scholarly journals A case study of the investment yields of high street banks

2016 ◽  
Vol 34 (5) ◽  
pp. 521-534 ◽  
Author(s):  
Terence Y.M. Lam ◽  
Malvern Tipping
Keyword(s):  
Investment Decisions ◽  
Retail Banking ◽  
Retail Sector ◽  
Lot Size ◽  
Content Type ◽  
Factors Influencing ◽  
Auction Houses ◽  
High Street ◽  
Retail Property

Purpose – Sale-and-leaseback has become an increasingly common approach during the last two decades in the investment of high street banks (banking-halls) in the UK. One measure commonly used in making property investment decisions is the all risks yield (ARY) which is associated with the level of rental income. Investors and their advisors need to know which factors are likely to result in the highest ARY when assembling investment portfolios of such properties. The purpose of this paper is to identify those yield influences. Design/methodology/approach – A qualitative multiple-case study was adopted. A literature review generated a hypothesis which was tested by a qualitative study, based upon semi-structured interviews and a questionnaire, to establish the influencing factors. Expert interviews were held with the heads of those three major auction-houses dealing with auctions of all retail bank premises in the Great Britain market, whilst the questionnaire survey involved investment professionals from within the auction-houses. Findings – The study confirmed that the four factors influencing yields and investors’ decision-making when purchasing retail banking premises were tenant banking company (brand names), regional location (north and south super-regions), lot size (hammer price), and tenure (freehold or leasehold). Research limitations/implications – This investigation focuses on Great Britain’s geographical and political area which includes England, Scotland and Wales, but excludes Northern Ireland. This research focuses on banking-halls as a sub-class of retail property investment. The findings form a baseline upon which further research can be conducted on other sub-types of retail property such as high street shops and retail parks. The results will also underpin the development of a quantitative yield predictive model based on regression analysis. Practical implications – To maximize the returns on property investments, investors and their professional advisors can use those factors having the greatest influence on yields to make informed investment decisions for the building of property portfolios. Originality/value – As a sub-sector, bank premises do not necessarily correlate to the generic retail sector. This research consolidates the broad systematic drivers of retail yields into specific factors influencing the ARY of banking-halls. The findings provide better understanding of an active but sparsely analysed sub-market of banking hall investments, and by so-doing help investors to maximize their investment returns.

Managing multichannel coordination in retail banking: the influence of customer participation

2006 ◽  
Vol 24 (5) ◽  
pp. 327-345 ◽  
Author(s):  
Loïc Plé
Keyword(s):  
Organizational Design ◽  
Retail Banking ◽  
Customer Participation ◽  
Content Type ◽  
Quantitative Studies ◽  
Retail Banks ◽  
The Impact ◽  
Depth Interviews

PurposeThe purpose of this research is to explore the combining of marketing and organizational literature. This paper seeks to evaluate the relationships between multichannel coordination and customer participation, as seen through the lens of potential customer opportunism. It aims at showing the impact of this opportunism on the organizational design of multiple channels structures.Design/methodology/approachThe research reports on an exploratory case study in a French retail bank. A total of 25 in‐depth interviews were conducted, and the use of other sources enabled data triangulation.FindingsThe results show first that an increase in the number of distribution channels is liable to favor customer opportunistic behavior. To counter this, the bank mainly relies on impersonal coordination modes. An emerging result highlights the role of the customer as a “perceptual filter” between the different channels of employees.Research limitations/implicationsCustomer opportunism is studied via channels employees perceptions. An investigation using a customer survey may help to better understand this construct, e.g. to identify its antecedents, and to measure it precisely. Moreover, further qualitative and/or quantitative studies with larger sample sizes are needed to try and generalize these results.Practical implicationsIt is recommended not to forget that customers can facilitate or hinder multichannel coordination. Retail banks have the power to use them conveniently, provided that they are fully conscious of the scope of the “partial employee” role played by the customer.Originality/valueThis paper broadens understanding of how multichannel distribution structures are coordinated, and in a way belies traditional organizational design literature. The emerging result gives birth to the concept of “reversed interactive marketing”, which has interesting theoretical and practical repercussions.

How “The Three Rules” guide strategy and investment decisions at Deloitte Consulting LLP

2015 ◽  
Vol 43 (3) ◽  
pp. 7-14 ◽  
Author(s):  
Jim Moffatt
Keyword(s):  
Design Methodology ◽  
Large Scale ◽  
Investment Decisions ◽  
Decision Makers ◽  
Research Project ◽  
Content Type ◽  
First Case ◽  
Practical Implications ◽  
Thought Leadership

Purpose – This case example looks at how Deloitte Consulting applies the Three Rules synthesized by Michael Raynor and Mumtaz Ahmed based on their large-scale research project that identified patterns in the way exceptional companies think. Design/methodology/approach – The Three Rules concept is a key piece of Deloitte Consulting’s thought leadership program. So how are the three rules helping the organization perform? Now that research has shown how exceptional companies think, CEO Jim Moffatt could address the question, “Does Deloitte think like an exceptional company?” Findings – Deloitte has had success with an approach that promotes a bias towards non-price value over price and revenue over costs. Practical implications – It’s critical that all decision makers in an organization understand how decisions that are consistent with the three rules have contributed to past success as well as how they can apply the rules to difficult challenges they face today. Originality/value – This is the first case study written from a CEO’s perspective that looks at how the Three Rules approach of Michael Raynor and Mumtaz Ahmed can foster a firm’s growth and exceptional performance.

A methodology for identifying critical factors influencing land value in urban areas: a case study of Kerala, India

2020 ◽  
Vol 38 (5) ◽  
pp. 665-681
Author(s):  
Binoy BV ◽  
Naseer MA ◽  
Anil Kumar PP
Keyword(s):  
Expert Opinion ◽  
Urban Areas ◽  
Environmental Planning ◽  
Delphi Survey ◽  
Land Value ◽  
Critical Factors ◽  
Content Type ◽  
Factors Influencing ◽  
Importance Index

PurposeLand value is a measure of the specific features of a property, excluding buildings and other developments. Land value varies depending on the economic, geographic and political aspects of a particular location. The primary purpose of the paper is to identify the general and location-specific attributes impacting property prices in urban Kerala.Design/methodology/approachThe objective of the current study was achieved through a three-cycle Delphi survey and relative importance index (RII) approach. The experts who aided in the survey had a mutual interest in the subject but came from different backgrounds like property valuation, real estate, urban and environmental planning. The initial group of variables identified from the literature was expanded and scrutinized in the first cycle of the Delphi survey. The variables were grouped into five major categories and 13 subcategories based on the literature and expert opinion. In the subsequent stages, the short-listed variables were rated on a seven-point Likert scale until a consensus was attained. The top-ranked variables were identified through the RII method as the critical factors influencing land value in urban Kerala.FindingsThe results indicate that road accessibility and proximity to nuisance sources are the most crucial parameters. The outcome of the study will provide a better understanding of the dynamics of land value and the influencing factors in urban areas.Originality/valuePrevious studies do not give much consideration for the location-specific variability on the influencing parameters. Property management research has not considered the usage of expert opinion and RII for variable selection.

Time-based responsive logistics for a maintenance service network

2019 ◽  
Vol 25 (4) ◽  
pp. 589-611 ◽  
Author(s):  
Ioannis Manikas ◽  
Balan Sundarakani ◽  
Vera Iakimenko
Keyword(s):  
Case Study Research ◽  
Spare Part ◽  
Service Level ◽  
Spare Parts ◽  
Retail Banking ◽  
Distribution Centers ◽  
Service Network ◽  
Content Type ◽  
Maintenance Service

PurposeThe purpose of this paper is to identify the main reasons for spare parts logistics failures and address logistics distribution design in order to achieve the desired level of after-sales maintenance service.Design/methodology/approachThis research is based on an empirical case study on a large corporation providing worldwide with retail banking hardware, software and services. The case study focuses on the automated teller machine (ATM) part of activities, with a focus on the spare parts distribution and after-sales service network in the Eastern Europe.FindingsThe proposed network solution of multiple distribution centers with short-cut distance saving approach will enable the case study company to redesign their spare part logistics architecture in order to achieve short response time. Research findings reveal possible spare parts delivery delays and thus the service-level agreement failures with clients in the case study company.Research limitations/implicationsThis research covers a particular supply chain environment and identified research gaps. It discusses a time-based responsive logistics problem and develops a conceptual framework that would help researchers to better understand logistics challenges of installed equipment maintenance and after-sales service.Originality/valueThis case study research shows the “big picture” of spare parts logistics challenges as vital part of installed equipment after-sales and maintenance service network, as well as emphasizes how the unique context of a market like Russian Federation can set-up a distribution network efficiently. Strategies applied to handle such service-level failures, reverse logistics aspects of repairable and non-repairable spare parts to such large ATM after-sales service network based on this longitudinal case offer value for similar scale companies.

Factors influencing maintenance-related investments in industry: a multiple-case study

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Camilla Lundgren ◽  
Jon Bokrantz ◽  
Anders Skoogh
Keyword(s):  
Decision Support ◽  
Manufacturing Industry ◽  
Production Systems ◽  
Multiple Case Study ◽  
Sustainable Production ◽  
Content Type ◽  
Factors Influencing ◽  
Multiple Case ◽  
Investment Process

PurposeThe purpose of this study is to ensure productive, robust and sustainable production systems by enabling future investments in maintenance. This study aims to provide a deeper understanding of the investment process and thereby facilitate future maintenance-related investments. The objectives are to describe the investment process, map the decision support and roles involved and identify factors influencing the process.Design/methodology/approachThe study was designed as a multiple-case study, with three industrial cases of maintenance-related investments. A structured coding procedure was used to analyse the empirical data from the cases.FindingsThis paper provides a deeper understanding of the process of maintenance-related investments. Eleven factors influencing the investment process could be identified, three of which were seen in all three cases. These three factors are: fact-based decision-support, internal integration and foresight.Practical implicationsInvestments in modern maintenance are needed to ensure productive, robust and sustainable production in the future. However, it is a challenge in manufacturing industry to justify maintenance-related investments. This challenge may be solved by developing a decision-support system, or a structured work procedure, that considers the findings of this study.Originality/valueFrom this study, an extended view of the relation between quantifying effects of maintenance and maintenance-related investment is proposed, including surrounding factors influencing the investment process. The factors were identified using a structured and transparent coding procedure which is rarely used in maintenance research.

Diffusion of a systemic innovation

2017 ◽  
Vol 17 (1) ◽  
pp. 25-44 ◽  
Author(s):  
John Lindgren ◽  
Stephen Emmitt
Keyword(s):  
Construction Sector ◽  
Longitudinal Case Study ◽  
Holistic View ◽  
Content Type ◽  
High Rise ◽  
Factors Influencing ◽  
Multiple Data ◽  
Systemic Innovation ◽  
And Diffusion

Purpose The purpose of this paper is to identify factors that influence the diffusion of a systemic innovation in the Swedish construction sector. The focus is on high-rise multi-storey timber housing; the development of which was enabled by a change in building regulations. This allowed building higher than two stories in timber. Design/methodology/approach A longitudinal case study was used with multiple data collection methods to study the development and diffusion of a multi-storey timber house system by a case study organisation. Findings The findings contribute to understanding for a number of interacting factors influencing the diffusion of a systemic innovation related to the case study organisation. Originality/value The research provides a holistic view of interacting factors influencing the diffusion of a systemic innovation. The results have value to the Swedish construction sector and to the global community of construction researchers, as it provides empirical findings that further increase the understanding for diffusion of systemic innovations in a specific context.

Factors influencing control charts usage of operational measures

2017 ◽  
Vol 21 (3) ◽  
pp. 225-238
Author(s):  
Anna Ericson Öberg ◽  
Peter Hammersberg ◽  
Anders Fundin
Keyword(s):  
Control Charts ◽  
Empirical Studies ◽  
Content Type ◽  
Factors Affecting ◽  
Factors Influencing ◽  
Motivation For Change ◽  
Definition Of ◽  
The Right ◽  
High Level

Purpose The purpose of this paper is to identify factors influencing implementation of control charts on key performance indicators (KPIs). Design/methodology/approach Factors driving organizational change described in literature are analyzed inspired by the affinity-interrelationship method. A holistic multiple-case design is used to conduct six workshops to affect the usage of control charts on KPIs at a global company in the automotive industry. The theoretical factors are compared with the result from the case study. Findings The important factors for implementation success differ to some extent between the theoretical and empirical studies. High-level commitment and a clear definition of the goal of change could be most important when creating a motivation for change. Thereafter, having a dedicated change agent, choosing an important KPI and being able to describe the gain in financial terms becomes more important. Practical implications By using control charts on KPIs, the organization in the case study has become more proactive, addressing the right issues upstream in the process, in the right way, cross-functionally. Originality/value Factors affecting the implementation of already available solutions in the industry are highlighted. This potentially provides a basis for improved decision making, which has a significant value.

The role of positioning in the retail banking industry of Sub-Saharan Africa

2017 ◽  
Vol 35 (4) ◽  
pp. 685-713 ◽  
Author(s):  
Charles Blankson ◽  
Seth Ketron ◽  
Joseph Darmoe
Keyword(s):  
Banking Sector ◽  
Participant Observation ◽  
Retail Banking ◽  
Service Industries ◽  
Sub Saharan Africa ◽  
Case Study Method ◽  
Content Type ◽  
Sub Saharan ◽  
Retail Banks

Purpose The purpose of this paper is to investigate employment of positioning strategies in the retail bank sector of Sub-Saharan Africa, specifically using Ghana as the study context. In addition, it explores the applicability of western-based typology of positioning strategies in the Sub-Saharan African environment. Design/methodology/approach Six retail banks – three national and three foreign – are studied, each through an in-depth case study method: covert and participant observation techniques; and face-to-face interviews of chief executive officers, marketing managers, and bank branch managers provided data for the study. Findings The results show that the “service” positioning strategy is the most popular strategy employed by retail banks. “Value for money,” “attractiveness,” “brand name,” and “country of origin” positioning strategies are also dominant. “Top of the range” and “selectivity” strategies are minimally pursued by the sample of banks studied. The results reveal that both foreign and national retail banks employ multiple positioning strategies in the face of competition. However, foreign retail banks consistently employ a; large number of strategies relative to national retail banks. This paper supports the applicability of a western-derived set of positioning strategies in the Sub-Saharan African marketplace. Research limitations/implications This study closes a gap in the understanding of positioning, as well as filling the empirical gap in the application of positioning. In addition, it helps resolve a contextual gap of knowledge in Sub-Saharan Africa’s retail banking sector. Originality/value This study responds to Porter (1996), Clancy and Trout (2002), and Knox (2004) for continued empirical research in positioning in service industries and specifically in Sub-Saharan African economies (Coffie, 2014, 2016; Coffie and Owusu-Frimpong, 2014). Moreover, this research adds value to the banking and marketing literatures through a qualitative case study method, which is an important yet overlooked research method (Yin, 2009).

Factors influencing ERP implementation in retail sector: an empirical study from India

2014 ◽  
Vol 27 (4) ◽  
pp. 424-448 ◽  
Author(s):  
Poonam Garg ◽  
Atul Garg
Keyword(s):  
Project Management ◽  
Enterprise Resource Planning ◽  
Empirical Studies ◽  
Resource Planning ◽  
Retail Sector ◽  
Implementation Success ◽  
Erp Implementation ◽  
Content Type ◽  
Factors Influencing ◽  
Management Factors

Purpose – The purpose of this paper is to explore the factors influencing the enterprise resource planning (ERP) implementation success in Indian retail sector. Additionally, the study also addresses the relationship between factors that influence ERP implementation and the success of ERP implementation empirically. Strategic, Technological, People and Project management are the examined factors. Design/methodology/approach – Empirical data were collected through survey questionnaire from practitioner like project sponsors, project managers, implementation consultants and team members who were involved in ERP implementation in retail sector. Findings – The results of the study has empirically verified that Strategic, Technological, People and Project management factors are positively influencing ERP implementation success. All four hypotheses were supported by results of the study. Practical implications – This study will provide valuable insights to researchers, practicing managers and those who are planning to implement ERP in retail organization. Originality/value – Very few empirical studies have been performed to investigate the influencing factor of ERP implementation and types of relationships between factors that influence ERP implementation and the success of ERP implementation in Indian retail sector. This study examines how Strategic, Technological, People, and Project management factors are influencing ERP implementation success in retail sector of India. Therefore, the research can make a useful contribution.

scholarly journals The social supply chain and the future high street

2016 ◽  
Vol 21 (1) ◽  
pp. 78-91 ◽  
Author(s):  
Gordon Fletcher ◽  
Anita Greenhill ◽  
Marie Griffiths ◽  
Rachel McLean
Keyword(s):  
Supply Chain ◽  
Local Governments ◽  
Content Type ◽  
Study Approach ◽  
Commercial Activities ◽  
The Social ◽  
High Street ◽  
Changing Patterns ◽  
The Uk

Purpose – The purpose of this paper is to examine how independent social and commercial activities have developed in response to the perceived decline in the UK High Street and in response to the challenges of increasing digital retailing opportunities. This examination is undertaken through the lens of the social supply chain as a means to understanding, suggesting and expanding on current research regarding retailing and the UK High Street. The authors reveal some of the challenges being posed by the changing patterns of growth and consumption in cities and couple these with shifting supply chain trends. Design/methodology/approach – A case study approach is used to explore the rapid advances and influence of digital technologies on businesses operating on the primary business street of suburban centre, towns or cities (described in the UK collectively as the “high street”). The research is conducted through the analytical lens of the social supply chain. Findings – Theoretically extending the “social” in the social supply chain, the authors illustrate the usefulness of the nuanced concept of the “social supply chain” with two related strategies concerning delivery and balance. These strategies are themselves interlinked with the actions of co-creation, co-production and co-consumption. Examples of social supply chain strategies presented include retail businesses giving away something as an incentive, where the underlying requirement from the customer is that they will bring their own specialist product, skill or social network to a specified location (real or virtual). Originality/value – For the purpose of this paper, the authors use two distinct strategies relating to delivery and balancing and in relation to the actions of co-creation, co-production and co-consumption to emphasise and analyse changes currently occurring in the UK High Street. The authors take a social supply chain management (SCM) perspective to undertake a systematic critical review of the various recent efforts undertaken by local governments, communities and trader groups to revitalise the High Street.

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