Remote monitoring in industrial services: need-to-have instead of nice-to-have

2018 ◽  
Vol 33 (6) ◽  
pp. 792-803 ◽  
Author(s):  
Khadijeh Momeni ◽  
Miia Martinsuo
Keyword(s):  
Remote Monitoring ◽  
Manufacturing Firms ◽  
Business Value ◽  
Customer Relationships ◽  
Structured Interviews ◽  
Quality Of Data ◽  
Content Type ◽  
Industrial Services ◽  
Customer Information ◽  
New Business

Purpose The purpose of this paper is to better understand the efficient use of remote monitoring systems (RMS) to create business value for industrial services in manufacturing firms. A business view to RMS is a key prerequisite for the successful application of the Internet of Things (IoT) in industrial services. Design/methodology/approach A qualitative multiple-case study was conducted in six engineering companies. The main source of data was semi-structured interviews with 16 managers. Findings The findings highlight the role of RMS in enabling manufacturing firms to collect data from customers to complement their limited knowledge about their customers. The study demonstrates the business value of using RMS in industrial services and the necessity of capturing the business value through advanced IT technologies. Research limitations/implications The qualitative research design and choice of six target companies limit the findings to business-to-business manufacturing firms. Further, the focus is on the manager’s viewpoint. The findings imply new business value through an efficient use of RMS to complement direct customer contact. Practical implications The study draws attention to the skilled use of advanced RMS and information and communication technology as a prerequisite for the successful application of the IoT in manufacturing firms that provide services for complex solutions and customers dispersed globally. Originality/value The research shows that using information collected through RMS is an important factor in creating business value in a manufacturing firm’s customer relationships. The study contributes by integrating RMS into the customer information collection process to increase the amount, validity and quality of data.

Towards a multi-level servitization framework

2018 ◽  
Vol 38 (3) ◽  
pp. 810-827 ◽  
Author(s):  
Sambit Lenka ◽  
Vinit Parida ◽  
David Rönnberg Sjödin ◽  
Joakim Wincent
Keyword(s):  
Design Methodology ◽  
Theoretical Concept ◽  
Manufacturing Firms ◽  
Service Orientation ◽  
Case Study Method ◽  
Structured Interviews ◽  
Content Type ◽  
Multiple Case ◽  
Multi Level

Purpose The dominant-view within servitization literature presupposes a progressive transition from product to service orientation. In reality, however, many manufacturing firms maintain both product and service orientations throughout their servitization journey. Using the theoretical lens of organizational ambivalence, the purpose of this paper is to explore the triggers, manifestation and consequences of these conflicting orientations. Design/methodology/approach A multiple case study method was used to analyze five large manufacturing firms that were engaged in servitization. Semi-structured interviews were conducted with 35 respondents across different functions within these firms. Findings Servitizing firms experience organizational ambivalence during servitization because of co-existing product and service orientations. This paper provides a framework that identifies the triggers of this ambivalence, its multi-level manifestation and its consequences. These provide implications for explaining why firms struggle to implement servitization strategies due to co-existing product and services orientations. Understanding organizational ambivalence, provides opportunity to manage related challenges and can be vital to successful servitization. Originality/value Considering the theoretical concept of ambivalence could advance the understanding of the effects and implications of conflicting orientations during servitization in manufacturing firms.

Servitized manufacturing firms competing through remote monitoring technology

2016 ◽  
Vol 27 (2) ◽  
pp. 154-184 ◽  
Author(s):  
Tonci Grubic ◽  
Joe Peppard
Keyword(s):  
Case Studies ◽  
Remote Monitoring ◽  
Empirical Work ◽  
Theory Development ◽  
Support Service ◽  
Manufacturing Firms ◽  
Enabling Factors ◽  
Monitoring Technology ◽  
Content Type ◽  
Value Propositions

Purpose – Remote monitoring technology (RMT) is widely acknowledged as an important enabler of servitisation however, there is a dearth of understanding about how RMT is used by manufacturing firms to support servitised strategies. The purpose of this paper is to contribute to this important yet somewhat ignored topic in servitisation research. It attempts to address the following questions: what has constrained, and what has enabled the exploitation of RMT in the context of servitised strategies? Design/methodology/approach – The research adopts an exploratory multiple-case study design. Four in-depth descriptive case studies of companies operating in aerospace, industrial equipment, marine, and transport sectors were conducted. The collected data were analysed and synthesised, drawing out conclusions. Findings – The study describes how four manufacturers are using RMT and identifies ten factors that have enabled and constrained the realisation of expected outcomes. The enabling factors identified include: skills, experience, and knowledge; support from customers and other complementary data sources, processes, and structures; operations centres; historical data; and presence of in-house knowledge and capabilities. While the constraining factors include: defining benefits of RMT; limitations of RMT; limited understanding about true capabilities of RMT; knowledge management; and lack of alignment between services and manufacturing strategies. Research limitations/implications – While considerable attention and effort have been invested in designing and conducting the research and analysing the data from the case studies, more empirical work is required to validate and enrich findings and conclusions. For this purpose several research questions to guide further theory development in this area are formulated. Originality/value – This paper is an in-depth study examining the role of RMT in supporting servitised strategies. In particular, it explores how this technology is used in practice to support service-oriented value propositions of manufacturers and identifies the factors that are key to successfully executing this strategy. As such it qualifies as one of the first studies of this kind.

scholarly journals How entrepreneurs think: financial decisions for the long or short term

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jonas Debrulle ◽  
Johan Maes ◽  
Elliroma Gardiner
Keyword(s):  
Intrinsic Motivation ◽  
Business Performance ◽  
Extrinsic Motivation ◽  
Structured Interviews ◽  
Short Term ◽  
Return On Assets ◽  
Content Type ◽  
Financial Decisions ◽  
Start Up ◽  
New Business

Purpose The purpose of this paper is to suggest that different start-up motivations make entrepreneurs pursue different kinds of new business performance, which in this study are expressed in financial terms (i.e. return on assets). The authors posit that so-called extrinsic motivation urges entrepreneurs to be more short-term oriented, while their intrinsic motivation encourages a longer-term business vision. Additionally, this paper explores how intrinsic and extrinsic entrepreneurship motivations combine and produce financial dilemmas for entrepreneurs. Design/methodology/approach The analyses are based on 300 entrepreneurs across diverse industries in Belgium. Data was collected for this study through structured interviews with entrepreneurs combined with a company questionnaire. Financial data was obtained through a government database. Findings Results confirm that extrinsic entrepreneurship motivation boosts new business short-term financial performance, whereas intrinsic motivation contributes to the firm’s longer-term financial returns. This paper also shows that a mix of intrinsic and extrinsic motivations directs entrepreneurs toward different profitability levels during the organization’s survival and early-establishment phase. Originality/value Research on entrepreneurship has not yet corroborated that motivations can be personally conflicting, thereby saddling the entrepreneur with dilemmas that may manifest into different levels of business performance.

Why pay? An empirical study of paid-for SQA sites in China

2019 ◽  
Vol 43 (7) ◽  
pp. 1302-1315 ◽  
Author(s):  
Faming Zhang ◽  
Qifan Hu ◽  
Xupeng Fang
Keyword(s):  
Primary Source ◽  
Online Information ◽  
Structured Interviews ◽  
Profit Model ◽  
Content Type ◽  
Source Data ◽  
New Business ◽  
Online Information Services ◽  
Fierce Competition ◽  
Full Swing

Purpose The once failed paid-for social question and answer (SQA) service is in full swing in China. The traditional profit model, which typically relies on advertising, is abandoned in this case. Instead, users have to pay for content and service. The purpose of this paper is to explore why users are willing to pay in paid-for SQA sites. Design/methodology/approach This study carried out 14 valid semi-structured interviews to investigate “why did they pay.” The interviewees are users of three popular paid-for SQA sites. The qualitative data were obtained from valid interviews and processed through thematic analysis. Findings The analysis revealed five overarching themes: paying for the answerer’s heterogeneous resource, paying for more credible answer, the cognition of the question, the price is affordable and expecting potential revenue. The five themes and their sub-themes constitute the motivation for why users would pay in paid-for SQA. Practical implications As a new business model for online information services, paid-for SQA sites are facing fierce competition from traditional ones. The findings not only indicate the importance of establishing a reciprocal network relationship among users, but also provide a better understanding of users’ needs and demands for paid-for SQA services. The results are helpful for paid-for SQA sites to conduct a differential competitive strategy according to the user’s paying motivation. Originality/value To authors’ knowledge, this is the first study, which provides primary-source data and valuable insights into users’ paying motivation in the context of new paid-for SQA sites in China.

Researching family food decision making processes: highlights, hits and pitfalls when including young children’s perspectives

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Alice Grønhøj ◽  
Malene Gram
Keyword(s):  
Decision Making ◽  
Young Children ◽  
Video Clip ◽  
Research Process ◽  
Choice Task ◽  
Sentence Completion ◽  
Structured Interviews ◽  
Quality Of Data ◽  
Content Type ◽  
Desert Island

Purpose The aim of this paper is to demonstrate and discuss a number of child-centric research methods/stimuli involving young children (5-6 years old) in interviews without, and subsequently with their parents. Existing and new methods were selected and developed for a study which aimed at obtaining insights into parents’ and young children’s understandings of children’s influence and family interaction with regard to family food consumption practices. Design/methodology/approach A total of 35 children were interviewed using semi-structured interviews in five kindergartens. Subsequently, 13 families were interviewed in their homes. The latter interviews included the same children as were interviewed in the kindergarten. The methods discussed include drawings, a desert-island-choice task, a sentence completion task, photographs, vignettes and a video-clip. Findings When interviewing young children about family decision making influence, the use of engaging methods contributes to the quality of data achieved and to the participants’ enjoyment of their participation. Care should be taken not to overload children with exercises. Visual rather than verbal methods worked better for engaging the children in the research process; for parents all included methods worked well. Research limitations/implications The current study shows that a method developed specifically for the study (desert-island-choice task) was apt at including all family members’ perspectives; future studies should develop methods that capture shared rather than individual experiences. The study was carried out in wealthy areas in Denmark. It would be highly relevant to broaden the sample to other socio-economic and cultural contexts. Originality/value The study is based on interviews with children usually deemed too young to interview. The contribution is novel methods that allow for studying the interaction between children and parents and that are not based on reading and writing skills to access the perspectives of 5-6-year old children. Precautions regarding using existing methods are offered.

Creation processes for radical manufacturing technology innovations

2019 ◽  
Vol 30 (7) ◽  
pp. 1005-1033
Author(s):  
Pooja Chaoji ◽  
Miia Martinsuo
Keyword(s):  
Manufacturing Firms ◽  
Manufacturing Technology ◽  
Structured Interviews ◽  
Manufacturing Firm ◽  
Content Type ◽  
Process Innovations ◽  
Radical Innovations ◽  
Technology Innovations ◽  
Context Specific

Purpose This paper empirically investigates the processes by which manufacturing firms create radical innovations in their core production process, referred to as radical manufacturing technology innovations (RMTI). The purpose of this paper is to improve the understanding of the processes and practices manufacturing firms use to create RMTI. Design/methodology/approach Creation processes for 23 RMTI projects from diverse industry and technology contexts are explored. Data were collected via semi-structured interviews, and an inductive analysis was carried out to identify similarities and differences in RMTI types and creation processes. Findings Three types of RMTI and three alternative RMTI creation processes are revealed and characterized. An integrated view is developed of the activities of the equipment supplier and the manufacturing firm, highlighting their different roles and interaction across the three RMTI creation process types. Research limitations/implications The exploratory design limits the depth of the analysis per RMTI project, and the focus is on manufacturing technology innovations in one country. The results extend previous case and context-specific findings on RMTI creation processes and provide novel frameworks for cross-case comparisons. Practical implications The manufacturing firms’ proactive role in RMTI creation is defined. A framework is proposed for using different RMTI creation processes for different types of RMTI. Originality/value This study addresses recent calls for empirical research on understanding the ways in which process innovations unfold in manufacturing firms. The findings emphasize the role of manufacturing firms as creators of RMTI in addition to their role as innovation adopters and implementers and reveal the suitability of different RMTI creation processes for different RMTI types.

Exploring the dynamism of complementarities in executives’ business modelling knowledge structures

2014 ◽  
Vol 7 (4) ◽  
pp. 398-421 ◽  
Author(s):  
Arash Najmaei ◽  
Jo Rhodes ◽  
Peter Lok
Keyword(s):  
Business Model ◽  
Business Models ◽  
Knowledge Structure ◽  
Technological Knowledge ◽  
Manufacturing Firms ◽  
Structured Interviews ◽  
Content Type ◽  
Dynamic Markets ◽  
Business Modelling ◽  
Interactive Nature

Purpose – The purpose of this paper is to explore and explain how market and technological knowledge gained by executives interact in a complementary fashion to form the knowledge structure of their business model which in turn enable them to make sense of underlying complexities surrounding management of strategic courses of action. Design/methodology/approach – Unitizing, categorizing, and classifying (UCC) in conjunction with pattern-matching (power and proof quotes) as qualitative methods were used to analyse a series of semi-structured interviews with eight executives from five small manufacturing firms in Australia. Findings – It was found that executives’ business modelling knowledge structure defined as the knowledge base that underpins their business models is developed from four interactions that exist between their market and technological knowledge. Particularly, executives can learn about technological aspects of their business model from market knowledge they acquire and also learn about marketing issues of their business model from technological knowledge they acquire. This interactive nature offers novel insights into versatility and fungibility of executives’ knowledge as a strategic resource that defines how business models evolve and shows how executives use knowledge as a non-rivalrous resource in different ways for developing different business models. Research limitations/implications – This study is limited in scope to: first, the context of executive of Australian small manufacturing firms and second, limited sources of data. Practical implications – This study offers important implications for business modelling and strategic formulation of practicing managers. It particularly contributes to a fuller understanding of how executives’ learning contributes to the cognitive formation of business models. It also helps executives gain new insights into the importance of various types of knowledge and the complementary nature of their interactions in the development of novel mental models as a key managerial competency in today’s dynamic markets. Originality/value – The conceptual framework developed and findings reported in this study have not been previously studied and offer novel insights into the literature on knowledge-based management, competitiveness, and business modelling.

A qualitative investigation of benchmarking barriers in Nigeria

2016 ◽  
Vol 23 (7) ◽  
pp. 1677-1696 ◽  
Author(s):  
Yewande Adetoro Adewunmi ◽  
Hikmot Koleoso ◽  
Modupe Omirin
Keyword(s):  
Design Methodology ◽  
Best Practice ◽  
Computer Software ◽  
Facilities Management ◽  
Structured Interviews ◽  
Quality Of Data ◽  
Content Type ◽  
Port Harcourt ◽  
Practical Implications

Purpose The purpose of this paper is to examine benchmarking barriers among Nigerian facilities management (FM) practitioners. Design/methodology/approach Data collection were through semi-structured interviews with 34 FM heads from three selected cities in Nigeria. Out of this number, 16 were from Lagos, ten from Abuja while eight managers were from Port Harcourt, respectively. These managers were selected using purposive sampling based on their experience in the field of FM across the various sectors of the economy. The interviews were analysed with Nvivo 10 software qualitative computer software. Findings Those that do informal benchmarking face challenges with data, employees lack of confidence in new initiatives and poor support of senior management, the companies that use best practice benchmarking face constraints of access to information and employees unwillingness to change and comply to company set standards, unwillingness of benchmarking partners to understand the usefulness of the project, and problems that emanate from the quality of data obtained. Practical implications The results therefore suggest that to improve the practice of best practice benchmarking there is need to improve both quantity and quality of data for the exercise and enhance standard practice. Originality/value The study established a new category of benchmarking barriers called the market category of benchmarking barriers and further distinguished benchmarking barriers based on two forms of benchmarking which is informal and formal benchmarking. Also there are limited studies on benchmarking barriers in developing countries.

Value of initial relationships in new business start-ups

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jose Novais Santos ◽  
Joao Mota
Keyword(s):  
New Ventures ◽  
Customer Relationships ◽  
Value Functions ◽  
Business Relationships ◽  
Business Network ◽  
Content Type ◽  
Customer Base ◽  
New Business ◽  
Start Ups ◽  
Over Time

Purpose Several studies have focussed on new ventures and the development of their first business relationships. However, the understanding of the value functions and involvement in those relationships remain inadequate. The purpose of this paper is to explore the relating process of a new venture by combining the value function framework and the notion of the degrees of involvement in business relationships. Design/methodology/approach The authors rely on two exploratory longitudinal case studies that focus on two start-ups. In both cases, the evolution of initial relationships with suppliers and customers over a period of time are studied. Findings The process of relating can occur through a diversity of business relationships manifested in both their value functions and their degree of involvement. The combination of value functions is not stable over time nor is the degree of involvement in business relationships. Moreover, specific interdependencies emerge between the value functions in the customer base and the supplier base of the new ventures over time. Originality/value This paper is among the few that explore the emergence of new ventures by considering both suppliers and customer relationships. From a business network perspective, the paper also shows that combining value functions and degrees of involvement provides a better understanding of the role of relationship diversity in the process of becoming a node in the business network.

scholarly journals BIM business value for asset owners: key issues and challenges

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mustapha Munir ◽  
Arto Kiviniemi ◽  
Stephen Jones ◽  
Stephen Finnegan
Keyword(s):  
Asset Management ◽  
Life Cycle Cost ◽  
Business Value ◽  
Structured Interviews ◽  
Construction Costs ◽  
Content Type ◽  
Qualitative Thematic Analysis ◽  
Building Information ◽  
Resultant Effect ◽  
Key Issues

PurposeThere is a need to develop the understanding of asset owners concerning the constraints of building information modelling (BIM) implementation, and its subsequent value realisation activities in asset management (AM) cannot be overstated. This is because the life cycle cost of a built asset is three times more than construction costs and five times more than the initial investment outlays. Hence, this paper investigated and identified the key issues and challenges of realising BIM business value in AM.Design/methodology/approachThe study adopted an explorative and deductive approach. A qualitative four-stage research design strategy was adopted using 10 semi-structured interviews and document analysis to collect data. These were analysed through qualitative thematic analysis.FindingsThe study identified 15 key barriers and classified them from the perspective BIM governance dimensions, namely people, process and technology. Furthermore, the study identified that more process-based challenges are experienced than people or technology. Of the identified challenges, three are people-related, eight are process-related and four are technology-related.Practical implicationsThe analysed results focussed on the development of the understanding of asset owners, policymakers and researchers regarding the complex challenges that hinder BIM utilisation and value realisation in AM. The findings of this paper support progress towards enhanced BIM adoption in the architecture, engineering and construction (AEC) industry by highlighting the significance of the identified challenges, their nature (people-, process- or technology-based) and the resultant effect on BIM business value realisation during asset operations.Originality/valueThe original contribution of this study was the exploration and identification of the current challenges experienced by asset owners in implementing BIM during asset operations and how these affect the derivation of BIM business value.

Sign in / Sign up

Export Citation Format

Share Document