scholarly journals Bottle house: utilising appreciative inquiry to develop a user acceptance model

2020 ◽  
Vol 10 (4) ◽  
pp. 567-583
Author(s):  
Arinola Adefila ◽  
Amal Abuzeinab ◽  
Timothy Whitehead ◽  
Muyiwa Oyinlola
Keyword(s):  
Appreciative Inquiry ◽  
Low Cost ◽  
User Acceptance ◽  
End Users ◽  
Design Solution ◽  
End User ◽  
Middle Income ◽  
Content Type ◽  
Acceptance Model

PurposeThis paper develops a novel user-acceptance model for circular solutions to housing design. The model has been systematically developed from a case study of an upcycled plastic bottle building in a low-income community in Nigeria. It is common practice to use participatory approaches to consult end users in communities, typically after design concepts have been proposed and conceptualised. However, this often leads to critical socio-cultural or usability elements being overlooked and the design being substandard. Therefore, this paper develops a robust model for designers, specialists and activists involved in construction that can be used during all phases of a project. This approach demonstrates that user needs should be considered before building designs and plans are generated, providing a greater frame of reference for practitioners, consultants and end users. Enabling the integration of holistic needs of the community and the development of circular design solution.Design/methodology/approachA case study methodology has been employed to develop this model, uses appreciative inquiry methodology. This includes multiple methods to capture end users’ perception: focus groups, interactions with the local community and self-recorded comments. This case study is part of a broader research project to develop replicable low-cost self-sufficient homes utilising local capacity using upcycled, locally available materials.FindingsThe findings identify the challenges associated with designing circular solution housing without a robust understanding of interrelated factors, which ensure sustainability and user acceptance. The conclusions demonstrate why essential socio-cultural factors, usually unrelated to technical development, should be understood and contextualised when designing sustainable solutions in low/middle-income communities. The authors argue that without this holistic approach, undesirable consequences may arise, often leading to more significant challenges. Instead of referring to multiple frameworks, this distinctive model can be used to evaluate user acceptance for low-cost housing in particular and other dimensions of circular solution design that involve end-user acceptance. The model blends circular solution dimensions with user-acceptance concerns offering a guide that considers essential features that are both user-friendly and pragmatic, such as utility, technological innovation and functionality as well as their intersectionality.Research limitations/implicationsThe research relied on a single case study, which focussed on end-user engagement of upcycling waste materials as an application of circular solutions. The model will contribute to developing socially accepted circular solutions taking into consideration local context factors.Originality/valueThe paper is proposing a model for user acceptance of circular construction materials relevant to low- and middle-income countries (LMICs).

Harnessing knowledge of building end-users: identifying knowledge brokers that matter

2019 ◽  
Vol 21 (1) ◽  
pp. 19-35
Author(s):  
Zehra Waheed ◽  
Stephen O. Ogunlana
Keyword(s):  
Social Exchange ◽  
Current Theory ◽  
End Users ◽  
User Needs ◽  
User Requirements ◽  
Core Network ◽  
End User ◽  
Content Type ◽  
Knowledge Brokers

Purpose This study aims to investigate projects as social exchange networks, focussing on identifying knowledge brokers within the project network where they are key holders and disseminators of end-user needs. The purpose is to augment current theory through a practice lens so that building end-user requirements can be better incorporated in evolving project ecosystems. Design/methodology/approach An interpretive, an inductive case study is used to map knowledge brokers during a complex construction and co-location project. During the wider study, a variety of methods including archival data, interviews and questionnaires along with social network analysis (SNA) were used. The mixed methodology used has been pivotal in the triangulation of data from various sources. However, the output of SNA presented in this paper relies mostly on interviews and questionnaires administered to the project’s core network. Network relationships were mapped with knowledge of user requirements, being the key determinant of the binary relationships between actors. Findings The research found certain roles to be central knowledge brokers of knowledge related to end-user processes, including real estate and strategic planning, building operations and management, human and environmental factors, planning and project management and facility and service delivery. The knowledge of the above roles, albeit in a contextually situated case study, augments current understanding of which roles to tap on during project execution for better representation of end-user needs. Practical implications The research site is representative of a complex network of construction project stakeholders, including several categories of end-users and their representatives. The study demonstrates the use of the project-as-practice approach, whereby project theory is seen to emerge directly from practice. This has impact on practice as emergent theory about knowledge transfer and knowledge brokerage is essentially practice-led and hence more useful and relate-able to practitioners. Originality/value Research presented here is novel in terms of its approach towards understanding end-user needs such as need for privacy, control, attachment and interaction during construction projects. This is done through the identification of relevant knowledge brokers. The study uses SNA as an analytical tool to map knowledge transfers through the project’s network. End-user requirements are usually captured in the front-end of projects as specifications and deliverables, as new challenges emerge during execution, changes are required to the project’s direction and outcomes. It is therefore imperative that end-user needs are re-identified through knowledge brokers holding key knowledge. This allows project managers to prepare appropriate responses to changing project ecosystems.

On the Loss and Restoration of End User Acceptance

1989 ◽  
Vol 33 (13) ◽  
pp. 797-801
Author(s):  
Robert C. Schwalm ◽  
Linda C. Carlson
Keyword(s):  
Job Security ◽  
User Acceptance ◽  
End Users ◽  
Automated System ◽  
End User ◽  
Frequent User ◽  
User Reviews ◽  
Computer Environment ◽  
Specific Factors

This paper identifies, through a case study, some of the specific factors contributing to the erosion of user acceptance during the redesign of an automated system and the specific steps taken to restore user acceptance. Among the factors contributing to a shift in user attitude are resistance to a new computer environment, a temporary emphasis during design on computer (vs user) issues, less frequent user reviews, and concerns about job security. Steps taken to restore user acceptance include increased contact with end users, familiarizing users with the computer environment, and clarification of system and user roles.

An End-User’s Journey of System Use

2011 ◽  
pp. 124-148
Author(s):  
Zahid Hussain ◽  
Khalid Hafeez
Keyword(s):  
End Users ◽  
Longitudinal Case Study ◽  
End User ◽  
Study Approach ◽  
New Information ◽  
User Attitudes ◽  
System Use ◽  
And Behavior ◽  
Attitudes And Behavior

Using a new information system is a journey that end-users follow, sometimes by choice and at other times by obligation. This journey changes their attitudes and behavior as they explore the system and discover its workings. In this chapter we map such a journey using Morgan’s (1986, 1997) metaphors by tracking a change in end–user attitudes and behavior. We use a longitudinal case study approach to follow this journey, report the direction and any shifts in end-users’ conceptual position. Our results show that within a space of eighteen months the organization’s overall metaphorical stance shifted from the organism to the machine metaphor. This reflects the end-user’s initial optimism for the change to enable ease of working to that of efficiency dictated by the senior management towards the end. This shift was due to organizational conditional factors, such as the ISD methodology.

scholarly journals Agro-food projects: analysis of procedures within digital revolution

2019 ◽  
Vol 13 (3) ◽  
pp. 648-664 ◽  
Author(s):  
Juan Maria Sagarna Garcia ◽  
David Pereira Jerez
Keyword(s):  
User Involvement ◽  
End Users ◽  
Project Teams ◽  
End User ◽  
Food Sector ◽  
Digital Products ◽  
Content Type ◽  
Digital Revolution ◽  
Early Adopters ◽  
End User Involvement

Purpose The purpose of this paper is to provide insights about the approaches and techniques of professionals that nowadays are designing Digital Products and Services (DPS) in the European agriculture. The emphasis is paid on the integration of end-users and participatory approaches such as agile, considering its current influence. Design/methodology/approach A survey was conducted to professionals of businesses and entities from 14 European countries. A balanced sample of replies was achieved between private–public background, size of the business or experience of experts. Afterwards, the collection of answers and the opinions of professionals were compared with the state of the art referred in the literature. It allowed checking its soundness and critically discusses the results. Findings From the raw analysis of responses, professionals show awareness about the importance of end-user involvement and they are eager to incorporate innovative farmers and early adopters to collect the best requirements for products and services. They also declare knowledge and uptake in their companies of new approaches, such as agile. Confronting results with literature, the discussion highlights some inconsistencies and possibilities for leveraging. Types of end-users considered should be enlarged. Their superficial participation must also be avoided. Originality/value There is a lack of research on procedures for projects in agro-food sector. Due to the momentum in the digital transformation of agriculture, there are many project teams working in developing DPS and are relevant to discuss about proper methodologies for improving success.

scholarly journals Navigating Mental Models of Risk and Uncertainty within the Ocean Forecast System: An Oregon Case Study

2019 ◽  
Vol 11 (2) ◽  
pp. 431-447
Author(s):  
Jessica Kuonen ◽  
Flaxen Conway ◽  
Ted Strub
Keyword(s):  
Decision Making ◽  
Mental Models ◽  
Information Seeking ◽  
Scientific Information ◽  
End Users ◽  
Research Approach ◽  
Commercial Fishing ◽  
End User ◽  
Data Provider

Abstract This case study explores how to add value to regional ocean condition forecast information by bringing awareness to the processes that govern decision-making and outcomes within the system. A modified mental models research approach is applied to examine differences and similarities in perceptions of risk and comfort with uncertainty between two interdependent communities, the ocean “data provider” and “end user,” and how these perceptions impact accessibility and usefulness of data products. In this study, data providers are academic and agency scientists from institutions that provide ocean condition forecasts to public end users (n = 17). End users are members of the Oregon commercial-fishing community (n = 16). Comparisons reveal key differences and similarities related to the nature of each profession that impact perceptions of scale in time and space and reveal the ways that cumulative and intersecting risks and uncertainties act as key drivers in decision-making. Implications for expanding the current understanding of how ocean forecasts are produced and used include 1) highlighting the value of optimizing ocean forecast delivery tools based on end-user needs and information-seeking processes already in place, 2) identifying structural and cultural barriers within the data-provider network that prevent them from doing so, and 3) demonstrating the value of learning about both producers and users of scientific information and suggesting potential ways to structure cooperation and strengthen relationships between them by working toward a common desired outcome.

scholarly journals End-user involvement in rehabilitation virtual reality implementation research

2019 ◽  
Vol 13 (2) ◽  
pp. 92-100 ◽  
Author(s):  
Rachel Proffitt ◽  
Stephanie Glegg ◽  
Danielle Levac ◽  
Belinda Lange
Keyword(s):  
Virtual Reality ◽  
Research Design ◽  
Implementation Research ◽  
User Involvement ◽  
End Users ◽  
Lessons Learned ◽  
End User ◽  
Content Type ◽  
End User Involvement ◽  
Design And Methods

Purpose Despite increasing evidence for the effectiveness of off-the-shelf and rehabilitation-specific active video games (AVGs) and virtual reality (VR) systems for rehabilitation, clinical uptake remains poor. A better match between VR/AVG system capabilities and client/therapist needs, through improved end-user involvement (UI) in VR/AVG implementation research, may increase uptake of this technology. The purpose of this paper is to review four case examples from the authors’ collective experience of including end users in VR/AVG research to identify common benefits, challenges and lessons learned. Design/methodology/approach The authors apply knowledge and lessons learned from the four cases to make recommendations for subsequent user-engaged research design and methods, including evaluation of the impact of end UI. Findings A better match between VR/AVG system capabilities and client/therapist needs leads to improved end UI in all stages of VR/AVG implementation research. There are common benefits of increasing buy-in and soliciting early on the knowledge and skills of therapists as well as input from the ultimate end users: people participating in rehabilitation. Most settings have the challenges of balancing the technology requirements with the needs and goals of the practice setting and of the end users. Research limitations/implications Increasing end UI in VR/AVG implementation research may address issues related to poor clinical uptake. In the VR/AVG context, end users can be therapists, clients or technology developers/engineers. This paper presented four case scenarios describing the implementation of different VR/AVG systems and involving a variety of populations, end users and settings. Originality/value The set of recommendations for subsequent user-engaged research design and methods span the process of development, research and implementation. The authors hope that these recommendations will foster collaborations across disciplines, encourage researchers and therapists to adopt VR/AVGs more readily, and lead to efficacious and effective treatment approaches for rehabilitation clients.

scholarly journals Succeeding in international competition by making use of home-country institutions

2016 ◽  
Vol 12 (1) ◽  
pp. 83-99 ◽  
Author(s):  
Eli Moen
Keyword(s):  
International Business ◽  
Home Country ◽  
Low Cost ◽  
Industrial Relations ◽  
Business Environment ◽  
Content Type ◽  
Successful Case ◽  
Low Cost Carrier ◽  
Present Case Study

Purpose – This paper aims to addresses the question how a low-cost carrier (LCC) embedded in a coordinated market economy is succeeding in a highly competitive industry with a strong cost focus. Design/methodology/approach – This paper reports the results of a case study of a LCC (Norwegian Air Shuttle). The case study draws on both organizational and institutional theory as to how the international business environment and the national institutional framework continuously impact on its strategies. Findings – It is found that home-country high wage levels and strong labour regulation have been overcome by developing firm-specific capabilities based on active employee involvement which aligns with the tradition of the national system of industrial relations. Research limitations/implications – The present case study provides an input for further research on how actors deal with conflicting pressures. It supports the varieties of capitalism (VOC) argument that national institutional arrangements influence firms and actors’ strategies and practices, but it also supports the call within institutional theories for a more malleable conceptualizing of the link between actors and institutions than is the case in the VOC models. Originality/value – The paper provides an account of a successful case in a highly competitive international business despite disadvantages linked with home-country institutions.

Tweeting to a job: HCL’s recruitment campaign on Twitter

2016 ◽  
Vol 24 (5) ◽  
pp. 4-6 ◽  
Author(s):  
Vivek Kumar ◽  
Arpita Srivastava
Keyword(s):  
Media Coverage ◽  
Creative Thinking ◽  
Low Cost ◽  
Recruitment Process ◽  
Case Study Methodology ◽  
Content Type ◽  
Brand Building ◽  
Study Methodology ◽  
Practical Implications

Purpose This paper aims to describe an innovative recruitment campaign at HCL Technologies, India’s fourth largest information technology company. This campaign received media coverage in 60 national and international news outlets. Design/methodology/approach Using case study methodology, this paper explains how the unique process was carried out. Risks associated with the process are also identified. Findings It reveals that creative thinking and innovate practices can generate high social media engagement at a very low cost, while also fulfilling the task of recruitment. Managing risks inherent in the process is essential for reaping the rewards of this creative recruitment process. Practical implications The process described here can be emulated by other companies too. If executed well, rich dividends can be obtained at a modest cost. Companies can increase their engagement and brad equity at a low cost using this process. Originality/value The case study described here is unique in its approach toward recruitment and brand building.

Survival strategy of OEM companies: a case study of the Chinese toy industry

2016 ◽  
Vol 36 (9) ◽  
pp. 1065-1088 ◽  
Author(s):  
Dezhi Chen ◽  
William Wei ◽  
Daiping Hu ◽  
Etayankara Muralidharan
Keyword(s):  
Business Models ◽  
Low Cost ◽  
Transition Process ◽  
Labor Costs ◽  
Original Design ◽  
Content Type ◽  
Industry Chain ◽  
The Status ◽  
Toy Industry

Purpose Although there have been many discussions on the status and development of original equipment manufacturers (OEMs), theory on how they survive is minimal. Little is known about how OEMs survive and upgrade to other business models, such as original design manufacturers (ODMs) and original brand manufacturers (OBMs), in emerging economies. The purpose of this paper is to extend the theory on the survival path of OEMs from the perspective of emerging countries by examining how OEMs survive cost pressures and upgrade to ODMs or OBMs. Design/methodology/approach Using a multi-case study method, this study analyzes the survival path employed by OEMs by examining eight firms in the Chinese toy industry. Findings This study shows that OEMs remain weak in the global toy industry chain due to labor costs. While some OEMs move to low-cost regions, others turn to OBM management, after transitioning through an ODM model, by investing in research and development and marketing. Originality/value This study explores the survival paths of OEM enterprises, showing that OEMs can first upgrade to ODMs and then to OBMs, or they can directly upgrade to OBMs. Shifting from OEM to ODM is an important step in the transition process, although the contract that OEMs have with their foreign partners does not change significantly.

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