Value co-creation in maintenance services: case study in the mechanical industry

2017 ◽  
Vol 23 (5) ◽  
pp. 984-999 ◽  
Author(s):  
Eduardo Luiz Braun ◽  
Giancarlo Medeiros Pereira ◽  
Miguel Afonso Sellitto ◽  
Miriam Borchardt
Keyword(s):  
Research Question ◽  
Longitudinal Case Study ◽  
Structured Interviews ◽  
Content Type ◽  
Main Research ◽  
Contractual Relationship ◽  
Parallel Structures ◽  
Main Activity ◽  
Relationship Of

Purpose The purpose of this paper is to analyze a contract-based relationship for value co-creation and gain-sharing between two companies for the purpose of industrial maintenance services. After five years of good results for both parties, the relationship was terminated, thus raising questions regarding on the actual gains shared by both partners from joint actions. Design/methodology/approach The research method is the longitudinal case study. The research question is: why would a contractual relationship of co-creation of value be terminated given the fact that it yielded good financial results for both parts over the course of five years? The main research techniques were structured interviews with relevant actors and documental analysis from both parts involved in the contract. Findings Even valuable contracts can be terminated if the external scenario changes significantly: it matters very little the good job done together if the result became poor due to external reasons, as buyer’s sales drop in the period. In the inner scenario, mistruth can arise if the buyer maintains parallel structures for performing similar tasks to those of the service provider, showing some kind of independence from the supplier. Research limitations/implications The main limitation is that inherent to case studies: the lack of generalization. Practical implications When companies decide to contract regular long-term maintenance services, preventions to revenue reductions of the main activity the must be present, for the continuity of the contract. Originality/value To the date of this research, no similar study was found, regarding the influence of the external results in the internal relationships in co-creation value contracts.

Stakeholders and opportunities of debt settlement as a values-based banking activity in Hungary

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Zsuzsanna Győri ◽  
Borbála Benedek
Keyword(s):  
Research Question ◽  
Good Practice ◽  
Banking System ◽  
Financial Inclusion ◽  
Stressful Situation ◽  
Content Type ◽  
Main Research ◽  
The Poor ◽  
Lessons Learnt

Purpose The purpose of this paper is to discuss the stakeholders of debt settlement programmes in general and some lessons learnt from the most significant debt settlement programmes of recent years in Hungary. The study also presents a planned debt settlement programme in Hungary. The paper explores and details behaviours and motivations of different stakeholders in debt settlement in general and also with reference to a specific case study. As for its main research question, the paper seeks to identify the preconditions of a successful debt settlement programme with specially emphasis on the poor. Design/methodology/approach Data from semi-structured in-depth expert interviews, documents and former research papers were collected for identifying previous Hungarian debt settlement programmes and potential lessons learnt. After a general discussion, based on primary and secondary sources, a case study is presented to obtain a more comprehensive understanding of opportunities and challenges of debt settlement. Findings Six preconditions of successful debt settlement targeting the poor are identified. In the case study, the existence and relevance of these preconditions are tested: the main finding is that they all are important for solving the situations, so a partial solution is not sufficient. In the scope of the case study, more precisely within the planned innovative banking solution, the motivations of the bank and the coordinator NGO are identified. On the part of the bank, motivations for solving social problems (both as far as business and moral issues are concerned) are relevant, while – as for the other party – the situation of the debtor is important to understand so that opportunities of cooperation can be identified. In addition, as other stakeholders also influence the potentials of the programme, their cooperative attitude is also needed. Research limitations/implications Limitations consist in generalisation: the study presents some cases from one single country and finally it focuses only on one specific case in one specific social and economic context in Hungary. Having recognized this risk, the author opted for basing research questions on theory, documented the process in detail, and also used triangulation through applying a multiple data collection (interview, content analysis, literature review) method. Practical implications Besides presenting an academic understanding of the phenomena, the goal of the study is to contextualize and interpret the case, to help the realization of currently frozen initiatives and to promote similar future ones. Social implications Indebtedness is a stressful situation affecting families, smaller communities and broader society as well. The planned cooperation of BAGázs and MagNet tries to help people excluded from the banking system. So that a deeper debt trap can be avoided, the goal of this programme is to purchase, partially discharge and reschedule pre-accumulated debts of carefully selected people who have regular income and are willing to undertake bearable repayment. The idea is very innovative with literally no good practice to follow. The research seeks to clarify the pitfalls and opportunities to help the realization of the project and similar future ones. Originality/value A certain form of values-based banking concerns the financial inclusion of the poor, e.g. debt settlement. Nevertheless, over-indebtedness and the settlement of existing debts as well as the relevance of such issues to the financial inclusion are not emphasized enough in the literature or in practice. Besides presenting an academic understanding of the phenomena, the goal of the study is to contextualize and interpret the case, to help the realization of currently frozen initiatives and to promote similar future ones.

The roles of captains in megaproject innovation ecosystems: the case of the Hong Kong‐Zhuhai‐Macau Bridge

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hongquan Chen ◽  
Zhizhou Jin ◽  
Quanke Su ◽  
Gaoyu Yue
Keyword(s):  
Hong Kong ◽  
Design Methodology ◽  
Research Question ◽  
Structured Interviews ◽  
Innovation Ecosystem ◽  
Content Type ◽  
Innovation Culture ◽  
Technological Adoption ◽  
Archival Documents

PurposeThe megaproject is a vital innovation ecosystem for participants engaging in technological adoption and integration to achieve project goals. The purpose of this paper is to examine how ecosystem captains build and operate a megaproject innovation ecosystem (MIE). To be more specific, we conducted an in-depth case study to identify the roles played by ecosystem captains in establishing and managing a megaproject innovation ecosystem.Design/methodology/approachBased on the Hong Kong-Zhuhai-Macau Bridge project, the data we collected range from 2010 to 2019 and include semi-structured interviews, informal conversations, and archival documents. We employed an inductive theory building approach to address our research question and analyzed our data using the coding process and Atlas.ti software.FindingsWe find that the ecosystem captains themselves are client organizations that have evolved with the ecosystem during four distinct yet inter-related phases. In addition, we find that the captains’ roles of the client organizations include two typical activities: ecosystem establishment and ecosystem collaboration. The ecosystem captains first frame problems, plan innovative activities, set rules, and select participants for the establishment of the ecosystem, and then orchestrate resources, buffer conflicts, incorporate innovative networks, and cultivate an innovation culture to create a collaborative ecosystem.Originality/valueThis study proposes a theoretical framework showing how ecosystem captains engage in MIE to manage innovative activities during different stages. It highlights the importance of captainship roles in client organizations in a megaproject.

Governmentality and performance for the smart city

2019 ◽  
Vol 33 (1) ◽  
pp. 204-232 ◽  
Author(s):  
Daniela Argento ◽  
Giuseppe Grossi ◽  
Aki Jääskeläinen ◽  
Stefania Servalli ◽  
Petri Suomala
Keyword(s):  
Performance Measurement ◽  
Smart City ◽  
Smart Cities ◽  
Research Question ◽  
Longitudinal Case Study ◽  
Content Type ◽  
Measurement Systems ◽  
Performance Measurement Systems

Purpose The purpose of this paper is to explore the role of performance measurement systems as technologies of government in the operationalisation of smart city programmes. It answers the research question: how do the development and use of performance measurement systems support smart cities in the achievement of their goals? Design/methodology/approach This paper presents a longitudinal case study that uses an interventionist approach to investigate the possibilities and limitations of the use of performance measurement systems as technologies of government in a smart city. Interpretations are theoretically informed by the Foucauldian governmentality framework (Foucault, 2009) and by public sector performance measurement literature. Findings The findings address the benefits and criticalities confronting a smart city that introduces new performance measurement systems as a technology of government. Such technologies become problematic tools when the city network is characterised by a fragmentation of inter-departmental processes, and when forms of resistance emerge due to a lack of process owners, horizontal accountability and cooperation among involved parties. Research limitations/implications This paper is based on a case study of a single smart city, and outlines the need for both comparative and multidisciplinary analyses in order to analyse the causes and effects of smart city challenges. Originality/value This paper offers a critical understanding of the role of accounting in the smart city. The ineffectiveness of performance measurement systems is related to the multiple roles of such technologies of government, which may lead to a temporary paralysis in the achievement of smart city goals and programmes.

Flood resilience in Malaysian cities: a case study of two towns in Johor state

2019 ◽  
Vol 11 (3) ◽  
pp. 329-342 ◽  
Author(s):  
Tej Kumar Karki
Keyword(s):  
Research Question ◽  
Structured Interview ◽  
Urban Flooding ◽  
Structured Interviews ◽  
Flood Vulnerability ◽  
Content Type ◽  
Land Use Regulations ◽  
Flood Disasters ◽  
Institutional Resources

Purpose This paper has carried out a case study of two flood-prone towns in Johor state, Malaysia, to understand how resilient the residents and local authorities were in dealing with the flood disasters in terms of their ability to anticipate, mobilize institutional resources, adapt and respond. Design/methodology/approach This research conducted semi-structured interviews with flood-affected residents, flood disaster managers and planners, and assessed land use regulations and institutional strengths to answer the research question. Findings The results showed that the residents’ anticipatory capacity to flood risks was weak and both the human and institutional resources were insufficient in coping with and responding to urban flooding. Research limitations/implications This research has not carried out questionnaire survey of large number of residents. It is based on semi-structured interview of ten residents in two Malaysian cities. Practical implications The insights drawn from this research would help develop flood-resilient policies for Malaysian cities. The global communities exposed to flood disasters too benefit from the Malaysia’s minute but crucial human and institutional experiences in urban flooding. Social implications Being resilient to all these small but important flood concerns has huge potential to reduce vulnerability and disaster risks and protect the lives and properties of flood affected urban residents. Originality/value The research focus in Malaysia is less on flood resilience and more on flood modeling and hydrology analysis. In this sense, this research is new because it talks more on flood vulnerability and resilience issues at the community level and gives a perspective on current Malaysian town's state of flood resilience culture and practices.

scholarly journals Entrepreneurial preparedness: an exploratory case study of Chinese private enterprises

2014 ◽  
Vol 20 (4) ◽  
pp. 351-374 ◽  
Author(s):  
Catherine L. Wang ◽  
Mohammed Rafiq ◽  
Xiaoqing Li ◽  
Yu Zheng
Keyword(s):  
Future Research ◽  
High Tech ◽  
Private Enterprises ◽  
Longitudinal Case Study ◽  
Structured Interviews ◽  
Content Type ◽  
Exploratory Case Study ◽  
Entrepreneurial Management ◽  
Practical Implications

Purpose – The purpose of this paper is to advance the conceptualisation of entrepreneurial preparedness (EP), and study how EP occurs in new venture creation and management. Design/methodology/approach – The paper primarily draws evidence from an exploratory case study of two Chinese high-tech private enterprises operating in the healthcare industry in Beijing, following a two-stage sampling process: informal, purposive sampling; and formal, theoretical sampling. Qualitative data collected from multiple semi-structured interviews within each firm were analysed using a thematic analytical framework. Findings – The paper advances the conceptualisation of EP as a cumulative, social and purposeful learning process. Accordingly, the paper highlights the roles of experiential learning, social learning and entrepreneurial goals (both performance and learning goals) as mechanisms that enable EP in entrepreneurial management. Research limitations/implications – The findings reveal idiosyncrasies of EP in a particular context. Future research may investigate different types of entrepreneurs or entrepreneurial firms. Furthermore, this study uses triangulation of retrospective interview data with concurrent interview and secondary data. Future research may pursue concurrent longitudinal case study data to unpack real-time events in entrepreneurial management. Practical implications – The findings have practical implications for entrepreneurs and “would-be” entrepreneurs to better understand their learning needs and how they can prepare themselves for entrepreneurial challenges. Originality/value – EP as an emerging concept within the entrepreneurial learning (EL) literature requires conceptual and empirical development. The paper advances the conceptualisation of EP, supported with empirical evidence. By articulating the cumulative, social and purposeful nature of EP, the paper contributes to the understanding of the human and social dynamics of EL.

scholarly journals Implemented Strategies to Handle Seasonal Inventory in a Supply Chain: A Case Study

2021 ◽  
Author(s):  
Haya Esrar
Keyword(s):  
Supply Chain ◽  
Performance Measures ◽  
Research Question ◽  
Case Study Method ◽  
Structured Interviews ◽  
Main Research ◽  
Area Of Concern

Excess inventory continues to be a growing area of concern for many retailers due to the multitude of issues that arise. This study explores three strategies being practiced by a multi- national retailer to help improve its performance measures in handling excess seasonal inventory in various ways. To answer the main research question, a case study method was utilized focusing on one retail organization at three key levels: strategic, warehouse, and retail level. For the purpose of this study, six semi-structured interviews were conducted, along with the collection of some documents in conjunction with personal observations. The results showed a multitude of benefits in using the three strategies and how their proper utilization can aid the retailer in improving its performance in regards to seasonal inventory. In addition to the main findings, three factors were identified that could impact the outcome of these strategies.

scholarly journals Competitive intelligence practice in liquor retailing: evidence from a longitudinal case analysis

2019 ◽  
Vol 47 (9) ◽  
pp. 997-1010 ◽  
Author(s):  
Constantinos Vasilios Priporas
Keyword(s):  
Business Environment ◽  
Competitive Intelligence ◽  
Sources Of Information ◽  
Longitudinal Case Study ◽  
Structured Interviews ◽  
Content Type ◽  
Secondary Sources ◽  
The Usa ◽  
Two Phases

Purpose Competitive intelligence (CI) is a vital tool for any company to survive and remain competitive in today’s hypercompetitive and uncertain business environment. The purpose of this paper is to investigate the use of CI in liquor retailing in the USA. Design/methodology/approach An exploratory single longitudinal case study was performed through observation and semi-structured interviews plus examining documents from secondary sources in two phases. Content analysis was used for the data analysis. Findings Regardless of the small size of the company, the owner has an active attitude toward monitoring competition by using various sources of information and converting it into intelligence for making sound decisions for both short-term and long-term competitiveness. Also, the central role of the owner in the CI process has been verified. Originality/value This study responds to calls for more case studies in the field and is the first one to explore CI in the liquor retailing ecosystem by using a longitudinal case study. In general, studies of CI in retailing are limited. It has clear value to CI practices for retailers in the USA and in general.

“Natural allies”

2018 ◽  
Vol 74 (4) ◽  
pp. 804-826 ◽  
Author(s):  
Alex H. Poole ◽  
Deborah A. Garwood
Keyword(s):  
Research Question ◽  
Library Science ◽  
Future Research ◽  
Snowball Sampling ◽  
Structured Interviews ◽  
Content Type ◽  
Data Intensive ◽  
The Usa ◽  
Information Professionals

PurposeIn Digging into Data 3 (DID3) (2014-2016), ten funders from four countries (the USA, Canada, the UK, and the Netherlands) granted $5.1 million to 14 project teams to pursue data-intensive, interdisciplinary, and international digital humanities (DH) research. The purpose of this paper is to employ the DID3 projects as a case study to explore the following research question: what roles do librarians and archivists take on in data-intensive, interdisciplinary, and international DH projects?Design/methodology/approachParticipation was secured from 53 persons representing eleven projects. The study was conducted in the naturalistic paradigm. It is a qualitative case study involving snowball sampling, semi-structured interviews, and grounded analysis.FindingsLibrarians or archivists were involved officially in 3 of the 11 projects (27.3 percent). Perhaps more importantly, information professionals played vital unofficial roles in these projects, namely as consultants and liaisons and also as technical support. Information and library science (ILS) expertise helped DID3 researchers with issues such as visualization, rights management, and user testing. DID3 participants also suggested ways in which librarians and archivists might further support DH projects, concentrating on three key areas: curation, outreach, and ILS education. Finally, six directions for future research are suggested.Originality/valueMuch untapped potential exists for librarians and archivists to collaborate with DH scholars; a gap exists between researcher awareness and information professionals’ capacity.

scholarly journals Care transition types across acute, sub-acute and primary care

2018 ◽  
Vol 26 (3) ◽  
pp. 189-198 ◽  
Author(s):  
Desley Harvey ◽  
Michele Foster ◽  
Rachel Quigley ◽  
Edward Strivens
Keyword(s):  
Primary Care ◽  
Older People ◽  
Service Use ◽  
Care Transitions ◽  
Care Transition ◽  
Longitudinal Case Study ◽  
Structured Interviews ◽  
Content Type ◽  
Systemic Factors

PurposeThe purpose of the paper is to examine the care transitions of older people who transfer between home, acute and sub-acute care to determine if there were common transition types and areas for improvements.Design/methodology/approachA longitudinal case study design was used to examine care transitions of 19 older people and their carers as a series of transitions and a whole-of-system experience. Case study accounts synthesising semi-structured interviews with function and service use data from medical records were compared.FindingsThree types of care transitions were derived from the analysis: manageable, unstable and disrupted. Each type had distinguishing characteristics and older people could experience elements of all types across the system. Transition types varied according to personal and systemic factors.Originality/valueThis study identifies types of care transition experiences across acute, sub-acute and primary care from the perspective of older people and their carers. Understanding transition types and their features can assist health professionals to better target strategies within and across the system and improve patient experiences as a whole.

scholarly journals Implemented Strategies to Handle Seasonal Inventory in a Supply Chain: A Case Study

2021 ◽  
Author(s):  
Haya Esrar
Keyword(s):  
Supply Chain ◽  
Performance Measures ◽  
Research Question ◽  
Case Study Method ◽  
Structured Interviews ◽  
Main Research ◽  
Area Of Concern

Excess inventory continues to be a growing area of concern for many retailers due to the multitude of issues that arise. This study explores three strategies being practiced by a multi- national retailer to help improve its performance measures in handling excess seasonal inventory in various ways. To answer the main research question, a case study method was utilized focusing on one retail organization at three key levels: strategic, warehouse, and retail level. For the purpose of this study, six semi-structured interviews were conducted, along with the collection of some documents in conjunction with personal observations. The results showed a multitude of benefits in using the three strategies and how their proper utilization can aid the retailer in improving its performance in regards to seasonal inventory. In addition to the main findings, three factors were identified that could impact the outcome of these strategies.

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