Managing records and archives in a Hong Kong school: a case study

2018 ◽  
Vol 28 (2) ◽  
pp. 204-216 ◽  
Author(s):  
Eric C.K. Cheng
Keyword(s):  
Decision Making ◽  
Hong Kong ◽  
Management Practices ◽  
Management Approach ◽  
Record Management ◽  
Records Management ◽  
Top Down ◽  
Bottom Up ◽  
Content Type

Purpose This study aims to explore the principles and practices for managing records with the lens of functional analysis and knowledge management by using a case study that focuses on the experience of implementing records management at a public high school in Hong Kong. Design/methodology/approach A single case study is chosen as the research method for this paper. A series of qualitative interviews and documentary analysis were used to collect and triangulate the qualitative data. Findings The results show that the case school adopted a hybrid top-down and bottom-up approach to record management, facilitate decision-making and manage knowledge. The school adopted the taxonomy provided by the quality assurance framework as the functional classification in a digital archive in the records management system. Practical implications This study provides a set of taxonomy and a hybrid top-down and bottom-up approach to schools for ensuring that accurate information of all school activities is kept and can facilitate an effective and evidence-based, decision-making process. Social implications Identifying taxonomy and management practices for effective documentation in public schools can support planning, assist with organising the continuity of improvement plans and increase reporting and accountability to society. Originality/value This study offers a taxonomy and management approach to the literature of records management and the practices for promoting and improving records management in school.

Comparing two approaches to team building: a performance measurement evaluation

2017 ◽  
Vol 23 (7/8) ◽  
pp. 333-351 ◽  
Author(s):  
Maria Vincenza Ciasullo ◽  
Silvia Cosimato ◽  
Matteo Gaeta ◽  
Rocco Palumbo
Keyword(s):  
Organizational Performance ◽  
Team Building ◽  
Management Approach ◽  
Top Down ◽  
Convenience Sample ◽  
Bottom Up ◽  
Content Type ◽  
Small Family ◽  
Delivery Times

Purpose This paper reports a study that compares two different team-building approaches. The first one is the traditional top-down management approach. The second one is a hybrid bottom-up approach based on the consensus model. The aim of this paper is to determine which of the two approaches is the most effective across a number of performance measurements. Design/methodology/approach A case study is presented using data collected and analysed from a small family-owned vehicle maintenance firm. A mixed methods approach to data collection is utilized, including participant observation, focus groups, survey questionnaires and organizational performance reports. A convenience sample of eight routine maintenance jobs was selected for team performance comparison purposes. The measures used for comparing the two team approaches were lead time, customer satisfaction ratings and employees’ satisfaction ratings. Findings The teams assembled using the consensus approach performed better than those selected using the traditional top-down approach across all three performance measures, i.e. the jobs were completed faster and both customers and employees were more satisfied. Research limitations/implications This is an exploratory case study limited to one small family-owned business and, as such, findings may not be generalizable. Practical implications As an alternative to manager selected work teams, managers should involve and empower employees to select their own teams. This has the potential to offer benefits for both customers and employees of faster delivery times and increase satisfaction, as well as increase productivity for the firm. Originality/value This is the first field study to compare the performance of a hybrid, bottom-up approach to team building with the performance of a more traditional management, top-down approach to team building. It paves the way for a wider study to be conducted in the future to test the findings’ generalizability.

Institutional and regulatory constraints in managing procurement records

2018 ◽  
Vol 28 (3) ◽  
pp. 278-292
Author(s):  
Bakari Maligwa Mohamed ◽  
Geraldine Arbogast Rasheli ◽  
Leonada Rafael Mwagike
Keyword(s):  
Management Practices ◽  
Survey Study ◽  
Institutional Constraints ◽  
Records Management ◽  
Content Type ◽  
Regulatory Constraints ◽  
Inadequate Knowledge ◽  
Research Findings ◽  
Institutional Actors

Purpose The purpose of this study was to identify and assess the regulatory and institutional constraints in managing procurement records in Tanzania’s procuring entities. Design/methodology/approach This study used a mixed study design. There were explorative case study and questionnaire survey study methods used sequentially. In total, 15 procuring entities were used for exploratory case study, while 200 respondents were administered with questionnaires. A 75 per cent response rate was realised. Findings Results indicated that management and care of procurement records is constrained by regulatory and institutional constraints. The identified and assessed constraints were inter alia: incapacity of institutional actors, inadequate regulatory and institutional arrangements, inadequacy of storage space, equipment and facilities and insufficiency of security and safety measures. Research limitations/implications This research focussed on the procuring entities found in Dar es Salaam, which accounts for 40.72 per cent of the total procuring entities in Tanzania. Based on this, the generalisation of research findings can be sought in that particular context. Practical implications Findings imply that procurement records management and care is highly influenced by the constraining factors that hinder efficient records keeping in most procuring entities in Tanzania. Social implications Majority of procurement management units and user departments’ staff were found to possess inadequate knowledge, skills and competences in management and care of procurement records. The procuring entities should ensure that procurement staffs are trained in records and archives management practices. Originality/value This study contributes towards adding knowledge to the existing body of knowledge on the procurement records and archives management systems.

Managing electronic records across organizational boundaries

2017 ◽  
Vol 27 (1) ◽  
pp. 69-83 ◽  
Author(s):  
Laurence Maroye ◽  
Seth van Hooland ◽  
Fiona Aranguren Celorrio ◽  
Sébastien Soyez ◽  
Bénédicte Losdyck ◽  
...  
Keyword(s):  
Decision Making ◽  
Public Services ◽  
The Political ◽  
Decision Making Process ◽  
Records Management ◽  
Content Type ◽  
Social Dialogue ◽  
The Many ◽  
Information Sciences

Purpose The purpose of this paper is to critically examine the reasons behind the relatively poor level of implementation of e-services. To this end, records management procedures in a particular Belgian federal administration – the Belgian Federal Public Service (FPS) Employment, Labor and Social Dialogue – will be studied. Based on this concrete and relevant case study, the authors examine how cross-organizational differences in terms of the implementation speed of digital workflows can hinder the development of innovative e-services. By doing so, the authors raise relevant questions about the efficacy of digital workflows and work processes. The impact on the consultation and exchange of government records among public services and toward citizens will be examined as well. Design/methodology/approach In the context of an on-going four-year research project named HECTOR (Hybrid Electronic Curation, Transformation and Organization of Records), the study is conducted from an interdisciplinary approach, closely combining information sciences and law. Moreover, this approach also has implications on information sciences through the integration of archival principles at an early stage of conception of hybrid (paper-based and digital-based) records management strategies, instead of confining archivists to a depository and preservation role. This “integrated archival” approach is highly encouraged to anticipate best practices for the long-term preservation of records (Rousseau and Couture, 1994). Furthermore, the project adopts a bottom-up approach based on an exploratory analysis of the particularities of hybrid records management within a project called “e-PV” led by the FPS Employment, Labor and Social Dialogue to draw general conclusions that could eventually be applied to other public services. In this case study, standardized surveys were used to collect information from a manager perspective, followed by in-depth interviews with field workers. Findings The miscellaneous reasons for the aforementioned poor level of implementation are a continuously decreasing public budget, a strongly rooted resistance to change, the difficult but inevitable cross-organizational relations between public administrations, the legal uncertainties arising from a fast-changing digital environment and the political autonomy in the decision-making process of the different public entities. As a consequence, the substantial differences between the many public administrations lead to a lack of interoperability not only at a technical level but also at an organizational level. The many local and other non-connected initiatives that this situation has generated do not help fostering collaboration either. The absence of well-established records management policies is interpreted both as a cause and a consequence of some of the factors mentioned before. Research limitations/implications Research is carried out within Belgium’s particularly complex administrative context, where competences are not only spread but also shared at multiple levels (national and regional) and in multiple domains (legislative and executive). Consequently, the political decision-making process is also highly complex. Nevertheless, the observations and the findings of the study are deemed to be applicable to any administrative structure (both national and international ones). Originality/value This paper outlines the constraints of an almost completely implemented eGovernment initiative which may guide other public administrations in the development of their own e-services, as well as showing them the importance of taking into account records management and archiving principles. The multidisciplinary approach represents a significant added value.

Integrating service practice into project management: a matter of “do or die”?

2013 ◽  
Vol 7 (1) ◽  
pp. 5-22 ◽  
Author(s):  
Thommie Allan Burström ◽  
Mattias Jacobsson ◽  
Timothy L. Wilson
Keyword(s):  
Project Management ◽  
Product Development ◽  
Best Management Practices ◽  
Service Management ◽  
Management Practices ◽  
Development Project ◽  
Management Approach ◽  
Content Type ◽  
Product Development Project

Purpose – The purpose of this paper is to describe and analyze service management practices within a project management context. Design/methodology/approach – This research supporting conceptual developments was both exploratory and qualitative in nature and utilized an in-depth case study of a major product development project. Findings – The conceptual framework developed is applied to empirical observations of product development project. Because there is an adequate fit with observations, elements of a service management approach appear to be viable in the description, managing, and control of projects. Research limitations/implications – Because the research was built on a case study, one has the limitations common with that approach. Conversely, case studies are acknowledged as useful in the identification of important variables in situations in which there is little control over events in a real-world context. Practical implications – Customer satisfaction is a requirement of project organizations, which is an inherent requisite of any service organization. Consequently, one turns to those elements in the practice of service management that lead to best management practices. Originality/value – This paper contributes with a practice-based understanding of how project management is based on integrated service practice.

A multi-criteria decision framework for the selection of low carbon building measures for office buildings in Hong Kong

2014 ◽  
Vol 8 (4) ◽  
pp. 456-476 ◽  
Author(s):  
Simou Zhang ◽  
Wei Pan ◽  
Mohan Kumaraswamy
Keyword(s):  
Decision Making ◽  
Hong Kong ◽  
Office Buildings ◽  
Office Building ◽  
Low Carbon ◽  
Decision Framework ◽  
Content Type ◽  
Building Project ◽  
Selection Of

Purpose – This paper aims to develop a multi-criteria decision framework (MCDF) for the selection of appropriate low carbon building (LCB) measures for office buildings in Hong Kong. Design/methodology/approach – The research was carried out through a critical literature review and a case study with a low carbon office building project. Findings – In total, 26 LCB measures were identified, under the five groups of building envelope, heating, ventilating and air conditioning system, lighting and elevators, renewable energy and appliances. Also identified were 16 decision criteria, centred on the implementation-related, economic, environmental and production-related aspects. The identified measures and criteria, coupled with the information and business processes of office building project delivery, formed the conceptual MCDF. The MCDF was also verified using an office building project. Research limitations/implications – The limitation of this research was the absence of the energy bill which could help to further verify the model in the case study. Originality/value – The developed framework should add value to knowledge of the use of multi-criteria decision-making methods and support the design decision-making of selecting LCB measures for office building projects in Hong Kong. The findings should also inform LCB design in other hot and humid subtropical urban environments.

scholarly journals A case study of records management practices in historic motor sport

2016 ◽  
Vol 26 (3) ◽  
pp. 314-336 ◽  
Author(s):  
Pauline Joseph
Keyword(s):  
Information Management ◽  
Best Practice ◽  
Management Practices ◽  
Records Management ◽  
Community Based ◽  
Significant Information ◽  
Content Type ◽  
Motor Sport ◽  
Community Archives

Purpose This paper aims to report on empirical research that investigated the records management practices of two motor sport community-based organisations in Australia. Design/methodology/approach This multi-method case study was conducted on the regulator of motor sport, the Confederation of Australian Motor Sport Ltd (CAMS) and one affiliated historic car club, the Vintage Sports Car Club (VSCC), in Western Australia. Data were gathered using an online audit tool and by interviewing selected stakeholders in these organisations about their organisation’s records management practices. Findings The findings confirm that these organisations experience significant information management challenges, including difficulty in capturing, organising, managing, searching, accessing and preserving their records and archives. Hence, highlighting their inability to manage records advocated in the best practice Standard ISO 15489. It reveals the assumption of records management roles by unskilled members of the group. It emphasises that community-based organisations require assistance in managing their information management assets. Research limitations/implications This research focused on the historic car clubs; hence, it did not include other Australian car clubs in motor sport. Although four historical car clubs, one in each Australian state, were invited to participate, only the VSCC participated. This reduced the sample size to only one CAMS-affiliated historical car club in the study. Hence, further research is required to investigate the records management practices of other CAMS affiliated car clubs in all race disciplines and to confirm whether they experienced similar information management challenges. Comments from key informants in this project indicated that this is likely the case. Practical implications The research highlights risks to the motor sport community’s records and archives. It signals that without leadership by the sport’s governing body, current records and community archives of CAMS and its affiliated car clubs are in danger of being inaccessible, hence lost. Social implications The research highlights the risks in preserving the continuing memory of records and archives in leisure-based community organisations and showcases the threats in preserving its cultural identity and history. Originality/value It is the first study examining records management practices in the serious leisure sector using the motor sport community.

scholarly journals An attention-based view of supply disruption risk management: balancing biased attentional processing for improved resilience in the COVID-19 context

2021 ◽  
Vol 41 (13) ◽  
pp. 152-177
Author(s):  
Harri Lorentz ◽  
Sini Laari ◽  
Joanne Meehan ◽  
Michael Eßig ◽  
Michael Henke
Keyword(s):  
Risk Management ◽  
Management Practices ◽  
Attentional Selection ◽  
Disruption Management ◽  
Supply Risk ◽  
Top Down ◽  
Supply Disruption ◽  
Bottom Up ◽  
Content Type ◽  
Disruption Risk

PurposeIn the context of the COVID-19 pandemic, this study investigates a variety of approaches to supply disruption risk management for achieving effective responses for resilience at the supply management subunit level (e.g. category of items). Drawing on the attention-based view of the firm, the authors model the attentional antecedents of supply resilience as (1) attentional perspectives and (2) attentional selection. Attentional perspectives focus on either supply risk sources or supply network recoverability, and both are hypothesised to have a direct positive association with supply resilience. Attentional selection is top down or bottom up when it comes to disruption detection, and these are hypothesised to moderate the association between disruption risk management perspectives and resilience.Design/methodology/approachConducted at the early phases of the COVID-19 pandemic, this study employs a hierarchical regression analysis on a multicountry survey of 190 procurement professionals, each responding from the perspective of their own subunit area of supply responsibility.FindingsBoth attentional disruption risk management perspectives are needed to achieve supply resilience, and neither is superior in terms of achieving supply resilience. Both the efficiency of the top down and exposure to the unexpected with the bottom up are needed – to a balanced degree – for improved supply resilience.Practical implicationsThe results encourage firms to purposefully develop their supply risk management practices, first, to include both perspectives and, second, to avoid biases in attentional selection for disruption detection. Ensuring a more balanced approach may allow firms to improve their supply resilience.Originality/valueThe results contribute to the understanding of the microfoundations that underpin firms' operational capabilities for supply risk and disruption management and possible attentional biases.

A study of male participation in early childhood education

2014 ◽  
Vol 28 (5) ◽  
pp. 498-509 ◽  
Author(s):  
Dora Ho ◽  
Haze Lam
Keyword(s):  
Early Childhood ◽  
Hong Kong ◽  
Early Childhood Education ◽  
Management Practices ◽  
Male Teachers ◽  
Case Study Methodology ◽  
Content Type ◽  
Childhood Education ◽  
Male Participation

Purpose – The function of early childhood education (ECE) has shifted from mothering to nurturing child development in Hong Kong. Teaching in kindergartens seems to be more attractive to men nowadays. The purpose of this paper is to explore the issues of male participation in ECE through a case study of a local kindergarten. Design/methodology/approach – A case study methodology was used in the research design and the data were collected through semi-structured interviews. The interviewees all came from a single, case study school, and included the kindergarten principal, head teacher, teachers, both Chinese and foreign nationals, and parents. Findings – The findings of the study indicated that most of the school staff support hiring male teachers in kindergartens and perceive that male teachers play an important role in educating young children. On the other hand, the views of parents who participated in the study were divided. This reflects gender bias on the part of parents. Originality/value – Minimal research on male participation in kindergartens has been conducted in Hong Kong. The findings of the study shed some light on the issues of male participation in ECE in a Chinese context. It is argued that overcoming the low participation of male teachers in ECE will require changes in deeply rooted institutional and management practices. From a wider perspective, providing better career prospects and improving the professional status of kindergarten teachers will attract more men to teach in kindergartens.

Knowledge management practices in Nepalese Judiciary: a case of supreme court of Nepal

2020 ◽  
Vol 62 (5) ◽  
pp. 495-505
Author(s):  
Krishna Prasad Paudel
Keyword(s):  
Decision Making ◽  
Knowledge Management ◽  
Supreme Court ◽  
Management Practices ◽  
Practical Implication ◽  
Decision Making Process ◽  
Content Type ◽  
The Supreme Court ◽  
Judicial Administration

Purpose The purpose of this paper is to investigate the practices of knowledge management (KM) by the Justices and bench officers of Judiciary of Nepal. The aim of this study is to explore the KM practices by the Justices and bench officers of the Supreme Court of Nepal during the process of the decision-making process and Judgmental preparing process. Design/methodology/approach The qualitative design and case study method was applied to this research. The information were collected from the Justices and bench officers of the Supreme Court of Nepal by using an interview of the participants. Findings It was essential to establish the KM in judiciary in the process of case hearing, decision-making and execution process. The KM tool and techniques help to make the employee of judiciary including justices to make a decision faster. It also establishes the values of the KM in judiciary from Judicial and administrative perspectives. Research limitations/implications The study anticipated the participants’ perceptions and practices of KM during the process of case hearing, decision-making and decision execution process of the case. This research was not viewed from the perspectives of judicial administration. The research participants of this study were Justices and bench officers of the Supreme Court of Nepal. So, it reflects the scenario of practices of Supreme court of Nepal. Practical implications This paper provides support for the importance of KM practices and awareness in judiciary to enhance the decision-making process during the case hearing process by the Justices in court. Originality/value This paper tries to establish practical implication along with its importance in Judiciary of Nepal.

Can participative management practices be applied in an authoritarian culture

2019 ◽  
Vol 34 (4) ◽  
pp. 17-20
Author(s):  
Aleksandr Litvinov
Keyword(s):  
Decision Making ◽  
Design Methodology ◽  
Management Practices ◽  
Participative Management ◽  
Content Type ◽  
New Strategy ◽  
Russian Bank ◽  
Collaborative Decision ◽  
Practical Implications

Purpose of this paper This paper aims to discuss the case of implementing participative management practices to support changes required following the introduction of a new strategy in a Russian bank. It provides a detailed description of the entire process including the methods implemented and the results achieved. The case study provides insights on how to extend participative management into an organization set in a context of strict regulative policies and an authoritarian culture. Design/methodology/approach The paper presents a case study on how participative management practices were implemented in a Russian bank and provides insights from the case. Findings The findings indicate some successful practices of participative management which can be implemented to identify problems/needs and assist with quick and collaborative decision-making for change without breaking strict banking normative procedures. Practical implications The paper provides insights for further implementation of participative management practices into organizations in an authoritarian context. Originality/Value The paper presents empirical evidence of participative management implementation. This is uncommon for Russian organizations, where the authoritarian culture dominates. Other researchers and managers can use this paper as a source to guide changes within other companies and sectors in similar cultures.

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