The Influence of Quality on E-Commerce Success

2011 ◽  
pp. 287-302
Author(s):  
Ultan Sharkey ◽  
Murray Scott ◽  
Thomas Acton
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Intention To Use ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Significant Relationships ◽  
Delone And Mclean ◽  
Success Model ◽  
Predicting Success

This research addresses difficulties in measuring e-commerce success by implementing the DeLone and McLean (D&M) model of IS success (1992, 2003) in an e-commerce environment. This research considers the influence of quality on e-commerce success by measuring the information quality and system quality attributes of an e-commerce system and the intention to use, user satisfaction and intention to transact from a sample of respondents. This research provides an empirical e-commerce application of the updated IS success model proposed by DeLone and McLean (2003). This paper found significant relationships between Information Quality and System Quality and three success dimensions: intention to use, user satisfaction and intention to transact. It found the following constructs to be most important in predicting success: ease of understanding, personalisation and reliability. In particular, that reliability is more important than usability where transactions are concerned and security though important, is not the most important factor.

The Influence of Quality on E-Commerce Success

2010 ◽  
Vol 6 (1) ◽  
pp. 68-84 ◽  
Author(s):  
Ultan Sharkey ◽  
Murray Scott ◽  
Thomas Acton
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Intention To Use ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Significant Relationships ◽  
Delone And Mclean ◽  
Success Model ◽  
Predicting Success

This research addresses difficulties in measuring e-commerce success by implementing the DeLone and McLean (D&M) model of IS success (1992, 2003) in an e-commerce environment. This research considers the influence of quality on e-commerce success by measuring the information quality and system quality attributes of an e-commerce system and the intention to use, user satisfaction and intention to transact from a sample of respondents. This research provides an empirical e-commerce application of the updated IS success model proposed by DeLone and McLean (2003). This paper found significant relationships between Information Quality and System Quality and three success dimensions: intention to use, user satisfaction and intention to transact. It found the following constructs to be most important in predicting success: ease of understanding, personalization and reliability. In particular, that reliability is more important than usability where transactions are concerned and security though important, is not the most important factor.

scholarly journals Measuring E-Commerce Success in Malaysia: Modified Delone Mclean Model with Trust and Privacy

2018 ◽  
Vol 7 (4.15) ◽  
pp. 524
Author(s):  
Najma Imtiaz Ali ◽  
Suhaila Samsuri ◽  
Muhamad Sadry Abu Seman ◽  
Imtiaz Ali Brohi ◽  
Asadullah Shah
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Delone And Mclean ◽  
Success Model ◽  
Net Benefits

With the influx of the Internet, Business to Customer E-commerce (B2c e-Commerce) has gained popularity around the globe. Although a number of researches has been done to know the factors affecting the adoption of e-commerce, however, not much research has done to know the effects of e-commerce on online shopping success.  DeLone and McLean introduced the Information System (IS) success model in year 1992, later on, refined the same model with the newer concept, to fully understand the effects of IS success. In this paper, authors have used the DeLone and McLean IS success model 2003 with addition two constructs Privacy and Trust.  Seven interrelated dimensions of e-commerce were examined namely, Service Quality, System Quality, Trust, Privacy, User satisfaction and Net benefits. The proposed model and the relationship between the various constructs were measured by gathering the data from 381 users from the business faculty of Klang valley universities in Malaysia. Seven interconnected dimensions of B2C e-commerce success were confirmed namely, Service Quality, System Quality, Information Quality, Trust, Privacy along with User Satisfaction and Net Benefits. Confirmatory Factor Analysis CFA and SEM were used to analyse the collected data and proved the hypothesis. The results revealed that system quality, service quality, trust and privacy are directly related to user satisfaction which in turn directly related to net benefits, whereas information quality has no any influence on user satisfaction in terms of e-commerce. 

scholarly journals D&M IS Success Model dan WebQual 4.0 pada Siakad Online STMIK Sinar Nusantara Surakarta

2020 ◽  
Vol 18 (1) ◽  
pp. 25
Author(s):  
Yovita Kinanti Kumarahadi ◽  
Wing Wahyu Winarno ◽  
Mei Parwanto Kurniawan
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Future Research ◽  
Intention To Use ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Combination Model ◽  
Success Model ◽  
Net Benefits

Decision making must be accompanied by a strong foundation in which knows the net benefits felt by the system user. This study aims to determine the effect of variables on the D&M IS Success Model and WebQual 4.0 in Siakad Online STMIK Sinar Nusantara Surakarta. This research used quantitative method with a questionnaire as a data collection tool. The results show that the research indicators and combination models get significant results. The indicator of research has a significant effect on the combination model. D&M Model IS Success Model and WebQual 4.0 have significance value of 90% and R2 of 84%. It means information quality, system quality, service quality, and website qualityhave significance effects to Siakad Online intention to use and SiakadOnline’s user satisfaction. Then, intention to use and user satisfaction have significance effects to SiakadOnline’s user net benefits. Thus, this combination model is able to describe the relationship between indicators well. Suggestion that can be considered for future research is the addition of other external variables, such as gender.

scholarly journals Analyzing E-Commerce Success using DeLone and McLean Model

2019 ◽  
Vol 5 (2) ◽  
pp. 156 ◽  
Author(s):  
Ruth Johana Angelina ◽  
Aji Hermawan ◽  
Arif Imam Suroso
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality Information ◽  
System Quality ◽  
Is Success ◽  
Delone And Mclean ◽  
Success Model ◽  
The Relationship

Background: The increasing usage and development of e-commerce in Indonesia, demands competition between e-commerce that exists. To be successful e-commerce should be balanced with a good information system. Some clinical research has established what factors that affected the success, including DeLone and McLean. According to their e-commerce success model, there are six variables that affect e-commerce success, system quality, information quality, service quality, use, user satisfaction, and net benefitObjective: The study aims to analyze the relationship between system quality, information quality and service quality to user satisfaction and use. In addition, the study aims to analyze the relationship between user satisfaction and use to a net benefit.Methods: This study draws on the DeLone and McLean Model of Information System (IS) success model. It is a quantitative study that was conducted in the form of a survey of 110 users of each Lazada, Bukalapak, and Shopee users.Results: By applying DeLone and McLean model, this findings confirmed four hypotheses were significant in Bukalapak, Lazada, and Shopee.Conclusion:There were significant effect between the system quality on user satisfaction, service quality on use, service quality on user satisfaction and user satisfaction on net benefits. Meanwhile, system quality had insignificant effect to use and also information quality to use in Bukalapak, Lazada, and Shopee.Keywords: DeLone and McLean model,E-Commerce Success, Information System Success Measurement, IS Success Model 

Implementation and evaluation of mobile e-books in a cloud bookcase using the information system success model

2016 ◽  
Vol 34 (2) ◽  
pp. 207-223 ◽  
Author(s):  
Po-Sheng Chiu ◽  
I-Ching Chao ◽  
Chih-Chien Kao ◽  
Ying-Hung Pu ◽  
Yueh-Min Huang
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Explanatory Power ◽  
Intention To Use ◽  
User Intention ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Success Model ◽  
Information System Success Model

Purpose – To continue to develop and improve cloud e-bookcases, the purpose of this paper is to implement a cloud e-bookcase and modifies the information systems (ISs) success model to make it capable of assessing this system. It also provides suggestions for future systems development. Design/methodology/approach – This study implements a cloud bookcase and uses the IS success model to evaluate user intention and satisfaction with the system. It also develops a success model for the cloud bookcase. Findings – The results of study indicate that user satisfaction and intention with regard to using the system are positively related to net benefits. In other words, increasing user satisfaction and intention with regard to using the system will have a positive effect on the benefits users receive from doing so. Practical implications – Users think the functions and services of the cloud bookcase can indeed help them search for and organize information about electronic books. However, they are not satisfied with the information quality. Therefore, further work is needed to identify any important factors that this study did not investigate. This study suggests that the quality of a system’s functions and guide service have to be upgraded in order to increase user satisfaction with and intention to use the system. Originality/value – This study implements a cloud bookcase and uses the IS success model for verification. An overall explanatory power of 77.9 percent is achieved with this approach. User satisfaction with and intention to use the system are independent from each other, and the results caused by various factors can be separately identified. The findings of this study have considerable practical value.

scholarly journals Management Information System in Evaluation of BCA Mobile Banking Using DeLone and McLean Model

2021 ◽  
Vol 2 (2) ◽  
pp. 70-77
Author(s):  
Astri Ayu Purwati ◽  
Zainol Mustafa ◽  
Mazzlida Mat Deli
Keyword(s):  
Information System ◽  
Structural Equation ◽  
Information Quality ◽  
Banking System ◽  
Equation Model ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Delone And Mclean ◽  
Success Model

The investment in information system brings significant impacts on the banking industry because it plays a pivotal role in providing better services and competitive edges. This study evaluated satisfaction level and benefit of the usage of the banking system which is m-Banking using the IS Success Model approach developed by DeLone and McLane in 2003. The population in this study was customers of one of the largest banks in Indonesia, namely Bank Central Asia (BCA) with a sample size of 200 customers. The data were analyzed using Structural Equation Model (SEM) with AMOS. The results showed that the IS Success Model consisting of system quality, information quality and service quality has a significant impact on customer satisfaction in using BCA m-Banking. This study also validates the research conducted by DeLone and McLean (2003) in developing the IS Success Model as a measure of the quality and key to the success of an information system.

A hybrid model for exploring the antecedents of cloud ERP continuance

2019 ◽  
Vol 15 (2) ◽  
pp. 215-235 ◽  
Author(s):  
Yung-Ming Cheng
Keyword(s):  
Hybrid Model ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
System Quality ◽  
Continuance Intention ◽  
Is Success ◽  
Content Type ◽  
Is Success Model ◽  
Delone And Mclean ◽  
Success Model

Purpose This study aims to propose a hybrid model based on expectation–confirmation model (ECM), DeLone and McLean IS success model and task-technology fit (TTF) model to examine whether quality factors and TTF as the antecedents to user beliefs can affect organizational users’ continuance intention of cloud enterprise resource planning (ERP). Design/methodology/approach Sample data for this study were collected from end-users of cloud ERP working in companies in Taiwan. A total of 370 questionnaires were distributed in the 37 sample companies, and 315 (85.1 per cent) usable questionnaires were analyzed using structural equation modeling in this study. Findings This study’s findings indicated that users’ perceptions of system quality, information quality and TTF all contributed significantly to their satisfaction, confirmation and perceived usefulness (PU) of cloud ERP, which in turn directly or indirectly led to their continuance intention of cloud ERP; that is, the results strongly supported the hybrid model integrating ECM, DeLone and McLean IS success model and TTF model with all hypothesized links being significant. Originality/value Empirically, this study’s research model capturing ECM, DeLone and McLean IS success model and TTF model has significantly shed light on the possible formulation of a richer post-adoption model. Noteworthily, considerably more attention should be paid to the fit between information-related characteristics and cloud ERP users’ work goals and needs, while TTF, based on both system-related and information-related technology characteristics, significantly contributes to users’ satisfaction, confirmation and PU, which together directly or indirectly explain their intention to continue using cloud ERP.

Understanding Social Capital on Mobile SNS- An IS Success Model Perspective

2018 ◽  
Vol 10 (4) ◽  
pp. 1-17
Author(s):  
Zuoning Xu ◽  
Tao Zhou
Keyword(s):  
Social Capital ◽  
Information Quality ◽  
Service Providers ◽  
System Quality ◽  
Is Success ◽  
Is Success Model ◽  
Structural Capital ◽  
Success Model ◽  
The Social ◽  
Mobile Sns

The social capital embedded within the social network relationships among users may facilitate their continued usage of mobile SNS. However, how to develop social capital remains a question. In this article, the authors incorporated three factors of system quality, information quality, and service quality from the information systems (IS) success model to examine their effects on social capital in mobile SNS. The results indicate that these three factors have significant effects on social capital, which includes structural capital, relational capital, and cognitive capital. The results imply that service providers need to improve users' technological perceptions in order to develop social capital and facilitate their continuance of mobile SNS.

An Extension to the Delone and Mclean Information Systems Success Model and Validation in the Internet Banking Context

2019 ◽  
pp. 61-75
Author(s):  
Veeraraghavan Jagannathan ◽  
Senthilarasu Balasubramanian ◽  
Thamaraiselvan Natarajan
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Internet Banking ◽  
Substantial Effect ◽  
Information Systems Success ◽  
Is Success ◽  
Delone And Mclean ◽  
Success Model ◽  
Key Factor

The modern internet era opened a plethora of opportunities for doing business online. Internet banking (IB) is one such innovation that made great strides from its humble beginnings in the mid-1990s. It is important for bank practitioners to know the factors contributing to the success of new technology by customers to enable them to be better placed in the competitive segment. This study proposes an extension to the Delone and Mclean IS success model to evaluate information systems(IS) success in the context of internet banking, with security as a new dimension. Data was collected from 312 respondents. The results found that security is a key factor for IB success. Furthermore, the study found that the dimension system quality has not had any substantial effect on IB user satisfaction; however, security and information quality were found to influence user satisfaction. Based on the findings, some implications for research and practice were prescribed, in addition to directions for future researchers of IS success in the IB context.

Measuring IS Success in SMEs in Samoa

2011 ◽  
pp. 164-180
Author(s):  
Filifotu Vaai Vaai ◽  
Val Hooper
Keyword(s):  
Information Technology ◽  
User Satisfaction ◽  
Information Quality ◽  
Developing Nations ◽  
Quality System ◽  
Intention To Use ◽  
Exploratory Research ◽  
System Quality ◽  
Is Success ◽  
Financial Impacts

Information technology (IT) can either increase or decrease the ‘digital divide.’ Developing nations, such as Samoa, can leverage their economies with investment in IT, but investment is often determined by past information systems (IS) success. Exploratory research was conducted into the assessment and measurement of IS success by small and medium sized enterprises in Samoa, and the effect on IT investment. It was found that information quality, system quality, use, user satisfaction and financial impacts were the main dimensions according to which success was assessed, while intention to use, and cultural impacts were not usually assessed. Culture acted more as a moderator of the assessment. Measurements focused more on system related measures. Assessment on all dimensions impacted on future investment in IT.

Sign in / Sign up

Export Citation Format

Share Document