The role of qualitative research in Change Laboratory interventions

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Daniele Morselli ◽  
Andrea Mattia Marcelli
Keyword(s):  
Qualitative Research ◽  
Qualitative Inquiry ◽  
Thick Description ◽  
Content Type ◽  
Cultural Historical Activity ◽  
Member Checks ◽  
Key Terms ◽  
The Relationship

Purpose This contribution investigates methodological questions concerning Change Laboratory interventions. It contemplates the research questions: To what extent the Change Laboratory can be situated within the panorama of qualitative inquiry? If so, to what extent can the methods and strategies of inquiry help improve a Change Laboratory intervention? Design/methodology/approach To answer the first question, this paper makes an overview on key terms of qualitative research; subsequently, it presents the characterising features of the Change Laboratory. Then, it takes a historical perspective and compares the Change Laboratory firstly against action research, and secondly with design experiments. To answer the second section, it examines a case study of Change Laboratory with teachers that the first author facilitated. Next, it displays how trustworthiness was ensured through a thick description and member checks. Findings The paper argues that the Change Laboratory is a strategy of inquiry; it aligns with the characteristics of qualitative research, and it follows the agenda of a participative paradigm. Furthermore, the methods and strategies of inquiry such as thick descriptions and member checks, not only can improve rigour and validity of the intervention but also strengthen the outcomes of the Change Laboratory itself. Originality/value The Change Laboratory is well defined as a formative method, but not fully understood as an investigative method. Although scholars discussed methodological issues of Cultural Historical Activity Theory in diverse articles, the relationship between the Change Laboratory and qualitative inquiry has remained unclear.

Implementation and adoption of CRM and co-creation leveraging collaborative technologies

2020 ◽  
Vol 12 (1) ◽  
pp. 113-132
Author(s):  
Neeraj Kumar Dubey ◽  
Preeti Sharma ◽  
Purnima Sangle
Keyword(s):  
Customer Orientation ◽  
Real Life ◽  
Customer Relationship ◽  
Case Study Method ◽  
Content Type ◽  
Collaborative Technologies ◽  
Customer Centricity ◽  
The Relationship

Purpose This paper aims to study the role of the emerging technology landscape and collaborative platforms in customer relationship management (CRM) unravelling novel opportunities for mutual co-creation in Indian banking context. Design/methodology/approach This study used the case-study method for collecting various sources for “triangulation”. Findings The advancement of technology has drastically increased avenues of dialogue and access and brought transparency in the relationship, offering opportunities for co-creation and increased dependence on technology in CRM. A longitudinal approach explained how bank leveraged technology in multiple aspects of CRM for enhancing relationship quality and outcome. Research limitations/implications The study is exploratory in nature in Indian banking context, and thus it should be viewed as a preliminary step in contributing to the understanding of CRM in a new collaborative technology landscape. Practical implications This study explains the changing shape of CRM and provides relevance of customer orientation and offers insight about co-creation which has taken centre stage because of the emergence of collaborative technologies. Originality/value This study is possibly one of the first to conduct a case study to understand the way collaborative technological advancements are being exploited by organisations to develop superior CRM capability and achieve co-creation. This study analysed and comprehended the design and implementation of CRM in an Indian bank in real-life settings to gain a better understanding of the adoption of new collaborative technological advancements by a bank for customer centricity and facilitating co-creation.

Power relations and the accounting system in the Archbishop’s Seminary of Siena (1666-1690)

2019 ◽  
Vol 32 (2) ◽  
pp. 401-420
Author(s):  
Michela Magliacani ◽  
Roberto Di Pietra
Keyword(s):  
Power Relations ◽  
Accounting System ◽  
Religious Institutions ◽  
Local Power ◽  
Content Type ◽  
And Control ◽  
Flow Of Information ◽  
The Relationship

Purpose Accounting can affect and determine power relations. Previous studies have emphasized how accounting has been used by “central” powers; less is known from the perspective of “local” power and its capacity to resist and protect its interests. The purpose of this paper is to investigate the relationship between the Archbishop’s Seminary of Siena (ASS) (local) and Roman ecclesiastic institutions (central). This study contributes to filling the existing gap in the literature regarding how accounting could be used as a tool for deception in local/central power relations. Design/methodology/approach The research methodology is based on a case study and archival research. The ASS case study was analyzed through its archive, made up for the most part of accounting books. As to the approach adopted, the authors used the Foucault framework to observe power relations in order to identify possible ways in which accounting can be employed as a factor of deception. Findings Power relations between the ASS and Roman ecclesiastic institutions were maintained through a system of reporting that limited the influence of the ecclesiastical power of Rome over the Seminary’s administration and control. The relationship thus runs contrary to the findings in previous studies. The accounting system was managed as a factor of deception in favor of local interests and the limitation of central ecclesiastic power. Research limitations/implications This study contributes to enhancing the existing literature on governmentality, proposing a different perspective in which power relations are based on the use of accounting. The Foucaldian approach demonstrates its validity, even though the power relations under consideration have the unusual feature of occurring within the context of religious institutions. Originality/value This study on the ASS has allowed the identification of two relevant points: the local/central dichotomy is consistent with the logic of power relations as theorized by Foucault, even in cases where it highlights the role of a local power in limiting the flow of information to a central one; and the ASS accounting system was used as a factor of deception.

Experiential marketing, brand image and brand loyalty: a case study of Starbucks

2020 ◽  
Vol 123 (1) ◽  
pp. 209-223
Author(s):  
Wen-Jung Chang
Keyword(s):  
Brand Loyalty ◽  
Structural Equation ◽  
Brand Image ◽  
Eating Habits ◽  
Experiential Marketing ◽  
Content Type ◽  
Available Information ◽  
The Relationship

PurposeDue to the internationalization that has occurred during the past few decades, the living conditions of people around the island of Taiwan have gradually changed, especially their eating habits. Among them, the growth of the coffee market has been very significant. To date, many studies have been devoted to exploring the application of experiential marketing (EM) in a variety of industries. Many experimental results have proven that a positive brand image (BI) will lead to brand loyalty (BL). In services, the best at the practice of EM is Starbucks. Therefore, this paper aims to assess the role of BI in EM and BL for Taiwan’s most popular brand, Starbucks.Design/methodology/approachIn the formal test stage, 225 questionnaires were given to respondents in Starbucks located in four districts (Da-An, Zhong-Zheng, Nei-Hu and Xi-Yin), which have many more stores than the other districts in Taipei City. Two hundred valid samples were obtained. This study used structural equation modelling (SEM) to validate the relationships among EM, BI and BL.FindingsThe findings show that EM cannot directly impact BL as expected, as it needs BI to do so. In other words, BI acts a complete mediator in the relationship between EM and BL.Practical implicationsIn this study, BI acts a complete mediator. This means that if Starbucks expects to improve consumers’ loyalty to the brand, it only needs to rely on the good overall image of the brand. Facing such business style homogeneity, people need some available information to help them to execute their following purchase decisions. Though Starbucks can bring me to its locations, meaning that Starbucks has made its first move in comparison with other competitors, I still decide to leave without any impressive image of this brand. Accordingly, we can refer to BI as a powerful endorsement of a qualified relationship between EM and BL.Originality/valueCompared to past studies on Taiwan’s/Taipei’s Starbucks, this paper simultaneously inputs EM, BI and BL into the model. Though Starbucks has achieved great EM success, this study finds that EM is no longer exclusive to BL, and BI is a powerful endorsement of a qualified relationship between EM and BL. For Starbucks, it must strengthen consumer perceptions of its BI to create customer loyalty.

scholarly journals Peran Guru Pendidikan Agama Islam dalam Implementasi Program Gerakan Anti Narkoba Sebagai Upaya Pencegahan Penggunaan Zat Adiktif pada Siswa di SMA NU Juntinyuat

2020 ◽  
Vol 2 (1) ◽  
pp. 76-100
Author(s):  
Muhammad Saefudin
Keyword(s):  
Qualitative Research ◽  
Religious Education ◽  
Study Data ◽  
Research Information ◽  
Self Confidence ◽  
Nahdlatul Ulama ◽  
The One ◽  
The Relationship

During adolescence or many students experience a period of ambivalence (ambivalence). On the one hand, they still want to be comfortable living under the protection and love of their parents, but on the other hand they want to develop independently or independently. It is in these situations and conditions that often rebel teenagers and want to impose their will. This is the situation that happened in the Nahdlatul Ulama Juntinyuat High School (SMA NU Juntinyuat) in Indramayu district, finding students who consumed addictive substances. So that it causes behavior that is not appropriate for students in general. Based on the above background, the authors conducted research with the aim of revealing how the role of Islamic religious education teachers in the implementation of the anti-drug movement program as an effort to prevent the use of addictive substances in students at SMA NU Juntinyuat Indramayu with research objectives: (1) To determine the implementation of the movement program anti drugs at SMA NU Juntinyuat Indramayu. (2) To determine the role of Islamic religious education teachers in efforts to prevent the use of addictive substances in students at SMA NU Juntinyuat. (3) This is to determine the relationship between the anti-drug movement program and efforts to prevent the use of addictive substances by students at SMA NU Juntinyuat. The author in this research uses qualitative research methods. The type of qualitative research that the author uses is a case study. Data collection is carried out by observation, documentation, interview techniques. Data analysis techniques include data reduction, data presentation, and drawing conclusions. Research information. The conclusion of this study is that the results of the anti-drug movement program implemented in SMA NU Juntinyuat Indramayu succeeded in regaining students' self-confidence. This is known from the decrease in students who are addictive substances. Abstak Pada masa remaja atau siswa banyak mengalami masa ambivalensi (sikap mendua). Di satu sisi meraka masih ingin mendapat kenyamanan hidup di bawah perlindungan dan kasih sayang orang tua, tetapi di sisi lain mereka ingin pula berkembang secara independen atau mandiri.[1] Dalam situasi dan kondisi yang membimbangkan inilah remaja sering memberontak dan ingin memaksakan kehendaknya. Inilah situasi yang terjadi di Sekolah Menengah Atas Nahdlatul Ulama Juntinyuat (SMA NU Juntinyuat)kabupaten Indramayu, menemukan siswa yang mengkonsumsi zat adiktif. Sehingga menimbulkan perilaku yang tidak sewajarnya selayaknya pelajar pada umumnya. Berdasarkan latar belakang di atas, penulis melakukan penelitian dengan tujuan untuk mengungkapkan bagaimana peran guru pendidikan agama Islam dalam implementasi program gerakan anti narkoba sebagai upaya pencegahan penggunaan zat adiktif pada siswa di SMA NU Juntinyuat Indramayu dengan tujuan penelitian: (1) Untuk mengetahui implementasi program gerakan anti narkoba di SMA NU Juntinyuat Indramayu. (2) Untuk mengetahui peran guru pendidikan agama Islamdalam upaya  mencegah penggunaan zat adiktif pada siswa di SMA NU Juntinyuat. (3) Untuk mengetahui keterkaitan program gerakan anti narkoba dengan upaya mencegah penggunaan zat adiktif oleh siswa di SMA NU Juntinyuat. Penulis dalam riset ini menggunakan metode penelitian Kualitatif. Jenis penelitian Kualitatif yang penulis gunakan adalah Studi Kasus.Pengumpulan data dilakukan dengan teknik observasi, dpkumentasi, wawancara.Teknik analisis data meliputi meliputi reduksi data, penyajian data, dan penarikan kesimpulan.Informan penelitian. Kesimpulan dari penelitian ini adalah bahwa Hasil Program gerakan anti narkoba yang diterapkan di SMA NU Juntinyuat Indramayu ini berhasil menumbuhkan kembali rasa percaya diri siswa. Hal ini diketahui dari berkurangnya siswa yang ketergantungan zat adiktif..  

scholarly journals The relationship regulator: a buyer-supplier collaborative performance measurement system

2018 ◽  
Vol 38 (11) ◽  
pp. 2022-2039 ◽  
Author(s):  
Vieri Maestrini ◽  
Veronica Martinez ◽  
Andy Neely ◽  
Davide Luzzini ◽  
Federico Caniato ◽  
...  
Keyword(s):  
Performance Measurement ◽  
Measurement System ◽  
Performance Measurement System ◽  
Adoption Process ◽  
Content Type ◽  
Measurement Framework ◽  
Relationship Performance ◽  
The Relationship

Purpose The purpose of this paper is to propose an innovative buyer-supplier performance measurement system (PMS) (called relationship regulator – RelReg), aimed at stimulating collaboration on mutual performance. The RelReg is described all throughout the phases of its lifecycle: first, design features and visual representation of the new measurement framework are reported; second, guidelines on how to implement, use and review the system are provided, highlighting the role of the buyer and the supplier at each step. Design/methodology/approach A theory building and testing approach is applied. The RelReg developed features primarily ground on previous scientific contributions matched with empirical evidence collected through case studies, workshops and focus groups. The resulting conceptual model is then validated through a dyadic buyer-supplier case study. Findings Two conceptual frameworks are provided: the RelReg dashboard – a multidimensional PMS; and the RelReg lifecycle – set of activities to be performed by both the buyer and the supplier all along the adoption process. Moreover, empirical insights on relevant issues to be considered when adopting the RelReg are reported. Originality/value The RelReg represents an innovative and smart tool, allowing buyer-supplier dyads to collaborate on relationship performance.

Coopetition and framework contracts in industrial customer-supplier relationships

2014 ◽  
Vol 17 (1) ◽  
pp. 43-57 ◽  
Author(s):  
Sylvie M. Lacoste
Keyword(s):  
Price Competition ◽  
Supplier Relationships ◽  
Content Type ◽  
Industrial Setting ◽  
Key Accounts ◽  
Effective Use ◽  
The Relationship ◽  
Business To Business

Purpose – The paper aims to investigate how business-to-business key accounts deal with the consequent tension between cooperation and competition, and how they can resolve that relational paradox, using framework contracts. Design/methodology/approach – The paper argues that the role played by framework contracts can be ambivalent: as a tool to define cooperation with suppliers while simultaneously organising competition within suppliers, but by formalising such ambivalence, it does help to ease the tensions that may arise. To clarify such a conceptual and counter-intuitive ambivalence, the paper uses a case study that shows how framework contracts are used to solve the inherent tensions between cooperation with “preferred suppliers” and their price competition with invited “challengers”, in a competitive bidding situation. Findings – This study is a first step in an investigation of the role of framework contracts in a customer-supplier relationship, aiming to explain their use as they highlight the “coopetitive” nature of the relationship, turning it into something tangible and psychologically acceptable. Research limitations/implications – Because of the complexity of vertical “coopetition” and the research method adopted, the findings may not be generally applicable. Practical implications – This research offers an enlarged perspective for suppliers as well as customers to think over their own relationships (in an industrial setting). Originality/value – Little research has been conducted to date on vertical coopetition and the role and effects of framework contracts in the context of such complex customer-supplier relationships. This case study offers insights for practising managers and academics into the effective use of framework contracts.

scholarly journals The role of leadership in business model innovation: a case of an entrepreneurial firm from India

2019 ◽  
Vol 22 (2) ◽  
pp. 70-88
Author(s):  
Abrar Ali Mohammadusman Saiyed
Keyword(s):  
Business Model ◽  
Design Methodology ◽  
Business Model Innovation ◽  
Content Type ◽  
Research Framework ◽  
Entrepreneurial Firm ◽  
Creativity And Innovation ◽  
The Relationship

Purpose The purpose of this paper is to explore the relationship between leadership and business model innovation (BMI) in an entrepreneurial firm. From the literature, it was found that the role of a leader in BMI was unexplored. A research framework was created which was the replication of the model created showing the relationship between leadership and innovation. Design/methodology/approach The qualitative single in-depth case study was used to understand the effects of leadership in BMI. The case of an entrepreneurial firm in the graphic and animation education sector from India was chosen to test the research framework. The leader of Xplora Design Skools was observed closely, and he was interviewed multiple times. Findings From the analysis, it was clear that, in this organization, the leader was a trigger for BMI through creating and influencing creativity and innovation in the organization. This case also shows that he was making tangible contribution to the work being done and motivating his employees. These initiatives show his influence on the process or execution of BMI. Originality/value This is the first study explores the role of a leader in BMI in an entrepreneurial firm in emerging economy contexts like India.

The priming role of qualitative research in constructivist management control teaching

2019 ◽  
Vol 16 (4) ◽  
pp. 463-490
Author(s):  
Annick Ancelin-Bourguignon
Keyword(s):  
Qualitative Research ◽  
Science Research ◽  
Management Control ◽  
Future Research ◽  
Educational Science ◽  
Content Type ◽  
Cross Cultural Comparison ◽  
Research Integration

Purpose Drawing on educational science research and concepts, this paper aims to organize and analyze prior accounting literature on the integration of research into teaching and provides evidence for the relevance of integrating research into constructivist management accounting teaching. Design/methodology/approach Evidence shall be drawn from the autoethnographic account of a case study, namely, an MiM course in a French business school. Findings The presentation of qualitative research plays a priming role in collective debates where knowledge is co-produced by the group of students. Research limitations/implications The analysis opens up many avenues for future research on constructivist accounting teaching (e.g. teachers’ profiles, cross-cultural comparison) and its consequences. Practical implications The case provides examples of how, in practice and beyond general principles, the constructivist teacher adapts to his/her audience and their educational heritage. It also invites a holistic consideration of teaching arrangements, the relationships between their elements and their collective impact on learning. Originality/value The case study, the analysis of which draws on educational science frameworks and concepts, provides an in-depth account of research integration into constructivist accounting teaching.

Designing an Education Curriculum Through Collaboration With Institutions of Higher Learning, Libraries, Archives, and Museums

2022 ◽  
pp. 236-251
Author(s):  
Nkholedzeni Sidney Netshakhuma
Keyword(s):  
Higher Education ◽  
Qualitative Research ◽  
Research Method ◽  
Higher Learning ◽  
Education Curriculum ◽  
Educational Materials ◽  
Institutions Of Higher Learning ◽  
The Relationship

The chapter assesses the role of institutions of higher learning in designing education curriculum in collaboration with the library, museum, and archives (LAMs) of the Stevenson Hamilton Knowledge Resource (SHKR) center based at the National Park. This research is based on a qualitative research method. The finding of the NP case study underpins concepts and outcomes described in academic discourse on the relationship between institutions of higher learning and LAMs. LAMs may serve as lifelong learning in South Africa. The results of empirical research allow the researcher to conclude that designing educational materials requires the collaboration of the Ministry of Basic and Higher Education, Training, Science, and Technology and LAMs.

scholarly journals Cultural memory and the heritagisation of a music consumption community

2017 ◽  
Vol 7 (2) ◽  
pp. 174-190 ◽  
Author(s):  
Daragh O’Reilly ◽  
Kathy Doherty ◽  
Elizabeth Carnegie ◽  
Gretchen Larsen
Keyword(s):  
Cultural Memory ◽  
Single Case ◽  
Content Type ◽  
Music Consumption ◽  
Interpretive Inquiry ◽  
Consumption Community ◽  
The Relationship ◽  
Practical Implications

Purpose The purpose of this paper is to explore how music consumption communities remember their past. Specifically, the paper reports on the role of heritage in constructing the cultural memory of a consumption community and on the implications for its identity and membership. Design/methodology/approach Drawing upon insights from theories of cultural memory, heritage, and collective consumption, this interpretive inquiry makes use of interview, documentary, and artefactual analysis, as well as visual and observational data, to analyse an exhibition of the community’s popular music heritage entitled One Family – One Tribe: The Art & Artefacts of New Model Army. Findings The analysis shows how the community creates a sense of its own past and reflects this in memories, imagination, and the creative work of the band. Research limitations/implications This is a single case study, but one whose exploratory character provides fruitful insights into the relationship between cultural memory, imagination, heritage, and consumption communities. Practical implications The paper shows how consumption communities can do the work of social remembering and re-imagining of their own past, thus strengthening their identity through time. Social implications The study shows clearly how a consumption community can engage, through memory and imagination, with its own past, and indeed the past in general, and can draw upon material and other resources to heritagise its own particular sense of community and help to strengthen its identity and membership. Originality/value The paper offers a theoretical framework for the process by which music consumption communities construct their own past, and shows how theories of cultural memory and heritage can help to understand this important process. It also illustrates the importance of imagination, as well as memory, in this process.

Sign in / Sign up

Export Citation Format

Share Document