Avoiding the ask on social media: investigating how process-related factors influence SNS donation avoidance

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Xiaodong Li ◽  
Chen Zhang ◽  
Juan Chen ◽  
Shengliang Zhang
Keyword(s):  
Structural Equation ◽  
Negative Emotions ◽  
Outcome Expectations ◽  
Outcome Expectation ◽  
Equation Modeling ◽  
Related Factors ◽  
Content Type ◽  
Security Concerns ◽  
Money Transfers ◽  
Distributive Injustice

PurposeThe domain of monetary donation is evolving with the combination of professional donation platforms and social network sites (SNSs) in the agency process, potentially enhancing information communication and facilitating money transfers between donors and recipients. However, SNS donation avoidance hinders the leveraging of significant economic and social values. To address the limited understanding of the phenomenon of SNS donation avoidance, this study aims to investigate the influencing factors of people's avoidance behavior in the agency process of SNS donation.Design/methodology/approachA model was devised containing four process-related factors (requests overload, process ambiguity, channel security concerns and perceived distributive injustice) as antecedents of SNS donation avoidance, with probable mediating paths of negative emotions, altruistic outcome expectation and egoistic outcome expectation. Data were collected through a survey of 398 users of WeChat Moment in China. Structural equation modeling was used to analyze the proposed model.FindingsAll four process-related factors have positive associations with SNS donation avoidance. Requests overload, channel security concerns and perceived distributive injustice all positively influence people's expectation of negative emotions and lead, in turn, to their SNS donation avoidance. Perceived distributive injustice also leads to SNS donation avoidance via negatively influencing people's expectations of both altruistic and egoistic outcomes.Originality/valueTheoretically, this empirical study synthetically associates process-related factors to donation avoidance through the paths of emotional responses and rational outcome expectations. Practically, it emphasizes key factors to consider in the process management of SNS donation.

Consumers’ willingness to pay and drivers of motivation to consume omega-3 enriched mozzarella cheese

2016 ◽  
Vol 118 (10) ◽  
pp. 2404-2419 ◽  
Author(s):  
Riccardo Vecchio ◽  
Alessia Lombardi ◽  
Luigi Cembalo ◽  
Francesco Caracciolo ◽  
Gianni Cicia ◽  
...  
Keyword(s):  
Willingness To Pay ◽  
Self Efficacy ◽  
Structural Equation ◽  
Outcome Expectations ◽  
Outcome Expectation ◽  
Specific Information ◽  
Mozzarella Cheese ◽  
Omega 3 ◽  
Content Type ◽  
Self Identity

Purpose Consumer interest and willingness to pay (WTP) for omega-3 enriched water buffalo mozzarella cheese are evaluated through an in-store experimental auction. The purpose of this paper is to estimate individual WTP for enriched mozzarella cheese and related it to self-efficacy beliefs and outcome expectations of omega-3 consumption, following regulatory focus theory. Design/methodology/approach Data were collected in May-June 2015 from a sample of 150 consumers in Southern Italy. A structural equation modelling procedure was implemented. Findings The results show a significant role is played by prevention outcome expectations on consumer behaviour. While promotion outcome expectation constructs proved non-significant, self-identity correlates with prevention outcome expectations. Research limitations/implications There are several limitations that the authors are aware of regarding this study. First of all, since the authors rely on self-reported measures, optimistic bias might have affected participants’ responses (Weinstein, 1980). Second, results may be influenced by the choice of the specific information provided to consumers for the analysis; different claims and different information framings should be tested (LeBoeuf and Shafir, 2003). Practical implications Implications stemming from the results encourage the promotion of omega-3 enriched mozzarella cheese based on stimulating outcome expectations, bearing in mind that individual motivations should be enhanced by self-identity beliefs. Originality/value Although the combined role of self-efficacy and outcome expectations on personal intention to adopt healthy behaviour has already been demonstrated (Keller, 2006; Tudoran et al., 2012), to the best of the knowledge no previous study relates individual behaviour to an intention measured as a WTP for an actual product. In addition, current study has applied a non-hypothetical BDM (from Becker et al., 1964) auction in-store experiment.

Analysis of delays in Tanzanian construction industry

2017 ◽  
Vol 24 (2) ◽  
pp. 308-325 ◽  
Author(s):  
Murali Sambasivan ◽  
T.J. Deepak ◽  
Ali Nasoor Salim ◽  
Venishri Ponniah
Keyword(s):  
Construction Industry ◽  
Structural Equation ◽  
Theoretical Development ◽  
Equation Modeling ◽  
Survey Method ◽  
Cost Overrun ◽  
Effect Factors ◽  
Related Factors ◽  
Content Type ◽  
Cause And Effect

Purpose The purpose of this paper is twofold: first, to develop theoretical underpinnings using TCE, and second, to run the analysis using an advanced tool such as structural equation modeling (SEM). Design/methodology/approach This study was conducted in the construction industry in Tanzania. A questionnaire-based survey method was used. A total of 308 respondents participated in the study. The relationships between the cause and effect factors were analyzed using SEM. Findings The important findings are as follows:cost overrun can be explained by consultant-related and material-related factors; disputes can be explained by cost overrun; arbitration can be explained by consultant-related, cost overrun, and dispute factors; litigation can be explained by client-related, disputes, and arbitration factors; and abandonment can be explained by consultant-related, external-related, disputes, arbitration, and litigation factors. Originality/value The main contributions of this study are theoretical development and comprehensive analyses of “cause” and “effect” factors of delays in the construction industry.

The impact of tourists' emotions on satisfaction and destination loyalty – an integrative moderated mediation model: tourists' experience in Switzerland

2020 ◽  
Vol 3 (5) ◽  
pp. 509-528 ◽  
Author(s):  
Samaan Al‐Msallam
Keyword(s):  
Structural Equation ◽  
Positive Emotions ◽  
Negative Impact ◽  
Negative Emotions ◽  
Perceived Quality ◽  
Equation Modeling ◽  
Content Type ◽  
Destination Loyalty ◽  
The Impact ◽  
The Relationship

PurposeThe purpose of this paper is to investigate the effect of tourists' emotional responses toward a particular destination on tourists' satisfaction and destination loyalty. Perceived quality adds as a moderator variable.Design/methodology/approachThis study adopted a quantitative data collection method, with distributing the questionnaire to 346 tourists of 43 nationalities in four main tourist attractions in Switzerland. The structural equation modeling approach and bootstrapping technique were used to empirically test the study hypotheses.FindingsThe results confirm the negative impact of negative emotions. The mediating role of the tourists' satisfaction was documented. As expected, perceived quality dampened the negative effect of negative emotions on tourists' satisfaction. However, surprisingly, it does not serve as a moderator in the relationship between positive emotions and tourists' satisfaction.Practical implicationsThis study resulted in a set of practical marketing recommendations. Tourism marketers are encouraged to keep positive emotions high among tourists, aimed to increase their satisfaction toward the destination and revisit it again in the future and also, pay more attention to the quality of the destination as an essential tool to reduce the impact of negative emotions.Originality/valueMany studies in tourism literature studied associations between positive emotions and tourists' behavior. The present study is drawing more attention to negative emotions. In addition, this study tries to address the gap in the tourism literature regarding the modified impact of perceived quality on the relationship between emotions and tourists' satisfaction.

Antecedent and consequences of job crafting: an organizational level approach

2018 ◽  
Vol 30 (3) ◽  
pp. 1863-1881 ◽  
Author(s):  
Haemi Kim ◽  
Jinyoung Im ◽  
Hailin Qu ◽  
Julie NamKoong
Keyword(s):  
Job Satisfaction ◽  
Social Relations ◽  
Organizational Support ◽  
Structural Equation ◽  
Job Crafting ◽  
Organizational Level ◽  
Equation Modeling ◽  
Frontline Employees ◽  
Related Factors ◽  
Content Type

Purpose This study aims to investigate the conditions required for encouraging employees to engage in job crafting and examine the consequences of job crafting behavior. Job crafting is employees’ proactive behaviors at work associated with modifying tasks, managing social relations and changing job cognition. Design/methodology/approach A paper-and-pencil onsite survey was conducted by targeting frontline employees working in five-star hotels located in Seoul, South Korea. Descriptive statistics, confirmatory factor analysis and structural equation modeling were used. Findings Perceived organizational support triggers employees’ job crafting. Task crafting leads to relational and cognitive crafting. Relational and cognitive crafting increases employees’ fit with the organization, whereas task crafting does not. Employees’ fit with the organization is positively associated with job satisfaction. Research limitations/implications Employees’ job crafting has positive consequences for a company by enhancing employees’ fit with the organization, resulting in increased job satisfaction. Thus, organizations need to show how much the organization cares about employees’ values, so that employees can initiate job crafting by utilizing organizational support. However, generalizing the results should be done cautiously. Originality/value This study focuses on the effect of an organizational-level predictor, whereas previous job crafting literature has focused mainly on an individual level or on task-related factors. It also empirically tests the causal relationships among the three facets of job crafting and provides their distinctive influences on person-organization fit that ultimately leads to job satisfaction.

A riposte to ostracism and tolerance to workplace incivility: a generational perspective

2018 ◽  
Vol 47 (2) ◽  
pp. 441-457 ◽  
Author(s):  
A. Mohammed Abubakar ◽  
Taraneh Foroutan Yazdian ◽  
Elaheh Behravesh
Keyword(s):  
Baby Boomers ◽  
Structural Equation ◽  
Negative Emotion ◽  
Negative Emotions ◽  
Equation Modeling ◽  
Content Type ◽  
Workplace Ostracism ◽  
Workplace Mistreatment ◽  
The Impact ◽  
Relevant Factors

Purpose Workplace mistreatment and aggression have become pressing issues in today’s multi-generational workplace. Yet, to date, the issue of investigating the impacts of passive and active types of mistreatment simultaneously on different generations has been widely neglected in the management literature. The purpose of this paper is to empirically explore the resultant effects of active (i.e. workplace tolerance to incivility) and passive (i.e. workplace ostracism) mistreatments on negative emotion and intention to sabotage, a generational perspective. Design/methodology/approach Data were garnered from bank employees in Nigeria (n=320) and analyzed with the aid of a structural equation modeling technique. Findings The data reveal that active and passive workplace mistreatments are relevant factors inflicting negative emotions and intention to sabotage, and negative emotions inflict the intention to sabotage. Furthermore, the impact of passive workplace mistreatment on negative emotion is higher among Generations X and Y cohorts, and its impact on the intention to sabotage is higher among Baby Boomers cohorts. The impact of active workplace mistreatment on negative emotion is higher among Generation Y and Baby Boomers cohorts, and its impact on the intention to sabotage is higher among Generations X and Y cohorts. Originality/value This paper advances our knowledge concerning the reactional response of employees to workplace mistreatment generation wise. Based on the study findings, theoretical and practical implications are identified and discussed.

Factors enhancing the posting of negative behavior in social media and its impact on venting negative emotions

2016 ◽  
Vol 54 (10) ◽  
pp. 2462-2484 ◽  
Author(s):  
Yung-Shen Yen
Keyword(s):  
Self Efficacy ◽  
Cognitive Theory ◽  
Service Providers ◽  
Negative Emotions ◽  
Outcome Expectations ◽  
Switching Behavior ◽  
Equation Modeling ◽  
Negative Behavior ◽  
Content Type ◽  
Computer Self Efficacy

Purpose Venting negative emotions on social networking sites (SNS) has become a growing phenomenon among dissatisfied customers. Drawing on social cognitive theory (SCT), the purpose of this paper is to explore the effects of personal outcome expectations and computer self-efficacy on the posting of negative behavior and its impact on venting negative emotions on SNS. Design/methodology/approach Structural equation modeling was conducted, and 342 dissatisfied customers in Taiwan made up the sample. Findings This study found that both personal outcome expectations and computer self-efficacy positively affect the posting of negative behavior, which increases the effect of venting negative emotions. Moreover, gender moderates the relationships between the variables in the proposed model. Research limitations/implications A bias may exist because sampling was conducted through an online survey on a specific website. This study extended the SCT model by adding the effect of venting negative emotions to the original model and suggested that researchers take gender into consideration when developing consumer complaint theories. Practical implications This study suggested that service providers need to detect negative statements and take action before these statements lead to switching behavior among dissatisfied customers. Moreover, “webcare” is recommended as an effective tool to counter negative comment effects among those exposed to complaints on SNS. Originality/value This study advanced the understanding of SCT for dissatisfied customers posting negative experiences in the context of SNS.

Factors affecting employee performance: an empirical approach

2019 ◽  
Vol 68 (1) ◽  
pp. 171-193 ◽  
Author(s):  
Anastasios D. Diamantidis ◽  
Prodromos Chatzoglou
Keyword(s):  
Job Performance ◽  
Intrinsic Motivation ◽  
Organizational Climate ◽  
Structural Equation ◽  
Employee Performance ◽  
Equation Modeling ◽  
Management Support ◽  
Related Factors ◽  
Content Type ◽  
Level Analysis

Purpose Nowadays, the phenomenon of increased competition between firms and their need to respond effectively to rapidly changing operational conditions, as well as to personnel requirements, has escalated the necessity to identify those factors that affect employee performance (EP). The purpose of this paper is to examine the interrelations between firm/environment-related factors (training culture, management support, environmental dynamism and organizational climate), job-related factors (job environment, job autonomy, job communication) and employee-related factors (intrinsic motivation, skill flexibility, skill level, proactivity, adaptability, commitment) and their impact on EP. Design/methodology/approach A new research model that examines the relationships between these factors and EP is proposed utilizing the structural equation modeling approach. Findings The results indicate that job environment and management support have the strongest impacts (direct and indirect) on job performance, while adaptability and intrinsic motivation directly affect job performance. Research limitations/implications A potential limitation of this research is that it is not focused only on one business sector (i.e. the sample is heterogeneous). Originality/value In this study, firm/environmental-related factors, job-related factors, employee-related factors and EP are incorporated in a single model using data from small- and medium-sized enterprises. Overall, the final model can explain 27 percent of EP variance (first-level analysis) and 42 percent of EP variance (second-level analysis).

Investigating the customers’ drivers of Islamic credit card loyalty and word of mouth

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dariyoush Jamshidi ◽  
Laura Kuanova
Keyword(s):  
Credit Card ◽  
Structural Equation ◽  
Word Of Mouth ◽  
Diffusion Theory ◽  
Relative Advantage ◽  
Equation Modeling ◽  
Related Factors ◽  
Content Type ◽  
Innovation Diffusion Theory ◽  
Using Data

Purpose Because of the huge advantages of Islamic credit cards for both banks and customers, the purpose of this study is to examine the main factors that influence consumers to use an Islamic credit card (ICC). Design/methodology/approach Accordingly, the innovation diffusion theory, customer awareness and loyalty concept are considered because of their ability to predict behavior and also to provide valuable information. The proposed research model of the study was empirically validated using data collected from 397 bank customers in Kish Island, Iran. Partial least squares-structural equation modeling was used to analyze the collected data from respondents. Findings The results indicated that relative advantage and compatibility have a significant direct effect on ICC loyalty. The significant connection between ICC loyalty by bank customers and their decision to have positive word of mouth was also confirmed. Originality/value This study represents a basis for further refinement of individual ICC acceptance and loyalty models for researchers. For practitioners, organizations and banks would be able to redesign and manage-related factors, which, in turn, would increase the probability of ICC acceptance and usage success by bank customers.

Examining the roles of students' beliefs and security concerns for using smartwatches in higher education

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mostafa Al-Emran ◽  
Andrina Granić ◽  
Mohammed A. Al-Sharafi ◽  
Nisreen Ameen ◽  
Mohamed Sarrab
Keyword(s):  
Higher Education ◽  
Theoretical Model ◽  
Technology Acceptance ◽  
Structural Equation ◽  
New Technologies ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Related Factors ◽  
Content Type

PurposeDespite the increased use of wearables in education, little attention has been paid to why some students are more likely to adopt smartwatches than others. The question of what impacts the adoption of smartwatches in educational activities is still neglected. In addition, the question of how security determinants can affect the adoption of smartwatches by students has not been addressed yet. Hence, this study aims to develop a theoretical model by integrating the technology acceptance model (TAM) and protection motivation theory (PMT) to study students' adoption of smartwatches for educational purposes.Design/methodology/approachQuestionnaires were distributed to university students in Malaysia. A total of 679 valid responses were collected. The collected data were analyzed using partial least squares-structural equation modeling (PLS-SEM).FindingsThe results of data analysis provide support for the proposed model. Furthermore, the findings indicated that perceived vulnerability, self-efficacy, response efficacy, response cost, ease of use and perceived usefulness have significant effects on students' behavioral intention to use smartwatches for educational purposes. In addition, perceived ease of use of smartwatches for educational purposes helps students to realize the benefits of this technology.Originality/valueThis is an original study that develops a new holistic theoretical model by combining the PMT and TAM to study the effects of ease of use, usefulness and security-related factors on the adoption of smartwatches for educational purposes. The study offers practical implications for universities and higher education institutions to improve students' learning experiences to ensure their sustainability using new and innovative ways by exploiting new technologies such as smartwatches.

A structural model assessing key factors affecting women’s entrepreneurial success

2019 ◽  
Vol 11 (1) ◽  
pp. 122-151 ◽  
Author(s):  
Namrata Chatterjee ◽  
Niladri Das ◽  
Nishit Kumar Srivastava
Keyword(s):  
Structural Equation Modeling ◽  
Women Entrepreneurs ◽  
Structural Equation ◽  
Structural Model ◽  
Equation Modeling ◽  
Entrepreneurial Success ◽  
Key Factors ◽  
Chi Square ◽  
Related Factors ◽  
Content Type

PurposeThe present study aims to investigate the influence of key factors on the success of women micro-entrepreneurs in select states of India.Design/methodology/approachAn empirical study is carried out to understand the influence of the psychological, socio-cultural, skill and resource-related factors on the success of women entrepreneurs. To achieve the set goal, a comprehensive questionnaire is developed for collecting data and is analyzed using thet-test, the chi-square test and structural equation modeling.FindingsThe proposed model is validated using structural equation modeling, and the fitness values indicate that the model is fit to explain the entrepreneurial success of women entrepreneurs in India.Practical implicationsThe result advocates that the participation of women entrepreneurs may be increased to not only improve national growth but also empower women in India.Originality/valueIn the context of the women micro-entrepreneurs, no such study covering such a vast area of India has been carried out.

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