Aligning the talent development and succession planning processes: don’t allow critical leadership talent to fall by the wayside

2015 ◽  
Vol 29 (5) ◽  
pp. 3-6 ◽  
Author(s):  
Steve Newhall
Keyword(s):  
Succession Planning ◽  
Business Strategy ◽  
Holistic Approach ◽  
Holistic View ◽  
Content Type ◽  
Potential Development ◽  
Development Plans ◽  
Survey Results ◽  
Planning Processes ◽  
Critical Leadership

Purpose – Organizations need to take a holistic view of their talent management programs, and it’s no longer sufficient to simply look at the top layers of leadership (succession planning). High potentials need to be identified early and customized plans put in place to ensure that their development is aligned to the business strategy. Design/methodology/approach – Based on a global study commissioned by Korn Ferry and conducted by Hanover research during August and September 2014. The survey covered 54 countries globally and companies ranging in size from 500 to 50,000+ employees. It generated more than 1,000 responses from business leaders at the following levels: C-suite (41 per cent), VP/SVP/EVP (42 per cent), Director (11 per cent) and Other (6 per cent). Findings – Only one third of those surveyed reported they are satisfied with the outcomes of their succession programs and the majority end up recruiting externally more often than they would like to obtain the talent they need. Analysis of current versus future skills requirements is rarely done and promotions are awarded on current performance rather than future potential. Development plans are not differentiated neither are they dynamically managed. A structured and systematic approach is needed, starting earlier in employees’ careers to ensure those who have the greatest potential are ready when they need to be. Originality/value – Organizations typically recruit externally more often than they would wish. This article, through analysis of the survey results, highlights the need for a more holistic approach with early intervention and differentiated development.

Interpreting the industry 4.0 future: technology, business, society and people

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Holger Schiele ◽  
Anna Bos-Nehles ◽  
Vincent Delke ◽  
Peter Stegmaier ◽  
Robbert-Jan Torn
Keyword(s):  
Business Strategy ◽  
Industry 4.0 ◽  
Industrial Revolution ◽  
Business And Society ◽  
Holistic View ◽  
Content Type ◽  
Future Technology ◽  
Technological Advances ◽  
Tool Set ◽  
Strategy Design

Purpose Industrial revolutions have been induced by technological advances, but fundamentally changed business and society. To gain a comprehensive understanding of the fourth industrial revolution (I4.0) and derive guidelines for business strategy, it is, therefore, necessary to explore it as a multi-facet phenomenon. Most literature on I4.0, however, takes up a predominantly technical view. This paper aims to report on a project discussing a holistic view on I4.0 and its implications, covering technology, business, society and people. Design/methodology/approach Two consecutive group discussions in form of academic world cafés have been conducted. The first workshop gathered multi-disciplinary experts from academia, whose results were further validated in a subsequent workshop including industry representatives. A voting procedure was used to capture participants perspectives. Findings The paper develops a holistic I4.0 vision, focusing on five core technologies, their business potential, societal requests and people implications. Based on the model a checklist has been developed, which firms can use a tool to analyze their firm’s situation and draft their industry 4.0 business strategy. Originality/value Rather than focusing on technology alone – which by itself is unlikely to make up for a revolution – this research integrates the entire system. In this way, a tool-set for strategy design results.

Reconciling internal and external satisfaction through probabilistic graphical models

2017 ◽  
Vol 9 (3/4) ◽  
pp. 347-370 ◽  
Author(s):  
Flaminia Musella ◽  
Roberta Guglielmetti Mugion ◽  
Hendry Raharjo ◽  
Laura Di Pietro
Keyword(s):  
Customer Satisfaction ◽  
Bayesian Networks ◽  
Graphical Models ◽  
Object Oriented ◽  
Holistic Approach ◽  
Probabilistic Graphical Models ◽  
Model Parameters ◽  
Holistic View ◽  
Content Type ◽  
External Customer

Purpose This paper aims to holistically reconcile internal and external customer satisfaction using probabilistic graphical models. The models are useful not only in the identification of the most sensitive factors for the creation of both internal and external customer satisfaction but also in the generation of improvement scenarios in a probabilistic way. Design/methodology/approach Standard Bayesian networks and object-oriented Bayesian networks are used to build probabilistic graphical models for internal and external customers. For each ward, the model is used to evaluate satisfaction drivers by category, and scenarios for the improvement of overall satisfaction variables are developed. A global model that is based on an object-oriented network is modularly built to provide a holistic view of internal and external satisfaction. The linkage is created by building a global index of internal and external satisfaction based on a linear combination. The model parameters are derived from survey data from an Italian hospital. Findings The results that were achieved with the Bayesian networks are consistent with the results of previous research, and they were obtained by using a partial least squares path modelling tool. The variable ‘Experience’ is the most relevant internal factor for the improvement of overall patient satisfaction. To improve overall employee satisfaction, the variable ‘Product/service results’ is the most important. Finally, for a given target of overall internal and external satisfaction, external satisfaction is more sensitive to improvement than internal satisfaction. Originality/value The novelty of the paper lies in the efforts to link internal and external satisfaction based on a probabilistic expert system that can generate improvement scenarios. From an academic viewpoint, this study moves the service profit chain theory (Heskett et al., 1994) forward by delivering operational guidelines for jointly managing the factors that affect internal and external customer satisfaction in service organizations using a holistic approach.

Successful family business succession: Utilizing peer groups for critical leadership skills development

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jenell Lynn-Senter Wittmer ◽  
Clinton Oliver Longenecker ◽  
Angie Jones
Keyword(s):  
Leadership Development ◽  
Family Business ◽  
Succession Planning ◽  
Leadership Skills ◽  
Peer Groups ◽  
Family Businesses ◽  
Business Leaders ◽  
Content Type ◽  
Critical Leadership ◽  
Business Succession

Purpose The current study explores the necessary leadership skills required for leadership succession in family businesses as well as best development activities for each skill. The current study provides suggestions for best practices in developing and utilizing peer groups as a leadership development method. Design/methodology/approach A needs assessment was conducted by surveying 150 family-business leaders. Leaders were asked, “What are your most pressing leadership development needs for your organization as you move toward succession? A follow-up question was then asked: “For each of these skills, what method would best help develop this skill for family business leaders?” The responses were content analyzed, placed into themes, and rank ordered. Findings High agreement amongst business leaders was found as eight leadership skills were cited by high percentages of family-business leaders. Leaders overwhelmingly reported peer developmental activities as being the best method for developing these skills. Originality/value Succession planning in family-businesses is critical as many family business fail to make it past the first or second generation. However, little research explores what specific leadership skills are necessary for optimal succession. As well, many leaders in public organizations seek individual methods of development, such as executive coaching, whereas family business leaders seek group activities to learn with/through their peers.

Capability, environment and internationalization fit, and financial and marketing performance of MNEs’ foreign subsidiaries

2017 ◽  
Vol 24 (3) ◽  
pp. 405-435 ◽  
Author(s):  
Dessislava Dikova ◽  
Arjen van Witteloostuijn ◽  
Simon Parker
Keyword(s):  
Quantitative Research ◽  
Multinational Enterprise ◽  
Holistic Approach ◽  
Outcome Variable ◽  
Necessary Condition ◽  
Holistic View ◽  
Content Type ◽  
Marketing Performance ◽  
Mne Subsidiary ◽  
The Impact

Purpose Extant work in international business (IB) involves a partial contingency-theoretic perspective: a holistic view of the impact of bundles of contingencies on an outcome variable is missing. The purpose of this paper is to adopt a contingency approach to study multinational enterprise (MNE) subsidiary performance in the appropriate context of European transition economies at the beginning of the current millennium. Design/methodology/approach Methodologically, the authors introduce abduction as a line of inquiry into IB and management to develop new theoretical insights, and apply the novel empirical general interaction method to estimate bundle effects. In so doing, the authors contribute to the further development of a theoretical and empirical toolkit to revitalize holistic, or configurational, quantitative research in IB and management. Findings The authors find that capability fit is a necessary condition for high MNE subsidiary marketing performance, whilst environment fit is particularly critical for high MNE subsidiary financial performance. Research limitations/implications A key limitation is that this is a cross-section study. Practical implications This study offers insights as to subsidiary fit into Eastern Europe, indicating fitting entry and establishment modes. Originality/value This paper offers a novel holistic approach to IB, both in terms of theoretical and empirical methodology.

Fostering sustainability: reinventing SME strategy in the new normal

foresight ◽  
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Meng Kui Hu ◽  
Daisy Mui Hung Kee
Keyword(s):  
Competitive Advantage ◽  
Business Strategy ◽  
Small And Medium Enterprises ◽  
Business Environment ◽  
Sustainable Competitive Advantage ◽  
Holistic View ◽  
Resource Based View ◽  
New Normal ◽  
Content Type ◽  
Subsequent Performance

Purpose This paper aims to deliberate the significant impacts caused by the COVID-19 pandemic on small and medium enterprises (SMEs). It also discusses SMEs’ practical approaches to capitalise on the renewed opportunity in the new normal by expanding their businesses regionally and globally. This paper also discusses the tactical and strategic interventions SMEs need to take to charge forward. Design/methodology/approach The resource-based view of the firm (Barney, 1991) is used to explain how SMEs develop a sustainable competitive advantage in the new normal. The resource-based view focuses on the link between strategy and firm internal resources. Drawing from the resource-based view of the firm, internal analysis of the resources that are regarded as sources of competitive advantage controlled by the SMEs is imperative in today’s business environment. Based on the resource-based view theory, this paper focuses on reinventing SME’s strategies in the new normal to foster sustainability. Findings Post-COVID-19 pandemic, SMEs must essentially be dynamic, forward-looking and transformational in capturing the regional and global markets’ opportunities. They need to sharpen their internal competencies and realign their effective business strategy in seizing the vast opportunities in the international markets. Practical implications How SMEs respond to COVID-19 has important implications for subsequent performance in the new normal. This study focuses on the different potential SMEs’ reactions to COVID-19 and how their strategy affects SMEs performance and fosters sustainability in the new normal. Social implications The sustainability of SMEs is critical for the nation’s socio-economy. This study offers a holistic view of how SMEs respond to their challenges and help them choose the right business options. Originality/value This paper’s contents are solidly based on accumulated evidence, observation and critical arguments on the impacts caused by the COVID-19 pandemic that caused numerous challenges faced by the SMEs, with a specific focus on SMEs operating in Malaysia.

Best practice, best model, best fit

2014 ◽  
Vol 16 (2) ◽  
pp. 97-125 ◽  
Author(s):  
Annette Kämpf-Dern ◽  
Andreas Pfnür
Keyword(s):  
Business Strategy ◽  
Best Practice ◽  
Computer Assisted ◽  
Specific Situation ◽  
Holistic View ◽  
Content Type ◽  
Multiple Parameters ◽  
General Management ◽  
Diverse Context ◽  
Best Fit

Purpose – The purpose of this study is to team broadly accepted general management frameworks with the specific situation of corporate real estate and suggest a holistic configurations framework for CREM that takes into account the highly diverse context parameters. Design/methodology/approach – Based on general management frameworks and research on CREM issues, a CRE management framework – the “CREM map” – is suggested that guides a study on which parameters drive CREM and how they are integrated. A qualitative approach is used that collects data from large European corporates. The analyses are performed through computer-assisted qualitative data analysis. Findings – Multiple parameters form heterogeneous context constellations that make it necessary to individually configure a CREM system. While some “general principles” regarding CREM targets, strategy, organization, and controlling systems and their relationships can be identified as “best practices”, the key finding is that a holistic concept for CREM needs to be guided by “best fit” considerations, resulting in at least several, context-specific designs of CREM. Practical implications – The CREM-map and CREM principles provide orientation in the process of design, implementation, and running of the CRE management system and its alignment to corporates' context and business needs. Connected line diagrams illustrate how “best fit” CREMs can look like. Originality/value – First study takes a holistic view on the organization of the CREM function regarding its alignment with the business strategy and including why different designs are chosen. This can assist to improve the performance of CREM and sets the stage for further research on CREM configurations.

Succession planning process that includes visible minority librarians

2015 ◽  
Vol 36 (6/7) ◽  
pp. 434-447 ◽  
Author(s):  
Maha Kumaran
Keyword(s):  
Succession Planning ◽  
Academic Libraries ◽  
Planning Process ◽  
Extensive Study ◽  
Administrative Leadership ◽  
Visible Minority ◽  
Content Type ◽  
Visible Minorities ◽  
Planning Processes ◽  
Population Demographic

Purpose – The purpose of this paper is to stress the importance of including visible minority librarians in the process of succession planning in academic libraries. In Canada visible minorities is the accepted term used for librarians of color. This paper identifies the challenges faced by these librarians in putting their names forward for administrative/leadership positions and proposes ideas on how to include these librarians in the succession planning processes so the leadership/administrative pool can also reflect the multicultural student demographics. Design/methodology/approach – This paper is an extensive study of the literature on succession planning and visible minority or ethnic librarians in the academic libraries. Literature shows that the senior administration of academic libraries does not reflect the population demographic it serves. Findings – This paper shows that visible minority librarians are not proactively found, recruited, retained. They are certainly not being included in succession planning processes. It suggests that academic libraries follow certain processes and strategies to include these librarians in their succession planning. Research limitations/implications – The paper focusses widely on North American visible minorities, but this information is applicable to any community with visible minorities. Practical implications – Libraries can start thinking about creating strategies for including visible minority libraries in their succession planning processes. Originality/value – This paper addresses a gap in the literature. Literature review showed that there are no papers that speak to the importance of including minority librarians in the succession planning processes.

Understanding project stakeholders’ perceptions of public participation in China's infrastructure and construction projects

2014 ◽  
Vol 21 (2) ◽  
pp. 224-240 ◽  
Author(s):  
Lin-lin Xie ◽  
Yu Yang ◽  
Yi Hu ◽  
Albert P.C. Chan
Keyword(s):  
Public Participation ◽  
Construction Industry ◽  
Construction Projects ◽  
Status Quo ◽  
Holistic View ◽  
Content Type ◽  
Threat Analysis ◽  
Environmental Disputes ◽  
The Status ◽  
Survey Results

Purpose – Public participation has been implemented with growing frequency as an instrument for dealing with the increased socio-economic and environmental disputes in public infrastructure and construction (PIC) projects in China. The purpose of this paper is to examine the perceptions of major stakeholders on the major aspects related to public participation practices in China's PIC projects and intends to convey what is presently happening in this segment of the construction industry. Design/methodology/approach – Specific topics of the social effects, benefits, forms, and barriers were addressed through a recent survey of the major stakeholders involved in PIC projects. The survey results were used to perform a strength-weakness-opportunity-threat analysis for evaluating the status quo of public participation in PIC projects. Findings – The survey results indicate that the development of public participation practices in China remains relatively slow despite the urgent need to promote this mechanism for solving socio-economic and environmental disputes in PIC projects. Thus, a four-step strategic plan is suggested to be established to overcome main barriers for the implementation of public participation and promote its development in China. Originality/value – This study aims to evaluate the status quo of the public participation practices in China by conducting a national survey, which has never been conducted before. The findings of this paper provide a holistic view of the status quo of public participation in China's PIC projects and promote a better application of this mechanism in the construction industry.

Business strategy modelling based on enterprise architecture: a state of the art review

2019 ◽  
Vol 25 (4) ◽  
pp. 606-624 ◽  
Author(s):  
Fotis Kitsios ◽  
Maria Kamariotou
Keyword(s):  
Business Strategy ◽  
Enterprise Architecture ◽  
Holistic Approach ◽  
Ease Of Use ◽  
Technology Planning ◽  
Content Type ◽  
Modelling Languages ◽  
High Level ◽  
Business Complexity

Purpose Enterprise architecture (EA) is a means of a high level of abstraction of a business’ levels which helps organise planning and taking better decisions. Evidence has shown that the scope of EA is not restricted to technology planning, but the lack of business strategy and processes is the most common problem of EA frameworks. Consequently, a challenge stems from the fact that the formulation of strategy should not be modelled separately but as a holistic approach. The purpose of this paper is to evaluate the contemporary problems in existing EA modelling frameworks concerning the optimisation of business strategy concepts and to identify areas for improvement. Design/methodology/approach Studies were spotted using a three phased literature review methodology which was suggested by Webster and Watson (2002). Findings Although, previous studies have attempted to use tools and models to visualise the technological business planning, limited previous study has focussed on modelling strategic planning. Due to issues concerning the lack of guidelines for modelling business strategy, a holistic approach is needed to be made. Originality/value The paper contributes to the existing literature by assessing the current EA modelling languages and their skilfulness to modelling strategy. Moreover, it contributes to the determination of difficulties in modelling, as well as to the examination of ease of use of language in the context of strategy. Second, this paper provides an overview to practitioners who would like to develop effective EA modelling projects, as well as to architects who try to solve the problems of business complexity.

Holistic approach to human resources and organizational acceleration

2016 ◽  
Vol 29 (2) ◽  
pp. 293-309 ◽  
Author(s):  
Anna Pluta ◽  
Aleksandra Rudawska
Keyword(s):  
Human Resources ◽  
Occupational Stress ◽  
Success Factors ◽  
Time Pressure ◽  
Holistic Approach ◽  
Negative Consequences ◽  
Holistic View ◽  
Content Type ◽  
Hr Practices ◽  
The Individual

Purpose – The purpose of this paper is to propose holistic approach to human resources in the situation of organizational acceleration. Authors are postulating that the holistic approach to HR helps in maintaining sustainable individual resources of employees in the situation of continuous organizational changes and time pressure that further can prevent from the individual resources exhaustion. Design/methodology/approach – This conceptual paper builds on the problem of occupational stress that is connected with organizational acceleration. Authors define stress as the individually perceived inability to match expectations caused by the deficiency of individual resources. They conceptualize the individual resources of employees basing on the concepts of human capital and the individual energy at work and propose a framework of individual resources of employees that enables holistic view of an individual in an organization. Findings – In the situation of organizational acceleration HRM function plays important role in sustaining individual resources of employees in order to minimize threat of occupational stress and further burnout. HR practices should apply multidimensionality of individual resources and threat it holistically aiming at sustaining all four potentials – spiritual, intellectual, emotional and physical. Research limitations/implications – Authors indicate that managers need to understand how to deal with the acceleration in order to overcome the negative consequences for individuals. There is still need for identifying HR practices that are the key success factors in the situation of organizational acceleration. Originality/value – Authors take up the current problem of organizational acceleration from the individual perspective. They propose a concept of individual resources of employees and connected to it holistic approach to HR in the times of great time pressure, work overload, occupational stress and burnout threat.

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