Financial regulation, collective cognition, and nation state crisis management

2015 ◽  
Vol 16 (3) ◽  
pp. 284-302 ◽  
Author(s):  
William Patrick Forbes ◽  
Sheila O Donohoe ◽  
Jörg Prokop
Keyword(s):  
Financial Markets ◽  
Crisis Management ◽  
State Intervention ◽  
Decision Makers ◽  
National Study ◽  
Bank Failures ◽  
Credit Crisis ◽  
Content Type ◽  
Practical Implications

Purpose – The purpose of this cross-national study is to evaluate the communality and differences in experiences and policy responses in the run up to the 2007-2009 credit crisis and during its critical early stages in Germany, Ireland and the UK. The importance of shared cognitive illusions regarding the power and stability of financial markets is emphasised. Design/methodology/approach – A multiple case study approach is used which draws on publicly available information to trace developments leading up to bank failures (or near failures) and the evolution of government responses drawing upon alternative paradigms used to justify State intervention. Findings – Findings emphasise the role of state regulatory bodies and their response to the crisis as a primary source of the “rules of the game” in financial markets, here it is the “game of bank bargains” and a potential source of repair. Given the degree of interconnectedness, opacity and complexity of financial markets investors/politicians/regulators will fall victim to cognitive biases which affect their decisions. Research limitations/implications – This case study method allows identification of patterns in decision-makers’ behaviour and yields richer insights than a quantitative approach but is limited in its generalisability. Practical implications – This paper offers practical implications in suggesting that a pivotal step in effective crisis management requires directly addressing sources of uncertainty, namely, time pressure, complexity and opacity of underlying cause–effect relationships, empowering decision-makers to act responsibly. Originality/value – This paper is novel in its illustration of the collective cognitive paradigm for justifying regulatory action across three countries using six case studies.

Size does matter – span of control in hospitals

2017 ◽  
Vol 31 (2) ◽  
pp. 192-206 ◽  
Author(s):  
Christina Holm-Petersen ◽  
Sussanne Østergaard ◽  
Per Bo Noergaard Andersen
Keyword(s):  
Design Methodology ◽  
Hospital Staff ◽  
Leadership Capacity ◽  
Decision Makers ◽  
Span Of Control ◽  
Content Type ◽  
Frontline Leaders ◽  
Practical Implications

Purpose Centralization, mergers and cost reductions have generally led to increasing levels of span of control (SOC), and thus potentially to lower leadership capacity. The purpose of this paper is to explore how a large SOC impacts hospital staff and their leaders. Design/methodology/approach The study is based on a qualitative explorative case study of three large inpatient wards. Findings The study finds that the nursing staff and their frontline leaders experience challenges in regard to visibility and role of the leader, e.g., in creating overview, coordination, setting-up clear goals, following up and being in touch. However, large wards also provide flexibility and development possibilities. Practical implications The authors discuss the implications of these findings for decision makers in deciding future SOC and for future SOC research. Originality/value Only few studies have qualitatively explored the consequences of large SOC in hospitals.

How “The Three Rules” guide strategy and investment decisions at Deloitte Consulting LLP

2015 ◽  
Vol 43 (3) ◽  
pp. 7-14 ◽  
Author(s):  
Jim Moffatt
Keyword(s):  
Design Methodology ◽  
Large Scale ◽  
Investment Decisions ◽  
Decision Makers ◽  
Research Project ◽  
Content Type ◽  
First Case ◽  
Practical Implications ◽  
Thought Leadership

Purpose – This case example looks at how Deloitte Consulting applies the Three Rules synthesized by Michael Raynor and Mumtaz Ahmed based on their large-scale research project that identified patterns in the way exceptional companies think. Design/methodology/approach – The Three Rules concept is a key piece of Deloitte Consulting’s thought leadership program. So how are the three rules helping the organization perform? Now that research has shown how exceptional companies think, CEO Jim Moffatt could address the question, “Does Deloitte think like an exceptional company?” Findings – Deloitte has had success with an approach that promotes a bias towards non-price value over price and revenue over costs. Practical implications – It’s critical that all decision makers in an organization understand how decisions that are consistent with the three rules have contributed to past success as well as how they can apply the rules to difficult challenges they face today. Originality/value – This is the first case study written from a CEO’s perspective that looks at how the Three Rules approach of Michael Raynor and Mumtaz Ahmed can foster a firm’s growth and exceptional performance.

An integrated fuzzy SWARA and fuzzy AD approach for outsourcing provider selection

2019 ◽  
Vol 30 (2) ◽  
pp. 531-552 ◽  
Author(s):  
Selçuk Perçin
Keyword(s):  
Evaluation Criteria ◽  
Decision Makers ◽  
Ratio Analysis ◽  
Functional Requirements ◽  
Content Type ◽  
Practical Applications ◽  
Chemical Company ◽  
Order Preference ◽  
Practical Implications

Purpose Unlike previous literature, this study offers a novel integrated fuzzy approach to the field of outsourcing decisions. The purpose of this paper is to use design ranges of evaluation criteria that satisfy the functional requirements (FRs) of decision makers to solve the outsourcing provider selection problem. Design/methodology/approach In this study, considering the expected significance of outsourcing evaluation criteria, and the FRs of decision makers expressed in linguistic terms, a robust multi-criteria decision-making (MCDM) tool based on the integrated use of fuzzy Step-wise Weight Assessment Ratio Analysis and weighted fuzzy axiomatic design methods is proposed for use in decision process. Findings The proposed method is applied to a Turkish chemical company. A sensitivity analysis is performed and the outcomes of the proposed integrated framework are compared with those of other MCDM methods such as fuzzy-based Technique for Order Preference by Similarity to Ideal Solution, fuzzy Vise Kriterijumska Optimizacija I Kompromisno Resenje and fuzzy Multi-Objective Optimization on the basis of Ratio Analysis. This validates the usefulness and practicality of the proposed methodology. Practical implications The main contribution of this study is that it defines specific requirements that will assist company managers in eliminating alternatives that do not satisfy the needs and expectations of their company. Originality/value This paper compares the present study with other studies in the field of manufacturing. Additionally, it provides a well-documented case study, which makes the paper of value to researchers interested in the practical applications of MCDM methods.

scholarly journals Child trafficking crime and means of fighting it: Egypt as a case study

2019 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Suzi Mohamed Rashad
Keyword(s):  
Social Economic ◽  
Research Paper ◽  
The State ◽  
Decision Makers ◽  
Case Study Method ◽  
Child Trafficking ◽  
Content Type ◽  
Egyptian Government ◽  
Practical Implications

Purpose This paper aims to explore the factors leading to the phenomenon of child trafficking in Egypt, how deeply it runs through the Egyptian society and evaluate the state’s efforts to combat it. Design/methodology/approach This research paper uses a case study method applied to the phenomenon of child trafficking in the Arab Republic of Egypt, and how the State is fighting it. The general policy approach is also used to clarify the State’s plans, programs and legislation in addressing the phenomenon of child trafficking, evaluate those policies and analyze the international documents. Findings The research paper concluded that child trafficking in Egypt represents a serious phenomenon, which stems from social, economic and cultural reasons. Even though the Egyptian Government exerts relentless efforts to fight this crime, all attempts have proven insufficient due to the lack of coordination between the concerned parties and low funds, in addition to the feeble services offered to the victims. Practical implications This study sheds light on a very perilous phenomenon in the Egyptian society; an international one with intricate magnitudes, upon which the State must concentrate more and eradicate it. Originality/value The study contributes to drawing the attention of decision makers in Egypt to the dangers of this phenomenon, and to the points of strength and weaknesses of the government’s efforts against it.

scholarly journals Leveraging procurement-related knowledge through a fuzzy-based DSS: a refinement of purchasing portfolio models

2019 ◽  
Vol 23 (6) ◽  
pp. 1077-1104 ◽  
Author(s):  
Davide Aloini ◽  
Riccardo Dulmin ◽  
Valeria Mininno ◽  
Pierluigi Zerbino
Keyword(s):  
Design Methodology ◽  
Group Decision ◽  
Decision Makers ◽  
Multinational Company ◽  
Related Factors ◽  
Content Type ◽  
Decision Logic ◽  
The Relationship ◽  
Practical Implications

Purpose This paper aims to model a decision support system (DSS) that could overcome the oversimplified, subjective, compensatory decision logic of extant purchasing portfolio models (PPMs) by leveraging the firms’ procurement-related knowledge base. Design/methodology/approach The DSS was developed through a fuzzy-based approach, whose design and application were framed within a case study in a multinational company. Findings The application of the fuzzy-based DSS to a product class suggests investing in the relationship with two specific suppliers and to loosen the relationship with a third one. Research limitations/implications Exploiting the fuzzy set theory and fostering the elicitation of procurement-related knowledge from the decision-makers, the DSS effectively tackles the concerns about the existing PPMs by including strategic-oriented priorities and contextual constraints in the evaluation. Practical implications The recommendations in output from the DSS are feasible, more analytical and easy to interpret, enabling knowledge sharing, group decision processes and better decision-making. Originality/value To the best of the authors’ knowledge, this manuscript is the first attempt to effectively integrate traditional PPMs with contextual, strategy-related factors to refine the purchasing directions and make them objective.

Boundary spanners in crisis management

2020 ◽  
Vol 9 (2) ◽  
pp. 233-244 ◽  
Author(s):  
Jori Pascal Kalkman
Keyword(s):  
Crisis Management ◽  
Selection Process ◽  
Boundary Spanners ◽  
Organizational Boundaries ◽  
Systematic Analysis ◽  
Content Type ◽  
Coordination And Collaboration ◽  
Practical Implications

PurposeCrisis management increasingly requires coordination and collaboration between multiple organizations. This means that inter-organizational boundaries have to be spanned by dedicated organizational members (i.e. boundary spanners). This paper aims to describe which features facilitate the work of boundary spanners in crisis management.Design/methodology/approachA case study, consisting of 26 interviews, has been conducted in the Netherlands to explore how civilian and military representatives effectively spanned inter-organizational boundaries.FindingsFive features are identified that enable boundary spanners to improve crisis management coordination and collaboration. Boundary spanners are likely to be successful when they (1) serve long terms, (2) are sensitive to partners' concerns, (3) have considerable discretion, (4) are politically skilled and (5) prove influential in their own organization.Practical implicationsCrisis organizations can extend boundary spanners' term length, broaden their discretionary space and give them more influence to facilitate their work. Additionally, in the selection process, it would be well to choose organizational members who display a sensitivity to the interests of crisis partners and possess political skill.Originality/valueMultiple studies have reiterated the key role of boundary spanners in enabling crisis management coordination and collaboration. Yet, this study is the first to provide a systematic analysis of key features that help boundary spanners to reach this goal.

scholarly journals Crisis management in high-reliability organizations: lessons from Brazilian air disasters

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Victor Meyer Jr ◽  
Miguel Piña e Cunha ◽  
Diórgenes Falcão Mamédio ◽  
Danillo Prado Nogueira
Keyword(s):  
Crisis Management ◽  
High Reliability ◽  
High Reliability Organizations ◽  
Content Type ◽  
Sociotechnical System ◽  
First Case ◽  
Operational Activities ◽  
High Level ◽  
Practical Implications

PurposeThe focus of this study was to analyze crisis management in a context of high-reliability organizations (HRO) evidenced in two cases of Brazilian air disasters. Aspects of human and technological natures were examined, addressing the complex sociotechnical system.Design/methodology/approachThis in-depth case study addressed the two most serious air disasters on Brazilian territory. The first case involved a midair collision between Gol Flight 1907 and the Legacy jet. In the second case, TAM flight 3054 had difficulty braking when landing at the airport and crashed into a building. Data were collected from official disaster documents.FindingsThe results revealed that the management and operational activities aimed to maintain the necessary conditions that prioritize a high level of reliability. High reliability mainly involves concern over failure, reluctance to accept simplified interpretations, sensitivity to operations, commitment to resilience and detailed structure specifications.Practical implicationsThe implications are based on alerting highly reliable organizations, emphasizing the focus on managing more reliably, resiliently and conscientiously. Changes will be required in the operations of organizations seeking to learn to manage unexpected events and respond quickly to continually improve the responsiveness of their services.Originality/valueIn the perspective of an intrinsic case study for crisis management in a context of HRO and disaster risk management, the originality of this study lies in its examination of the paradoxical nature of control within the systems of dangerous operations in complex organizations, as well as their contradictions in a high-reliability system.

Operating at the edge: firefighters, networks and lessons for minimal disruption during crisis

2018 ◽  
Vol 39 (3) ◽  
pp. 34-39
Author(s):  
Olivier Berthod
Keyword(s):  
Emergency Management ◽  
Crisis Management ◽  
Design Methodology ◽  
Public Organization ◽  
Content Type ◽  
Practical Implications

Purpose This study aims to point at the vulnerability of the networks on which companies rely, willingly or not. This vulnerability, it is argued, can be harnessed if firms proactively engage with their partners toward collective crisis management. Design/methodology/approach The case study relies on a three-year fieldwork, including over 100 interviews and 560 hours of observations at a public organization specialized in crisis and emergency management. Findings This case study shows how practitioners who are trained in emergency management prepare for crisis mitigation via the harnessing of networks. The paper translates these insights into networking practices and heuristics for business settings. Originality/value Because it reports on an extreme organization specialized in crisis and emergency management, this case study reports on observations that are derived from the best. Promising practical implications for businesses are discussed.

Servitization as reinforcement, not transformation

2017 ◽  
Vol 28 (4) ◽  
pp. 662-686 ◽  
Author(s):  
Anna Salonen ◽  
Onur Saglam ◽  
Fredrik Hacklin
Keyword(s):  
Business Model ◽  
Design Methodology ◽  
Alternative Explanation ◽  
Decision Makers ◽  
Related Services ◽  
Basic Product ◽  
Content Type ◽  
Empirical Basis ◽  
Practical Implications

Purpose The purpose of this paper is to explain why product-centric manufacturers utilize advanced services not as vehicles of transformation, but of reinforcement, to strengthen their established business model logic based on selling products and basic product-related services. Design/methodology/approach The empirical basis of this study relies on an in-depth case study of a globally operating manufacturer of industrial pumps and related services. The data includes 31 interviews conducted over several years of in-depth collaboration with the studied firm. Findings Product-centric manufacturers utilize advanced services as engagement platforms to facilitate the external and internal engagement of the actors and the resources controlled by them. Externally, advanced services facilitate access to customer decision makers and insights into their latent needs. Internally, advanced services help the manufacturer to more effectively leverage resources that reside within its different organizational units. Ultimately, in leveraging advanced services as engagement platforms, the manufacturer seeks to boost activities with the greatest immediate impact on its market performance: the sale of products and basic product-related services. Practical implications The study explains why managers should invest into development of advanced services even if such services contribute only marginally to the manufacturer’s direct revenues and profits. Originality/value This study contributes to development of an alternative explanation of servitization that departs from the current paradigmatic assumptions in the field.

scholarly journals The role of practical assessment in the delivery of successful enterprise education

2019 ◽  
Vol 61 (4) ◽  
pp. 413-431 ◽  
Author(s):  
Alan Murray
Keyword(s):  
Single Case ◽  
Current Approach ◽  
Decision Makers ◽  
Future Research ◽  
Content Type ◽  
Education Literature ◽  
Enterprise Education ◽  
Practical Implications

PurposeThe purpose of this paper is to concentrate on how assessment is used to support the aims of enterprise education leading to recommendations for improvements to the current approach to the assessment of enterprise.Design/methodology/approachThis paper presents a review of entrepreneurship education literature and a qualitative case study conducted on a sample of enterprise educators at University of the West of Scotland. Data were analysed using thematic analysis.FindingsParadoxically, the traditional enterprise education paradigm harms that which it attempts to nurture: entrepreneurial thinking and activity. The rationalised approach to education conflicts with the aims of enterprise educators, and there is evidence of a visible and growing disconnect between academia (the theory) and industry (the practice).Research limitations/implicationsThe work is limited as it concentrates on a single case study. The qualitative approach focusses on a specific social field and therefore the findings cannot be generalised to other settings. These limitations can be addressed in future research.Practical implicationsThis work has resonance for enterprise educators delivering and assessing entrepreneurial learning in an academic setting and will also be of interest to decision makers within this sector concerned with ensuring academic practice remains aligned to policy and industry requirements.Originality/valueEnterprise education is well researched; however, there is a gap in the area of enterprise assessment which is under researched and not well understood.

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