Perceived outcomes of e-learning: identifying key attributes affecting user satisfaction in higher education institutes

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Yash Daultani ◽  
Mohit Goswami ◽  
Ajay Kumar ◽  
Saurabh Pratap
Keyword(s):  
Higher Education ◽  
Learning Process ◽  
User Satisfaction ◽  
Structural Equation ◽  
Higher Education Institutions ◽  
Content Type ◽  
E Learning ◽  
Learning Platforms ◽  
Teaching Learning ◽  
Perceived Outcomes

Purpose The purpose of this paper was to examine the perceived outcomes of e-learning by identifying key attributes affecting user (learner) satisfaction in higher education institutes. Design/methodology/approach A conceptual model considering user satisfaction as a key construct was developed through critical literature review and expert opinion. The model is empirically validated using confirmatory factor analysis and structural equation model in the context of higher education institutions. A sample of 802 users comprising of engineering and management students has been used for the analysis. Findings Course attributes, system attributes, interactive attributes and instructor attributes were found to have an influence significantly on user satisfaction. Instructor attributes were the topmost significant contributor followed by the course attributes. Social implications Delivery of educational programs through e-learning platforms has increasingly gained traction throughout the world owing to its locational, time and convenience-related facets. Further, the ongoing global pandemic has catalysed acceptance of e-learning platforms thus attracting large number of learners and teachers for facilitating the teaching-learning process. This paper is a novel attempt to identify the existing gaps in teaching-learning process in the context of e-learning. Originality/value This study is original and provides new insights into how e-learning platforms and higher education institutions can ensure higher user satisfaction and learning in current challenging times. This paper will also be of interest to policymakers.

Predicting sustainable consumption of package-free bath products among students in higher education institutions

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Alvin Patrick M. Valentin
Keyword(s):  
Higher Education ◽  
Structural Equation ◽  
Environmental Behavior ◽  
Higher Education Institutions ◽  
The Philippines ◽  
Integrative Model ◽  
Purchase Behavior ◽  
Equation Modeling ◽  
Content Type ◽  
Intention To Purchase

Purpose This study aims to examine the applicability of an extended version of the theory of planned behavior (TPB) in predicting pro-environmental behavior, specifically the purchase behavior (PB) of package-free bath products, among students in higher education institutions (HEIs). Design/methodology/approach Using a non-experimental survey research design, this study empirically tested an extended TPB model through structural equation modeling. The dataset was obtained through a survey of undergraduate students in three HEIs in the Philippines. Findings Environmental knowledge (EK) predicted attitudes toward purchasing package-free bath products. Attitudes, subjective norms and pro-environmental self-identity (PSI) predicted intention to purchase package-free bath products. Furthermore, the intention to purchase package-free bath products and perceived behavioral control predicted PB of the said item. Research limitations/implications The results imply that the addition of EK and PSI to the TPB is applicable in predicting pro-environmental behavior, specifically the purchase of package-free bath products. Practical implications The results showed how HEIs can encourage their students to purchase package-free bath products. Social implications The results highlight how social and economic factors play a role in promoting or inhibiting pro-environmental behavior among HEI students. Originality/value The findings support the inclusion of EK and PSI to the TPB for an integrative model that aims to improve the prediction of the purchase of package-free bath products.

Internet based learning (IBL) in higher education: a literature review

2017 ◽  
Vol 10 (2) ◽  
pp. 102-129 ◽  
Author(s):  
Rajan Yadav ◽  
Anurag Tiruwa ◽  
Pradeep Kumar Suri
Keyword(s):  
Higher Education ◽  
Learning Process ◽  
Social Networking Sites ◽  
Traditional Teaching ◽  
Content Type ◽  
Literature Research ◽  
Teaching Learning ◽  
Use Of Internet ◽  
Traditional Class ◽  
Method Approach

Purpose The growing use of internet-based learning (IBL) platforms in institutions of higher education is producing profound changes in the traditional teaching learning process worldwide. This paper aims to identify and understand the ways in which higher education institutions draw benefits by the use of such means, synthesizing the literature research. Design/methodology/approach The study synthesized the literature research by using a mixed method approach in which both Web of Science (WoS) and bibliographic techniques were used to retrieve the relevant data base. Findings The comprehensive review of the literature suggests that communication technology (CT), massive open online courseware (MOOCs), social networking sites (SNSs), blogs, real simple syndication (RSS) and YouTube are creating new possibilities and avenues of collaborative learning by transforming the traditional class and teacher-centric system. Research limitations/implications Multiplicity of the IBL platforms and rapid technological obsolesce are some of the limitations of this paper. Originality/value The findings of this study are highly useful in developing a strategic framework to accelerate the integration of IBL platforms to make teaching learning process more interactive and informative.

Factors influencing innovation performance in higher education institutions

2020 ◽  
Vol 27 (4) ◽  
pp. 365-378 ◽  
Author(s):  
Mercy Asaa Asiedu ◽  
Hod Anyigba ◽  
Kwame Simpe Ofori ◽  
George Oppong Appiagyei Ampong ◽  
John Agyekum Addae
Keyword(s):  
Higher Education ◽  
Transformational Leadership ◽  
Knowledge Management ◽  
Organizational Learning ◽  
Structural Equation ◽  
Higher Education Institutions ◽  
Innovation Performance ◽  
Content Type ◽  
Knowledge Management Capabilities ◽  
Management Capabilities

Purpose The purpose of this paper is to explore the relationship between transformational leadership, knowledge management capabilities, organizational learning and innovation performance in the context of higher education institutions. Design/methodology/approach Using a survey research design, data was collected from 219 respondents comprising faculty and administrative staff from two public and five private universities in Ghana. The data were analysed by using the partial least squares approach to structural equation modelling with the use of Smart PLS software. Findings The results revealed that transformational leadership significantly predicts knowledge management capabilities and organizational learning and also has a positive effect on innovation performance. Originality/value Although some studies have covered the theoretical and empirical analyses of links between transformational leadership, innovation performance and some knowledge management capabilities, this study examines the direct links between transformational leadership and knowledge management capabilities, on one hand, and transformational leadership and organizational learning on the other, as well as their overall effect on innovation performance, which has been less discussed in literature, particularly in the tertiary educational sector and in the Ghanaian context.

A new insight into alumni satisfaction model for Islamic higher education institutions (IHEI)

2018 ◽  
Vol 41 (12) ◽  
pp. 1411-1437 ◽  
Author(s):  
Abdur Rafik ◽  
Anjar Priyono
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Structural Equation ◽  
Higher Education Institutions ◽  
Equation Model ◽  
Partial Least Square ◽  
Least Square ◽  
Matrix Analysis ◽  
Content Type ◽  
Satisfaction Model

Purpose The purpose of this study is to explore and decompose a satisfaction model using alumni’s perspective for Islamic-based higher education institutions (IHEI) with the antecedent of perceived quality and value and the consequence of loyalty. Design/methodology/approach A study was used, using 44-item, a ten-point Likert-scale questionnaire administered to 360 alumni from various classes started from the 1970s till 2000s. Theoretical-based, national qualification framework of Indonesian higher education and management-based considerations were involved in developing a survey. Data were analyzed using partial least square-structural equation model and decomposed into strategic management map using importance-performance matrix analysis. Findings The most important determinants of alumni satisfaction and loyalty in IHEI is the IHEI’s ability to develop career capability through enriching knowledge. Moreover, the presence of good environment and Islamic value embodiment supporting learning programs on campus is the most significant trigger for the knowledge development. Research limitations/implications The results were generated from a specific department. Additional studies are needed to test if the results are not department (institution)-specific. Practical implications This study provides strategic directions for management to improve the critical aspects of the system by providing the inputs to the extent to which the service quality delivered may contribute to end-customers’ satisfaction. Originality/value It contributes to the literature on satisfaction and service quality issues by incorporating ideological aspect, by investigating the feasible model of customer satisfaction in the perspective of alumni for IHEI.

Education for sustainable development in Pakistani higher education institutions: an exploratory study of students’ and teachers’ perceptions

2020 ◽  
Vol 21 (6) ◽  
pp. 1249-1267 ◽  
Author(s):  
Zulkaif Ahmed Saqib ◽  
Qingyu Zhang ◽  
Jin Ou ◽  
Khubaib Ahmad Saqib ◽  
Salman Majeed ◽  
...  
Keyword(s):  
Higher Education ◽  
Sustainable Development ◽  
Structural Equation ◽  
Higher Education Institutions ◽  
Private Universities ◽  
Education For Sustainable Development ◽  
Cross Sectional ◽  
Public And Private ◽  
Content Type ◽  
Teachers Perceptions

Purpose This study aims to determine the current state of implementation and effectiveness of education for sustainable development (ESD) in Pakistani higher education institutions (HEIs) using students’ and teachers’ perceptions of sustainability. Design/methodology/approach A survey on teachers and students was conducted in public and private universities in Punjab, Pakistan. Data from 1,915 students and 120 teachers were collected through semi-structured questionnaires implemented during face-to-face interviews. Students were asked to rank social, environmental and economic indicators of sustainability consciousness (SC) on a five-point Likert scale. Structural equation model and regression model are used to analyze the data. The perceptions of students and teachers were assessed from their knowledge of sustainability. Findings The occurrence of ESD in Pakistani HEIs is low and teachers have inadequate knowledge of sustainability. The holistic approach to ESD has a more pronounced effect on students’ SC as compared to the pluralistic approach to ESD. Also, there is a correlation between the students’ grades/class and the effectiveness of ESD. There is a need to pay more attention to implement ESD for undergraduate students in Pakistani HEIs. Originality/value The study stands out for using cross-sectional data from public and private universities of Pakistan. Furthermore, to the best of the authors’ knowledge, this is the first study in Pakistan which attempts to investigate the effectiveness of ESD in terms of students’ SC.

A structural equation modelling approach for adoption of e-book amongst mathematics and statistics (MAS) students at higher education institutions in Libya

2018 ◽  
Vol 35 (4) ◽  
pp. 240-254 ◽  
Author(s):  
Asma Smeda ◽  
Mohd Fairuz Shiratuddin ◽  
Kok Wai Wong
Keyword(s):  
Higher Education ◽  
Technology Acceptance ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Resistance To Change ◽  
Higher Education Institutions ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Content Type ◽  
Equation Modelling

Purpose The purpose of this paper is to investigate the factors that may impact on the acceptance of the e-book amongst mathematics and statistics (MAS) students at higher education institutions in Libya. Design/methodology/approach A theoretical model has been developed based on the technology acceptance model (TAM). The factors divided into three groups: intrinsic variables represent the first group of factors that are related to the user or the potential users itself, such as Self-Efficacy and Resistance to Change. Second, extrinsic variables include all the factors that reflect the characteristics of the e-book and the infrastructure for universities, which are Mobility (M), Facilities (F) and Library Service Quality (LS). TAM constructs from Perceived Ease Of Use (PEOU), Perceived Usefulness (PU), Attitude (AU) and Behaviour Intention (BI) represent the last group. Data relating to the constructs were collected through a self-administered survey in 2014. The developed model was measured and tested by structural equation modelling using AMOS (22.0). Findings The result confirmed that the structural model fits the data well. According to the results, TAM constructs have a significant impact on the acceptance of e-book among MAS students at universities in Libya. In addition, the intrinsic variables play the important role to predict students’ BI. Although the extrinsic variables were less important, Facilities was the strong factor in this group. Originality/value The adoption of e-book amongst higher education students in Libya is still quite low. Hence, identifying the factors that may contribute to e-book adoption is crucial. The contribution of this paper is to determine the factors that effect on the acceptance of e-book amongst MAS students at higher education institutions in Libya.

scholarly journals Prevalence of POE in UK higher education institutions

2015 ◽  
Vol 33 (1) ◽  
pp. 4-14 ◽  
Author(s):  
Mike Riley ◽  
Alison Cotgrave ◽  
Noora Kokkarinen
Keyword(s):  
Higher Education ◽  
User Satisfaction ◽  
Online Survey ◽  
Higher Education Institutions ◽  
Second Phase ◽  
Content Type ◽  
Post Occupancy Evaluation ◽  
The Uk ◽  
Uk Higher Education ◽  
Depth Interviews

Purpose – The purpose of this paper is to identify the extent to which Post-occupancy evaluation (POE) is understood and applied within higher education institutions across the UK and identify users’ perceptions of its efficacy. Design/methodology/approach – A mixed methodology was applied to this research. Part one consisted of an online survey intended to generate an overview of the extent of POE use across the sector. The second phase, intended to develop greater insight and understanding of users’ perceptions of POE, relied upon in-depth interviews with a smaller sample drawn those who had completed the survey in part one. Findings – Differing models of POE are used within higher education institutions with varying degrees of complexity. Models exist that are based on standard structures and templates, whilst entirely bespoke options have been developed by some institutions. The work found that there is a clear preference for applying bespoke methods rather than standardised ones. Research limitations/implications – The research is based on a sample of Directors of Estates (DOEs) from UK Universities. The conclusions relate specifically to that sector and context. The extent for broader generalisation is limited by the research sample. Practical implications – The work shows that POE is understood to have differing purpose and effectiveness in individual Universities. As a result there has been a proliferation in the number of models developed and applied. This leads to the conclusion that more coherent and consistent understanding should be promoted within the sector. Social implications – The work has implications for the effective management of university buildings to support user satisfaction. Originality/value – This paper indicates that there is prevalence of applying POE processes in higher education institutions and that specific models have been developed for the sector. However, the extent to which the process is valued and understood is highly variable.

scholarly journals Academics’ e-learning adoption in higher education institutions: a matter of trust

2016 ◽  
Vol 23 (5) ◽  
pp. 299-331 ◽  
Author(s):  
Jorge Tiago Martins ◽  
Miguel Baptista Nunes
Keyword(s):  
Higher Education ◽  
Grounded Theory ◽  
Higher Education Institutions ◽  
Sense Of Self ◽  
Comparative Method ◽  
Structured Interviews ◽  
Content Type ◽  
Self Worth ◽  
E Learning ◽  
Analyse Data

Purpose This paper aims to examine how academics enact trust in e-learning through an inductive identification of perceived risks and enablers involved in e-learning adoption, in the context of higher education institutions (HEIs). Design/methodology/approach Grounded Theory was the methodology used to systematically analyse data collected in semi-structured interviews with 62 academics. Data analysis followed the constant comparative method and its three-staged coding approach: open, axial and selective coding. Findings The resulting trajectory of trust factors is presented in a Grounded Theory narrative where individual change and integration through shared collective understanding and institutionalisation are discussed as stages leading to the overcoming of e-learning adoption barriers. Originality/value The paper proposes that the interplay between institutionalism and individualism has implications in the success or failure of strategies for the adoption of e-learning in HEIs, as perceived by academics. In practical terms, this points to the need for close attention to contextually sensitive trust-building mechanisms that promote the balance between academics’ commitments, values and sense of self-worth and centrally planned policy, rules, resources and exhortations that enable action.

scholarly journals When teaching must go on: ESP teachers’ strategies and challenges during COVID-19 Pandemic

2021 ◽  
Vol 5 (1) ◽  
pp. 36
Author(s):  
Luluk Iswati
Keyword(s):  
Higher Education ◽  
Online Teaching ◽  
Higher Education Institutions ◽  
Authentic Materials ◽  
English Departments ◽  
Class Participation ◽  
Online Mode ◽  
Learning Platforms ◽  
Effective Lessons ◽  
Teaching Learning

Abstract. Online classes have been rampant since the global spread of COVID-19. ESP teaching in higher education institutions is no exception, following the national government’s call to employ an online mode of teaching. Although technology has been long used to facilitate the teaching-learning process, the practice of online teaching is not without problems. Thus, this study was aimed at investigating ESP teachers’ strategies to make effective lessons delivery, optimize students class participation, and what challenges were emergent during their online teaching. The participants of this study were six ESP teachers in five private and one state universities who teach in various non-English departments. Data were gathered through interviews via WhatsApp. The findings showed that the strategies employed by ESP teachers were among others: ensuring instruction clarity, employing various learning platforms, virtual grouping, using authentic materials, etc. To optimize students’ online class participation was done by scoring students’ active participation, not giving non-doable tasks, using more asynchronous than synchronous method, etc. The challenges are having inconsistent internet connection, teaching while taking care for children, difficulty in monitoring students’ progress, etc. The findings imply the need of serious attention from higher education institutions in conducting ESP online teaching during this pandemic as it requires not only technical preparedness, but also most importantly the human aspect involved in it. Keywords: strategies, challenges, online teaching, ESP, pandemic

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