Implementation of lean in IT SME company: an Italian case

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Marco Torri ◽  
Kaustav Kundu ◽  
Stefano Frecassetti ◽  
Matteo Rossini
Keyword(s):  
Manufacturing Industry ◽  
Service Sector ◽  
Manufacturing Sector ◽  
Single Case ◽  
Value Added ◽  
Lean Implementation ◽  
Content Type ◽  
Italian Case ◽  
Lean Practices

Purpose In spite of huge advancement of Lean in the manufacturing sector, its advantage in the service sector is not fully investigated. The purpose of this paper is to cover this gap in particular for the information technology (IT) sector through the implementation of the Lean philosophy in a small- and medium-sized enterprise (SME), operating in the IT sector. Design/methodology/approach A case study is conducted and following the A3 model, Lean is deployed in the case company. Data were collected through on-site interviews, waste sources were identified and then countermeasures for their reduction were proposed and adopted. Findings This study reveals that the implementation of the Lean practices in an SME operating in the IT sector offers good operative and financial results, thanks to the higher productivity obtained through the reduction of non-value-added activities. Research limitations/implications This paper reports a single case study, not enough to generalize the results. Moreover, more Lean tools and practices should be tested in IT companies to assess their effectiveness. Practical implications This paper increments the knowledge base for the application of Lean and A3 model outside the manufacturing industry. This paper should assist practitioners and consultants who have the desire to understand a better way of Lean implementation in fast-growing IT industry and in SME. Originality/value Research on Lean implementation in an SME company and in IT sector is scarce. This study aims to assess the efficiency of the adoption of Lean practices following the A3 model. The results could be highly valuable for similar companies (dimension or sector), especially those that are facing transition situations in terms of size and at the same time want to improve their operations performance, efficiency and avoid waste.

Unmasking conflict in vertical coopetition

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Anni Rajala ◽  
Annika Tidström
Keyword(s):  
Design Methodology ◽  
Manufacturing Sector ◽  
Single Case ◽  
Content Type ◽  
Multiple Levels ◽  
A Company ◽  
Practical Implications ◽  
Different Levels ◽  
And Task

Purpose The purpose of this study is to increase understanding about vertical coopetition from the perspective of interrelated conflict episodes on multiple levels. Design/methodology/approach The empirical part is based on a qualitative single case study of a coopetitive buyer-supplier relationship in the manufacturing sector. Findings Conflicts in vertical coopetition evolve from being merely functional and task-related to becoming dysfunctional and relationship-related, as the level of competition increases. The nature of conflict episodes influences the development of vertical coopetition, and therefore, the interrelatedness of conflict episodes is important to acknowledge. Practical implications Although a conflict is considered functional within a company, it may still be dysfunctional as far as the coopetitive relationship with the buyer or seller is concerned. Competition may trigger conflicts related to protecting own technology and knowledge, which may lead to termination of the cooperation, therefore coopetition should be managed in a way that balance sharing and protecting important knowledge to get advantages of coopetition. Originality/value The findings enhance prior research on vertical coopetition by offering new perspectives on causes of conflicts, their management, outcomes and types. The value of taking a multilevel approach lies in the ability to show how conflicts occur and influence other conflicts through the interrelatedness of conflict elements on different levels.

Venture creation and award-winning technology through co-produced incubation

2016 ◽  
Vol 23 (1) ◽  
pp. 240-258 ◽  
Author(s):  
Are Branstad ◽  
Alf Steinar Saetre
Keyword(s):  
Small Firms ◽  
Single Case ◽  
Value Added ◽  
Future Research ◽  
Venture Creation ◽  
Longitudinal Case Study ◽  
Content Type ◽  
Award Winning ◽  
Service Production

Purpose – Corporate incubation is a type of business incubation designed to assist small firms to develop using know-how available in large companies. The purpose of this paper is to explicate how incubation services can be co-produced and describe the contributions and conditions influencing learning and firm development. Design/methodology/approach – The study used a longitudinal single-case method to analyze a small firm’s development process during four years of incubation. The authors recorded and analyzed interviews with the incubator manager and the entrepreneur, and with incubator staff and external stakeholders. Findings – The incubator provided knowledge- and network-based services. These services emphasized the need for the entrepreneurs to be both proactive and receptive to counseling. Although the incubator and the entrepreneurs made progress in developing the company, a dispute over ownership shares threatened to break down the incubation process. Research limitations/implications – Taking evidence from a longitudinal case study, this paper exemplifies and emphasizes that incubation can be a process of interdependent service production in which entrepreneurs are active contributors. Future research should explore how managers and entrepreneurs handle the ambiguities of valuation of incubator contributions. Practical implications – For managers it is important to take seriously the key task of communicating the value of the incubator’s contribution to the companies they recruit. For entrepreneurs it is important to find ways to estimate potential for value added from the incubator. Originality/value – This paper provides a processual understanding of the dynamics of incubator co-production, not found in extant literature.

Assessment of CMMI level of manufacturing industry using fuzzy logic approach: a case study

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Tharun Thomas ◽  
Saleeshya P.G. ◽  
Suresh M.
Keyword(s):  
Fuzzy Logic ◽  
Manufacturing Industry ◽  
Manufacturing Sector ◽  
Triangular Fuzzy Number ◽  
Content Type ◽  
Study Approach ◽  
Capability Maturity ◽  
Fuzzy Logic Approach ◽  
Manufacturing Organization

Purpose The purpose of this study is to develop a CMMI model for the manufacturing industry and to find an appropriate method to assess the CMMI level. The CMMI level indicates how well the processes are planned, performed, measured and controlled, thus revealing the performance level of an organization. Design/methodology/approach Among the various process areas of CMMI, “organizational process focus” (OPF) is selected for the study. The CMMI model for the process area OPF is designed based on the CMMI enablers, criteria and attributes. Based on this multilevel model, a case study approach is adopted and fuzzy logic is used to measure the CMMI level of an organization. The fuzzy performance importance index (FPII) and the ranking score are used to further analyze the attributes. Findings The proposed model has been successfully used to measure the CMMI level of the manufacturing industry in south India. The triangular fuzzy number of the fuzzy CMMI measure index (FCMI) is obtained as (2.077, 3.534, 5.000). The transformation of FCMI back into linguistic terms discloses the current CMMI level of the industry as “Capability Maturity Level 2” (CML 2). Originality/value The authors tested the suitability of an inter-disciplinary approach known as CMMI for the process appraisal in the manufacturing sector. The investigation sets forth a unique framework to quantify the performance of practices followed in a manufacturing organization and thereby help the industry to realize the present strength and weakness in terms of process assets.

A neuro-fuzzy hybrid model for assessing leanness of manufacturing systems

2019 ◽  
Vol 10 (1) ◽  
pp. 473-499
Author(s):  
Saleeshya P.G. ◽  
Binu M.
Keyword(s):  
Hybrid Model ◽  
Manufacturing Systems ◽  
Manufacturing Industry ◽  
Assessment Tool ◽  
Assessment Model ◽  
Strategic Decision ◽  
Lean Implementation ◽  
Content Type ◽  
Neuro Fuzzy

Purpose Lean implementation is a strategic decision. The capacity of organisation to be “Lean” can be identified before lean implementation by assessing leanness of an organisation. This study aims to attempt developing a holistic leanness assessment tool for assessing organisational leanness. Design/methodology/approach A neuro-fuzzy leanness assessment model for assessing the leanness of a manufacturing system is presented. The model is validated academically and industrially by conducting a case study. Findings Neuro-fuzzy hybridisation helped assess the leanness accurately. Fuzzy logic helped to perform the leanness assessment more realistically by accounting ambiguity and vagueness in organisational functioning and decision-making processes. Neural network increased the learning capacity of assessment model and increased the accuracy of leanness index. Research limitations/implications The industrial case study in the paper shows the results in telecom equipment manufacturing industry. This may not represent entire manufacturing sector. The generic nature of the model developed in this research ensures its wide applicability. Practical implications The neuro-fuzzy hybrid model for assessing leanness helps to identify the potential of an organisation to become “Lean”. The organisational leanness index developed by the study helps to monitor the effectiveness and impact of lean implementation programmes. Originality/value The leanness assessment models available in literature lack depth and coverage of leanness parameters. The model developed in this research assesses leanness of an organisation by accounting for leanness aspects of inventory management, industrial scheduling, organisational flexibility, ergonomics, product, process, management, workforce, supplier relationship and customer relationship with the help of neuro-fuzzy hybrid modelling.

Exploring organisational hybridity from a learning perspective

2017 ◽  
Vol 14 (4) ◽  
pp. 430-447 ◽  
Author(s):  
Hans Knutsson ◽  
Anna Thomasson
Keyword(s):  
Service Sector ◽  
Conflicts Of Interest ◽  
Single Case ◽  
Organisational Learning ◽  
Content Type ◽  
Ideal Types ◽  
Novel Approach ◽  
Over Time ◽  
Hybrid Organisations

Purpose The purpose of this paper is to explore if the application of a framework building on organisational learning focusing on organisational processes can increase our understanding of how hybrid organisation develops over time and why they fail to live up to external expectations. Design/methodology/approach The aim of this study is descriptive and explorative. It is accordingly designed as a qualitatively oriented case study. To capture the process of forming and developing hybrid organisations, the study takes a longitudinal approach. The case chosen for the study is a municipally owned company in Sweden providing waste management services. The study revolves around empirical data gathered in official documents and in face-to-face interviews. All the data concern the time span between 2004 and 2016. Findings The analysis of the case studied provides us with insights into how hybridity manifests itself in mind-set and processes. There is a need for individuals within and around the organisation to be aware of and accept new goals and strategies to change their behaviour accordingly. The result of this study thus shows that contrary to findings in previous research on hybrid organisations, merely changing the structure of the organisation is not sufficient. Instead, learning is key to the development of hybridity and to overcome goal incongruence and conflicts of interest in hybrid organisations. However, this takes time and is likely to be dependent on individuals’ willingness to accept and adapt these new strategies and goals. Research limitations/implications The result of this study is based on one single case study in one specific hybrid context. No empirical generalisation is aspired to. Instead, the aim has been to – through an explorative approach – make an analytical contribution to the knowledge about hybrid organisations. Further studies are thus necessary to deepen the understanding of the hybrid context and the situations under which hybrid organisations operate and develop. Practical implications Based on the result from this study, it seems that an organisation needs to learn how to be a hybrid organisation. There are no isolated structural solutions that can create a hybrid organisation other than in a formal sense. New ways to exploit organisational resources and the hybrid context are necessary to find new and innovative ways of how to use the hybrid context in a way that improves service sector delivery. Originality/value Predominately, research on hybrid organisations has until recently been working with the premise that hybrids are not a breed of its own but a mix of two or several ideal types. Consequently, the result from this type of research has often landed in a conclusion regarding the complexity of combining what often is considered contradictory and conflicting goals. In this paper, a different and novel approach is taken. The paper illustrates how hybrid organisations develop over time, and it suggests that hybridity manifests itself in mindset and processes. The main contribution is an exploration and illustration of how organisational learning may be considered as the missing link between the structural orientation of previous explanations of hybrid organisations and the organisational property of hybridity. Hybridity is the result of exposure to, acceptance of and adaptation to new goals and strategies and expresses itself in “hybrid behaviour”.

scholarly journals Managing paradoxical tensions during the implementation of lean capabilities for improvement

2016 ◽  
Vol 36 (6) ◽  
pp. 687-709 ◽  
Author(s):  
Malek Maalouf ◽  
Britta Gammelgaard
Keyword(s):  
Theory Development ◽  
Structured Interviews ◽  
Lean Implementation ◽  
Content Type ◽  
Lean Practices ◽  
Lean Transformation ◽  
The Individual ◽  
Business Sectors

Purpose – Through the identification and investigation of the organisational paradoxes in lean, the purpose of this paper is to deepen the understanding of lean implementation intricacies, and contribute to sustaining lean in companies. Design/methodology/approach – Case study based on semi-structured interviews with participants in lean conversion from three companies in Denmark. The companies come from different business sectors: public transport, healthcare and finance. Findings – This study identifies three types of organisational paradoxes in lean: organising, performing and belonging. The study also points to a range managerial responses used for dealing with the three paradoxes and facilitating lean transformation. Research limitations/implications – This is a theory development paper which increases the understanding regarding the role of the organisational paradoxes in facilitating or hindering lean transformation. Practical implications – The study generates insights which help managers identify and deal with the individual motivations for opposing lean practices, and thus facilitates lean transformation. Originality/value – This study adds clarity to the process of managing lean implementation by identifying three different motivations for people to oppose lean transformation. The study also recommends managerial actions for dealing with each situation.

Knowledge transfer roles of subsidiaries in MNCs’ networks

2019 ◽  
Vol 29 (4) ◽  
pp. 329-346 ◽  
Author(s):  
Cigdem Baskici
Keyword(s):  
Knowledge Transfer ◽  
Single Case ◽  
Research Question ◽  
Hierarchical Structures ◽  
Knowledge Flows ◽  
Consumer Electronics ◽  
Knowledge Network ◽  
Content Type ◽  
Knowledge Based

Purpose Although there have been a considerable number of studies regarding subsidiary role typology in multinationals’ management literature, there appear to be few studies that consider knowledge-based role typology from the network-based perspective. The purpose of this study is to fill this gap and extend the study of Gupta and Govindarajan (1991). Thus, the study focuses on answering the following research question: Do subsidiaries have different roles in terms of knowledge flows within a multinational company (MNC)? Design/methodology/approach This empirical study has been carried out as an explorative single case study. An MNC with 15 foreign subsidiaries headquartered in Turkey, which operated in the manufacturing of household appliances and consumer electronics, has been selected as the case. Knowledge transfer is analyzed in this MNC from the network perspective. Findings Four role typologies are detected for subsidiaries of the MNC: collector transmitter, collector diffuser, converter transmitter and converter diffuser. Research limitations/implications Findings of this study are specific to this case. Testing the findings in a sample consisting of subsidiaries of MNCs producing transnational products may contribute to the generalizability of these roles. Practical implications This study offers potentially important findings for MNC managers to use. First, in this study, knowledge flows' route could be defined within MNCs’ dual network. Second, role typologies could inform MNC managers to design their MNCs’ knowledge network. Originality/value The suggested typologies are expected to more accurately define the roles of subsidiaries within contemporary MNCs which are accepted to be transformed from hierarchical structures to network-based organizations.

Frozen child: schema therapy for a forensic patient in a service for men with a diagnosis of severe personality disorder

2016 ◽  
Vol 18 (4) ◽  
pp. 254-264 ◽  
Author(s):  
Asad Ul Lah ◽  
Jacqui Saradjian
Keyword(s):  
Personality Disorder ◽  
Service User ◽  
Single Case ◽  
Schema Therapy ◽  
Content Type ◽  
Protective Strategy ◽  
Personal Reflections ◽  
Participant Observer ◽  
Severe Personality Disorder

Purpose Schema therapy has gone through various adaptations, including the identification of various schema modes. The purpose of this paper is to suggest that there may be a further dissociative mode, the “frozen child” mode, which is active for some patients, particularly those that have experienced extreme childhood trauma. Design/methodology/approach The paper is participant observer case study which is based on the personal reflections of a forensic patient who completed a treatment programme which includes schema therapy. Findings The proposed mode, “frozen child”, is supported by theoretical indicators in the literature. It is proposed that patients develop this mode as a protective strategy and that unless recognised and worked with, can prevent successful completion of therapy. Research limitations/implications Based on a single case study, this concept is presented as a hypothesis that requires validation as the use of the case study makes generalisation difficult. Practical implications It is suggested that if validated, this may be one of the blocks therapists have previously encountered that has led to the view that people with severe personality disorder are “untreatable”. Suggestions are made as to how patients with this mode, if validated, can be treated with recommendations as to the most appropriate processes to potentiate such therapy. Originality/value The suggestion of this potential “new schema mode” is based on service user initiative, arising from a collaborative enterprise between service user and clinician, as recommended in recent government policies.

The Demographics of Trade-Affected Services and Manufacturing Workers (1987–1990): A Comparative Analysis

1995 ◽  
Vol 23 (4) ◽  
pp. 43-67
Author(s):  
Bartholomew Armah
Keyword(s):  
Manufacturing Industry ◽  
Service Sector ◽  
Manufacturing Sector ◽  
College Education ◽  
Service Industries ◽  
Highly Educated ◽  
Black And White ◽  
Industry Group ◽  
White Males ◽  
Group A

Using input-output data for 1987 and 1990, this study identifies the demographic characteristics of trade-affected workers in U.S. manufacturing and service industries. Trade-affected workers are defined as employees in industries that experienced a change (positive or negative) in net total (direct and indirect) trade-related employment between 1987 and 1990. For the period 1987–1990, three industry categories were examined: (a) industries that experienced an increase in positive net trade-related employment; (b) industries that experienced a decline in positive net trade-related employment; and (c) industries that suffered net trade-related employment losses in both years yet experienced an improvement over the period. The study finds that, while manufacturing industry workers in the most favorably affected industry group (i.e., group “a”) were more likely to be highly skilled (i.e., scientists & engineers), highly educated (i.e., over four years of college education), unionized, married and white males, corresponding service sector workers were predominantly unskilled (laborers), less educated, non-unionized, young (i.e., aged 16–24) and male (black and white). Furthermore, the service sector was associated with greater mean trade-related employment and output gains and lower mean employment and output losses than was the manufacturing sector.

scholarly journals Innovation and cross-functional teams

2018 ◽  
Vol 24 (1/2) ◽  
pp. 84-105 ◽  
Author(s):  
Daniel Marasquini Stipp ◽  
Márcio Lopes Pimenta ◽  
Daniel Jugend
Keyword(s):  
Single Case ◽  
Field Research ◽  
Incremental Innovation ◽  
Future Research ◽  
Content Type ◽  
The Public ◽  
Tax Management ◽  
Functional Teams ◽  
Practical Implications

Purpose The aim of this paper is to characterize how innovation may happen through cross-functional teams (CFT) in an organization of the public sector. Design/methodology/approach A case study helped to characterize several behavior patterns, team structures and respective links with generating innovation in internal processes and public answering contexts. Findings The results highlight that formal-temporary teams present a higher capacity to generate incremental innovation in products, whereas permanent-informal teams have a higher capacity to generate innovation in the internal processes and public answering contexts. Research limitations/implications The limitations of this research relate to the fact that this is a single case study, and although it is an important case to examine innovation and CFTs, by its very nature, it is not possible to extend and generalize the obtained data to other organizations. The evaluation of its propositions was merely qualitative, and future research is needed to validate its characteristics. Practical implications Several settings of CFTs are presented, as well as their ability to generate different types of innovation, such as the computerization of documents, petitions and papers, which decreases the time to answer the taxpayer. Moreover, CFTs can help to create products, such as computer programs that can be used not only locally but also in several public organizations related to tax management. Originality/value The field research provides the perceptions of the respondents regarding CFT characteristics that can lead to specific types of innovation, as well as the types of products or services that can be generated by these processes.

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