Effectiveness of human resource records management strategies at a university in Ghana

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kofi Adom-Nyankey ◽  
Raphael Papa Kweku Andoh
Keyword(s):  
Human Resource ◽  
Management Strategies ◽  
Simple Random Sampling ◽  
Birth Certificates ◽  
Records Management ◽  
Content Type ◽  
Medical Reports ◽  
The University ◽  
Descriptive Survey ◽  
Management Issues

Purpose Human resource records are very important in the successful management of organisations. Despite their importance, they are ignored in records management studies. This study aims to bring to the limelight human resource records management issues that are overlooked despite the numerous studies on records management by examining the effectiveness of human resource records management strategies at a university in Ghana. Design/methodology/approach A descriptive survey was used in this study. A combination of census and simple random sampling was used to administer questionnaires to administrators who handle master or working personal files regularly. Data of 228 respondents was processed using SPSS and analysed in frequencies, percentages, mean and standard deviation. Findings This study revealed that while most vital documents were found on staff personal files, some documents like medical reports, passport pictures and birth certificates were somewhat unavailable. It was also found that the University had no human resource records policy in its corporate strategic thrust, which is a barrier to effective human resource records management, but the records creation strategies were effective. However, regarding the maintenance, and retention and disposition of human resource records, the strategies were ineffective. Overall, the findings fell short of the ISO 15489 framework for managing records. Originality/value This study seeks to bring to the fore human resource records management issues that seem to be overlooked despite the numerous studies on records management.

scholarly journals The effectiveness of talent management strategies in the development of human resources teaching from the point of view of the leaders and members of the faculty of Taibah University

2019 ◽  
Vol 3 (15) ◽  
Author(s):  
Badrya Abdullah Al-Skran
Keyword(s):  
Professional Development ◽  
Human Resources ◽  
Human Resource Development ◽  
Human Resource ◽  
Management Strategies ◽  
Resource Development ◽  
Talent Management ◽  
Point Of View ◽  
The University ◽  
Open Question

The study aimed to identify the effectiveness of talent management strategies in human resource development at the University of Taibah, And to develop the necessary scientific solutions and recommendations, which can contribute to enhancing the effectiveness of talent management strategies in human resource development. Using the descriptive approach, study sample consisted of 67 leader, the leader of the 95 representing the entire community of the original study, and88member of the faculty members out of 365. The study relied on questionnaire tool, included thirty-eight parts, distributed over four axes, polarization, the discovery, the professional development, and the retention. In addition to an open question. The study found a range of results, which are; The general grade of the effectiveness of talent management strategies in human resources development at the University of Taibah from the perspective of leaders and members of the faculty average, is a mean 3.13.The polarization strategy is the most effective in the talent management in the development of human resources at the University of Taibah, a mean 3.35. The second was professional development with an average (3.17) and third discovery with an average of (3.09) The retention strategy came to be the least strategy in the talent management effectiveness in human resource development at the University of Taibah, a mean 2.93.In light of the results , a number of recommendations and suggestions.

Customer care practices at the University of Nairobi (UON), Jomo Kenyatta Memorial Library (JKML), Kenya

2019 ◽  
Vol 40 (3/4) ◽  
pp. 142-154 ◽  
Author(s):  
Josephine Orayo ◽  
Jane Maina ◽  
Jotham Milimo Wasike ◽  
Felicitas Ciabere Ratanya
Keyword(s):  
Sampling Technique ◽  
Simple Random Sampling ◽  
Target Population ◽  
Content Type ◽  
Face To Face ◽  
Customer Care ◽  
Care Practices ◽  
Library Staff ◽  
Ict Infrastructure ◽  
The University

Purpose The purpose of this paper is to provide an analysis of the customer care practices at the University of Nairobi, Jomo Kenyatta Memorial Library (JKML), Kenya. Design/methodology/approach A descriptive research design was used. Simple random sampling technique was used to derive at an appropriate sample from the target population. A structured questionnaire and face-to-face interview was used to collect both quantitative and qualitative data. A total of 384 questionnaires were distributed to students and library staff. Face-to-face interview was conducted among five section heads. Data were analyzed using Microsoft Excel and presented in tabulated summaries and figures. Findings JKML had not only put in place customer care practices but had also provided reliable services with notable professionalism among staff. Users were satisfied with the attention and information resources provided. Challenges encountered related to inadequate ICT infrastructure, lack of a written policy, lack of customer care skills among library staff and lack of managerial support. The study recommended inclusion of customer care in the mainstream of the strategic plan of the university. Research limitations/implications The major implication for this study is that sustainable customer care self-assessment needs to be explored in national and private libraries in Kenya. Practical implications This study provides a significant practical outlook on marketing-savvy approaches toward customer care and efforts made toward the achievement of the goals of the university. Originality/value This study provides insights on good practices on customer care which can be emulated by other academic libraries and adds value to the knowledge base.

A framework for quality assurance for archives and records management education in an open distance e-learning environment in Eswatini

2020 ◽  
Vol 38 (1) ◽  
pp. 91-102 ◽  
Author(s):  
Vusi Tsabedze ◽  
Mpho Ngoepe
Keyword(s):  
Quality Assurance ◽  
Empirical Studies ◽  
Records Management ◽  
Content Type ◽  
Scientific Databases ◽  
National Archives ◽  
Adequate Quality ◽  
E Learning ◽  
Conceptual Study ◽  
The University

PurposeThe purpose of this study is to examine quality assurance for archives and records management (ARM) education in an open distance e-learning (ODeL) environment in Eswatini with a view to conceptualise a framework for quality assurance in the development and implementation of an ARM programme in the context of ODeL.Design/methodology/approachThe study is anchored on the interpretive research paradigm, which surrounds a systematic literature review. The researcher searched for literature online, using scientific databases such as Ebsco, Scopus and Google Scholar. The search applied the publications from 2005 to 2019. The main search keywords are “archives”, “records management”, “open distance e-learning” and “quality assurance”. A total of 15 articles, which included documents, journal articles, reports, web pages and monographs, were retrieved, reviewed and analysed in this study. This conceptual study was preliminary, and the researcher hopes that further empirical studies based on the findings of this study could be pursued in future.FindingsARM as a form of study and delivered on ODeL platforms have been proposed in Eswatini. The major concern among stakeholders is how to ensure the quality of such programmes.Research limitations/implicationsThis conceptual study was preliminary, and the researcher hopes that further empirical studies based on the findings of this study could be pursued in future.Practical implicationsThe findings and recommendations will help in the development of ARM programmes to be offered effectively by way of ODeL, there is a need to develop a transparent quality assurance framework for such an application and its implementation.Originality/valueThis is the first study on quality assurance for ARM education in an ODeL environment in Eswatini. As part of the study, a quality assurance framework was designed for the implementation of ARM education on an ODeL platform. This quality assurance framework is intended to help higher education institutions in Eswatini such as the University of Eswatini as well as stakeholders such as the Eswatini National Archives and others to design ARM education and deliver it on an ODeL platform in a manner that guarantees adequate quality.

Work attitudes of Generation Y in Macau’s hotel industry: management’s perspective

2016 ◽  
Vol 8 (1) ◽  
pp. 83-96 ◽  
Author(s):  
Raymond H.M. Fok ◽  
Ruth M. W. Yeung
Keyword(s):  
Resource Management ◽  
Human Resource Management ◽  
Human Resource ◽  
Generation Y ◽  
Management Strategies ◽  
Hotel Industry ◽  
Work Attitudes ◽  
Service Performance ◽  
Content Type ◽  
Managerial Role

Purpose – This study aims to explore the factors that affect the work attitudes of Generation Y towards the hotel industry in Macau from the perspective of senior management. Design/methodology/approach – Using a purposeful sampling method, an in-depth interview with five executives in the hotel industry who are having a supervisory or managerial role from different departments and types of hotels was undertaken; the executives have a supervisory or managerial role from different departments and types of hotel. Findings – The results reveal that attitudes of Generation Y lack the key aspects that potential staff should carry, but organizational culture and human resource management strategies, as well as external environment, can influence Generation Y’s work attitudes and loyalty. The findings also indicate that building Generation Y’s positive work attitudes and moderating the negatives are vital roles of human resource management strategy to maintain service performance. Originality/value – A comprehensive Generation Y work-attitude framework is developed, and this study incorporates practitioner engagement in real-world practice, which impacts upon service performance in the hotel industry.

Promoting recycling, reducing and reusing in the School of Design: a step toward improving sustainability literacy

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Seyeon Lee ◽  
Louise R. Manfredi
Keyword(s):  
Waste Management ◽  
Design Education ◽  
Design Methodology ◽  
Management Strategies ◽  
Design Intent ◽  
Content Type ◽  
Design Iteration ◽  
Sustainability Literacy ◽  
University Level ◽  
The University

Purpose This paper aims to explore systematic strategies implemented at the School of Design, X University, to use materials more sustainably and responsibly in the design studios. Design/methodology/approach Printing and prototype fabrication are a vital facet of design education. These physical products which consume vast quantities of materials are key to evaluating ideas, and for training students to effectively communicate design intent to their professors and future clients. Despite the University’s initiatives for campus-wide sustainability efforts, waste generated from repeated design iteration is still a big problem in studio culture. Findings This effort between faculty, staff and students has initiated a sustained conversation about the excessive landfill waste generated by projects undertaken. Together, this paper aims to find ways in which the outcomes could be self-sustaining. Originality/value This research would be beneficial to anyone who plans to raise awareness and understanding of institutional waste management strategies at the university level.

scholarly journals Recruitment of records management practitioners in Jamaica’s public sector and its implications for professional practice

2017 ◽  
Vol 27 (2) ◽  
pp. 205-222
Author(s):  
Kaydene Duffus
Keyword(s):  
Public Sector ◽  
Professional Practice ◽  
National Development ◽  
Future Research ◽  
Records Management ◽  
Doctoral Study ◽  
Content Type ◽  
Recruitment Practices ◽  
University College London ◽  
The University

Purpose This paper aims to highlight the recruitment practices in the records management (RM) profession in Jamaica’s public sector and their implications for professional practice. This paper is part of a larger doctoral study completed at the University College London that investigated the connection between RM education and national development. Design/methodology/approach The research is a qualitative mixed methods study, which mainly utilises data from 34 interviews done among RM practitioners and educators, and development administrators and analysts in Kingston and Spanish Town, Jamaica. Findings The study found that there is an urgent need for a change in how RM practitioners are recruited for their roles in Jamaica’s public sector. More coherent frameworks and a more coordinated effort are required to support for the recruitment of practitioners. Research limitations/implications This research is specific to the Jamaican case; therefore, it provides little basis for generalisation. Consequently, the study seeks to make no claims that the results in the Jamaican context are generalisable to other societies. Nonetheless, the conclusions and recommendations may be instructive in other environments. Social implications The study evaluated some of the existing practices for the recruitment of RM practitioners. As a result, the findings should enhance the knowledge about the human resources needs in RM in Jamaica. Originality/value In addition to providing some directions for future research, the study also gives voice to a diverse group. It brings together an analysis of national discourses around RM recruitment practices. This is done through the multifaceted views of Jamaican RM practitioners, development administrators and RM educators represented in the interviews.

scholarly journals Complexity and Significance: A Sequential Analysis on the Conduct of Research

2020 ◽  
Vol 9 (2) ◽  
pp. 31-39
Author(s):  
Kingie G. Micabalo ◽  
Jesszon B. Cano ◽  
Ryan D. Montilla ◽  
Arsenio Robert N. Tan ◽  
June Ace P. Navarro
Keyword(s):  
Human Resource Management ◽  
Human Resource ◽  
Random Sampling ◽  
Sequential Analysis ◽  
Simple Random Sampling ◽  
Sampling Frequency ◽  
Learning Cycle ◽  
Survey Method ◽  
Descriptive Survey ◽  
Critical Portion

Research is a mission for trust with the assistance of study, acknowledgment, association, and preliminaries in the journey for information through the goal and proficient methodology to discover answers for an issue. The examination decides and breaks down the degree of appraisal seen by the understudies as far as the complexity and significance of the research. The examination respondents were the 252 understudies from Marketing and Human Resource Management courses utilizing the descriptive survey method as a research instrument on a simple random sampling. Frequency and simple percentage, and Mode were used to summarize, separate, and unravel the information. The discovery uncovered that understudies gigantically experienced complexities recorded in composing the proposition, leading the exploration, and managing the research paper. The study concludes that research is a critical portion of understudies’ learning cycle and incredibly adds to making College undertaking more compelling in imparting long lasting learning. Departmental Research courses and workshops are to be practiced to hone understudies’ degree of commitment and mindfulness concerning Research. Emphasis on the significance of research among understudies is a thing to be perceived to persuade them to seek after research, notwithstanding the struggles that they may experience.

scholarly journals Implications of Poor Management of Students’ Academic Records in Nigerian Universities

2020 ◽  
Vol 11 (3) ◽  
pp. 31-40
Author(s):  
Shehu Umar Mabera
Keyword(s):  
Single Case ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Record Management ◽  
Records Management ◽  
Academic Records ◽  
The University ◽  
Academic Record ◽  
Poor Management

This study assessed students’ perceived implications of poor management of students’ academic records in Nigerian universities. The study followed the single case study and was conducted at the Usmanu Danfodiyo University, Sokoto (UDUS). The population of the study comprised of 5905 final year students from eleven faculties of the University in 2018/2019 session. Data was collected by means of a questionnaire. Simple random sampling technique was used to select 361respondents. 320 representing 85% responded. The data collected were analysed using mean and standard deviation to find answers to the research questions. From the analyses it was established that delays in decision making, in graduating students, as well as loosing opportunities by the students were identified as part of the implications of poor management of the students’ academic records. The managements of the UDUS should consider the findings of the study and address these malaises for proper record management and the associated benefits. Keywords: Students’ Records, Academic Record, Poor Records Management, University

Investigation of talent, talent management, its policies and its impact on working environment

2017 ◽  
Vol 11 (3) ◽  
pp. 538-554 ◽  
Author(s):  
Sehrish Khan Saddozai ◽  
Peng Hui ◽  
Umair Akram ◽  
Muhammad Saad Khan ◽  
Suhail Memon
Keyword(s):  
Human Resource ◽  
Talent Management ◽  
Working Environment ◽  
University Management ◽  
Dynamic Features ◽  
Content Type ◽  
Assistant Professors ◽  
Academic Organization ◽  
The University ◽  
The Impact

Purpose The purpose of this paper is to explore broader and dynamic features of talent, talent management, its policies and its impact on academic working environment. Design/methodology/approach This research was based on qualitative research in the form of unstructured interviews containing open-ended questions. Data were collected from the university management, deans, heads of departments (HoDs), assistant professors, associate professors and lecturers. The research was conducted in the form of interviews and the participants were asked to define talent, talent management (TM) policies, its usefulness and its impact on the working environment within the university. This study was conducted into two parts. In the first part, all deans, HoDs and human resource management (HRM) (stakeholders) were interviewed, and in the second part, all professors, associate professors, assistant professors and lecturers (talents) were interviewed. Findings The present study investigated that talent and TM are very important in any academic organization. The impact of HRM on TM is very important, as it defines how an academic organization works to retain its talent and improve working conditions within the organization. In addition, this paper details the barriers that the human resource department faces with regard to TM and vice versa. Further, the authors attempted to ascertain the academic staff’s perspectives, their needs and the difficulties they face within the university. Originality/value This research paper shows the difficulties faced by the government institutions in China and Pakistan and how they cope with the current situation of TM within the available resources, polices and the impact of these on the working environment.

Impact of operations management strategies on customer satisfaction and behavioral intentions at café-restaurants

2019 ◽  
Vol 69 (9) ◽  
pp. 1903-1924
Author(s):  
N. Gökhan Torlak ◽  
Ahmet Demir ◽  
Taylan Budur
Keyword(s):  
Customer Satisfaction ◽  
Operations Management ◽  
Indirect Effects ◽  
Behavioral Intentions ◽  
Structural Equation ◽  
Management Strategies ◽  
Simple Random Sampling ◽  
Equation Modeling ◽  
Content Type ◽  
Strategic Plans

Purpose The purpose of this paper is to examine the relationships of capacity/layout (CL), design (D), location, (L), hygiene (H), human resource management (HRM), food quality (FQ) and ambiance (A) in operations management strategies (OMS) and the direct and indirect effects of OMS on customer satisfaction (CS) and customer behavioral intentions (CBIs) that might affect income and, therefore, be influential regarding café-restaurants in Sulaimania in Iraq. Design/methodology/approach Data are collected through a survey questionnaire using a simple random sampling methodology from 254 customers of 46 casual café-restaurants. Methodology includes demographic analysis, factor analysis, structural equation modeling and mediation analysis. Findings Concerning relationships between structural and infrastructural elements of OMS, only CL and H influence HRM, D and H affect A, and H influences FQ. Regarding relationships between OMS and CS and CBIs, only L, HRM, FQ and A affect CS. Concerning the relationship between CS and CBIs, CS influences CBIs. Finally, given indirect effects of OMS on CS and CBIs, HRM mediates relationships between CL-CS and H-CS; FQ and A mediate relationships between H-CS; and CS mediates relationships between L-CBIs, FQ-CBIs and HRM-CBIs. Research limitations/implications The study that treats seven variables in OMS is limited to Sulaimania in Iraq. Thus, the findings cannot be generalized. The study might guide future studies about the way OMS elements forge CS and CBIs in café-restaurants where owners/managers develop credible strategic plans. Originality/value The study provides a unique insight into the hospitality industry in Iraq where studies among elements of OMS are few and far between.

Sign in / Sign up

Export Citation Format

Share Document