Power ◽  
Intention To Use ◽  
User Intention ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Success Model ◽  
Information System Success Model

Purpose – To continue to develop and improve cloud e-bookcases, the purpose of this paper is to implement a cloud e-bookcase and modifies the information systems (ISs) success model to make it capable of assessing this system. It also provides suggestions for future systems development. Design/methodology/approach – This study implements a cloud bookcase and uses the IS success model to evaluate user intention and satisfaction with the system. It also develops a success model for the cloud bookcase. Findings – The results of study indicate that user satisfaction and intention with regard to using the system are positively related to net benefits. In other words, increasing user satisfaction and intention with regard to using the system will have a positive effect on the benefits users receive from doing so. Practical implications – Users think the functions and services of the cloud bookcase can indeed help them search for and organize information about electronic books. However, they are not satisfied with the information quality. Therefore, further work is needed to identify any important factors that this study did not investigate. This study suggests that the quality of a system’s functions and guide service have to be upgraded in order to increase user satisfaction with and intention to use the system. Originality/value – This study implements a cloud bookcase and uses the IS success model for verification. An overall explanatory power of 77.9 percent is achieved with this approach. User satisfaction with and intention to use the system are independent from each other, and the results caused by various factors can be separately identified. The findings of this study have considerable practical value.

A hybrid model for exploring the antecedents of cloud ERP continuance

2019 ◽  
Vol 15 (2) ◽  
pp. 215-235 ◽  
Author(s):  
Yung-Ming Cheng
Keyword(s):  
Hybrid Model ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
System Quality ◽  
Continuance Intention ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Delone And Mclean ◽  
Success Model

Purpose This study aims to propose a hybrid model based on expectation–confirmation model (ECM), DeLone and McLean IS success model and task-technology fit (TTF) model to examine whether quality factors and TTF as the antecedents to user beliefs can affect organizational users’ continuance intention of cloud enterprise resource planning (ERP). Design/methodology/approach Sample data for this study were collected from end-users of cloud ERP working in companies in Taiwan. A total of 370 questionnaires were distributed in the 37 sample companies, and 315 (85.1 per cent) usable questionnaires were analyzed using structural equation modeling in this study. Findings This study’s findings indicated that users’ perceptions of system quality, information quality and TTF all contributed significantly to their satisfaction, confirmation and perceived usefulness (PU) of cloud ERP, which in turn directly or indirectly led to their continuance intention of cloud ERP; that is, the results strongly supported the hybrid model integrating ECM, DeLone and McLean IS success model and TTF model with all hypothesized links being significant. Originality/value Empirically, this study’s research model capturing ECM, DeLone and McLean IS success model and TTF model has significantly shed light on the possible formulation of a richer post-adoption model. Noteworthily, considerably more attention should be paid to the fit between information-related characteristics and cloud ERP users’ work goals and needs, while TTF, based on both system-related and information-related technology characteristics, significantly contributes to users’ satisfaction, confirmation and PU, which together directly or indirectly explain their intention to continue using cloud ERP.

A model for assessing blog-based learning systems success

2014 ◽  
Vol 38 (7) ◽  
pp. 969-990 ◽  
Author(s):  
Yi-Shun Wang ◽  
Hsien-Ta Li ◽  
Ci-Rong Li ◽  
Chian Wang
Keyword(s):  
User Satisfaction ◽  
Structural Equation ◽  
Learning Systems ◽  
Learning Performance ◽  
System Quality ◽  
Content Type ◽  
Content Quality ◽  
Success Model ◽  
System Use ◽  
Linkage Quality

Purpose – Based on previous information systems/educational technology success models, the purpose of this paper is to establish a comprehensive, multidimensional model for assessing blog-based learning systems success. Design/methodology/approach – Data collected from 240 blog-based learning systems users in the context of higher education were tested against the model using the structural equation modelling approach. Findings – The results indicate the interrelationships between six system success variables: system quality, content quality, context and linkage quality, user satisfaction, system use, and learning performance. In particular, this study confirms that quality attributes positively affect user satisfaction, which in turn positively influences learning performance directly or indirectly through the mediation of system use. Originality/value – This study is a pioneering effort to develop and validate a blog-based learning systems success model.

Impact of mobile banking failure on bank customers' usage behaviour: the mediating role of user satisfaction

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shampy Kamboj ◽  
Manika Sharma ◽  
Bijoylaxmi Sarmah
Keyword(s):  
User Satisfaction ◽  
Functional System ◽  
Customer Engagement ◽  
Survey Method ◽  
Mobile Banking ◽  
Failure Model ◽  
Content Type ◽  
Success Model ◽  
System Information ◽  
The Impact

PurposeThis study seeks to observe the association between mobile banking failures, use of m-banking and customer engagement to determine the contribution of user satisfaction towards m-banking as mediator between the aforementioned relationship.Design/methodology/approachThis study proposes a Mobile Banking Failure Model (MBFM) by integrating four failure dimensions (functional, system, information and service) based on Tan's failure model and DeLone and Mclean's Information Success model. In this paper, data was gathered from 338 respondents, who were the customers of banks and regular users of m-banking services of their respective banks in India. A survey method was employed to collect data. Structure equation modelling (SEM) was used to analyse the collected data.FindingsThe results suggest that all m-banking failure dimensions (functional, system, information and service) affect the use of m-banking, which in turn affects user satisfaction towards m-banking and customer engagement. Additionally, this study found that user satisfaction towards m-banking acts as a partial mediator between the use of m-banking and customer engagement.Research limitations/implicationsThe banking failure and its use by customers have been examined in the context of mobile banking in India only and thereby limits the generalization of results to other industry and country contexts.Practical implicationsThe results of this paper will guide bank managers and policy planners in implementing MBFM in the Indian banking context, specifically for their m-banking apps.Originality/valueThe use of m-banking, user satisfaction towards m-banking and customer engagement have been added as three supportive variables to the basic Tan's failure model and DeLone and Mclean's Information Success model to examine the impact of m-banking failure on bank customers' usage behaviour. This is a novel addition to the extant literature, as most empirical works in this domain are from industries other than banking (specifically m-banking) and with differing contexts.

The Influence of Quality on E-Commerce Success

2011 ◽  
pp. 287-302
Author(s):  
Ultan Sharkey ◽  
Murray Scott ◽  
Thomas Acton
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Intention To Use ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Significant Relationships ◽  
Delone And Mclean ◽  
Success Model ◽  
Predicting Success

This research addresses difficulties in measuring e-commerce success by implementing the DeLone and McLean (D&M) model of IS success (1992, 2003) in an e-commerce environment. This research considers the influence of quality on e-commerce success by measuring the information quality and system quality attributes of an e-commerce system and the intention to use, user satisfaction and intention to transact from a sample of respondents. This research provides an empirical e-commerce application of the updated IS success model proposed by DeLone and McLean (2003). This paper found significant relationships between Information Quality and System Quality and three success dimensions: intention to use, user satisfaction and intention to transact. It found the following constructs to be most important in predicting success: ease of understanding, personalisation and reliability. In particular, that reliability is more important than usability where transactions are concerned and security though important, is not the most important factor.

scholarly journals Measuring E-Commerce Success in Malaysia: Modified Delone Mclean Model with Trust and Privacy

2018 ◽  
Vol 7 (4.15) ◽  
pp. 524
Author(s):  
Najma Imtiaz Ali ◽  
Suhaila Samsuri ◽  
Muhamad Sadry Abu Seman ◽  
Imtiaz Ali Brohi ◽  
Asadullah Shah
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Delone And Mclean ◽  
Success Model ◽  
Net Benefits

With the influx of the Internet, Business to Customer E-commerce (B2c e-Commerce) has gained popularity around the globe. Although a number of researches has been done to know the factors affecting the adoption of e-commerce, however, not much research has done to know the effects of e-commerce on online shopping success.  DeLone and McLean introduced the Information System (IS) success model in year 1992, later on, refined the same model with the newer concept, to fully understand the effects of IS success. In this paper, authors have used the DeLone and McLean IS success model 2003 with addition two constructs Privacy and Trust.  Seven interrelated dimensions of e-commerce were examined namely, Service Quality, System Quality, Trust, Privacy, User satisfaction and Net benefits. The proposed model and the relationship between the various constructs were measured by gathering the data from 381 users from the business faculty of Klang valley universities in Malaysia. Seven interconnected dimensions of B2C e-commerce success were confirmed namely, Service Quality, System Quality, Information Quality, Trust, Privacy along with User Satisfaction and Net Benefits. Confirmatory Factor Analysis CFA and SEM were used to analyse the collected data and proved the hypothesis. The results revealed that system quality, service quality, trust and privacy are directly related to user satisfaction which in turn directly related to net benefits, whereas information quality has no any influence on user satisfaction in terms of e-commerce. 

What drives organizations to switch to cloud ERP systems? The impacts of enablers and inhibitors

2020 ◽  
Vol 33 (3) ◽  
pp. 600-626 ◽  
Author(s):  
Yu-Wei Chang
Keyword(s):  
Cloud Computing ◽  
Switching Costs ◽  
Sunk Costs ◽  
Equation Modeling ◽  
Erp Systems ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Success Model ◽  
Toe Framework

PurposeSwitching to public cloud enterprise resource planning (ERP) systems not only provides financial and functional benefits to organizations, but also results in sunk costs of incumbent systems and uncertainty costs of cloud systems. The purpose of this study is to investigate the enablers and inhibitors concerning switching to cloud ERP systems at the organizational level.Design/methodology/approachData were collected from 212 top managers and owners of the enterprises in Taiwan, and 10 hypotheses were examined using structural equation modeling.FindingsTechnological (system quality), organizational (financial advantage), and environmental contexts (industry pressure) are found to be the antecedents of switching benefits. Perceived risk of cloud ERP systems and satisfaction with and breadth of use of incumbent ERP systems are found to be the predictors of switching costs. Switching benefits positively affect switching intention, but switching costs negatively affect switching intention.Research limitations/implicationsThis study develops a theoretical model grounded in a set of theoretical foundations, including two-factor theory, technology-organization-environment (TOE) framework, information systems (IS) success model, and expectation confirmation theory (ECT). Two-factor theory is used to characterize switching benefits and costs that affect switching intention. Technological factors come from IS success model, and the factors affecting benefits are organized based on TOE framework. Sunk costs of incumbent ERP systems are developed based on ECT.Originality/valueDifferent from previous studies on cloud computing adoption, this study provides insights into switching intention to cloud computing. The study also proposes an integrated model grounded in multiple perspectives to explain organizations' decisions to switch to cloud ERP systems. These findings help cloud service providers better understand how to promote cloud ERP adoption from technical, organizational, and environmental perspectives.

scholarly journals D&M IS Success Model dan WebQual 4.0 pada Siakad Online STMIK Sinar Nusantara Surakarta

2020 ◽  
Vol 18 (1) ◽  
pp. 25
Author(s):  
Yovita Kinanti Kumarahadi ◽  
Wing Wahyu Winarno ◽  
Mei Parwanto Kurniawan
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Future Research ◽  
Intention To Use ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Combination Model ◽  
Success Model ◽  
Net Benefits

Decision making must be accompanied by a strong foundation in which knows the net benefits felt by the system user. This study aims to determine the effect of variables on the D&M IS Success Model and WebQual 4.0 in Siakad Online STMIK Sinar Nusantara Surakarta. This research used quantitative method with a questionnaire as a data collection tool. The results show that the research indicators and combination models get significant results. The indicator of research has a significant effect on the combination model. D&M Model IS Success Model and WebQual 4.0 have significance value of 90% and R2 of 84%. It means information quality, system quality, service quality, and website qualityhave significance effects to Siakad Online intention to use and SiakadOnline’s user satisfaction. Then, intention to use and user satisfaction have significance effects to SiakadOnline’s user net benefits. Thus, this combination model is able to describe the relationship between indicators well. Suggestion that can be considered for future research is the addition of other external variables, such as gender.

Why is self-service technology (SST) unpopular? Extending the IS success model

2018 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jiunn-Woei Lian
Keyword(s):  
Information Quality ◽  
System Quality ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Success Model ◽  
Personal Technology ◽  
Self Service ◽  
Self Service Technology ◽  
Intention To Continue

Purpose Self-service technology (SST) has become popular in many areas, but consumers from many countries still prefer human-provided services. Why is this so? The purpose of this paper is to understand the possible reasons by integrating two perspectives: personal characteristics marketing and the information systems success model (IS success model). Design/methodology/approach The authors propose an integrated model and conduct an empirical questionnaire survey which generates a total of 345 valid responses. Findings The authors find that personal technology anxiety and the need for interpersonal interaction are critical factors that affect SST usage continuance intention. Furthermore, personal technology anxiety affects the consumer’s perception of the quality of both the information and the SST system itself, which determines the level of satisfaction and the intention to continue to use the system. Second, the IS success model perspective reveals that the following factors determine the level of perceived satisfaction with SST: information quality, system quality, enjoyment and design. However, only information quality and system quality affect the intention to continue SST usage. The authors also find that satisfaction and the need for interpersonal interaction also determine the SST usage continuance intention. Originality/value The IS success model is found to be helpful in understanding the underlying reasons for this. To aid in the development of successful future SSTs, these findings can be referenced by countries in which SST is not so popular. Our proposed model further enhances the theoretical development of the IS success model.

Evaluating IS Quality

2001 ◽  
pp. 111-129 ◽  
Author(s):  
Carla Wilkin ◽  
Rodney Carr ◽  
Bill Hewett
Keyword(s):  
User Satisfaction ◽  
It Industry ◽  
Is Success ◽  
Is Success Model ◽  
It Effectiveness ◽  
Success Model ◽  
Financial Perspective ◽  
Interpretive Approach ◽  
Customer Perspective ◽  
It Application

IT Evaluation is essential, given that the value of investment in the IT industry is currently almost $2 trillion US. There is no doubt that an effective organisation will try to evaluate IT effectiveness, by linking performance measures with a financial perspective (i.e. a shareholders’ view); an internal business perspective (i.e. company planning for excellence); a customer perspective; and the innovation and learning perspective (i.e. the means to improve and create value), in order to move consistently forward. The last three perspectives are at times derived by using the same measures/instruments, via an interpretive approach based upon views of different tiers of stakeholders. Such an approach reflects a movement away from the more technical measures like benchmarking. Instead, IT effectiveness is evaluated in terms of the use of IT, or success of IT outcomes, through seeking to understand the effectiveness of the delivered IT application to the job performance of stakeholders. The merit of this interpretive approach is increasingly applicable to sectors like ecommerce, where it is very apparent that customers are concerned with the effectiveness of such IT applications. With regard to IT research, the interpretive approach was initially crystallised in the Success Model formulated by DeLone and McLean (1992). Their evaluative tools were Use and User Satisfaction. However, if research in related industries is considered, it rapidly becomes apparent that evaluation of quality is a more highly regarded approach. In seeking to adapt this approach to IT, it is important to consider the key components of an IT system, for which effectiveness would be measured in terms of quality; what quality means in an IT context; and how stakeholders internally derive an evaluation of such quality. In summary, this chapter reports on research which has produced a redefined IS Success Model, in which quality is the key to effectiveness. It also reports results of a related empirical study, which reaffirmed this IS Success Model and then investigated whether quality was better measured in terms of stakeholders’ expectations for IS performance and their perceptions of actual performance, or whether measurement of perceptions alone provided sufficient understanding of IS quality/effectiveness.

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