The relational capital of the IT department

2015 ◽  
Vol 16 (4) ◽  
pp. 835-859 ◽  
Author(s):  
Alessandro Zardini ◽  
Francesca Ricciardi ◽  
Cecilia Rossignoli
Keyword(s):  
Organizational Level ◽  
Measurement Scale ◽  
Relational Capital ◽  
The Novel ◽  
Validity And Reliability ◽  
Content Type ◽  
Five Dimensions ◽  
Strategic Value ◽  
Third Stage ◽  
It Department

Purpose – The purpose of this paper is to shed light on how the relational capital of the information technology (IT) department creates value in organizations. In addition, the paper presents a multi-dimensional scale to measure and manage relational capital in the IT department. Design/methodology/approach – In the first, explorative phase of the study, interviews and focus groups were conducted in order to develop a new measurement scale, which was subsequently tested through a survey questionnaire (212 respondents). Findings – This research suggests that the relational capital of the IT department is a very important resource for the creation of strategic value. The statistical analysis conducted for this study confirmed the validity and reliability of the novel scale developed to measure this resource. Finally, thanks to factor analysis, five dimensions for the scale were identified. Research limitations/implications – Data were collected in northern Italy only. Further studies are advisable to confirm the validity of the constructs and scale. Practical implications – The questionnaire presented in this study can be used to monitor the effectiveness of the interactions between the IT department and the other key actors involved in IT-enabled innovation. The adoption of this scale and its possible adaptation to specific, evolving business contexts may enhance the practitioner’s understanding of the role of relational capital in the value creation process. Originality/value – The paper contributes to the “third stage” of intellectual capital research by concentrating on an intra-organizational level of analysis, which has been overlooked in the literature to date.

Prodigality in Islamic lifestyle: a new scale development

2015 ◽  
Vol 6 (2) ◽  
pp. 188-208 ◽  
Author(s):  
hossein emari
Keyword(s):  
Content Validity ◽  
Reliability And Validity ◽  
Measurement Scale ◽  
Dimensional Structure ◽  
Future Research ◽  
Validity And Reliability ◽  
Content Type ◽  
Islamic Schools ◽  
Structure Reliability ◽  
Item Scale

Purpose – This study aims to propose a new construct – prodigality and develop a measurement scale to support the construct. Design/methodology/approach – Combining the paradigms of Churchill, Malhotra and Birks, the item generation and content validity yielded the development of a modified scale. Three main steps in assessment of the scale: dimensional structure, reliability and validity led to the development of a prodigality scale. A total of 32 items were generated, through assessing Qur’anic verses that are related to Muslim consumption patterns linked to in Islam. Findings – In total, 23 items remained after content validity. A pre-test using exploratory factor analysis on the 23-item scale created a two-factor scale. According to extracted validity and reliability scores, prodigality scale was statistically supported. A pool of nine items is proposed for the eventual measurement of the prodigality. Research limitations/implications – The proposed measurement scale warrants further exploratory study. Future research should assess the validity across different Muslim geographies and Islamic schools of thought and practice. Originality/value – Prodigality is proposed as a new construct that focuses primarily on the Qur’an and seeks to achieve relevance and acceptance by both Sunni and Shia denominations. The measurement scale is believed to extend the existing body of literature and contribute new knowledge on Muslim consumption.

The role of strategic collaborations and relational capital in enhancing product performance – a moderated-mediated model

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Daniel Prajogo ◽  
Carlos Mena ◽  
Mesbahuddin Chowdhury
Keyword(s):  
Mediating Effect ◽  
Product Performance ◽  
Relational Capital ◽  
Supplier Relationships ◽  
Content Type ◽  
Mediating Role ◽  
Strategic Value ◽  
Strategic Relationships ◽  
The Relationship

PurposeThe purpose of this paper is to test the moderated-mediated model using a dataset drawn from 204 manufacturing firms in Australia, and Hayes' PROCESS macro software was used for analyzing the research model.Design/methodology/approachThis study examines how firms can leverage the strategic value of their key supplier for improving their product performance by developing strategic collaborations with the key supplier as a mediating factor. Furthermore, it also seeks to understand the role that commitment plays in strategic relationships by testing how the mediating role of strategic collaboration is moderated by the level of buyer-suppliers relational capital.FindingsThe findings show that strategic collaborations mediate the relationship between the strategic value of key supplier and buyer's product performance, and the mediating effect is moderated by the relational capital between the buyer and the key supplier in such a way that the stronger the relational capital the stronger the indirect effect of strategic value of key supplier on buyer's product performance.Practical implicationsThe findings show that firms could derive significant benefits from the strategic value of their key supplier in improving their product performance. However, the benefits can only be realized if firms can build successful strategic collaborations in the first place. At the same time, this study also demonstrates the importance of relational capital in terms of commitment and trust with the key supplier that influences the effectiveness of strategic collaborations in realizing the outcome of the collaborations.Originality/valueThis study addresses the gap in the literature by disentangling the complex relationship between a key supplier's strategic value and a buyer's product performance and the role that both collaboration and relational capital play in this relationship. By integrating strategic collaborations and relational capital of buyer-supplier relationships, this study not only confirms the links by testing key supplier's strategic value, strategic collaboration and product performance, but also extends the previous studies by incorporating the moderating role of relational capital as a contingent factor.

Is business performance linked to organizational culture? A study from Tunisian SMEs through subjective measures

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Salim Morched ◽  
Anis Jarboui
Keyword(s):  
Organizational Culture ◽  
Firm Performance ◽  
Employee Engagement ◽  
National Culture ◽  
Energy State ◽  
Organizational Level ◽  
Validity And Reliability ◽  
Content Type ◽  
Job Attitude ◽  
The Impact

Purpose Every independent organization would sincerely like to have competent, loyal and engaged people, as engaged persons are typically those who have significant attachment and active involvement in their organization. Without engaging people, high quality and productivity will not be achieved. The purpose of this study is to explore the impact of organizational culture derived from Tunisian customs of firm performance. Tunisian subcultures may not be represented in the national culture. Design/methodology/approach This study carefully examines the impact of organizational culture on firm performance of Tunisian small and medium-sized enterprises. Results from 100 organizations and companies were collected using questionnaires for data collection analysis from employees occupying various positions in different hierarchical levels. Statistics used are tested by ordinary least squared regression. Furthermore, response bias, validity and reliability were the most important points examined by researchers. Findings These results reveal and confirm that the charisma that has been perceived by employees as energy state has an impact on the performance of the organization, regardless of the moderating effect of the uncertainty of the environment. Moreover, this study also showed that organizational culture has a significant effect on firm performance as well as on the interpretation of the organization, which depends on charisma. Originality/value The implication is that even in a country with many subcultures, excellent management still needs to pay attention to the impact of national culture at the organizational level on job attitude, work ethics and employee engagement, which are however, very limited. It is expected that this finding can contribute to the organization in that management becomes aware of the personality of the employees during their recruitments, especially the chief characteristic of being energetic. Managers need to create a conductive and rewarding environment for individuals to contribute positively.

A short measure of innovative work behaviour as a dynamic, context-bound construct

2020 ◽  
Vol 41 (8) ◽  
pp. 1251-1267
Author(s):  
Gerhard Messmann ◽  
Regina H. Mulder
Keyword(s):  
Reliability And Validity ◽  
Quality Criterion ◽  
Organizational Level ◽  
Measurement Scale ◽  
Content Type ◽  
Two Samples ◽  
Innovative Work ◽  
Innovative Work Behaviour ◽  
Criterion Variables ◽  
Dynamic Context

PurposeThis contribution aims at providing a measure of the overall construct of innovative work behaviour (IWB). As a consequence of the construct's dynamic, context-bound nature, the measure of IWB is based on concrete work activities, captures social and reflective activities, and is context-bound. By employing a short, one-dimensional measurement scale, the instrument enables valuable scientific and practical insights in an economical way.Design/methodology/approachThe measure of IWB was evaluated with two samples of employees in different work contexts by conducting psychometric analyses, reliability analyses, exploratory and confirmatory factor analyses and correlation analyses with criterion variables.FindingsThe study provides evidence for the psychometric quality, reliability and validity of the measure of IWB.Research limitations/implicationsThe measure can be used to efficiently measure overall IWB. It thus enables the investigation of complex research models involving intervening mechanisms, interactions, or longitudinal effects. Further validation in other work domains and the inclusion of other criterion variables, such as innovative outcomes, is advised.Practical implicationsThe measure is useful for organizational practitioners to efficiently assess employees' IWB, to determine needs for supporting IWB at organizational level, and as a conceptual guideline for designing training or giving performance feedback during innovation projects.Originality/valueThe measure enables insights into the question how IWB can be fostered in practice. In addition, the contribution highlights that a measure of IWB needs to account for the construct's dynamic, context-bound nature and pay attention to usability as an important but often neglected quality criterion.

Scale to measure tourist value of destination restaurant service

2019 ◽  
Vol 31 (7) ◽  
pp. 2827-2844 ◽  
Author(s):  
Og Yeon Kim ◽  
Sunhee Seo ◽  
Vieta Annisa Nurhidayati
Keyword(s):  
Emotional Experience ◽  
Marketing Strategies ◽  
Measurement Scale ◽  
Research Model ◽  
Content Type ◽  
Five Dimensions ◽  
Restaurant Managers ◽  
Initial Item ◽  
Stage Process ◽  
Practical Implications

Purpose The purpose of this study is to develop a measurement scale to explain how international tourists, as consumers at destination restaurants, evaluate their dining experiences. Design/methodology/approach The measurement scale was developed using a three-stage process: initial item generation, scale development and scale evaluation. A total of 369 self-administered questionnaires validated the developed scale. Findings The results showed five dimensions of value of destination restaurant services: service quality value, authentic experience value, emotional experience value, social value and utility value. The scale, comprising 40 items, was reliable and valid for assessing the value of destination restaurant services. Research limitations/implications This scale revealed new items that help explain the value of various destination restaurant services among international tourists. The developed scale could be used to extend the research model with antecedents of value and consequences of value for destination restaurant services. Practical implications Considering the popularity of food tourism among international tourists, the developed scale should be useful in assessing how tourists value destination restaurant services, thereby helping restaurant managers create effective marketing strategies. Originality/value This study contributes with a new, reliable and valid measurement scale that was specifically developed to address the unique value of destination restaurant services.

scholarly journals Evaluating quality of the didactics at university: the opportunities offered by latent class modeling

2018 ◽  
Vol 30 (2) ◽  
pp. 168-180 ◽  
Author(s):  
Francesca Bassi ◽  
Renata Clerici ◽  
Debora Aquario
Keyword(s):  
Latent Class ◽  
Teaching Quality ◽  
Measurement Scale ◽  
Validity And Reliability ◽  
Measurement Scales ◽  
National Agency ◽  
Content Type ◽  
Evaluation Of Teaching ◽  
The University

Purpose Students’ evaluation of teaching quality plays a major role in higher education. Satisfaction is not directly observable, nevertheless it can be measured through multi-item measurement scales. These instruments are extremely useful and their importance requires accurate development and validation procedures. The purpose of this paper is to show how latent class (LC) analysis can improve the procedures for developing and validating a multi-item measurement scale for measuring students’ evaluation of teaching and, at the same time, provide a deeper insight in the phenomenon under investigation. Design/methodology/approach The traditional literature highlights specific protocols along with the statistical instruments to be used for achieving this goal. However, these tools are suited for metric variables but they are adopted even when the nature of the observed variables is different, as it often occurs, since in many cases the items are ordinal. LC analysis takes explicitly into account the ordinal nature of the variables and also the fact that the object of interest is unobservable. Findings The data refer to the questionnaire to evaluate didactics to the students of the University of Padua. Within LC analysis allows an insight of scale properties, such as dimensionality, validity and reliability. Moreover, the results provide a deeper view in the way students use the scale to report satisfaction suggesting to revise the instrument according to the suggestion by the National Agency for University Evaluation. Originality/value The paper gives an original contribution on two sides. On the side of methods, it introduces a more accurate methodology for evaluating scales to measure the students’ satisfaction. On the side of applications, it provides important suggestions to the university management to improve the process of quality of the didactics evaluation.

Perceived authenticity of social media influencers: scale development and validation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jung Ah Lee ◽  
Matthew S. Eastin
Keyword(s):  
Social Media ◽  
Online Survey ◽  
Theoretical Work ◽  
Measurement Scale ◽  
Content Type ◽  
Five Dimensions ◽  
Intention To Purchase ◽  
Key Driver ◽  
Qualitative Responses ◽  
Development And Validation

PurposePublic perceptions of the authenticity of social media influencers (SMIs) are a key driver of the latter's persuasiveness as brand endorsers. Despite its importance, no measurement scale currently exists for perceived authenticity of social media influencers (PASMIs). This prevents practitioners from effectively assessing consumers' perceptions of an influencer's authenticity prior to a potential partnership. To provide better guidance, this research develops and validates a scale of PASMI as well as examines the relationships between the underlying dimensions of the scale and key consumer behavior variables.Design/methodology/approachThe current research consists of two studies: the first study constructs a scale; the second validates it. In Study 1, items were generated from existing scales as well as from qualitative responses. These items were revised based on feedback provided by an independent group of reviewers. Furthermore, an online survey was conducted to purify the items. In Study 2, the scale was validated with a new sample.FindingsResults suggest that perceived SMI authenticity is a multidimensional construct consisting of sincerity, truthful endorsements, visibility, expertise and uniqueness. Each of the five dimensions has varying effects on consumers' evaluation of an SMI, willingness to follow an SMI, and intention to purchase products that SMIs recommend.Originality/valueThis research extends theoretical work on authenticity by developing and validating a scale as well as delving into the construct of perceived SMI authenticity. Practical implications are provided for marketers and SMIs.

Multi-dimensional scale to measure destination food image: case of Korean food

2015 ◽  
Vol 117 (12) ◽  
pp. 2914-2929 ◽  
Author(s):  
Sunhee Seo ◽  
Nara Yun
Keyword(s):  
Factor Analysis ◽  
Scale Development ◽  
Factor Structure ◽  
Food Culture ◽  
Measurement Scale ◽  
Content Type ◽  
Five Dimensions ◽  
Complex Dimensions ◽  
Development Processes ◽  
Food Image

Purpose – Given the increasing importance of food in tourist activities and destination choice, the purpose of this paper is to reveal a comprehensive measurement scale to evaluate the image of destination food, adopting procedures recommended by previous studies. Design/methodology/approach – The procedure in this study followed two steps: first, item generation including literature review and focus groups; and second, scale purification. Scale purification included exploratory factor analysis to derive an initial factor structure and reliability assessment and confirmatory factor analysis to test the theoretical factor structure and assess validity. Findings – The scale development procedure yielded five dimensions of destination food image: “food safety and quality,” “attractiveness of food,” “health benefits of food,” “food culture,” and “unique culinary arts.” Research limitations/implications – This study contributes to the food-related tourism literature by measuring destination food image based on scale development processes using both cognitive and affective elements. Practical implications – The results help practitioners understand the complex dimensions of destination food image and how destination marketing professionals can use this image to advertise a destination. Originality/value – This study has value in measuring destination food image through scale development processes and integrating both cognitive evaluations and affective evaluations.

Measuring returns management orientation

2017 ◽  
Vol 28 (2) ◽  
pp. 251-265 ◽  
Author(s):  
Haozhe Chen ◽  
Kenneth Anselmi ◽  
Mauro Falasca ◽  
Yu Tian
Keyword(s):  
Empirical Research ◽  
Academic Community ◽  
Measurement Scale ◽  
Validity And Reliability ◽  
Management Performance ◽  
Content Type ◽  
Starting Point ◽  
Management Orientation ◽  
Returns Management ◽  
Behavioral Perspective

Purpose The field of returns management has become an important supply chain management topic. The purpose of this paper is to develop a conceptualization of returns management orientation (RMO), a topic that has been largely ignored by the academic community. Design/methodology/approach A series of interviews with experts and a review of the literature were used to develop the construct. Empirical survey data were used to validate the proposed RMO measurement scale. Findings Statistical results support the validity and reliability of the new RMO construct. Different analyses show that the proposed conceptualization satisfies the criteria of the tests for unidimensionality, construct validity, internal consistency reliability, and nomological validity. Furthermore, the results of this study confirm the positive relationship between a firm’s RMO and returns management performance. Research limitations/implications The present study provides a starting-point for further empirical research on returns management from a behavioral perspective. Practical implications RMO has a significant impact on returns management performance. The proposed RMO measurement scale provides a useful tool for companies to evaluate their management’s emphasis or recognition of the returns management function. Originality/value While the field of returns management has gained increased attention from both academics and practitioners, empirical research efforts on this topic are still limited. In order to address this issue, this study takes a behavioral perspective and follows a well-established approach to operationalize the construct of RMO.

scholarly journals Measuring Organizational Citizenship Behaviors (OCB) in Secondary Schools in Pakistan and a Comparison with Factors of a School Growth Mindset Culture

2019 ◽  
Vol 9 (2) ◽  
pp. 83
Author(s):  
Muhammad Niqab ◽  
Janet Hanson ◽  
Arthur Bangert ◽  
Sathiamoorthy Kannan ◽  
Sailesh Sharma ◽  
...  
Keyword(s):  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Research Literature ◽  
Growth Mindset ◽  
Collaborative Problem Solving ◽  
School Level ◽  
Organizational Level ◽  
Measurement Scale ◽  
Citizenship Behavior ◽  
Validity And Reliability

The study adds important contributions to the research literature on organizational citizenship behavior by providing empirical evidence of the leader’s influence as a factor in the development of OCB at the organizational level in government schools (n=34) in Pakistan. Research has shown that where OCB is present, both teachers and leaders increase work diffusion and move toward increasing productivity in their schools. This study meets the current need for reliable measures that operationalize constructs, such as OCB, by testing the validity and reliability of a new measurement scale for school level OCB; using SEM methods and survey responses from secondary school teachers (n= 408). Results revealed the survey reliably operationalizes school level OCB using three-factors named shared leadership, civic virtue, and collaborative problem solving. These factors compared favorably to the construct of a school growth mindset. Implications for schools include directing resources at professional development to increase the school leader’s capacity to promote OCB in their schools.

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