Study of Nigerian employees shows effect of change leadership on attitudinal support for changes

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
David Smith
Keyword(s):  
Cognitive Appraisal ◽  
Leadership Behaviors ◽  
Critical Role ◽  
Employee Attitudes ◽  
Change Leadership ◽  
Planned Change ◽  
Ministry Of Education ◽  
Content Type ◽  
Employee Support ◽  
Change Leadership Behaviors

Purpose The purpose of the research was to examine how change leadership activities could help bring about employee support for planned organizational change. Design/methodology/approach The authors tested their theories on employees at Nigeria’s Federal Ministry of Education (FME), which was undergoing major reforms. The “Ministerial Strategic Plan” was to be implemented over four years from 2018 to 2022. Data came from employees at FME headquarters. Of the 212 respondents to a questionnaire, 58% were females, 85% were principal staff, while 15% were support staff. Findings Analysis showed that of the three hypothesized direct effects from change leadership, only the path from change leadership behaviors to cognitive appraisal (H1a) was statistically significant. The paths from change leadership to emotional response (H1b) and change leadership to intentions to support change (H1c) were not statistically significant. Meanwhile, hypothesis 2, which stated "employee cognition and emotion toward a change serially mediates the relationship between change leadership and employee behavioral intentions toward a planned change" was fully supported. Originality/value Previous studies had suggested an effect from change leadership behaviors, but there was a lack of the types of empirical evidence gathered in Nigeria. The results could also help managers to plan for changes by revealing the critical role of employees’ cognitive appraisal of the proposals. Change agents should focus on employee attitudes to changes as precursors to desired positive behavior.

scholarly journals The effect of change leadership on employee attitudinal support for planned organizational change

2021 ◽  
Vol 34 (2) ◽  
pp. 403-415
Author(s):  
Gechinti Bede Onyeneke ◽  
Tomokazu Abe
Keyword(s):  
Organizational Change ◽  
Behavioral Intentions ◽  
Cognitive Appraisal ◽  
Leadership Behaviors ◽  
Change Leadership ◽  
Planned Change ◽  
Equation Modeling ◽  
Content Type ◽  
Change Leadership Behaviors ◽  
Change Efforts

Purpose The purpose of this paper is to examine how change leadership activities help bring about employee support for planned organizational change.Design/methodology/approachUsing a non-experimental quantitative research design, and a self-administered Likert-type questionnaire survey, the study sourced data from employees in an organization undergoing significant change. Data analysis was by structural equation modeling (SEM).FindingsChange leadership behaviors bearing on; visioning, communication, participation, support and concern for change participants' interests were found to be of significant importance in ensuring employee buy-in and support for planned change efforts. Although change leadership had no direct effect on employees' behavioral intentions to support change, it was strongly related to employee cognitive appraisal of change. The relationship between change leadership and employee behavioral intentions to support planned change was serially mediated by employee cognitive appraisal and emotional response toward the planned change event.Practical implicationsIn appraising planned organizational change efforts, managers tend to focus on employee behaviors toward the change instead of conditions that drive such behaviors. This study underscores the need to focus on employee attitudes as precursors to desired behavior toward change.Originality/valuePrior research suggests that change leadership behaviors affect employee attitudinal reactions to change but yet lacked empirical validation. By applying a multidimensional approach to attitude and investigating its hierarchy of effects, this study enhanced our accuracy in explaining the influence change leadership has on employee attitudinal support for change.

Change Leader Behavior Inventory

2016 ◽  
Vol 52 (4) ◽  
pp. 373-395 ◽  
Author(s):  
Rebecca A. Stilwell ◽  
William A. Pasmore ◽  
DaHee Shon
Keyword(s):  
Leadership Behaviors ◽  
Leader Behavior ◽  
Change Leadership ◽  
Formal Training ◽  
Change Leader ◽  
Measure Change ◽  
Change Leadership Behaviors

While the pace and complexity of change is increasing, the rate of failed change attempts continues to be unacceptably high. Leaders at every level play a central role in change, yet few receive formal training on how to lead change and to date, a validated assessment to provide feedback on their performance has been lacking. The current study is intended to help close this gap. This article describes an effort to develop and validate an instrument to measure change leadership behaviors, the Change Leader Behavior Inventory.

scholarly journals The relationship between primary and middle school principals’ change leadership behaviors and teachers’ organizational commitmentİlkokul ve ortaokul müdürlerinin değişim liderliği davranışları ile öğretmenlerin örgütsel bağlılıkları arasındaki ilişki

2016 ◽  
Vol 13 (1) ◽  
pp. 621
Author(s):  
Demet Çetin Çağrıcı ◽  
Ahmet Cezmi Savaş
Keyword(s):  
Middle School ◽  
Regression Analysis ◽  
Organizational Commitment ◽  
Middle School Principals ◽  
School Principals ◽  
Leadership Behaviors ◽  
Change Leadership ◽  
Moderate Level ◽  
Teachers Perceptions ◽  
Change Leadership Behaviors

<p>The purpose of the current study is to determine whether primary and middle school teachers’ perceptions of school principals’ change leadership behaviors are correlated with their organizational commitment. The sample of the study was comprised of 252 teachers working at 56 primary and middle schools in Birecik district of Şanlıurfa province. To collect data, “Change Leadership Scale” and “Organizational Commitment Scale” were used. Research data were analyzed using means, standard deviations, correlation analysis and regression analysis. It was concluded that school principals exhibited change leadership behaviors at moderate level (partly agree), and teachers’ organizational commitment perceptions were at moderate level (partly agree) as well. Regression analysis indicated that school principals’ change leadership behaviors were significant and positive predictors of teachers’ organizational commitment. Based on the findings of the research, it can be recommended that school principals must display democratic management, involve teachers in the decisions made regarding change and provide them with required environment and conditions for their professional development in order to enhance teachers’ organizational commitment.</p><p> </p><p><strong>Özet</strong></p><p>Bu araştırmanın amacı ilkokul ve ortaokullarda görev yapan öğretmenlerin, okul müdürlerinin değişim liderliği davranışlarına ilişkin algılarının, örgütsel bağlılıklarıyla ilişkisi olup olmadığını belirlemektir. Bu araştırmanın örneklemini, Şanlıurfa İli Birecik İlçesi’ ndeki 56 ilköğretim okulunda görev yapan 252 öğretmen oluşturmuştur. Araştırmada veri toplamak amacıyla “Değişim Liderliği Ölçeği” ve “Örgütsel Bağlılık Ölçeği” kullanılmıştır. Araştırma verileri ortalama, standart sapma, korelasyon analizi, regresyon analizi ile çözümlenmiştir. Sonuç olarak; okul müdürlerinin değişim liderliği davranışlarını orta (kısmen katılıyorum düzeyinde) düzeyde sergiledikleri, öğretmenlerin örgütsel bağlılıkları ise orta (katılıyorum düzeyinde) düzeyde olduğu tespit edilmiştir. Regresyon analizleri sonucunda okul müdürlerinin değişim liderliği davranışlarının öğretmenlerin örgütsel bağlılığını anlamlı ve pozitif olarak yordadığı görülmüştür. Araştırma bulgularına dayalı olarak öğretmenlerin örgütsel bağlılıklarını arttırmak için okul yöneticilerinin demokratik bir yönetim sergilemeleri, değişim ile ilgili alınan kararlarda öğretmenlerin katılımlarının sağlanması ve mesleki gelişmelerini sağlamak ve sürdürmek için öğretmenlere gerekli ortam ve olanakların sağlanması önerilebilir.</p>

Exploring member readiness for change in manufacturing industries using phenomenology

2019 ◽  
Vol 43 (7) ◽  
pp. 847-861
Author(s):  
Jayne E. Costello ◽  
Vishal Arghode
Keyword(s):  
Manufacturing Industry ◽  
Employee Attitudes ◽  
Change Leadership ◽  
Readiness For Change ◽  
Process Change ◽  
Internal Factors ◽  
Content Type ◽  
Upper Management ◽  
Northeast Us ◽  
The Relationship

Purpose This paper aims to explore member readiness for change in manufacturing industry. Design/methodology/approach The authors interviewed 14 upper management professionals in Northeast US state companies. Inductive analysis and creative synthesis were used for identifying important patterns, themes and relationships pertaining to external and internal factors influencing employee attitudes related to change processes. Findings The findings suggest relationship between process change and member readiness for change. Leadership and communication channels play a significant role in determining how members adapt and respond to organizational process changes. Companies can achieve desirable outcomes when members trust organizational leadership and perceive management as fair and transparent. Originality/value Currently, there is little known about the relationship between process change and member readiness for change in manufacturing industry. The study advances the theoretical literature and provides practical information for manufacturing professionals.

A study of artificial intelligence on employee performance and work engagement: the moderating role of change leadership

2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dewie Tri Wijayati ◽  
Zainur Rahman ◽  
A’rasy Fahrullah ◽  
Muhammad Fajar Wahyudi Rahman ◽  
Ika Diyah Candra Arifah ◽  
...  
Keyword(s):  
Artificial Intelligence ◽  
Work Engagement ◽  
Employee Performance ◽  
Critical Role ◽  
Change Leadership ◽  
Equation Modeling ◽  
Research Approach ◽  
Content Type ◽  
Rapid Changes

PurposeThis paper aims to explore employee perceptions of companies engaged in services and banking of the role of change leadership on the application of artificial intelligence (AI) that will impact the performance and work engagement in conditions that are experiencing rapid changes.Design/methodology/approachThis study has used a quantitative research approach, and data analysis uses an approach structural equation modeling (SEM) supported by program computer software AMOS 22.0. A total of 357 respondents were involved in this study, but only 254 were qualified. In this study, the respondent is an employee of companies engaged in the services and banking sector in the East Java, Indonesia region.FindingsThe results reveal that AI has a significant positive effect on employee performance and work engagement. Change leadership positively moderates the influence of AI on employee performance and work engagement.Originality/valueThe development of this model has a novelty by including the moderating variable of the role of change leadership because, in conditions that are experiencing rapid changes, the role of leaders is essential. After all, leaders are decision-makers in the organization. The development of this concept focuses on studies of companies engaged in services and banking. Employee performance is an essential determinant in the organization because it will improve organizational performance. In addition, the application of AI in organizations will experience turmoil, so that the critical role of leaders is needed to achieve success with employee work engagement.

Leading to customer loyalty: a daily test of the service-profit chain

2015 ◽  
Vol 29 (6/7) ◽  
pp. 585-598 ◽  
Author(s):  
Susan E. Myrden ◽  
E. Kevin Kelloway
Keyword(s):  
Job Satisfaction ◽  
Employee Engagement ◽  
Leadership Behaviors ◽  
Employee Attitudes ◽  
Bottom Line ◽  
Content Type ◽  
Daily Diary Study ◽  
The Relationship ◽  
Customer Outcomes ◽  
Service Profit Chain

Purpose – The purpose of this paper is to explore a dynamic version of the service-profit chain. The paper examines the relationship between daily leadership behaviors, daily job satisfaction and daily employee engagement on customer outcomes in a service-based context. Design/methodology/approach – Using multi-level, dyadic data from employees and customers, the paper used a diary (within-person) approach to investigate the proposed relationships on a daily basis. Data from employees (n = 29) collected over five days were matched specifically to customer data (n = 592) during the same time period. Findings – The findings suggest that daily transformational leadership behaviors positively affect daily job satisfaction and employee engagement, which subsequently affect beneficial customer outcomes (i.e. perceptions of quality, satisfaction and loyalty). Research limitations/implications – The relationship between employee attitudes and performance may have been underestimated in the past due to the way the relationship has been studied and that the inclusion of additional predictors better defines this relationship. Methodologically, the use of a daily diary study suggests that it may be much more advantageous to study the theorized relationship in its transient form (i.e. daily, weekly, etc.) versus as stable and enduring attitudes as leaders’ behaviors and employees’ level of engagement will change from day to day in most service-based contexts due to its dynamic nature. Practical implications – The results equip organizations with a clearer picture in delivering high-quality service and its associated beneficial customer outcomes (i.e. perceptions of quality, satisfaction and loyalty). Such insight may be used to influence leadership training that aims to create and maintain an engaged and productive workforce, ultimately providing increased bottom-line performance for the organization. Originality/value – By including additional linkages into a model that aids in predicting important customer outcomes allows us to better understand the relationship. In addition, by studying the relationships from a transient perspective, it provides important information to service organizations that operate in extremely dynamic environments.

Accessing resources for service innovation – the critical role of network relationships

2014 ◽  
Vol 25 (1) ◽  
pp. 2-29 ◽  
Author(s):  
Helena Rusanen ◽  
Aino Halinen ◽  
Elina Jaakkola
Keyword(s):  
Critical Role ◽  
Service Innovation ◽  
Innovation Process ◽  
Research Strategy ◽  
Future Research ◽  
Theoretical Understanding ◽  
Resource Access ◽  
Content Type ◽  
External Resources ◽  
Different Types

Purpose – This paper aims to explore how companies access resources through network relationships when developing service innovations. The paper identifies the types of resource that companies seek from other actors and examines the nature of relationships and resource access strategies that can be applied to access each type of resource. Design/methodology/approach – A longitudinal, multi-case study is conducted in the field of technical business-to-business (b-to-b) services. An abductive research strategy is applied to create a new theoretical understanding of resource access. Findings – Companies seek a range of resources through different types of network relationships for service innovation. Four types of resource access strategies were identified: absorption, acquisition, sharing, and co-creation. The findings show how easily transferable resources can be accessed through weak relationships and low-intensity collaboration. Access to resources that are difficult to transfer, instead, necessitates strong relationships and high-intensity collaboration. Research limitations/implications – The findings are valid for technical b-to-b services, but should also be tested for other kinds of innovations. Future research should also study how actors integrate the resources gained through networks in the innovation process. Practical implications – Managers should note that key resources for service innovation may be accessible through a variety of actors and relationships ranging from formal arrangements to miscellaneous social contacts. To make use of tacit resources such as knowledge, firms need to engage in intensive collaboration. Originality/value – Despite attention paid to network relationships, innovation collaboration, and external resources, previous research has neither linked these issues nor studied their mutual contingencies. This paper provides a theoretical model that characterizes the service innovation resources accessible through different types of relationships and access strategies.

Healthcare supply chain management: literature review and some issues

2018 ◽  
Vol 15 (3) ◽  
pp. 265-287 ◽  
Author(s):  
Bhavana Mathur ◽  
Sumit Gupta ◽  
Makhan Lal Meena ◽  
G.S. Dangayach
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Literature Review ◽  
Organizational Performance ◽  
Critical Role ◽  
Sample Survey ◽  
Future Research ◽  
Chain Management ◽  
Content Type ◽  
Potential Benefits

PurposeThe purpose of this paper is to examine the causal linkages among supply chain practices, effectiveness of supply chain performance (SCP) and organizational performance (OP) in Indian healthcare industries.Design/methodology/approachThis paper is helpful in developing a framework for linking a healthcare supply chain practice to its OP, and thus identifies how such a linkage can be connected to the effectiveness of SCP. Such effort also enables the authors to derive a set of recommended supply chain practices for SC performance.FindingsFrom the literature review, this paper finds that, in the context of Indian healthcare industries, efficient SC performance may play a critical role for overall OP improvement, as there is a close interrelationship between supply chain management (SCM) practices and SCP that may have a more significant effect on OP improvement.Research limitations/implicationsThe principle limitation of the paper is that it is performed only in a particular industry and with a questionnaire survey which could be extended in future for other industries also. Another limitation of the paper is that it is focused only on the SCP of medical device and equipment supply chain which is a small portion of the whole healthcare supply chain, and therefore requires further research covering various other domains of healthcare supply chain. Another limitation of the study is that the sample survey has been taken from only one respondent per company at one point of time which may create biasness in the results. Thus, future research should collect data through multiple members from the organization.Practical implicationsThis study contributes to know the effect of SCM practices on healthcare SCP and provides a practical and useful tool to evaluate the extent of effectiveness of SCP and finally their impact on the healthcare OP. Finally, this study provides conceptual and descriptive literature regarding SCM practices that leads to improvement in healthcare performance.Social implicationsThis study adds to the knowledge on healthcare SCM performance by exploring the relationship between supply chain practices, healthcare SCP and healthcare OP and by developing and testing a research framework thus help in improving patient satisfaction.Originality/valueThis study attempts to show how the potential benefits of supply chain practices can no longer be ignored in healthcare supply chain.

scholarly journals Titan Cells Confer Protection from Phagocytosis in Cryptococcus neoformans Infections

2012 ◽  
Vol 11 (6) ◽  
pp. 820-826 ◽  
Author(s):  
Laura H. Okagaki ◽  
Kirsten Nielsen
Keyword(s):  
Cryptococcus Neoformans ◽  
Critical Role ◽  
Cell Formation ◽  
Pulmonary Cryptococcosis ◽  
Content Type ◽  
Cell Production ◽  
Human Fungal Pathogen ◽  
Large Size ◽  
Large Particles ◽  
The Relationship

ABSTRACTThe human fungal pathogenCryptococcus neoformansproduces an enlarged “titan” cell morphology when exposed to the host pulmonary environment. Titan cells exhibit traits that promote survival in the host. Previous studies showed that titan cells are not phagocytosed and that increased titan cell production in the lungs results in reduced phagocytosis of cryptococcal cells by host immune cells. Here, the effect of titan cell production on host-pathogen interactions during early stages of pulmonary cryptococcosis was explored. The relationship between titan cell production and phagocytosis was found to be nonlinear; moderate increases in titan cell production resulted in profound decreases in phagocytosis, with significant differences occurring within the first 24 h of the infection. Not only were titan cells themselves protected from phagocytosis, but titan cell formation also conferred protection from phagocytosis to normal-size cryptococcal cells. Large particles introduced into the lungs were not phagocytosed, suggesting the large size of titan cells protects against phagocytosis. The presence of large particles was unable to protect smaller particles from phagocytosis, revealing that titan cell size alone is not sufficient to provide the observed cross-protection of normal-size cryptococcal cells. These data suggest that titan cells play a critical role in establishment of the pulmonary infection by promoting the survival of the entire population of cryptococcal cells.

Juggling on the line

2015 ◽  
Vol 37 (4) ◽  
pp. 459-474 ◽  
Author(s):  
Samantha Evans
Keyword(s):  
Critical Role ◽  
Case Study Research ◽  
Critical Factor ◽  
Employee Relations ◽  
Front Line ◽  
Structured Interviews ◽  
Line Managers ◽  
Content Type ◽  
Nuanced Understanding ◽  
High Level

Purpose – The purpose of this paper is to examine the interplay between the role of front line managers (FLMs) and their contribution to the reported gap between intended and actual human resource management (HRM). Design/methodology/approach – The findings draw on case study research using 51 semi-structured interviews with managers across two UK retail organisations between 2012 and 2013. Findings – This paper argues that FLMs are key agents in people management and play a critical role in the gap between intended and actual employee relations (ER) and HRM. The research found that these managers held a high level of responsibility for people management, but experienced a lack of institutional support, monitoring or incentives to implement according to central policy. This provided an opportunity for them to modify or resist intended policy and the tensions inherent in their role were a critical factor in this manipulation of their people management responsibilities. Research limitations/implications – The data were collected from only one industry and two organisations so the conclusions need to be considered within these limitations. Practical implications – Efforts to address the gap between intended and actual ER/HRM within organisations will need to consider the role tensions of both front line and middle managers. Originality/value – This research provides a more nuanced understanding of the interplay between FLMs and the gap between intended and actual HRM within organisations. It addresses the issue of FLMs receiving less attention in the HRM-line management literature and the call to research their role in the translation of policy into practice.

Sign in / Sign up

Export Citation Format

Share Document