Seasonal employee leadership in the hospitality industry: a scale development

2020 ◽  
Vol 32 (6) ◽  
pp. 2195-2215
Author(s):  
Huseyin Arasli ◽  
Levent Altinay ◽  
Hasan Evrim Arici
Keyword(s):  
Factor Analysis ◽  
Design Methodology ◽  
Hospitality Industry ◽  
Service Management ◽  
Measurement Scale ◽  
Data Sets ◽  
Content Type ◽  
Hotel Employees ◽  
Use Of Data ◽  
Confirmatory Factor

Purpose The purpose of this paper is to examine the model of seasonal employee leadership (SEL) in a service management process and to create a multi-dimensional scale to gauge this construct. This is because very recent qualitative research by Arasli and Arici (2019), which is the first stage of this scale, recommended a multi-dimensional SEL model for the hospitality industry. Design/methodology/approach Making use of data gathered from 1,343 seasonal hotel employees, the authors established a new scale to examine the SEL model. Two separate data sets were collected; the first set was used to perform an exploratory factor analysis, while the second set was processed to confirm the initial factor results using a confirmatory factor analysis. Findings The results show that the measurement scale developed in this research provides considerable reliability, as well as convergent and discriminant validities. In particular, the findings confirmed a four-dimensional measurement scale of the SEL: seasonal leader’s qualities, core influence, operational influence and terminal influence. Originality/value The paper is the first attempt to develop a new scale which measures the SEL approach in the hospitality literature. Therefore, this study contributes to the current literature through developing and testing the four-dimensional SEL scale and shedding light on the importance of an industry-specific leadership in managing seasonal hotel employees effectively.

The riddle of self-centered leadership in Arab organizations: a measurement scale

2019 ◽  
Vol 42 (4) ◽  
pp. 430-459
Author(s):  
Hisham Hamid Hawass
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
International Research ◽  
Design Methodology ◽  
Leadership Behaviors ◽  
The Self ◽  
Measurement Scale ◽  
Regression Analyses ◽  
Content Type ◽  
Confirmatory Factor

Purpose The purpose of this paper is to develop a scale to empirically measure the self-centered leadership SCL pattern in Arab organizations. Design/methodology/approach This paper depends on two Egyptian samples. It has conducted exploratory factor analysis, confirmatory factor analysis and multiple regression analyses to generate the proposed SCL measurement scale. Findings The analyses have revealed that the new measurement scale is valid and reliable. They have also confirmed the multidimensional structure of the self-centered leadership construct. Originality/value The Arab leadership literature is in short of scales which take into consideration the specialties of the Arab cultures. Therefore, this study fills a lacuna in international research which examines Arab leadership behaviors from a culture-bound perspective.

Examining the influences of perceived exclusivity and perceived rarity on consumers' perception of luxury

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Xujia Wang ◽  
Billy Sung ◽  
Ian Phau
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Design Methodology ◽  
Marketing Strategies ◽  
Content Type ◽  
Product Categories ◽  
Theoretical Support ◽  
Confirmatory Factor ◽  
Luxury Market ◽  
Practical Implications

PurposeThe purpose of this study is to investigate how exclusivity and rarity (natural versus virtual) influence consumers' perceptions of luxury. Further, it examines whether exclusivity and rarity can function as distinct marketing strategies in today's luxury market environment.Design/methodology/approachOnline questionnaires were administered by adapting developed scales from prior research. Research stimuli were chosen from three luxury categories including bags, wine and cruise. Confirmatory factor analysis and multiple regressions were used to test the hypotheses.FindingsThe results confirmed that exclusivity, natural rarity and virtual rarity were perceived as relatively distinct constructs among our sample. Findings also highlighted that perceived natural rarity (PNR) has consistently emerged as a positive and significant contributor to consumers' perceptions of luxury across all three luxury categories. The influence of perceived exclusivity (PE) on perceptions of luxury has also shown to be significant for two product categories (luxury bag and luxury wine), whereas perceived virtual rarity (PVR) did not show any significant effects across all three categories.Practical implicationsThe results indicate that consumers perceive natural rarity, virtual rarity and exclusivity as relatively distinctive marketing strategies. This suggests that luxury businesses can adopt each strategy independently to achieve desired marketing outcomes.Originality/valueThis study offers theoretical support for the proposition that exclusivity and rarity may have different functions in luxury marketing implementations. It provides empirical evidence showing the distinctiveness of perceived exclusivity and perceived rarity, which have not be done in previous research.

Homesickness: a comparative study of defense and civilian employees and individual differences

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Naval Garg ◽  
B.K. Punia ◽  
Vanshikha Kakkar ◽  
Sarika Kumari
Keyword(s):  
Factor Analysis ◽  
Individual Differences ◽  
Design Methodology ◽  
Nuclear Family ◽  
Family Type ◽  
Adjustment Problems ◽  
Content Type ◽  
Five Dimensions ◽  
Confirmatory Factor ◽  
Civilian Employees

Purpose Most of the studies in the field of homesickness are confined to students; this study aims to explore the feeling of homesickness among working professionals. Also, it tends to examine individual differences in the experience of homesickness across employees of different gender, ages, experience, family type, etc. The study also aspires to compare homesickness among military and civil employees. Design/methodology/approach The study explores five dimensions of homesickness, namely, missing family, missing friend, rumination about home, feeling lonely and adjustment problems. The collected data is subjected to reliability, validity and confirmatory factor analysis. Further, t-test and analysis of variance are used to explore homesickness differences across soldiers and corporate employees. Findings The study reveals that homesickness is significantly higher for employees in the male, unmarried, nuclear family, above the age of 45 years, and below the graduation category. Also, defense people experience more homesickness than civilian employees. Originality/value This study is one of the pioneer studies that compare homesickness among defense and civilian employees. Also, variables such as type of family, the experience of employees and marital status have hardly been explored in the literature of homesickness.

scholarly journals Measuring hotel employee perceived job risk: dimensions and scale development

2020 ◽  
Vol 32 (2) ◽  
pp. 730-748 ◽  
Author(s):  
Chaowu Xie ◽  
Jiangchi Zhang ◽  
Yanying Chen ◽  
Alastair M. Morrison ◽  
Zhibin Lin
Keyword(s):  
Factor Analysis ◽  
Risk Perceptions ◽  
Safety Management ◽  
Risk Identification ◽  
Measurement Scale ◽  
Future Research ◽  
Measurement Tool ◽  
Content Type ◽  
Hotel Employees ◽  
Risk Dimensions

Purpose The main purpose of this study is to identify the dimensions of hotel employees’ job risk perceptions and develop a measurement scale for this construct. Design/methodology/approach Four studies using a mixed-method design were conducted to develop and validate the scale of hotel employees’ perceived job risk (HEPJR). Study 1 identified the dimensions and initial items of HEPJR through a literature review and in-depth interviews. In Study 2, an explanatory factor analysis was perform to refine the preliminary items. Study 3 further refined the HEPJR scale through a confirmatory factor analysis. Study 4 confirmed that HEPJR is a 19-item scale through a cross-validation analysis. Findings A reliable and valid scale was developed to measure the following five dimensions of HEPJR: perceived human, equipment, internal environment, external environment and management risks. HEPJR and its dimensions significantly predict negative safety consequences and negative job satisfaction. Research limitations/implications Employees in medium- and high-star-rated hotels in China were surveyed. Future research should test the HEPJR scale in other types of lodging formats (e.g. budget hotels, homestays and cruise ships) and different countries or regions. Practical implications Given the increasingly serious job risks faced by hotel employees, the HEPJR scale can become a benchmark for job risk identification, accident prevention and safety management. Originality/value This scale provides a clear conceptualization and an appropriate measurement tool of HEPJR from a risk-source perspective.

The genetic code: HRM internal integration scale

2016 ◽  
Vol 14 (3) ◽  
pp. 298-316
Author(s):  
Aviv Kidron ◽  
Shay S. Tzafrir ◽  
Ilan Meshoulam
Keyword(s):  
Factor Analysis ◽  
Design Methodology ◽  
Internal Consistency Reliability ◽  
Confirmatory Test ◽  
Present Evidence ◽  
Content Type ◽  
Confirmatory Factor ◽  
Internal Integration ◽  
New Research ◽  
Research Avenue

Purpose The purpose of this paper is to present a scale for measuring internal integration within human resource management (HRM) departments, which is developed and validated in this paper. Thus far, no valid, comprehensive operational instrument for measuring HRM internal integration has been introduced in the literature. Design/methodology/approach The scale items were developed on the basis of a qualitative analysis. The authors recruited 233 HRM professionals from 29 organizations to participate in the survey. In this paper, the authors present evidence of content validity, internal consistency reliability and construct validity that provides support for the use of an HRM internal integration scale. Exploratory factor analysis was conducted to determine the underlying factors that comprise HRM internal integration, while confirmatory factor analysis was used as a confirmatory test of the scale. Findings The results of this study led to the development of a standardized 34-item instrument that can be used for measuring HRM internal integration. Originality/value The use of the scale opens up a new research avenue by focusing on the nature of integration processes, particularly within HRM systems. The scale will allow studies to be compared across various contexts.

Quality attributes of Jericoacoara, Brazil

2017 ◽  
Vol 3 (2) ◽  
pp. 196-204 ◽  
Author(s):  
Sara Joana Gadotti dos Anjos ◽  
Jéssica Vieira de Souza Meira ◽  
Melise de Lima Pereira ◽  
Pablo Flôres Limberger
Keyword(s):  
Factor Analysis ◽  
Design Methodology ◽  
Quality Attributes ◽  
Management Tool ◽  
Empirical Knowledge ◽  
Content Type ◽  
Confirmatory Factor ◽  
The Subject ◽  
Empirical Contribution

Purpose Some recent research studies in tourism have focused on the quality of the destination. The purpose of this paper is to identify and test the quality attributes of the destination of Jericoacoara, Brazil, in order to contribute to theoretical and empirical knowledge of the subject. Design/methodology/approach This study is exploratory and descriptive in nature, with a quantitative approach, and uses questionnaires administered to 391 tourists in Jericoacoara. Data were analyzed through exploratory factor analysis and confirmatory factor analysis. Findings Results showed that the most important factor in assessing the quality of the destination is service, followed by the factors accommodation, management, destination, and, lastly, attractions. Originality/value This study is a theoretical and empirical contribution to the debate on destiny quality and a management tool for strategic planning.

Employee optimism in India: validation of the POSO-E

2019 ◽  
Vol 26 (3) ◽  
pp. 1020-1032
Author(s):  
Teena Bharti ◽  
Santosh Rangnekar
Keyword(s):  
Factor Analysis ◽  
Convergent Validity ◽  
Design Methodology ◽  
Discriminant Validity ◽  
Short Version ◽  
Content Type ◽  
Indian Context ◽  
Confirmatory Factor ◽  
Public Sector Organizations ◽  
Private And Public

Purpose The purpose of this paper was to validate the short version of personal optimism and self-efficacy optimism scale developed by Gavrilov-Jerkovic et al. (2014) on a sample of 398 employees working in private and public sector organizations in India. Design/methodology/approach The study needs to test the psychometric properties of the Indian version of scale by using exploratory factor analysis, convergent validity, discriminant validity and confirmatory factor analysis. Findings The results supported for the two-dimensional factor-structure of optimism in consonance with Gavrilov-Jerkovic et al. (2014). Research limitations/implications The findings will benefit both the management and the employees. Also, the study expands the existing literature on the variable in the Indian context. Originality/value The work validates and provides a unique instrument to measure the employee optimism that can help the management and the employees to focus on themselves to increase the positivity to provide an innovative and creative environment. Also, the work supplements the existing literature on positive attitude or outcome expectancies and helps in establishing the bi-dimensional nature of the construct of optimism.

Development and validation of counterproductive work behaviour instrument

2019 ◽  
Vol 28 (3) ◽  
pp. 745-763
Author(s):  
Khahan Na-Nan ◽  
Peerapong Pukkeeree ◽  
Ekkasit Sanamthong ◽  
Natthaya Wongsuwan ◽  
Auemporn Dhienhirun
Keyword(s):  
Factor Analysis ◽  
Convergent Validity ◽  
Three Dimensions ◽  
Measurement Scale ◽  
Future Research ◽  
Content Type ◽  
Study Results ◽  
Confirmatory Factor ◽  
Counterproductive Work Behaviour ◽  
Development And Validation

Purpose Counterproductive work behaviour (CWB) is a type of behaviour of an individual that works against an organisation or employer, and he/she is usually discretionary (i.e. individuals make conscious choices as to whether they want to commit aberrant work behaviour). To deal with CWB in different contexts, organisations need to both understand and continually measure their employees in terms of behaviour and work. This study aims to develop an instrument to measure CWB for small and medium-sized enterprises in Thailand. Design/methodology/approach The study was conducted in three stages to develop a measurement scale for CWB. First, 27 questions were developed as a questionnaire based on concepts and theories of CWB and then verified using exploratory factor analysis with three CWB dimensions, namely “poor behaviour”, “misuse of organisational resources” and “inappropriate communication”. The questionnaire surveyed a total of 386 individuals working in SMEs. Finally, confirmatory factor analysis (CFA) and convergent validity were examined following the three CWB dimensions. Findings Three dimensions were developed to measure CWB, including aspects of poor behaviour, misuse of organisational resources and inappropriate communication. Practical implications The CWB questionnaire has practical use for assessing employee behaviour and can assist organisations and practitioners to better understand the CWB of employees. This know-how will help practitioners to assess employee behaviour and can be used to manage or develop this into good behaviour as valued members of the organisation. Originality/value The validity of the CWB questionnaire questions will facilitate the future research on the boundaries with CWB assessments spanning different SMEs contexts. Empirical study results validated that CWB measurement offered new perspectives to explore vital employee behavioural deviation that are necessary for the inspection employee behavioural deviation. This instrumental support will also help researchers to effectively understand CWB and explore its potential in future studies.

A multi-dimensional construct of perceived information pollution in the era of rife infollution

2019 ◽  
Vol 49 (2) ◽  
pp. 162-180 ◽  
Author(s):  
Qaisar Iqbal ◽  
Shaohua Yang ◽  
Rashid Nawaz ◽  
Khalid Iqbal
Keyword(s):  
Factor Analysis ◽  
Mixed Method ◽  
Information Quality ◽  
Banking Sector ◽  
Measurement Scale ◽  
Content Type ◽  
Four Dimensions ◽  
Confirmatory Factor ◽  
Measurement Tools ◽  
Mixed Method Design

Purpose This paper aims to evaluate employee’s perception regarding information pollution and determined the factors that lead to perceived infollution. In the case of this study, a four-dimensional scale of perceived infollution is presented. In addition, this study quantified information pollution in contrast to using the measurement tools of information quality. Design/methodology/approach A sequential exploratory mixed-method design was used to validate the measurement scale. The population of the present study comprised of the employees who work in the operations and credit department of banking sector. In this study, a four-dimensional second-order scale of perceived information pollution with a total of 19 items or sub-dimensions managed to be developed using exploratory factor analysis and confirmatory factor analysis. Findings The measurement scale confirmed that perceived information pollution in the context of workplace environment consisted of four dimensions, namely, intrinsic PIP, accessible PIP, contextual PIP and representational PIP where PIP stands for Perceived Information Pollution. Research limitations/implications Management may use the four dimensions as a benchmark in revealing polluted information as well as enhancing information quality through information processing. Originality/value This is the first attempt of exploring the dimensions and validating the measurement scale of perceived infollution.

Identifying And Measuring Customer Delight In The Hospitality Industry

2020 ◽  
Author(s):  
Dalilis Escobar Rivera ◽  
Marti Casadesús Fa ◽  
Alexandra Simon Villar
Keyword(s):  
Factor Analysis ◽  
Confirmatory Factor Analysis ◽  
Hospitality Industry ◽  
Measurement Scale ◽  
Research Model ◽  
Emotional Factors ◽  
Proposed Model ◽  
Confirmatory Factor ◽  
Customer Delight

The aim of this study is to identify customer delight by developing a research model and measurement scale in the hospitality industry that includes cognitive and emotional factors. The main analysis to support the research uses a confirmatory factor analysis, while collected data represent 186 tourism experiences in hotels and restaurants. The model describes a way to appraise memorable experiences by customers and the positive significance of emotions based on their needs. The authors argue that managing designed experiences and considering a customer’s service ideal from the factors in the proposed model could be the basis for achieving customer delight in the hospitality industry.

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