TQM practices and employees' role stressors

2014 ◽  
Vol 31 (2) ◽  
pp. 166-183 ◽  
Author(s):  
Zahra Fallah Ebrahimi ◽  
Chin Wei Chong ◽  
Reza Hosseini Rad
Keyword(s):  
Strategic Planning ◽  
Role Conflict ◽  
Role Ambiguity ◽  
Process Management ◽  
Employee Involvement ◽  
Supplier Management ◽  
Role Overload ◽  
Information Analysis ◽  
Content Type ◽  
Role Stressors

Purpose – The aim of this paper is to evaluate the impact of total quality management (TQM) practices on role stressors in Iranian manufacturing SMEs in order to determine the relationship between the multidimensionality of TQM practices and role ambiguity, role conflict and role overload. Design/methodology/approach – Questionnaires are administrated to 410 employees of 100 different manufacturing SMEs in Iran. Findings – The results support important negative association among some of TQM practices (such as employee involvement, information analysis, process management, supplier management, strategic planning and customer focus) and role conflict, role ambiguity, role overload. By utilizing multiple regression analysis, information analysis, supplier management, employee involvement, process management, customer focus, strategic planning are found to have significant and negative relationship with role stressors. Leadership and human resource focus are found to have significant and positive relationship with role stressors. Practical implications – This model is perfect for practical usage by SME managers to estimate the perceptions of role stressors of employees in TQM oriented firms. The findings recommend that manufacturing should look into ways of improving the major roles of TQM practices in order to decrease the negative role stressors of employees. Originality/value – TQM practices emerge to be related to role stressors (role ambiguity, role conflict and role overload), attending to an obvious noticeable gap in the previous studies of TQM and the psychological welfare of employees.

Role stressors and employee deviance: the moderating effect of social support

2015 ◽  
Vol 44 (2) ◽  
pp. 308-324 ◽  
Author(s):  
Su-Fen Chiu ◽  
Shih-Pin Yeh ◽  
Tun Chun Huang
Keyword(s):  
Social Support ◽  
Role Conflict ◽  
Cultural Context ◽  
Role Ambiguity ◽  
Moderating Effect ◽  
Role Overload ◽  
Content Type ◽  
Role Stressors ◽  
Employee Deviance ◽  
Interpersonal Deviance

Purpose – The purpose of this paper is to investigate the relationships among role stressors, social support, and employee deviance. Specifically, this study explores the relationships of role stressors (i.e. role conflict, role ambiguity, and role overload) to interpersonal and organisational employee deviance. Furthermore, this study examines the moderating role of social support (from supervisors and coworkers) on the above relationships. Design/methodology/approach – Data were collected from 326 paired samples of sales and customer service employees as well as their immediate supervisors in Taiwan. Findings – Role conflict had a positive relationship with both organisational and interpersonal deviance. Role ambiguity was positively, while role overload was negatively related to organisational deviance, respectively. Role ambiguity was more strongly related to organisational than to interpersonal deviance. Coworker support had a significant moderating effect on the role overload – interpersonal deviance relationship. Practical implications – Organisations may implement policies and programs, such as clarification of job responsibility, provision of performance feedback and training in stress coping techniques, to lessen the negative effect of role conflict, and role ambiguity on employee deviance. Originality/value – This study contributes to the literature in several ways. First, this study extends prior research on stressor-performance relationship by investigating the effect of role stressors on two forms of employee deviance (interpersonal deviance and organisational deviance) in a collectivist cultural context (i.e. Taiwan). Second, this study demonstrates that work-related characteristics (e.g. role stressors) have different degrees of effect on interpersonal and organisational deviance. Third, this research offers explanations on why there is little support for the moderating effect of social support on the stressor-deviance relationship.

Fostering service-oriented organizational citizenship behavior through reducing role stressors

2019 ◽  
Vol 31 (9) ◽  
pp. 3567-3582 ◽  
Author(s):  
Juhyun Kang ◽  
Jichul Jang
Keyword(s):  
Social Capital ◽  
Role Conflict ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Role Ambiguity ◽  
Citizenship Behavior ◽  
Content Type ◽  
Role Stressors ◽  
Service Oriented ◽  
Detrimental Impact

Purpose This paper aims to examine the influence of role stressors on service-oriented organizational citizenship behavior (OCB) mediated by depersonalization, with a moderator of social capital. Design/methodology/approach A self-administered online survey was completed by 265 current hotel frontline employees in the USA. Findings The study reveals that role ambiguity has a detrimental impact on service-oriented OCB. The results show that depersonalization is found to be a critical mediator that modifies the implications of both role ambiguity and role conflict for service-oriented OCB. Furthermore, the negative effect of role conflict on depersonalization is buffered by social capital. Practical implications Hotel firms that would like to encourage employees to exert proactive behaviors in their jobs might benefit from developing an effective way to reduce role stressors in their jobs. However, given that such role stressors are inevitable in the workplace, hotel firms should place more emphasis on enhancing social capital as an effective way to manage role stressors in the workplace. Originality/value This study advances previous studies on role stressors and service-oriented OCB by addressing how and why role stressors influence employees’ service-oriented OCB. This study incorporates advanced job demand-resource theory by identifying social capital as a critical job resource to buffer the detrimental impact of role conflict on depersonalization in the hotel context.

JOB BURNOUT DAN REDUCED AUDIT QUALITY PRACTICES (RAQP) DALAM PERSPEKTIF ROLE STRESS

SIMAK ◽  
2019 ◽  
Vol 17 (01) ◽  
pp. 42-83
Author(s):  
Richard Wiratama ◽  
Suwandi Ng ◽  
Lukman Lukman
Keyword(s):  
Role Conflict ◽  
Role Ambiguity ◽  
Audit Quality ◽  
Job Burnout ◽  
Role Overload ◽  
Public Accounting ◽  
Accounting Firms ◽  
Accounting Firm ◽  
Role Stressors ◽  
Quality Practices

The purpose of this study were to investigate the influence of role stressors (role ambiguity, role conflict, and role overload) to the reduced audit quality practices (RAQP) were tested both directly and indirectly through the variable job burnout. Respondents in this study are auditors who working in 15 Public Accounting Firms at Sulawesi, Papua, and Maluku. Data collection procedures in the study were taken directly (Administered Personality Questionnaires) in Public Accounting Firm located in Makassar, while the public accounting firm which the outside of Makassar were spread by sending questionnaires (Mail Questionnaires). Data were analyzed using the path analysis. The results of this study indicate that role stressors (role ambiguity, role conflict, and role overload) have a positive and significant effect on job burnout and also job burnout has a positive and significant effect on reduced audit quality practices (RAQP). The direct influence of role stressors (role ambiguity, role conflict, and role overload) have a positive but not high enough to have a strong influence on reduced audit quality practices (RAQP). Implications practice of this research are as learning profession Public Accountants and auditors to take preventive actions and improvements on stress due to role stressors.

scholarly journals Pengaruh Role Stressor Terhadap Burnout dan Perbedaan Burnout Berdasarkan Gender: Studi Empiris pada Mahasiswa

2018 ◽  
Vol 10 (1) ◽  
Author(s):  
Lina ◽  
Budi Hartono Kusuma
Keyword(s):  
Role Conflict ◽  
Role Ambiguity ◽  
Private University ◽  
Primary Data ◽  
Role Overload ◽  
Role Stressors ◽  
Positive Effects ◽  
Role Stressor ◽  
The Difference ◽  
Positive Effect

This study aims to provide empirical evidence about the positive effects of role stressors on burnout. Role stressor consists of role conflict, role ambiguity, and role overload. This study also wants to prove the difference level of burnout based on gender. The research data is the primary data that are obtained through the distribution of questionnaires to the respondents. The respondents were selected by using purposive sampling method. The specified criteria are as follows: last year students from undergradate accounting program at a private university in Tangerang. Hypothesis testing using multiple regression test and independent sample t test. The results revealed that role ambiguity and role overload have positive effect on burnout meanwhile role conflict has no effect on burnout. Differences in burnout based on gender can not be proven through the results of this study. Keywords: Role Stressor, Burnout, Gender

scholarly journals "Prevalence of role stressors and associated factors among health surveillance assistants in Malawi? A cross-sectional study"

2020 ◽  
Author(s):  
Simon Ntopi ◽  
Ellen Chirwa ◽  
Alfred Maluwa
Keyword(s):  
Role Conflict ◽  
Associated Factors ◽  
Role Ambiguity ◽  
Cross Sectional Study ◽  
Health Surveillance ◽  
Role Overload ◽  
Sectional Study ◽  
Cross Sectional ◽  
Role Stressors ◽  
Health Surveillance Assistants

Abstract Background: Health Surveillance Assistants (HSAs) are community-based health workers in Malawi, responsible for health services delivery at the community level. The prevalence of high role stressors among health surveillance assistants (HSAs) is a very important issue to strengthen the delivery of the essential health package at the community level; however, data on the prevalence of these role stressors to help understand more about the role stressors among HSAs is unavailable. This study aimed to investigate the prevalence of role stressors and its associated factors among HSAs. Methods: A cross-sectional study design was used in this study to collect data from January 2017 to December 2017. Data were collected from 430 HSAs from the districts of Mangochi, Lilongwe and Mzimba using a self-administered structured questionnaire was hand delivered to a total of 455 HSAs (response rate of 94.5%). Role ambiguity and role conflict was measured using a 13-item Rizzo et al. role conflict and ambiguity (RCA) scale; role overload was measured using a 9-item Reilly role overload scale and the job tasks for HSAs were measured using Burgal et al. modified version of the task inventory scale. Factors for role stressors were analyzed using the principal component analysis (PCA) and multiple linear regression model. Results: Of the respondents 3% had high risk for RA, 51.20% RC and 49% RO. Role stressors are prevalent among HSAs in Malawi. HSAs who were resident in rural areas, female, and performing additional clinical roles experienced significant levels of role stressors. Interestingly, no statistically significant associations were found between role stressors and the years at service post, age and the district of work. Conclusion: This is the first study of occupational role stressors in Malawi. Role stressors are prevalent among HSAs. Interventions aimed at improving supervision, training and task regulation by an independent regulatory body may support to reduce role stressors among HSAs. Keywords : health surveillance assistants, role ambiguity, role conflict, role overload, role stressors

The influence of self-esteem and role stress on job performance in hotel businesses

2015 ◽  
Vol 27 (6) ◽  
pp. 1082-1099 ◽  
Author(s):  
Yilmaz Akgunduz
Keyword(s):  
Job Performance ◽  
Role Conflict ◽  
Role Ambiguity ◽  
Self Esteem ◽  
Role Stress ◽  
Equation Modeling ◽  
Role Overload ◽  
Hotel Management ◽  
Content Type ◽  
Research Findings

Purpose – The main purpose of this study is to explore the influence of self-esteem and role stress on job performance in the hotel businesses. Moreover, the research aims to discover which role stress factors, i.e. role ambiguity, role conflict and role overload, have the most detrimental effect on an employee’s role stress in the hotel businesses. Design/methodology/approach – To achieve the above aim, four sets of hypotheses were proposed: the first looked into the effect of role stress, which consists of role ambiguity, role conflict and role overload on job performance, and the second focused on the effect of employees’ self-esteem on job performance. A questionnaire was used and participants were drawn from 227 hotel employees in Kusadasi, Turkey. To empirically test these hypotheses, structural equation modeling was implemented. Findings – The outcome of the study indicated three patterns: role ambiguity and role conflict are negatively associated with job performance; role overload and self-esteem are positively associated with job performance; and role ambiguity creates more role stress than role conflict or overload. Practical implications – The research findings suggest that some practical methodology should be introduced to improve employees’ job performance and diminish role stress. For instance, hotel managers should decrease role ambiguity and conflict, employ personnel with high self-esteem and prioritize reducing role overload rather than reducing role ambiguity or role conflict. Originality/value – The research findings suggest that both role stress and self-esteem are important factors influencing job performance in hotel management. This paper aims to identify some important steps to increase job performance. Thus, our study should prove to be of great value to those in hotel management.

A Structural Model of Teacher Role Stress, Satisfaction, Commitment, and Intentions to Leave: A Comment on Conley and you (2009)

2010 ◽  
Vol 106 (2) ◽  
pp. 576-578 ◽  
Author(s):  
Kenneth J. Smith
Keyword(s):  
Role Conflict ◽  
Role Ambiguity ◽  
Structural Model ◽  
Turnover Intentions ◽  
Structural Equations ◽  
Role Overload ◽  
Intentions To Leave ◽  
Role Stressors ◽  
Mediated Effects

Conley and You assessed the plausibility of three alternative model specifications of the relations between role stressors (i.e., role conflict, role ambiguity, and role overload) and organizational commitment, satisfaction, and turnover intentions among a sample of 178 teachers employed in four Southern California high schools. Using structural equations modeling procedures to evaluate their data, the authors reported the best fit for their “fully mediated effects” model wherein there was a “strong causal path from role ambiguity and role conflict → satisfaction → commitment → intentions to leave” (p. 781). This note addresses methodological issues with the present study and provides suggestions for follow-up efforts designed to replicate and/or extend this line of research.

scholarly journals The role of change readiness and colleague support in the role stressors and withdrawal behaviors relationship among health care employees

2019 ◽  
Vol 32 (2) ◽  
pp. 208-223 ◽  
Author(s):  
Denis Chênevert ◽  
Steven Kilroy ◽  
Janine Bosak
Keyword(s):  
Health Care ◽  
Role Conflict ◽  
Role Ambiguity ◽  
Turnover Intentions ◽  
Change Readiness ◽  
Content Type ◽  
Role Stressors ◽  
Care Workers ◽  
The Relationship ◽  
Colleague Support

Purpose The purpose of this paper is to investigate the impact of role stressors (role ambiguity, role conflict and role overload) on change readiness and in turn their effects on the withdrawal process. In addition, it explores the moderating role of colleague support in the relationship between role stressors and change readiness. Design/methodology/approach Data were collected from health care workers (n=457) in a large Canadian hospital undergoing large scale change. Findings The results revealed that role ambiguity and role conflict had a significant negative association with change readiness. Change readiness was related to turnover intentions which was related to higher levels of absenteeism and actual turnover. Change readiness partially mediated the relationship between role ambiguity and turnover intentions but not for role conflict and role overload. Turnover intentions partially mediated the relationship between change readiness and actual turnover but not for absenteeism. Role conflict had a direct rather than an indirect effect via change readiness on turnover intentions. Finally, colleague support moderated the relationship between all three role stressors and change readiness. Originality/value Little is known about the limiting factors of change as well as the factors that protect against them. The authors identify role stressors as a limiting factor for change and highlight their impact on change readiness and the overall withdrawal process. The results, however, also show that some demands are more commonly experienced by health care workers thereby not posing a threat to their change readiness. Colleague support is identified as a coping mechanism for mitigating against the detrimental effects of role stressors.

scholarly journals Is there any relationship between role stressors, job tasks, and job satisfaction among Health Surveillance Assistants in Malawi? A cross-sectional study

2020 ◽  
Author(s):  
Simon Willard Ntopi ◽  
Ellen Chirwa ◽  
Alfred Maluwa
Keyword(s):  
Job Satisfaction ◽  
Role Conflict ◽  
Role Ambiguity ◽  
Cross Sectional Study ◽  
Health Surveillance ◽  
Role Overload ◽  
Sectional Study ◽  
Cross Sectional ◽  
Role Stressors ◽  
Health Surveillance Assistants

Abstract Background: Health Surveillance Assistants (HSAs) are community-based health workers in Malawi, responsible for health services delivery at the community level. They are reported to be overloaded in their work, and anecdotal evidence suggests they are stressed. The purpose of this study was to explore the role stressors among the HSAs with the view to identify factors for role stressors and suggest some measures for the effective management of the HSAs to alleviate the problem of role stressors. Methods: A descriptive cross-sectional study design and multistage stage sampling were used in this study. Data were collected from 430 HSAs from the districts of Mangochi, Lilongwe and Mzimba. A self-administered questionnaire was hand delivered to a total of 455 HSAs with a response rate of 94.5%. The data collected were analyzed with the aid of the computer software package Statistical Package for the Social Sciences (SPSS) version 23. Statistics used for the analysis included: Mean, Standard Deviation, correlations and principal component analysis (PCA). Results: The key findings of this study are that role ambiguity ( r = -.238, P< 0.001) and role overload ( r =-.159, P< 0.01) were significantly negatively related to job satisfaction, while role conflict ( r = -.004, P= 0.472) was insignificantly related to job satisfaction. Additionally, the HSAs curative role was negatively related to role ambiguity ( r = -.108, P= 0.013) and positively related to role conflict ( r = .118, P= 0.008) and role overload ( r = .105, P= 0.015) while the HSAs overall preventive task was positively related to role overload. Conclusion: Since the HSAs clinical tasks were significantly related to all role stressors there is need by the government of Malawi to design strategies to control the role stressors to ensure increased job performance and job satisfaction among HSAs. Keywords : Relationship, role ambiguity, role conflict, role overload, job satisfaction, role stressors

Role Stress in the Professional Life of the School Music Teacher: A Collective Case Study

2003 ◽  
Vol 51 (2) ◽  
pp. 124-136 ◽  
Author(s):  
John W. Scheib
Keyword(s):  
Music Education ◽  
Role Conflict ◽  
Role Ambiguity ◽  
The United States ◽  
Role Stress ◽  
Role Overload ◽  
Collective Case Study ◽  
Role Stressors ◽  
Music Department ◽  
School Music

The theoretical framework of this article is based on the description of occupational role stress by Kahn, Wolfe, Quinn, and Snoek (1964) and Beehr (1987). The present study is an examination of six role stressors: role conflict, role ambiguity, role overload, underutilization of skills, resource inadequacy, and nonparticipation. One midwestern high school's music department in the United States, consisting of four music teachers, served as the study s focus. Data were collected as field notes from observations, transcripts from interviews, and document analysis. While role ambiguity and nonparticipation issues were not of great concern among the participants, issues related to role conflicts, role overloads, underutilization of skills, and resource inadequacy were substantial. The burden of tedious administrative responsibilities (underutilization of skills), the constant need for music education advocacy (role overload), conflicts between personal and professional roles (role conflict), and tension created by scheduling conflicts due to the increasingly busy schedules of students (resource inadequacy) were among the most significant stressors.

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