scholarly journals Assessing industrial barriers of additively manufactured digital spare part implementation in the machine-building industry: a cross-organizational focus group interview study

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sergei Chekurov ◽  
Mika Salmi ◽  
Victor Verboeket ◽  
Tuomas Puttonen ◽  
Tuomas Riipinen ◽  
...  
Keyword(s):  
Focus Group ◽  
Service Providers ◽  
Spare Part ◽  
Spare Parts ◽  
Machine Building ◽  
Building Industry ◽  
Implementation Barriers ◽  
Content Type ◽  
Design Documentation ◽  
Organizational Focus

PurposeAlthough additive manufacturing (AM) has been demonstrated to have significant potential in improving spare part delivery operations and has been adopted to a degree in the aviation and automotive industries, its use in spare part production is still limited in other fields due to a variety of implementation barriers. The purpose of this article is to assess the significance of previously reported barriers in the context of the machine-building industry.Design/methodology/approachAdoption barriers are identified from the literature and formulated as hypotheses, which are verified with a set of focus group interviews consisting of original equipment manufacturers (OEMs), AM service providers and quality inspection and insurance institutions. The results of the interviews are reported qualitatively, and the transcripts of the interviews are subjected to quantitative content analysis.FindingsThe article identifies distrust in quality, insufficient material and design knowledge among stakeholders and poor availability of design documentation on spare parts as the key barriers of adopting AM in the production of spare parts. The three key barriers are interconnected and training engineers to be proficient in design and material issues as well as producing high-quality design documentation will yield the highest increase in AM implementation in spare parts.Originality/valueThe article offers a unique approach as it investigates the subjective views of a cross-organizational group of industrial actors involved in the machine-building industry. The article contributes to the theory of digital spare parts by verifying and rejecting presented barriers of AM implementation and how they are interconnected.

scholarly journals Performance tradeoffs for spare parts supply chains with additive manufacturing capability servicing intermittent demand

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kyle C. McDermott ◽  
Ryan D. Winz ◽  
Thom J. Hodgson ◽  
Michael G. Kay ◽  
Russell E. King ◽  
...  
Keyword(s):  
Supply Chain ◽  
Additive Manufacturing ◽  
Production Capacity ◽  
Spare Part ◽  
Spare Parts ◽  
Mixed Integer ◽  
Network Configuration ◽  
Intermittent Demand ◽  
Content Type ◽  
Demand Patterns

PurposeThe study aims to investigate the impact of additive manufacturing (AM) on the performance of a spare parts supply chain with a particular focus on underlying spare part demand patterns.Design/methodology/approachThis work evaluates various AM-enabled supply chain configurations through Monte Carlo simulation. Historical demand simulation and intermittent demand forecasting are used in conjunction with a mixed integer linear program to determine optimal network nodal inventory policies. By varying demand characteristics and AM capacity this work assesses how to best employ AM capability within the network.FindingsThis research assesses the preferred AM-enabled supply chain configuration for varying levels of intermittent demand patterns and AM production capacity. The research shows that variation in demand patterns alone directly affects the preferred network configuration. The relationship between the demand volume and relative AM production capacity affects the regions of superior network configuration performance.Research limitations/implicationsThis research makes several simplifying assumptions regarding AM technical capabilities. AM production time is assumed to be deterministic and does not consider build failure probability, build chamber capacity, part size, part complexity and post-processing requirements.Originality/valueThis research is the first study to link realistic spare part demand characterization to AM supply chain design using quantitative modeling.

Time-based responsive logistics for a maintenance service network

2019 ◽  
Vol 25 (4) ◽  
pp. 589-611 ◽  
Author(s):  
Ioannis Manikas ◽  
Balan Sundarakani ◽  
Vera Iakimenko
Keyword(s):  
Case Study Research ◽  
Spare Part ◽  
Service Level ◽  
Spare Parts ◽  
Retail Banking ◽  
Distribution Centers ◽  
Service Network ◽  
Content Type ◽  
Maintenance Service

PurposeThe purpose of this paper is to identify the main reasons for spare parts logistics failures and address logistics distribution design in order to achieve the desired level of after-sales maintenance service.Design/methodology/approachThis research is based on an empirical case study on a large corporation providing worldwide with retail banking hardware, software and services. The case study focuses on the automated teller machine (ATM) part of activities, with a focus on the spare parts distribution and after-sales service network in the Eastern Europe.FindingsThe proposed network solution of multiple distribution centers with short-cut distance saving approach will enable the case study company to redesign their spare part logistics architecture in order to achieve short response time. Research findings reveal possible spare parts delivery delays and thus the service-level agreement failures with clients in the case study company.Research limitations/implicationsThis research covers a particular supply chain environment and identified research gaps. It discusses a time-based responsive logistics problem and develops a conceptual framework that would help researchers to better understand logistics challenges of installed equipment maintenance and after-sales service.Originality/valueThis case study research shows the “big picture” of spare parts logistics challenges as vital part of installed equipment after-sales and maintenance service network, as well as emphasizes how the unique context of a market like Russian Federation can set-up a distribution network efficiently. Strategies applied to handle such service-level failures, reverse logistics aspects of repairable and non-repairable spare parts to such large ATM after-sales service network based on this longitudinal case offer value for similar scale companies.

scholarly journals Does Quality Matter? A Study on Customer Expectation in Motorcycle Repair Provider in Surabaya, Indonesia

2020 ◽  
Vol 76 ◽  
pp. 01006
Author(s):  
Dhyah Harjanti ◽  
Edbert Karlison Theodore ◽  
Shahzad Ali
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Relationship Quality ◽  
Service Providers ◽  
Positive Impact ◽  
Spare Part ◽  
Spare Parts ◽  
Repair Service ◽  
Fierce Competition ◽  
The Impact

Motorcycle has become a common vehicle in Indonesia due to its flexibility to drive around in various geographical terrain. The number of motorcycle purchases in Indonesia is increasing annually, along with the repair services and spare part selling. Abundant repair service providers create fierce competition among themselves, so many providers maintain their service quality in order to retain their customer. The aim of this research is to investigate the impact of service quality and relationship quality to customer satisfaction in motorcycle repair providers. This research is using the quantitative approach, in which the data are collected by questionnaires distributed to samples of populations. The population is the customers who have purchased repair services and spare parts for their motorcycle, and the number of samples is 100 respondents. The data are analyzed with a SmartPLS software, and the results show a positive significant impact from service quality to customer satisfaction, a positive significant impact from service quality to relationship quality, and a positive impact from relationship quality to customer satisfaction. Therefore, for the long term competitive advantage, motorcycle repair service providers have to consider their service quality and relationship quality to retain their customers.

scholarly journals Commissioning personalised care in the English adult social care sector: an action research model to support leadership development

2014 ◽  
Vol 5 (1) ◽  
pp. 3-15 ◽  
Author(s):  
Janet McCray ◽  
Adam Palmer
Keyword(s):  
Leadership Development ◽  
Brain Injury ◽  
Action Research ◽  
Focus Group ◽  
Social Care ◽  
Service Providers ◽  
Research Approach ◽  
The South ◽  
Content Type

Purpose – The purpose of this paper is to present the perspectives of English adult social care sector partners on the qualifications and standards required for leaders as they prepare to meet the demands of commissioning personalised care. Continuing an action research cycle guided by Coghlan and Brannicks (2010, p. 4) organisational centred model (McCray and Palmer, 2009) it benefits from the previous experience and reflection in action of the partners and researchers. Set in a general social care context, lessons learned from the study outcomes will be of interest to both commissioners of services and service users with acquired brain injury. Design/methodology/approach – A model of action research informed by Coghlan and Brannicks’ (2010, p. 4) organisational centred model focused on context, quality of relationships, quality of the research process and its’ outcomes was used. The role of the authors was to facilitate diagnosis of the leadership issues arising from the implementation of personalised care in the English adult social care sector and in collaboration with sector partners seek resolutions. Six focus groups comprising two commissioners, service providers, user group and care manager/social work leads were facilitated at two separate events in the south of England. Findings – Findings presented are derived from focus group discussions with strategic and organisational leaders and service user partners from the English adult social care sectors. Analysis of focus group data identified a number of themes. The overarching themes of human resource management, gaps in industry standards and leadership are discussed here. Whilst industry sector standard qualifications and frameworks may be at the centre of strategic planning for transformation, findings here have identified that additional support will be required to create leaders who can commission successfully to create cultural change. New approaches to leadership development may be needed to facilitate this process. Research limitations/implications – The study offers a single method qualitative research approach based on two local authorities in the south of England. It presents a localised and particular view of leadership development needs. Practical implications – The paper shows how action research can make a contribution to knowledge and practice. Originality/value – The paper provides interesting new insights into the skills for commissioning in a changing public and third sector environment with reference to commissioning personalised support for people with brain injury.

scholarly journals Selecting parts for additive manufacturing in service logistics

2016 ◽  
Vol 27 (7) ◽  
pp. 915-931 ◽  
Author(s):  
Nils Knofius ◽  
Matthieu C. van der Heijden ◽  
W.H.M. Zijm
Keyword(s):  
Additive Manufacturing ◽  
Spare Part ◽  
Spare Parts ◽  
Sensitivity Analyses ◽  
Analytic Hierarchy ◽  
Content Type ◽  
Business Cases ◽  
Effectiveness And Efficiency ◽  
Hierarchy Process ◽  
Service Supply Chains

Purpose For more than ten years, the value of additive manufacturing (AM) for after-sales service logistics has been propagated. Today, however, only few applications are observed in practice. The purpose of this paper is to discuss possible reasons for this discrepancy and to develop a method to simplify the identification of economically valuable and technologically feasible business cases. Design/methodology/approach The approach is based on the analytic hierarchy process and relies on spare part information, that is easily retrievable from the company databases. This has two advantages: first, the approach can be customized toward specific company characteristics, and second, a very large number of spare parts may be assessed simultaneously. A field study is discussed in order to demonstrate and validate the approach in practice. Furthermore, sensitivity analyses are performed to evaluate the robustness of the method. Findings Results provide evidence that the method allows a valid prioritization of a large spare part assortment. Also, sensitivity analyses clarify the robustness of the approach and illustrate the flexibility of applying the method in practice. More than 1,000 positive business cases of AM for after-sales service logistics have been identified based on the method. Originality/value The developed method enables companies to rank spare parts according to their potential value when produced with AM. As a result, companies can evaluate the most promising spare parts first. This increases the effectiveness and efficiency of identifying business cases and thus may support the adoption of AM in after-sales service supply chains.

Measuring life cycle costs for complex B2B products

2019 ◽  
Vol 25 (2) ◽  
pp. 355-375
Author(s):  
Matthias Schlipf ◽  
Carlos Keller ◽  
Fabian Lutzenberger ◽  
Stefan Pfosser ◽  
Andreas Rathgeber
Keyword(s):  
Life Cycle ◽  
Case Studies ◽  
Life Cycle Cost ◽  
Spare Part ◽  
Spare Parts ◽  
Content Type ◽  
Capital Costs ◽  
Different Types ◽  
Interdisciplinary Methodology ◽  
Engine Maintenance

PurposeThe purpose of this paper is to develop a new interdisciplinary methodology to estimate the life cycle cost (LCC) of complex business-to-business products in order to price different types of maintenance contracts and show the applicability of the method in a case study. LCC comprise of initial capital costs as well of operation costs including probabilistic costs (such as the costs of repairs and spare parts), which are directly linked to the maintenance characteristics of the product.Design/methodology/approachThe paper proposes an integrated and practical methodology that applies different approaches from different disciplines. Therefore, exponential distributions for failure rates in subsystems, World Bank logistics factors for logistics costs of spare part handling, as well implied credit default probabilities for the counterpart risk in full service leasing contracts are applied. In order to validate the applicability of the proposed methodology to practical problems, the tool is applied in three case studies.FindingsThe results of the case studies show that this methodology can be applied to analyze LCC structures of engines operating in various regions with regard to different types of engine maintenance contracts. The results also highlight the interplay of technical as well as financial risks.Originality/valueBecause the literature in maintenance engineering so far either proposes general frameworks to calculate LCC or concentrates on specific aspects of LCC, the paper contributes to the literature in presenting a new interdisciplinary methodology to estimate the LCC.

Creating a case for innovation acceleration in the New Zealand building industry

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Johnson Adafin ◽  
Suzanne Wilkinson ◽  
James O. B. Rotimi ◽  
Casimir MacGregor ◽  
John Tookey ◽  
...  
Keyword(s):  
New Zealand ◽  
Focus Group ◽  
Interpretative Phenomenological Analysis ◽  
Empirical Studies ◽  
Inductive Reasoning ◽  
Sampling Procedure ◽  
Building Industry ◽  
Philosophical Approach ◽  
Content Type ◽  
Physical Constraints

Purpose This study aims to examine how innovation can be accelerated within the New Zealand (NZ) building industry to improve the productivity and efficiency of the industry. Design/methodology/approach The study adopted a mixed philosophical approach combining interpretivism and post-positivism. Data for the study were obtained through a focus group of 50 practitioners that were selected using a stratified sampling procedure. All focus group data were audio-recorded, notes of the discussions were taken and then transcribed, de-identified and managed using NVivo software. Data analysis was undertaken using thematic analysis and inductive reasoning consistent with interpretative phenomenological analysis. Findings The study findings revealed that the industry could benefit from the adoption of new and emerging technologies to improve its performance, especially its productivity and efficiency. Key drivers for the adoption of innovative practices included the adaptation of “local best practices” from case studies that would consist of stories of successful innovations that could foster confidence in future innovation. It was also identified that Government and industry should nurture innovation through collaborative contracts, policies and regulations. Further, it was highlighted that a culture of innovation needed to be developed to help nurture competencies and capability within the industry workforce. Research limitations/implications This study provides an in-depth examination of the need for innovation from the point of view of building industry practitioners. This study provides a useful starting-off point for further research and for the creation of policies that could help to support and accelerate innovation within the NZ building industry. Practical implications NZ’s building industry productivity and efficiency have been sub-optimal relative to other industries. But using evidence from the experiences and knowledge of industry practitioners, strategies can be developed to accelerate innovation within the NZ building industry that could help reverse industry performance. Further, the research findings can help inform government policies to develop support mechanisms that could encourage innovation in the industry in NZ. In addition, it is anticipated that the findings will provide a useful set of guidance for other countries that have similar market and physical constraints as those encountered by NZ. Originality/value There is a dearth of empirical studies on innovation in the NZ building industry which the current study contributes to. By sharing industry practitioners’ experiences and knowledge of innovation, the paper seeks to counteract more technocratic and technological optimist accounts of innovation within the building industry. Further, the paper provides insights into how the NZ building industry can transform its performance through innovation.

Cultural differences in servitization: Nordic manufacturers in China

2015 ◽  
Vol 6 (3) ◽  
pp. 223-245 ◽  
Author(s):  
Sen Bao ◽  
Marja Toivonen
Keyword(s):  
Cultural Differences ◽  
Service Providers ◽  
Developed Countries ◽  
Spare Parts ◽  
Added Value ◽  
Business Culture ◽  
Business Practices ◽  
Manufacturing Companies ◽  
Content Type ◽  
Study Approach

Purpose – The purpose of this study is to examine the challenge of cultural differences in servitizing manufacturing. The focus is on services that the representatives of small, developed and open economies (exemplified by Nordic countries) provide in a large, developing and centralized economy (exemplified by China). Along with internationalization, cultural differences in business practices have become a topical issue. They may be particularly challenging when the business area is new and the cultures of business parties include opposing characteristics. Design/methodology/approach – A multiple case study approach is applied, including five case companies from Finland and Sweden. They are all manufacturing companies in metals and mechanical engineering industries, offering product services, process optimization and consultancy services. Empirical data have been collected from both Nordic service providers and their customers in China. Findings – The data reveal that services including tangible elements (e.g. spare parts) are successful in China. However, there is also a growing demand for total solutions. Customers’ buying behavior is not only influenced by the Chinese business culture, e.g. “guanxi”, but it also varies according to the ownership of companies (state-owned, private, foreign) and to the geography. A prerequisite for success is a shared understanding of central business concepts – in this case, the interpretations of “tangibility” and “added-value” turned out to be particularly important. Originality/value – This study indicates that generalizations based on the experience of developed countries may be misleading in developing countries, as they may “jump over” some steps on their way toward advanced services. In China, services as offerings are newcomers, but service culture in a “tacit” form is embedded due to the Confucian influence. The recent view of service-dominant logic that highlights the mutual benefit as the core of service business may actually be quite near to the original Chinese thinking.

People-process-performance benchmarking technique in cloud computing environment

2019 ◽  
Vol 69 (9) ◽  
pp. 1955-1972
Author(s):  
Issam Kouatli
Keyword(s):  
Cloud Computing ◽  
Focus Group ◽  
Performance Measurement ◽  
Service Provider ◽  
Data Center ◽  
Best Practice ◽  
Service Providers ◽  
Cloud Service ◽  
Process Performance ◽  
Content Type

Purpose Cloud computing is relatively a new type of technology demanding a new method of management techniques to attain security and privacy leading to customer satisfaction regarding “Business Protection” measure. As cloud computing businesses are usually composed of multiple colocation sites/departments, the purpose of this paper is to propose a benchmark operation to measure and compare the overall integrated people-process-performance (PPP) among different departments within cloud computing organization. The purpose of this paper is to motivate staff/units to improve the process performance and meet the standards in a competitive approach among business units. Design/methodology/approach The research method was conducted at Cirrus Ltd, which is a cloud computing service provider where a focus group consists of six IT professionals/managers. The objective of the focus group was to investigate the proposed technique by selecting the best practices relevant criteria, with the relevant sub-criteria as a benchmarking performance tool to measure PPP via an analytic hierarchy processing (AHP) approach. The standard pairwise comparative AHP scale was used to measure the performance of three different teams defined as production team, user acceptance testing team and the development team. Findings Based on best practice performance measurement (reviewed in this paper) of cloud computing, the proposed AHP model was implemented in a local medium-sized cloud service provider named “Cirrus” with their single site data center. The actual criteria relevant to Cirrus was an adaptation of the “Best practice” described in the literature. The main reason for the adaptation of criteria was that the principle of PPP assumes multiple departments/datacenters located in a different geographical area in large service providers. As Cirrus is a type of SMEs, the adaptation of performance measurement was based on teams within the same data center location. Irrelevant of this adaptation, the objective of measuring vendors KPI using the AHP technique as a specific output of PPP is also a valid situation. Practical implications This study provides guidance for achieving cloud computing performance measurement using the AHP technique. Hence, the proposed technique is an integrated model to measure the PPP under monitored cloud environment. Originality/value The proposed technique measures and manages the performance of cloud service providers that also implicitly act as a catalyst to attain trust in such high information-sensitive environment leading to organizational effectiveness of managing cloud organizations.

Expected maintenance waste reduction benefits after implementation of Just in Time (JIT) philosophy in maintenance (a statistical analysis)

2019 ◽  
Vol 25 (1) ◽  
pp. 25-40 ◽  
Author(s):  
Sandeep Phogat ◽  
Anil Kumar Gupta
Keyword(s):  
Data Interpretation ◽  
General Information ◽  
Spare Parts ◽  
Waste Reduction ◽  
Maintenance Cost ◽  
Just In Time ◽  
Content Type ◽  
Great Saving ◽  
Research Findings ◽  
Structured Questionnaire

Purpose The maintenance department of today, like many other departments, is under sustained pressure to slash costs, show outcome and support the assignment of the organization, as it is a commonsensical prospect from the business perspective. The purpose of this paper is to examine expected maintenance waste reduction benefits in the maintenance of organizations after the implementation of just-in-time (JIT) managerial philosophy. For this, a structured questionnaire was designed and sent to the 421 industries in India. Design/methodology/approach The designed questionnaire was divided into two sections A and B to assist data interpretation. The aim of the section A was to build general information of participants, type of organization, number of employees, annual turnover of the organization, etc. Section B was also a structured questionnaire developed based on a five-point Likert scale. The identified critical elements of the JIT were included in the questionnaire to identify the maintenance waste reduction benefits in the maintenance of organizations. Findings On the basis of the 133 responses, hypothesis testing was done with the help of Z-test, and it was found out that in maintenance, we can reduce a large inventory of spare parts and also shorten the excessive maintenance activities due to the implementation of JIT philosophy. All the four wastes: waste of processing; waste of rejects/rework/scrap in case of poor maintenance; waste of the transport of spares, and waste of motion, have approximately equal weightage in their reduction. Waste of waiting for spares got the last rank, which showed that there are little bit chances in the reduction of waiting for spares after the implementation of JIT philosophy in maintenance. Practical implications The implication of the research findings for maintenance of organizations is that if maintenance practitioners implement elements of JIT philosophy in maintenance then there will be a great reduction in the maintenance wastes. Originality/value This paper will be abundantly useful for the maintenance professionals, researchers and others concerned with maintenance to understand the significance of JIT philosophy implementation to get the expected reduction benefits in maintenance wastes of organizations which will be helpful in the great saving of maintenance cost and time side by side great increment in the availability of machines.

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