The impact of enterprise social media use on employee performance: a grounded theory approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Liang Ma ◽  
Xin Zhang ◽  
Gaoshan Wang
Keyword(s):  
Social Media ◽  
Boundary Conditions ◽  
Work Performance ◽  
Employee Performance ◽  
Theory Approach ◽  
Work Efficiency ◽  
Content Type ◽  
Enterprise Social Media ◽  
The Impact ◽  
Grounded Theory Approach

PurposeEnterprise social media (ESM) are frequently used in enterprises for daily operation. Although many researchers have attempted to understand the antecedents and consequences of ESM use, the integrated model, boundary conditions and mechanism of the impact of ESM use on performance are still unclear. This study fill this research gap by adopting a grounded theory approach to study how ESM use affects employee performance.Design/methodology/approachChoosing representative cases, the authors collected interview data and analyzed the data using open coding, axial coding and selective coding.FindingsThe results showed four main categories including ESM use, work efficiency, emotional maintenance and work performance, as well as 14 sub-categories. This paper also constructs a model of the impact of ESM use on work performance. In addition, results showed that ESM use affects employees' work performance through work efficiency and emotional maintenance, and frequency of use and individual characteristics may moderate this process.Originality/valueThis study’s results contribute to the existing ESM literature by finding the integrated model, boundary conditions and mechanism of the impact of ESM use on performance. The authors also contributed to the social media literature by finding 14 sub-categories and four main categories including ESM use, work efficiency, emotional maintenance and work performance. The conclusion of this paper provides guidance and reference for the use and management of internal social media in enterprises.

scholarly journals Exploring the Impact of Enterprise Social Media Affordances on Work Performance and Knowledge Transfer

2021 ◽  
Author(s):  
Ravoniarivelo Ravaka Andrianina ◽  
Richmond Afotey Nii Okle
Keyword(s):  
Social Media ◽  
Knowledge Transfer ◽  
Knowledge Acquisition ◽  
Transfer Process ◽  
Work Performance ◽  
Employee Performance ◽  
Innovation Process ◽  
Enterprise Social Media ◽  
Collective Work ◽  
The Impact

Abstract Knowledge is the result of collective work. As an important component of human capital and intangible assets of the company, when properly processed, knowledge transfer can foster work performance. For a decade, enterprise social media affordances have been studied based on surveys of different platforms users, not allowing to submit the users to the same conditions, therefore, ignoring the effects of platform design on enterprise social media. To address this gap, this empirical research studies the effect of enterprise social media affordances on employee performance from the perspective of knowledge transfer, using a single platform. The analysis of survey data collected from 317 Malagasy employees using the company’s own intranet has shown that association, visibility, persistence and editability affordances of ESM foster knowledge acquisition and knowledge provision, which in turn promote employee performance. Findings show that the relationship between ESM affordances and work performance are essentially mediated by knowledge provision. This study provides the key variables for a sustainable performance of the co-creation of value in the knowledge transfer process of the technological innovation process, and the levers for action on these variables. These variables are identified from the intersection of the technological (ESM affordances), social (knowledge provision and knowledge acquisition) and organizational (task performance and contextual performance) dimensions of the knowledge transfer process.

Use of 4.0 (I4.0) technology in HRM: a pathway toward SHRM 4.0 and HR performance

foresight ◽  
2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rajasshrie Pillai ◽  
Shilpi Yadav ◽  
Brijesh Sivathanu ◽  
Neeraj Kaushik ◽  
Pooja Goel
Keyword(s):  
Grounded Theory ◽  
Industry 4.0 ◽  
Design Methodology ◽  
Extensive Literature ◽  
Theory Approach ◽  
Structured Interviews ◽  
Content Type ◽  
Hr Managers ◽  
The Impact ◽  
Grounded Theory Approach

Purpose This paper aims to investigate the use of Industry 4.0 (I4.0) technology and its barriers in human resourcemanagement (HRM) for Smart HR 4.0 and its impact on HR performance. Design/methodology/approach The research has been conducted using the grounded theory approach. Semi-structured interviews were conducted with 122 senior HR officers of national and multi-national companies in India after the extensive literature review. NVivo 8.0 software was used for the analysis of the interview data. Findings I4.0 technology is used for HRM functions by HR professionals. It is revealed that Smart HR 4.0 that emerged from the I4.0 technology has leveraged the HR performance. It is also found that usage barriers, traditional barriers and risk barriers affect the use of I4.0 technology in HRM. Originality/value A model is developed using the grounded theory approach for HR managers to understand the impact of I4.0 on HRM. This study reveals the barriers affecting the use of I4.0 technology in HRM. It also provides the model for HR performance that emerged through the use of I4.0 technology in HR and Smart HR 4.0. The research delivered key insights for the HR professionals, marketers of HR technology and technology developers.

Instrumental ties or expressive ties? Impact mechanism of supervisor–subordinate ties based on enterprise social media on employee performance

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Changyu Wang ◽  
Tianyu Yuan ◽  
Jiaojiao Feng
Keyword(s):  
Social Media ◽  
Job Performance ◽  
Social Exchange ◽  
Social Exchange Theory ◽  
Employee Performance ◽  
Organizational Trust ◽  
Mediating Effect ◽  
Positive Role ◽  
Content Type ◽  
Enterprise Social Media

PurposeThe purpose of this study is to answer whether and how supervisor–subordinate instrumental or expressive ties based on enterprise social media (ESM) might enhance employee performance.Design/methodology/approachDrawing on social exchange theory, this study developed a theoretical model to explore the influencing mechanism of different supervisor–subordinate ties based on ESM on employee job performance. The model was empirically tested through 219 ESM users.FindingsThe results revealed that supervisor–subordinate instrumental ties based on ESM play a positive role in employee job performance, while supervisor–subordinate expressive ties based on ESM are not significantly related to employee job performance. Supervisor–subordinate instrumental ties and expressive ties based on ESM can positively influence employee job performance through the mediating effect of organizational trust. Besides, perceived performance climate can weaken the relation of organizational trust to job performance, and then weaken the indirect relations via the mediating of organizational trust.Originality/valueOur findings advance the understanding of ESM use through various underlying mechanisms and have the potential of guiding organizations to fine-tune their social media usage strategies.

scholarly journals How do enterprise social media affordances affect social network ties and job performance?

2019 ◽  
Vol 33 (1) ◽  
pp. 361-388 ◽  
Author(s):  
Xiayu Chen ◽  
Shaobo Wei ◽  
Robert M. Davison ◽  
Ronald E. Rice
Keyword(s):  
Social Media ◽  
Social Network ◽  
Job Performance ◽  
Organizational Performance ◽  
Network Ties ◽  
Theoretical Understanding ◽  
Content Type ◽  
Enterprise Social Media ◽  
Social Network Ties ◽  
The Impact

Purpose The purpose of this paper is to investigate how four enterprise social media (ESM) affordances (visibility, association, editability and persistence) affect social network ties (instrumental and expressive), which, in turn, influence the in-role and innovative job performance of employees. Design/methodology/approach A survey of 251 ESM users in the workplace in China was conducted. Findings All four affordances are positively associated with instrumental ties, yet only the association and editability affordances are positively related to expressive ties. Although instrumental and expressive ties are positively related to in-role and innovative job performance, instrumental ties exert stronger effects on in-role job performance, whereas expressive ties show stronger effects on innovative job performance. Research limitations/implications First, additional relevant affordances should be included in an expanded model. Second, future research could examine how patterns of affordances use (unrelated, or hierarchically or sequentially related) affect organizational network ties. Third, there are likely (many) other exogenous factors affecting the model’s relationships. Fourth, the data collected are self-reported. Practical implications This study advances the theoretical understanding of the role of ESM affordances in the workplace, especially through their influences on network ties. The findings can guide organizations on how to emphasize ESM affordances to foster instrumental and expressive ties to improve the job performance of employees. Originality/value First, it provides novel views on affordance theory in ESM contexts by empirically testing four central affordances, thereby further providing preliminary evidence for prior theoretical propositions by confirming that social media affordances might be associated with or influence relational ties. Second, the study integrates an affordance lens and a social network perspective to investigate employees’ perceived performance behavior. Including social network ties can offer a more detailed understanding of the underlying processes of how ESM affordances can and do affect job performance. Third, it supports the validity of distinguishing instrumental and expressive ties in ESM contexts, thus offering a possible explanation for the inconsistencies in prior research on the impact of social networks on employee outcomes. Finally, it also shows how two kinds of organizational performance (in-role and innovative) are somewhat differentially influenced by affordances and network ties.

Enterprise social media: combating turnover in businesses

2020 ◽  
Vol 30 (2) ◽  
pp. 591-610 ◽  
Author(s):  
Murad Moqbel ◽  
Valerie L. Bartelt ◽  
Kazim Topuz ◽  
Kitty L. Gehrt
Keyword(s):  
Job Satisfaction ◽  
Social Media ◽  
Response Bias ◽  
Work Stress ◽  
Turnover Intention ◽  
Equation Modeling ◽  
Content Type ◽  
Enterprise Social Media ◽  
The Impact ◽  
Work Perceptions

PurposeThe purpose of this study is to investigate how enterprise social media (ESM) use combats turnover by impacting work perceptions, and ultimately turnover intention.Design/methodology/approachThis study undertook a survey at a major information technology (IT) corporation. Data from a total of 276 working professionals were collected to test the proposed research model.FindingsThe structural equation modeling results show that ESM increase workplace integration; workplace integration decreased turnover intention, augmented job satisfaction and also reduced job tensions (perceived work stress) – job satisfaction and work stress perceptions influenced turnover intention.Research limitations/implicationsLow response bias is one of the limitations in this study, although this study used a priori and post hoc measures to mitigate non-response bias. This study contributed to the theory by improving our understanding of the role of ESM in combating turnover by impacting work perceptions through the lens of social capital and emotional dissonance theories. This study also has practical implications for managers. The results suggest that incorporating ESM within organizations improves employees' perceptions and behaviors – providing an option for managers to consider it as a way to save costs associated with employee turnover.Originality/valueAlthough several studies have been conducted on ESM, our understanding of the impact of ESM on work perceptions and turnover is still far from complete. This paper helps to close the gap in literature by improving our understanding of how ESM combats turnover by influencing work perceptions in an organization, which provides an essential contribution to research and practice in the field.

scholarly journals Analysis of user-generated comments posted during live matches of the Cricket World Cup 2015

2018 ◽  
Vol 42 (7) ◽  
pp. 1180-1194 ◽  
Author(s):  
Snehasish Banerjee
Keyword(s):  
Social Media ◽  
Grounded Theory ◽  
Indian Subcontinent ◽  
Theory Approach ◽  
Sporting Events ◽  
World Cup ◽  
Content Type ◽  
New Findings ◽  
Use Of Social Media ◽  
Grounded Theory Approach

Purpose The purpose of this paper is to analyze user-generated comments posted on social media while live matches were being played during the Cricket World Cup 2015. Design/methodology/approach Data were collected from Yahoo! Cricket (YC), a website that allows people to submit comments during live matches. The comments were qualitatively analyzed using the grounded theory approach. Findings The key finding of this paper is that people like to consume live sporting events in an online social setting rather than as isolated individuals. In addition, the use of the grounded theory approach helped uncover several new findings related to people’s use of social media during live matches. Research limitations/implications Since this paper studied the case of the Cricket World Cup 2015 and collected data from YC, caution is advocated in generalizing its findings. Originality/value Scholarly interest on the use of social media during live sporting events is growing. Building on such works, this paper highlights how user-generated comments posted during the Cricket World Cup 2015 – mostly by individuals within the Indian subcontinent – intersected with broader issues such as culture, identity, politics and religion.

Understanding citizen engagement and concerns about the COVID-19 pandemic in China: a thematic analysis of government social media

2021 ◽  
Vol 73 (6) ◽  
pp. 865-884
Author(s):  
Lijuan Luo ◽  
Siqi Duan ◽  
Shanshan Shang ◽  
Wenfei Lyu
Keyword(s):  
Social Media ◽  
Thematic Analysis ◽  
Emotional Valence ◽  
User Participation ◽  
Chinese Government ◽  
Citizen Engagement ◽  
Theory Approach ◽  
Content Type ◽  
The Government ◽  
The Impact

PurposeIn crises such as the coronavirus disease 2019 (COVID-19) pandemic, governments need to act in time to lead citizens toward rational reactions and disclose information effectively to the public. This paper aims to understand the content published by the government and identify how citizen engagement relates to content type and emotional valence.Design/methodology/approachThe grounded theory approach was adopted and nine types of content posted by the government were observed. The data were obtained from “People's Daily”, an official Sina Weibo account representing the voice of the Chinese government, from January 3 to June 22 in 2020.FindingsThe analysis shows that information related to emotional support and social mobilization were the most reposted, while those mentioning immoral and illegal incidents were the most liked and commented. Also, it was found that positive posts tend to attract more likes, yet with fewer reposts than neutral posts.Originality/valueThe authors adopted thematic analysis and focused on the impact of post content and valence on user participation behavior. This study expands the existing literature. The government can improve crises management capability by learning about citizen engagement behaviors on social media.

scholarly journals Carer needs on an organic inpatient unit

2019 ◽  
Vol 21 (1) ◽  
pp. 53-64
Author(s):  
Jennifer Clegg ◽  
Sarah Craven-Staines
Keyword(s):  
Grounded Theory ◽  
Design Methodology ◽  
Comparative Methods ◽  
Constructivist Grounded Theory ◽  
Theory Approach ◽  
Substantive Theory ◽  
Content Type ◽  
Theoretical Sampling ◽  
The Impact ◽  
Grounded Theory Approach

Purpose The purpose of this paper is to further understand the needs of carers when a relative with dementia is admitted to an organic impatient ward. Design/methodology/approach A constructivist grounded theory approach was employed to generate a substantive theory to understand the needs of carers and how staff perceive carer needs when a relative is admitted to a dementia ward. Five relatives and six members of staff were interviewed using purposive and theoretical sampling. Interview transcripts were analysed using initial, focused and theoretical coding using constant comparative methods to develop the end theory. Findings The grounded theory concluded that carers have three categories of needs: “The Safe and Cared for Relative”, “The Informed Carer and “The Understanding, Responsive and Available Service”. Underpinning the needs are the relationships between carers, their relative and staff. Three barriers were identified which can impact on these needs being effectively met. These identified barriers were: Loss, Time and Ineffective Communication. Originality/value The grounded theory demonstrates that carers needs fundamentally relate to their relatives being safe and cared for and being included and informed during the admission. Relationships can be ruptured when a barrier prevents the needs from being effectively met. Recommendations are made to aim to reduce the impact of the barriers and to aid staff in developing their understanding of the carer experience.

When supportive workplaces positively help work performance

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Lobel Trong Thuy Tran ◽  
Ho Thi Vinh Hien ◽  
John Baker
Keyword(s):  
Job Satisfaction ◽  
Social Media ◽  
Boundary Conditions ◽  
Intrinsic Motivation ◽  
Work Performance ◽  
Perceived Support ◽  
Job Autonomy ◽  
Content Type ◽  
Social Media Platforms ◽  
Perceived Helpfulness

PurposeAlthough a supportive workplace is increasingly considered important for employees' performance, much of the evidence remains speculative, for example, it lacks offsetting mechanisms. This study addresses circumstances when perceived support helps and when it hurts work performance, depending on the mediating effects of job autonomy, intrinsic motivation and job satisfaction under the boundary conditions of perceived helpfulness of social media platforms and felt stress.Design/methodology/approachThis study collected data using a questionnaire protocol that was adapted and refined from the original scales in existing studies. The sample consists of 900 employees from the public healthcare industry in Vietnam. To test the hypotheses, the partial least squares (PLS) technique was used.FindingsThis study finds that job autonomy, intrinsic motivation and job satisfaction are important for the perceived support and work performance relationship in which perceived helpfulness of social media platforms plays a critical confounding role. The findings also confirm that felt stress negatively moderates the relationship between job satisfaction and work performance, weakening the effect job satisfaction has on employee work performance.Originality/valueThis study specifies the boundary conditions under which work performance is mostly affected while enhancing the understanding of how to reinforce intrinsic motivation and job satisfaction. The findings offer organizational and human resource management (HRM) scholars and practitioners a closer look at perceived helpfulness of social media platforms and support the suggestions that autonomy-supportive workplaces are superior.

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