Rising from the ashes: Satyam's story

2014 ◽  
Vol 4 (1) ◽  
pp. 1-8
Author(s):  
Tanvi Gautam
Keyword(s):  
Change Management ◽  
Subject Area ◽  
Executive Education ◽  
List Type ◽  
Corporate Communications ◽  
It Industry ◽  
Market Reactions ◽  
Content Type ◽  
Employee Trust ◽  
Starting Point

Subject area Leadership, human resource management, crisis management, change management and communication. Study level/applicability Executive education; postgraduate; undergraduate. Case overview This case study describes the collapse of Satyam, a leading IT industry service provider from India. Satyam went into a crisis mode after revelation of financial fraud by its Chairman. This resulted in a crisis not just for the company, its clients and employees – but it also had the potential to shake up the entire Indian IT industry the world over, by shattering investor and client confidence in the Indian IT sector. The case provides the students with an inside view of the unfolding of events at Satyam and the people challenges that emerge in a crisis scenario. The case outlines reactions from the industry, government, clients and employees as they tried to make sense of a very chaotic situation, and its multi-level ramifications both within India and outside. The case ends with Thallapalli Hari, the Global Head of Marketing and Communication and ex-head of HR, trying to visualise and prioritise a course of action to propose to other members of the leadership team. Expected learning outcomes The key aim of this case is to provide a backdrop to the crisis, and also help students put themselves in the role of an HR crisis manager as well as portray the decision making and communication challenges that emerge in chaotic situations. The importance of an immediate and yet strategic response is emphasised and the case is a great starting point to have a discussion on the competencies and skills required in HR to lead under unusual circumstances. This case allows participants to get an in-depth understanding of the collapse of Satyam. The case also illustrates principles of leadership, change management and communication, in particular: Leadership: The Satyam story is an HR and leadership crisis nightmare come true. What should an HR leader do when you wake up to find your company with a ruined reputation, minimal financial capital, 53,000 employees on the payroll and more than 500 clients with pending deliverables worldwide. Where do you begin? The case illustrates a situation where immediate action is required to stop the tailspin into which the company was heading. Change management: The situation demanded that change be managed from a chaotic system to a stable system. The big issue though remains as to how one can get a system into a state of stability when everything is changing at the same time. Most change management plans have some stable variables, however in the case of Satyam there were multiple changes taking place simultaneously. A combination of change in leadership, client relationships, employee trust and confidence, market reactions together make for a perfect storm. Dealing with even one of these changes is a challenge for a company. In the case of Satyam, its entire existence was at stake. Communication: The demands for communicating effectively in a crisis situation are different than communicating under stable systems. The choice of medium, the speed of response, the content all need careful monitoring. Whereas most companies have teams that separately deal with internal and external communication, Satyam provides a unique situation where managing both effectively at the same time was critical to the future of the firm. The stakes for effective communication are much higher under the circumstances. This case can be used in organizational behaviour, human resources and corporate communications modules being taught to under-graduates, post-graduates and for executive education. Supplementary materials Teaching notes are available for educators only. Please contact your library to gain login details or email [email protected] to request teaching notes.

Gold Valley Chemical Corporation Dubai

2011 ◽  
Vol 1 (1) ◽  
pp. 1-4
Author(s):  
Gwendolyn Rodrigues
Keyword(s):  
Change Management ◽  
Learning Outcomes ◽  
United Arab Emirate ◽  
New Products ◽  
Subject Area ◽  
Content Type ◽  
Chemical Corporation ◽  
Innovation And Change ◽  
Business And Management

Subject area Entrepreneurship, innovation, change management. Study level/applicability Undergraduate and Postgraduate Business and Management. Case overview This case study focuses on the development of a young entrepreneur in an indigenous industry in Dubai, United Arab Emirate. His entrepreneurial zeal resulted in the creation of a culture of innovation. His fascination for change spurred him to develop new products and he won accolades for innovation. Expected learning outcomes This case can be used to teach entrepreneurial development, innovation and change management. Supplementary materials Teaching notes are also available.

M-Pesa: an evolution in organisational strategy

2015 ◽  
Vol 5 (8) ◽  
pp. 1-11
Author(s):  
Mariam Cassim ◽  
Linda Ronnie
Keyword(s):  
Change Management ◽  
Business Model ◽  
Financial Services ◽  
Critical Role ◽  
Business Environment ◽  
Subject Area ◽  
Operating Conditions ◽  
Content Type ◽  
Successful Business

Subject area Change Management. Study level/applicability Postgraduate business courses, including MBA courses in change management and human resource management. Case overview This case study emphasises how important it is for organisations operating in today's turbulent and rapidly changing business environment to have an emergent approach to change. It focuses on the dilemmas faced by Hemmanth Singh, the newly appointed Managing Executive responsible for Mobile Commerce at Vodacom South Africa. Singh is responsible for the execution of the new strategy into financial services, the relaunch of M-Pesa into the South African market being the immediate task. The case sets the context for the relaunch of M-Pesa, and the reader is introduced to some of the limitations and challenges experienced by the company when trying to replicate a successful business model from one market to another, especially after an unsuccessful initial launch. Expected learning outcomes After reading and analysing the information contained in the case study and appendices, students should be able to evaluate the critical role that leadership needs to play when introducing and implementing a change initiative at an organisation that is stimulated by evolving external market conditions; understand the importance of adopting an emergent approach to change in current operating conditions; identify the factors that contribute to or hinder the creation and sustainability of an adaptive culture within an organisation; and appreciate the challenges of attempting to replicate a successful business model from one market into another. Supplementary materials Teaching Notes are available for educators only. Please contact your library to gain login details or email [email protected] to request teaching notes.

A reliable and valid measurement scale for assessing internal crisis communication

2019 ◽  
Vol 23 (2) ◽  
pp. 90-108
Author(s):  
Adamu Abbas Adamu ◽  
Bahtiar Mohamad
Keyword(s):  
Psychometric Properties ◽  
Crisis Communication ◽  
Subject Area ◽  
Measurement Scale ◽  
Organizational Crisis ◽  
Policy Makers ◽  
Content Type ◽  
Starting Point ◽  
Analysis Of Results ◽  
Internal Stakeholders

PurposeThere appears to be a growing concern over the lack of scales for measuring internal crisis communication (ICC) in the course of an organizational crisis. Noting this compelling evidence, an analysis of results from earlier exploratory studies demonstrated a strong need for a sound scale with adequate psychometric properties. On that account, the purpose of this paper is to develop a valid scale for ICC.Design/methodology/approachThis study examined the conceptualization and operationalization of ICC based on a comprehensive literature search. The in-depth interviews consist of 12 key informants with a sample size of 251 respondents for scale development and testing wherein all data items were evaluated and validated by 13 expert reviewers.FindingsThe results were measured during a crisis situation and provided rationale and initial psychometric properties of ICC. Exploratory and confirmatory analyses have provided evidence that ICC scale has achieved a valid and reliable factor structure.Practical implicationsTherefore, practitioners such as policy makers, government, researchers and crisis managers can adopt this scale of assessment to enhance a more accurate ICC; in this regard, provide useful implications to help minimize risks as they happen, thereupon find a better way to manage crisis situations.Originality/valueThis study contributes to the subject area and builds the existing literature by developing 11 items for ICC. The research provides a starting point for empirical investigation on important factors of influence on organizational internal stakeholders.

“Way Smarter”: Valuair in the budget airline industry

2013 ◽  
Vol 3 (4) ◽  
pp. 1-24
Author(s):  
Terence P.C. Fan
Keyword(s):  
Learning Outcomes ◽  
Airline Industry ◽  
Low Cost ◽  
Subject Area ◽  
Executive Education ◽  
Content Type ◽  
Low Cost Carrier ◽  
Fierce Competition ◽  
Risk Investment ◽  
E Mail

Subject area Strategic management and marketing. Study level/applicability Executive education; postgraduate; undergraduate. Case overview By 2004, the low-cost carrier model had just recently been introduced to Southeast Asia. Airlines under this model quickly began taking market share. Singapore's first budget carrier, Valuair, finds itself in fierce competition between two rapidly emerging competitors in the second half of 2004. Valuair needs to expand in order to remain competitive. However, for this to happen the company needs additional access to capital. The CEO, Sim Kay Wee, has begun pitching to investors that his company is a smart low-risk investment. Is Sim right, given Valuair's competitive position and the market environment in which it operates? Expected learning outcomes Students will be able to apply strategic frameworks in order to develop an understanding of Valuair's market position and use this understanding to advice investment decisions. Supplementary materials Teaching notes are available for educators only. Please contact your library to gain login details or e-mail [email protected] to request teaching notes.

Corruption by design? L'ArtiMarché's struggles in Russia

2012 ◽  
Vol 2 (1) ◽  
pp. 1-10
Author(s):  
Urs Müller
Keyword(s):  
Systematic Approach ◽  
Case Series ◽  
Subject Area ◽  
Executive Education ◽  
Russian Market ◽  
Content Type ◽  
Mba Students ◽  
Moral Framework ◽  
The Social ◽  
Corporate Social

Subject area Business ethics/corporate social responsibility. Study level/applicability From undergrad to executive education (the case series has been successfully used with MBA students and executives). Case overview The case series starts by describing how a fictitious company (called L'ArtiMarché) faced an individual corruption issue after entering the Russian market. After describing the company's creative reaction, the case shows that corruption issues can easily reoccur and might require a more systematic approach of L'ArtiMarché to fight corruption within the company and in the society at large. Expected learning outcomes Responding/reacting to (external) corruption; governance and compliance systems to prevent corruption; and contribution of companies to the development of the social/political/moral framework of their own operation. Supplementary materials Teaching notes.

CSR in village school: challenge after success

2017 ◽  
Vol 7 (3) ◽  
pp. 1-14
Author(s):  
Jagannath Mohanty ◽  
Shivnath Sinha
Keyword(s):  
Learning Outcomes ◽  
Scale Up ◽  
Subject Area ◽  
Executive Education ◽  
Content Type ◽  
Village School ◽  
Management Technology ◽  
One Year ◽  
Corporate Social ◽  
Social Empowerment

Subject area Corporate social responsibility (CSR). Study level/applicability Graduate, undergraduate and executive education. Case overview The Institute of Management Technology, Nagpur, in the year 2013 started the Centre for Corporate Governance to emerge as an academic and research center for the industries in the vicinity of Nagpur and engage industries in CSR activities. On completion of one year of the center, the team responsible for execution of the programs was disappointed with the Centre’s progress. They decided to start an empowerment program with students from a poor village school. The initiative was well received by the school and its students. Now the team is facing the challenge of sustainability and scale up of the initiative. Expected learning outcomes To understand the concept and motives of CSR; to evaluate how a nonprofit-making entity can contribute to its communities; to explain the nuances of stakeholder engagement; social empowerment and inclusiveness; and student engagement and volunteerism. Supplementary materials Teaching Notes are available for educators only. Please contact your library to gain login details or email [email protected] to request teaching notes. Subject code CSS 11: Strategy.

Axel Springer's sustainability entrepreneurialism in Russian wood supply: just a CSR fad or real change in the makings?

2011 ◽  
Vol 1 (3) ◽  
pp. 1-23
Author(s):  
Nils Peters
Keyword(s):  
Supply Chain ◽  
Supply Chains ◽  
Corporate Sustainability ◽  
Subject Area ◽  
Second Phase ◽  
List Type ◽  
Content Type ◽  
Supply Chain Strategy ◽  
Network Position ◽  
Csr Strategies

Subject area Entrepreneurship, Corporate sustainability, CSR, Supply chain. Study level/applicability Master's courses: Entrepreneurship, Strategic management. Case overview In 2002, potential risks deriving from emerging normative demands in the CSR debate prompted Axel Springer (AS) to rethink their supply chain strategy for Russian wood. Being one of the first movers in CSR in the publishing business, AS realized that current practices could spark future public discussion that might put pressure on AS, a key player in these supply chains. In early 2002, AS and one of their main suppliers, Stora Enso, started a joint initiative to redesign the supply chain processes in two of the major Russian logging regions to improve their social and ecological performance. Sometime later, other major players in the publishing sector as well as critical reviewers from several non-governmental organizations (NGOs) were invited to participate in the design of the new voluntary sustainability initiative called “Tikhvin Chalna project”, the second phase of which was accomplished by the end of 2006. Expected learning outcomes Learn that organizations (specifically high-brand owners) are responsible for practices within their entire supply chains (social as well as environmental performance). Explore proactive corporate sustainability, CSR strategies are market but also institutional driven; Strategizing involves forming and transforming the rules, norms and standard models of customers as well as institutions such as NGOs or governmental bodies. Whether the initiator of such strategy is successful in increasing or manipulating demands is dependent on its resources and capabilities as well as on its network position. The case supports students in understanding resources being used to successfully transform or create institutional arrangements. Discover that the value of a business' relationships and its network position. Supplementary materials Teaching note, Video files

Held back and pushed forward: leading change in a complex public sector environment

2015 ◽  
Vol 28 (2) ◽  
pp. 290-300 ◽  
Author(s):  
Joris van der Voet ◽  
Ben Kuipers ◽  
Sandra Groeneveld
Keyword(s):  
Organizational Change ◽  
Change Management ◽  
Public Management ◽  
Implementation Process ◽  
Public Organizations ◽  
Future Research ◽  
Complex Environment ◽  
Environmental Complexity ◽  
Content Type ◽  
Starting Point

Purpose – Public organizations often need to implement organizational change. Several authors have argued that the specific characteristics of public organizations make the implementation of organizational change in public organizations distinct or even more difficult. However, this issue has received little empirical investigation in both public management and change management research. Public organizations typically operate in an environment characterized by checks and balances, shared power, divergent interests and the political primate. The purpose of this paper is to advance knowledge about how the implementation of change and its leadership is affected by the complex environment in which public organizations operate. Design/methodology/approach – A case study approach is adopted. A merger of three government departments in a Dutch city is selected as a case. This merger took place in an environment that became increasingly complex as the implementation process advanced. The main method of data collection was interviewing the managers that were involved in the organizational change. In all, 23 interviews were conducted and fully transcribed. The interviews were then coded using Atlas.ti software. Findings – The analysis indicates that a high degree of environmental complexity forces public organizations to adopt a planned, top-down approach to change, while the effectiveness of such an approach to change is simultaneously limited by a complex environment. In addition, typical change leadership activities, such as defining the need for change, role modeling and motivating employees to implement the change, are not sufficient to implement change in a complex environment. In order to overcome environmental dependencies and maintain momentum in the change process, public managers must engage in more externally oriented leadership activities. Originality/value – The paper provides empirical evidence about the relevant and rapidly growing research topic of organizational change in public organizations. The paper concludes with hypotheses that can be tested in follow-up research, and as such provides a starting point for future research concerning change management in public organizations.

Leading change at Al Asafa in the Gulf

2017 ◽  
Vol 7 (3) ◽  
pp. 1-14
Author(s):  
Vimi Jham
Keyword(s):  
Organizational Culture ◽  
Change Management ◽  
Employee Engagement ◽  
Teaching And Learning ◽  
Subject Area ◽  
Leading Change ◽  
Content Type ◽  
Chief Operating Officer ◽  
Effective Teaching And Learning ◽  
Leadership And Change

Subject area Leadership and change management, employee engagement, strategy Study level/applicability The case is designed to be an effective teaching and learning tool at the bachelors’ and master’s level business programmes in courses on leadership and change management, employee engagement, strategy courses or an elective on strategic consulting. Case overview In October 2011, Mr Abdulla became Chief Operating Officer of Al Asafa Brothers, a large privately driven organization with diversified businesses. The company’s story since then appears to be the typical slash-and-burn turnaround, but the view from the inside is far more interesting for anyone grappling with what it takes to lead a competitive organization and sustain its performance over the long term. Mr Abdulla is a straight-shooting, tough-minded, results-oriented business leader. But he is also a charismatic and persistent coach, determined to help people learn and thereby to provide his company with the best-prepared employees. Al Asafa was undergoing turmoil with a complete lack of leadership and facing financial and operational losses. There were huge cost centres. All employees started their own ventures and got into partnership with the owner and shared incentives with him. The organization kept on expanding and continued to be in huge debts thus facing losses. The case discusses the leader’s role in changing the organizational culture. Expected learning outcomes Giving students hands-on experience in developing a plan of action for a company in distress. Understanding analysis of the financial situation and suggest measures for improvement. Appreciating the involvement of employees in bringing change. Understanding the role of a leader in changing organizational culture. Subject code CSS: 11: Strategy Supplementary materials Teaching notes are available for educators only. Please contact your library to gain login details or email [email protected] to request teaching notes.

Short run stabilization and long run competitiveness: the Latvian case

2012 ◽  
Vol 2 (8) ◽  
pp. 1-7
Author(s):  
Matas Vala ◽  
Kotryna Drąsutytė ◽  
Eglė Mažulytė ◽  
Ignas Daunys
Keyword(s):  
Undergraduate Students ◽  
Exchange Rate Regime ◽  
International Competitiveness ◽  
Subject Area ◽  
Class Discussion ◽  
Content Type ◽  
Long Run ◽  
Starting Point ◽  
Short Run ◽  
Applied Macroeconomics

Subject area Macroeconomics: fixed exchange rate regime, external and internal devaluation, international competitiveness, comparison to ongoing eurozone periphery problems. Study level/applicability The main audience for this case is undergraduate students in economics and business or graduate students in business or political science related studies. More particularly, the case suits a class on applied macroeconomics or general economic policy. Case overview The case investigates economic development in Latvia since it gained independence, the key focus is overheating in 2004-2007 and consequential extraordinary economic crisis of 2008-2009. This case gives a great starting point to discuss ongoing problems in peripheral eurozone (PIGS) in terms of internal versus external devaluation. Expected learning outcomes Students are expected to learn the differences between external and internal devaluation as well as a country's international competitiveness factors. Also, class discussion of similarities and differences between Latvia and PIGS should make students more aware of two types of devaluation. Supplementary learning materials Teaching notes are available. Please consult your librarian for access.

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