Toward a service ecosystem perspective at the base of the pyramid

2015 ◽  
Vol 26 (5) ◽  
pp. 684-705 ◽  
Author(s):  
Soumaya Ben Letaifa ◽  
Javier Reynoso
Keyword(s):  
Empirical Studies ◽  
Research Direction ◽  
Future Research ◽  
Base Of The Pyramid ◽  
Content Type ◽  
Service Ecosystems ◽  
Service Logic ◽  
Future Research Directions ◽  
Service Ecosystem ◽  
Bop Markets

Purpose – The purpose of this paper is to combine service-dominant logic premises with ecosystem characteristics in the base of the pyramid (BoP) environment, aiming to establish the foundations of a new service ecosystem framework for BoP contexts. Design/methodology/approach – This conceptual paper is developed by connecting service logic with an ecosystem perspective, developing theoretical propositions for sustainable service ecosystems at the BoP, and identifying future research direction using this new framework. Findings – The paper first highlights main challenges faced in the BoP environment. It then constructs an ecosystem framework for BoP contexts composed by four theoretical propositions: first, need to shift from a top-down to a multi-actor BoP approach; second, need of social embeddedness for successful BoP initiatives; third, service co-creation for and with local communities with actors playing multiple social roles; and fourth, multi-actor and multi-dimensional value creation. Future research directions are identified related to these propositions. Research limitations/implications – Theoretical propositions integrating the service ecosystem framework need further exploration and confirmation with additional empirical studies. Practical implications – Proposed framework and propositions provide useful insights for practitioners from different types of organizations aiming to participate in BoP markets. Social implications – Understanding the need to integrate a service ecosystem perspective in BoP contexts is fundamental to better address the needs of all actors involved. Originality/value – The conceptual framework proposed offers a comprehensive, multi-dimensional, and multi-actor perspective on how to understand, and better address services in BoP contexts. Future research avenues identified offer a more inclusive agenda for increasing service knowledge at the BoP.

Engagement platforms in the sharing economy

2017 ◽  
Vol 27 (4) ◽  
pp. 761-777 ◽  
Author(s):  
Christoph F. Breidbach ◽  
Roderick J. Brodie
Keyword(s):  
Empirical Studies ◽  
Theoretical Perspective ◽  
Academic Research ◽  
Sharing Economy ◽  
Service Research ◽  
Future Research ◽  
Information Communication ◽  
Content Type ◽  
Future Studies ◽  
Service Ecosystem

Purpose The purpose of this paper is to identify and delineate research directions that guide future empirical studies exploring how engagement platforms facilitate value co-creation and actor engagement in the context of the sharing economy. Design/methodology/approach The authors adopt a midrange theorizing approach with service-dominant logic as the integrating meta-theoretical perspective to develop a theoretical framework about service platforms, engagement platforms, and actor engagement in information communication technology (ICT) mediated environments. The authors then contextualize the framework for the sharing economy. Findings The authors introduce 20 unique research questions to guide future studies related to service ecosystems, engagement platforms, and actor engagement practices in the context of the sharing economy. Research limitations/implications The sharing economy is an emerging phenomenon that is driven by the development and proliferation of engagement platforms. The engagement platform concept therefore provides a novel perspective for exploration of how ICT can be utilized to facilitate value co-creation and engagement amongst interdependent economic actors in a service ecosystem. Practical implications The purpose of this paper is to guide future academic research, rather than managerial practice. Future research based on the framework can help guide decision-makers to implement and use engagement platforms more effectively. Originality/value This paper offers new insight into the important intersection of ICT and service research, and guides future studies exploring the role of engagement platforms in the context of the sharing economy.

Supply chain management at the base of the pyramid

2019 ◽  
Vol 49 (5) ◽  
pp. 438-450 ◽  
Author(s):  
Wendy L. Tate ◽  
Lydia Bals ◽  
Donna Marshall
Keyword(s):  
Supply Chain ◽  
Research Agenda ◽  
Future Research ◽  
Demand Side ◽  
Base Of The Pyramid ◽  
Special Issue ◽  
Content Type ◽  
Global Sustainability ◽  
Future Research Agenda ◽  
Bop Markets

Purpose The purpose of this paper is to compile a set of articles tackling supply chain issues in BOP contexts that address both demand and supply. Solutions are needed for global sustainability problems from medical aid and food availability to the ability to participate in supply chains for the global poor. Design/methodology/approach The accepted articles in the special issue used a range of qualitative and quantitative methodologies to answer research questions in a variety of base of the pyramid (BOP) contexts. These approaches and results distinguish between demand (BOP market) and supply, or base of the chain (BOC), perspectives. Findings The findings in the eight accepted marticles are interesting and applicable across different BOP contexts. Compilation of the articles into the special issue and the accompanying editorial led to a comprehensive future research agenda that addresses demand-side issues by investigating the customers in BOP markets, and supply-side issues focusing on the suppliers and intermediaries (BOC) who supply BOP markets. Future research ideas include a focus on supply chain design issues situated at the intersection of the demand (BOP) and the supply (BOC) concerns that address the needs of the world’s poorest populations. Research limitations/implications All of the selected articleshave societal implications related to addressing the needs of BOP populations. Many of these articles also have economic and environmental implications, the other two pillars of the triple bottom line. The detailed future research agenda developed in this editorial presents implications for researchers working in emerging and BOP communities to push research forward and further develop the foundational literature in the BOP context. Practical implications From a practical standpoint, each of the eight articles presents ideas for businesses that help address the needs of the global poor while enhancing global sustainability performance. The editorial summarizes these implications and provides new directions and examples of success in the BOP context. Managers are provided with techniques to address the supply and demand side of these growing markets. Originality/value The overall conceptual framework and positioning of the final papers into the BOP market, BOC suppliers and a combination of the two is novel and helps provide guidance to both scholars and managers.

The role of loyalty programs in healthcare service ecosystems

2017 ◽  
Vol 29 (6) ◽  
pp. 899-919 ◽  
Author(s):  
Vusal Gambarov ◽  
Debora Sarno ◽  
Xhimi Hysa ◽  
Mario Calabrese ◽  
Alberto Bilotta
Keyword(s):  
Service Quality ◽  
Healthcare Service ◽  
Empirical Studies ◽  
Relevant Literature ◽  
Well Being ◽  
Loyalty Programs ◽  
Content Type ◽  
Service Ecosystems ◽  
Service Ecosystem

Purpose The purpose of this paper is to investigate the role of patient loyalty programs in healthcare environment, generally considered as a way to engage patients and potentially increase the perception of service quality of healthcare systems, but not systematically analyzed at the state of the art. Design/methodology/approach The Service Dominant logic and, in particular, the service ecosystem construct are adopted and integrated with relevant literature references and empirical studies on a sample of patients. Loyalty programs are interpreted as institutions coordinating actors of the healthcare service ecosystem. Findings A conceptual model linking loyalty programs to patients and healthcare providers’ co-creation practices, engagement, satisfaction, trust, and perception of service quality is build and explained based on literature and a case study, finding that loyalty programs can strengthen the adaptability and the well-being of a healthcare service ecosystem. Practical implications This contribution can have a significant impact on the design of new and the evolution of current healthcare service ecosystem, providing interesting insights to practitioners on the topic of loyalty programs, both for their development and their benefits. Originality/value The paper revised previous healthcare service ecosystems and highlights the role of the loyalty program institution at each level and between levels of the ecosystem.

Extending the context of service: from encounters to ecosystems

2015 ◽  
Vol 29 (6/7) ◽  
pp. 453-462 ◽  
Author(s):  
Melissa Archpru Akaka ◽  
Stephen L. Vargo
Keyword(s):  
Conceptual Framework ◽  
Marketing Research ◽  
Services Marketing ◽  
Ecosystem Approach ◽  
Future Research ◽  
Service Encounters ◽  
Content Type ◽  
Dynamic Perspective ◽  
Service Ecosystems ◽  
Service Ecosystem

Purpose – The purpose of this paper is to extend conceptually the context of service beyond service encounters and servicescapes by applying a service-ecosystem approach to context and experiential view on value. Design/methodology/approach – We develop a conceptual framework of an extended service context that is based on an S-D logic, service-ecosystems view. Findings – The service ecosystem approach proposed here contributes to the advancement of “services” marketing research by extending the context of service in two ways: its emphasis on service as the basis of all exchange allows the consideration of all instances of value-in-use, in-context, to be considered as a service experience; its conceptualization of context broadens the time/place dimensions that conventionally restrain research in service encounters and servicescapes beyond physical, social, symbolic and relational dimensions to consider the multiplicity of institutions across a wider socio-historic space. Research limitations/implications – This paper offers a broad conceptual framework for considering an extended view of service context. Future research is needed, both conceptual and empirical, to identify more specific components of service context and how they influence evaluations of experience. Practical implications – Extending the scope of service context draws attention to the participation of customers and other actors in the co-creation of the service context, as well as the experience. This points toward the need to consider the competences and skills of customers as well as their socio-historic perspective in the design and development of a servicescape or more specific service encounter. Originality/value – We offer a dynamic perspective of service context to help further the reach of services marketing research by extending the context of service across a variety of exchange encounters and pointing toward institutions as a central influence on phenomenological views of experience.

scholarly journals Organizational forgetting Part I: a review of the literature and future research directions

2020 ◽  
Vol 27 (3) ◽  
pp. 185-209 ◽  
Author(s):  
Stefania Mariano ◽  
Andrea Casey ◽  
Fernando Olivera
Keyword(s):  
Literature Review ◽  
Organizational Context ◽  
Empirical Studies ◽  
Journal Article ◽  
Future Research ◽  
Research Approach ◽  
Content Type ◽  
Integrative View ◽  
Organizational Forgetting ◽  
Future Research Directions

Purpose The purpose of this paper is to systematically review and synthesize the literature on organizational forgetting. Design/methodology/approach A systematic literature review approach was used to synthesize current theoretical and empirical studies on organizational forgetting. Findings The review and synthesis of the literature revealed that the organizational forgetting literature is fragmented, with studies conducted across disparate fields and using different methodologies; two primary modes (i.e. accidental and purposeful) and three foci (i.e. knowledge depreciation, knowledge loss and unlearning) define current organizational forgetting literature; and the factors that influence organizational forgetting can be grouped into four clusters related to individuals, processes, tools and organizational context. Research limitations/implications This literature review has limitations related to time span coverage and journal article accessibility. Originality/value This paper offers an integrative view of organizational forgetting that proposes a holistic and multilevel research approach and systematic synthesis of organizational forgetting research.

Business model innovation: a systematic review and future research directions

2020 ◽  
Vol 12 (4) ◽  
pp. 457-476
Author(s):  
Makhmoor Bashir ◽  
M. Muzamil Naqshbandi ◽  
Rayees Farooq
Keyword(s):  
Systematic Review ◽  
Business Model ◽  
Empirical Studies ◽  
Business Model Innovation ◽  
Future Research ◽  
Content Type ◽  
New Horizons ◽  
Innovation Research ◽  
Future Research Directions ◽  
New Perspective

Purpose The purpose of this paper is to systematically analyze the literature on business model innovation by identifying its triggers, enablers, barriers, dimensions, outcomes and highlight avenues for future research. Design/methodology/approach A systematic literature review of papers on business model innovation was conducted based on the recommendations of Tranfield et al. (2003) from 2000–2019. A total of 70 conceptual and empirical studies on business model innovation research spanning from 2000 to 2019 were analyzed based on different classification schemes. Findings The systematic review approach of this paper offers a new perspective in understanding business model innovation, bridges the gap in the extant literature by providing consolidation regarding the triggers, enablers, barriers, dimensions and outcomes of business model innovation and indicating avenues for future research. Research limitations/implications A review of literature on business model innovation carried out in this paper is expected to open up new horizons for future researchers to develop and empirically test frameworks related to business model innovation. The five themes identified to shed light on important aspects of business model innovation. These themes are expected to not only strengthen the theoretical foundations of business model innovation but also help practitioners develop and implement business model innovations in their organizations. In particular, the themes related to the enablers, barriers, triggers and outcomes of business model innovation can provide useful insights for practitioners. Originality/value This study is the first of its kind that has provided consolidation regarding the triggers, enablers, barriers, dimensions and outcomes of business model innovation.

Twenty-five years’ contribution of “Benchmarking: an International Journal” to manufacturing strategy: a scientometric review

2020 ◽  
Vol 27 (10) ◽  
pp. 2887-2908 ◽  
Author(s):  
Vishwas Dohale ◽  
Angappa Gunasekaran ◽  
Milind M. Akarte ◽  
Priyanka Verma
Keyword(s):  
Research Direction ◽  
Future Research ◽  
Manufacturing Strategy ◽  
Research Gaps ◽  
Exclusion Criteria ◽  
Research Directions ◽  
Content Type ◽  
Future Research Directions ◽  
Review Study ◽  
Research Type

PurposeThis study aims at reviewing the articles on the themes of manufacturing strategy (MS) published in “Benchmarking: An International Journal (BIJ)” and investigating the trends of publication for future research.Design/methodology/approachFive-stage methodology to conduct a literature review is adopted comprising: (1) article collection, (2) inclusion/exclusion criteria, (3) reviewing the articles, (4) analyzing the articles and (5) future research directions. A total of 57 articles specific to MS domain published in BIJ are reviewed. Further, a bibliometric analysis comprising keywords co-occurrence, citation and co-citation using a VOSviewer© software followed by content analysis to analyze the type of research, type of industry and type of tool/method used is carried out.FindingsThe study helps to find the scope of the journal and research gaps in the MS domain to provide future research directions. Most of the work found is survey-based or case-based in nature. However, there is a need for empirical research to be done in the field of MS.Research limitations/implicationsThe study facilitates researchers willing to publish in BIJ to understand different themes of accepted papers concerning MS domain. The identified research gaps and future research direction can motivate researchers and practitioners to coin new approaches in the MS domain.Originality/valueA comprehensive review and analysis of the MS literature published in BIJ has been provided. To the best of authors' knowledge, the current study is the only review study in MS domain focusing on one specific journal.

scholarly journals A systematic and network-based analysis of data-driven quality management in supply chains and proposed future research directions

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Rohit Agrawal ◽  
Vishal Ashok Wankhede ◽  
Anil Kumar ◽  
Sunil Luthra
Keyword(s):  
Network Analysis ◽  
Quality Management ◽  
Supply Chains ◽  
Research Direction ◽  
Strategic Decision ◽  
Data Driven ◽  
Future Research ◽  
Management Tools ◽  
Content Type ◽  
Future Research Directions

PurposeThis work aims to review past and present articles about data-driven quality management (DDQM) in supply chains (SCs). The motive behind the review is to identify associated literature gaps and to provide a future research direction in the field of DDQM in SCs.Design/methodology/approachA systematic literature review was done in the field of DDQM in SCs. SCOPUS database was chosen to collect articles in the selected field and then an SLR methodology has been followed to review the selected articles. The bibliometric and network analysis has also been conducted to analyze the contributions of various authors, countries and institutions in the field of DDQM in SCs. Network analysis was done by using VOS viewer package to analyze collaboration among researchers.FindingsThe findings of the study reveal that the adoption of data-driven technologies and quality management tools can help in strategic decision making. The usage of data-driven technologies such as artificial intelligence and machine learning can significantly enhance the performance of SC operations and network.Originality/valueThe paper discusses the importance of data-driven techniques enabling quality in SC management systems. The linkage between the data-driven techniques and quality management for improving the SC performance was also elaborated in the presented study.

Mapping the antecedents and consequences of thriving at work

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sehrish Shahid ◽  
Michael K. Muchiri ◽  
Fred O. Walumbwa
Keyword(s):  
Transformational Leadership ◽  
Contextual Factors ◽  
Research Direction ◽  
Future Research ◽  
Content Type ◽  
Work Related ◽  
Innovative Work ◽  
Future Research Directions ◽  
Antecedents And Consequences ◽  
Thriving At Work

Purpose This paper aims to explore the antecedents and consequences of thriving at work, identifies existing gaps in the literature and proposes a framework, which encapsulates potential pathways for future research on thriving. Design/methodology/approach This paper follows a rigorous review of the extant literature on thriving mainly based on journal articles published between 2005 and 2020. Findings The paper proposes a feasible conceptual framework highlighting the antecedents and outcomes of thriving. Specifically, the review illustrates how contextual factors, represented by transformational leadership and organisational virtuousness (OV), act as antecedents of thriving and then proposes potential research direction where thriving is associated with psychological empowerment, psychological capital and innovative work behaviour. Practical implications Understanding how and when contextual factors such as transformational leadership and OV promote thriving is important for organisations and leaders who wish to know how and when they can shape resources and organisational features to enable thriving. Originality/value This unique review is one of a few studies adding to the growing research on positive psychology at the workplace. The proposed framework and future research directions have the potential to help unpack the unique relationship between work-related contextual factors and thriving.

scholarly journals Reshoring and insourcing: drivers and future research directions

2016 ◽  
Vol 46 (5) ◽  
pp. 492-515 ◽  
Author(s):  
Kai Foerstl ◽  
Jon F. Kirchoff ◽  
Lydia Bals
Keyword(s):  
Transaction Cost Economics ◽  
Research Direction ◽  
Future Research ◽  
Buying Behavior ◽  
Conceptual Approach ◽  
Research Directions ◽  
Content Type ◽  
Organizational Challenges ◽  
Outcome Relationship ◽  
Future Research Directions

Purpose – Reshoring and insourcing decisions have been discussed in the popular press, yet coverage of these topics in the academic literature is limited. The purpose of this paper is twofold: first, it seeks to develop a more complete understanding of the underlying drivers of reshoring and insourcing decisions and their permutations. Second, it seeks to provide directions for future research to further analyze the link between drivers and outcomes of the reshoring and insourcing phenomena. Design/methodology/approach – This research follows a conceptual approach guided by transaction cost economics (TCE) and organizational buying behavior (OBB) theories. First, a theoretical framework of reshoring and insourcing decisions is developed. Next a comprehensive summary of reshoring and insourcing drivers is evaluated, yielding an in-depth discussion of future research directions (FRDs). Findings – The analysis demonstrates that the framework can be utilized to explain recent insourcing and reshoring changes of firms and to help dismantle the external and organizational challenges associated with reshoring and insourcing decision making. Research limitations/implications – Three FRDs are presented in the light of TCE and OBB. A fourth research direction highlights additional contextual factors outside the scope of these two theoretical lenses. These four research directions yield insightful implications for scholars and contribute to the emerging reshoring and insourcing literature. Practical implications – The full array of potential reshoring and insourcing permutations are structured to allow for an elaboration of their respective drivers. Moreover, enablers and obstacles in implementing the multitude of combined reshoring and insourcing decisions are highlighted and summarized as contextual variables. Originality/value – The concluding conceptual framework guides the evaluation of the reshoring and insourcing driver-outcome relationship across various value creation tasks and provides guidance to scholars and managers alike.

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