scholarly journals Characteristics of destination image: visitors and non-visitors’ images of London

2018 ◽  
Vol 73 (1) ◽  
pp. 55-67 ◽  
Author(s):  
Dimitrios Stylidis ◽  
Barbora Cherifi
Keyword(s):  
Destination Image ◽  
Place Marketing ◽  
Structured Interviews ◽  
Content Type ◽  
Tourist Destinations ◽  
Innovative Solutions ◽  
Different Types ◽  
Characteristics Of Image ◽  
The Uk ◽  
Practical Implications

Purpose This paper aims to explore the characteristics (i.e. complex, specific) of destination image as perceived by visitors and non-visitors to a tourist place. Design/methodology/approach Overall, 42 semi-structured interviews were conducted with Czech and Greek visitors and non-visitors to London, the UK. From the 21 interviews in each country, 11 conducted with visitors and 10 with non-visitors to London. Findings A number of characteristics of the image of London were identified that differed across visitors and non-visitors, irrespective of respondents’ nationality, including accuracy, specificity, completeness and complexity. Research limitations/implications The characteristics of image of different types of destinations (i.e. rural, seaside resorts) need to be assessed in the future, as this paper focused on a well-known urban destination. Practical implications This paper provides support for effective and innovative solutions to place marketing and branding of tourist destinations. For example, greater complexity and more specific images should be used to attract the repeating visitors market. Originality/value The paper’s originality lies in providing a better understanding of the characteristics of destination image, as perceived by visitors and non-visitors to a tourist place.

scholarly journals Fraud in overseas aid and the challenge of measurement

2015 ◽  
Vol 22 (2) ◽  
pp. 184-198 ◽  
Author(s):  
Mark Button ◽  
Chris Lewis ◽  
David Shepherd ◽  
Graham Brooks
Keyword(s):  
High Risk ◽  
International Development ◽  
Local Context ◽  
Structured Interviews ◽  
Policy Makers ◽  
Content Type ◽  
The Public ◽  
The Uk ◽  
Practical Implications

Purpose – The purpose of this paper is to explore the challenges of measuring fraud in overseas aid. Design/methodology/approach – The research is based on 21 semi-structured interviews with key persons working in the delivery of aid in both the public and voluntary sectors. It uses the UK Department for International Development as a case study to applying more accurate measures of fraud. Findings – This paper shows there are significant challenges to using fraud loss measurement to gauge fraud in overseas aid. However, it argues that, along with other types of measures, it could be used in areas of expenditure in overseas governments and charities to measure aid. Given the high risk of such aid to fraud, it argues helping to develop capacity to reduce aid, of which measuring the size of the problem is an important part; this could be considered as aid in its own right. Research limitations/implications – The researchers were not able to visit high-risk countries for fraud to examine in the local context views on the challenges of measuring fraud. Practical implications – The paper offers insights on the challenges to accurately measuring fraud in an overseas context, which will be useful to policy-makers in this context. Social implications – Given the importance of as much aid as possible reaching recipients, it offers an important contribution to helping to reduce losses in this important area. Originality/value – There has been very little consideration of how to measure fraud in the overseas aid context, with most effort aimed at corruption, which poses some of the same challenges, as well as some very different challenges.

Multisensory rooms: essential characteristics and barriers to effective practice

2020 ◽  
Vol 25 (2) ◽  
pp. 67-75
Author(s):  
Joanna Grace
Keyword(s):  
Design Methodology ◽  
Past Research ◽  
Effective Practice ◽  
Structured Interviews ◽  
Content Type ◽  
Potential Barriers ◽  
Key Characteristics ◽  
User Groups ◽  
The Uk ◽  
Practical Implications

Purpose This paper aims to identify the characteristics practitioners consider essential to effective multisensory rooms and the barriers they experience when trying to realise the potential of such rooms. Design/methodology/approach The paper presents semi-structured interviews with 27 multisensory room practitioners from a range of backgrounds followed by analysis to identify key characteristics and barriers. Findings Eleven positive room characteristics were identified. The three deemed most significant were that the rooms are dark, activity associated and uninterrupted spaces. Two negative room characteristics were identified: inaccessible design and broken equipment. Ten barriers to effective multisensory room practice were identified and grouped according to themes of logistics, suboptimal usage and practitioner capabilities. Research limitations/implications The research focuses on a small self-selecting sample, coded by one person acting independently of any institution. This is an under researched area which would benefit from further more rigorous investigation. Practical implications This research enables practitioners to remove barriers to effective multisensory room practice and to focus on the characteristics most significant in generating benefits for room users. Understanding of the essential characteristics and potential barriers to effective practice will allow practitioners to better exploit limited resources of time, money and staffing. Originality/value Past research into multisensory rooms has focused on specific user groups or specific multisensory environments. This research examined multisensory room practice across both a range of environments and a range of users, giving an original overview of current multisensory room usage in the UK.

scholarly journals Consumption strategies and motivations of Chinese consumers

2017 ◽  
Vol 21 (3) ◽  
pp. 419-434 ◽  
Author(s):  
Claudia Elisabeth Henninger ◽  
Panayiota J. Alevizou ◽  
JiaoLin Tan ◽  
Qiwen Huang ◽  
Daniella Ryding
Keyword(s):  
Well Being ◽  
Structured Interviews ◽  
Chinese Consumers ◽  
Target Groups ◽  
Content Type ◽  
Fashion Products ◽  
The Uk ◽  
New Consumer ◽  
Consumption Strategies ◽  
Practical Implications

Purpose The purpose of this paper is to explore Chinese consumers’ motivations to purchase luxury fashion products in the UK and how far sustainability plays a role in the decision-making process, by extending the consumer typology of translators, exceptors, selectors. The authors further add an additional dimension to defining “luxury”. Design/methodology/approach An exploratory design utilising multiple qualitative research tools (semi-structured interviews, focus groups) provides the basis for this research. A grounded analysis was applied. Findings Findings map motivational drivers to purchasing luxury products and establish a fourth consumer type “indulgers”. Well-being further emerged as a key characteristic that defines “luxury”. Research limitations/implications The sample size is limited to Chinese consumers purchasing luxury fashion in the UK, and thus may not be generalised. Practical implications This research helps managers to understand the consumer types and underlying motivations of Chinese consumers purchasing luxury fashion in the UK. As one of the largest target groups, this research informs managers on how to further capitalise on this market. Originality/value This paper creates a new consumer typology that not only categorises consumers according to their consumption aspects, but further identifies their underlying motivations to do so.

Staff support procedures in a low-secure forensic service

2018 ◽  
Vol 20 (3) ◽  
pp. 191-201
Author(s):  
Sarah Cooper ◽  
Andy Colin Inett
Keyword(s):  
Service Evaluation ◽  
Structured Interviews ◽  
Staff Support ◽  
Missed Opportunities ◽  
Content Type ◽  
Increased Risk ◽  
Forensic Service ◽  
Inpatient Settings ◽  
The Uk ◽  
Practical Implications

PurposeStaff working in forensic inpatient settings are at increased risk of harm perpetrated by patients. Support offered in response to such incidents can have a significant impact on how staff recover. The purpose of this paper is to explore how staff support procedures implemented in one low-secure forensic service impacted on staff recovery.Design/methodology/approachIn total, 11 members of staff who had direct patient contact volunteered from an opportunity sample. Semi-structured interviews were conducted with each participant, asking about experiences of abuse at work and subsequent staff support procedures. Interviews were analysed using thematic analysis.FindingsFour overarching themes were identified; experiences of harm, supported recovery, missed opportunities and therapeutic relationships. This led to a better understanding of how staff coped with incidents of abuse at work and how support procedures impacted on their recovery.Research limitations/implicationsThe service evaluation was limited by transferability of the findings. The process of sampling may have meant there were biases in those who volunteered to take part. Further projects such as this are required to develop the themes identified.Practical implicationsFindings led to the development of a new integrated model of staff support.Originality/valueThis was one of the first studies in the UK to formally evaluate a staff support procedure in forensic low-secure services and include experiences of both clinical and non-clinical staff who are regularly exposed to potentially harmful events.

Reluctant managers: Methodist ministers and management

2014 ◽  
Vol 33 (7) ◽  
pp. 680-693 ◽  
Author(s):  
Yvonne Guerrier ◽  
Christopher Bond
Keyword(s):  
Design Methodology ◽  
Small Sample Size ◽  
Small Body ◽  
Small Sample ◽  
Language And Identity ◽  
Structured Interviews ◽  
Content Type ◽  
Size Limits ◽  
The Uk ◽  
Practical Implications

Purpose – The purpose of this paper is to present a research from a study undertaken with Methodist circuit ministers in the UK and those that work closely with them. It considers in what way and to what extent ministers think of themselves as managers and to what extent and in what way they are expected to perform as managers by those they work with. Design/methodology/approach – The research that informs this paper was gathered through a qualitative study which involved in-depth semi-structured interviews with 22 participants both Methodist ministers and those who worked closely with them. Findings – The study shows that, whilst those who work with ministers typically do not problematize management and expect managers to be able to perform management tasks, the ministers themselves are ambiguous about or rejecting of the discourse of management. Research limitations/implications – The relatively small sample size limits generalizability. Practical implications – The study challenges trainers in this context and in other contexts where the “language” of management is contested or rejected to find a discourse of management which is acceptable. Originality/value – The study contributes to the small body of literature on management and the development of managers within religious organizations. It contributes to the literature on managerial identity and the importance of management language in becoming a manager by presenting an example where this language and identity is contested or rejected.

Destination image of Indian tourism destinations

2016 ◽  
Vol 28 (3) ◽  
pp. 499-524 ◽  
Author(s):  
Anupriya Kaur ◽  
Abhilasha Chauhan ◽  
Yajulu Medury
Keyword(s):  
Correspondence Analysis ◽  
Destination Image ◽  
Current Position ◽  
Policy Makers ◽  
Content Type ◽  
Tourist Destinations ◽  
The Subject ◽  
Tourism Destinations ◽  
Parking Facilities ◽  
Practical Implications

Purpose – The purpose of this paper is to evaluate tourist destinations’ image based on the attributes obtained from the extant literature using correspondence analysis. Design/methodology/approach – This study is aimed at measuring and illustrating destination image of tourism destinations perceived by domestic tourists. Five tourism destinations – Ooty, Shimla, Manali, Mussoorie and Mount Abu were selected as the subject of the study. Based on a representative sample of 800 respondents from the surveys across destinations, correspondence analysis was employed to illustrate an attribute based comparative analysis of the destination image of the tourist destinations. Findings – Findings reveal that the attribute natural attraction was positively perceived by respondents across all destinations and the attribute infrastructure emerged as an area in need of dire attention. Further, the most dominant attributes which marked destinations’ positioning were – local cuisine and food outlets, hotels and restaurants, famous handicraft and parking facilities. Research limitations/implications – The findings of this study need to be integrated with qualitative studies to explore the underlying reasons for the perceived destination image. Practical implications – These results provide direction to policy makers and practitioners to visualize their destinations’ competitive standing relative to their competitors’ strengths and weaknesses. This tourist-derived intelligence presents an opportunity to take advantage of its current position, or if necessary, optimally reposition itself. Originality/value – This paper documents research that was the first to systematically capture and comparatively illustrate the destination image of Indian tourist destinations.

scholarly journals What makes an “innovation champion”?

2016 ◽  
Vol 19 (1) ◽  
pp. 72-89 ◽  
Author(s):  
Natalya Sergeeva
Keyword(s):  
Social Identity ◽  
Design Methodology ◽  
Potential Contribution ◽  
Construction Sector ◽  
Strategic Decisions ◽  
Structured Interviews ◽  
Content Type ◽  
Socially Constructed ◽  
The Uk ◽  
Practical Implications

Purpose – The purpose of this paper is to explore how an “innovation champion” identity is formulated in the context of UK construction sector. A conceptual model of “innovation champion” themes is derived from the literature on social identity and then validated through empirical research. Design/methodology/approach – In total, 30 semi-structured interviews have been conducted with UK construction sector practitioners. The sample was composed active participants within the Constructing Excellence – the UK construction sector’s network-type organisation for driving innovation. Findings – Practitioners socially constructed “innovation champion” identities through narratives about “self” or others. While some practitioners saw themselves as “innovation champions”, many others recognised CEOs as such. “Innovation champions” are commonly recognised as key individuals who promote innovations across businesses. Practical implications – Socially constructed identities are seen important to strategic decisions and future actions. The potential contribution to practice is to help current and new generations of practitioners to learn about how to be or become “innovation champions”. Social implications – The concept of social identity presents opportunities to enrich our understanding of the “innovation champion” label can stimulate people’s reflections on who they are and what they do. Originality/value – The present paper has extended upon prior research and theory by exploring the ways practitioners perceive themselves or others as “innovation champions”. While this research has focused on the UK construction sector, the findings are potentially useful for other sectors where “innovation champion” labels are commonly used.

scholarly journals The experience of patients in an outpatient infusion facility: a qualitative study

Facilities ◽  
2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Emma Zijlstra ◽  
Mariët Hagedoorn ◽  
Stefan C.M. Lechner ◽  
Cees P. van der Schans ◽  
Mark P. Mobach
Keyword(s):  
Nursing Staff ◽  
Design Methodology ◽  
Individual Preference ◽  
Social Contact ◽  
Structured Interviews ◽  
Content Type ◽  
The Social ◽  
Different Types ◽  
The Individual ◽  
Practical Implications

Purpose As hospitals are now being designed with an increasing number of single rooms or cubicles, the individual preference of patients with respect to social contact is of great interest. The purpose of this study is to gain a better understanding of the experience of patients in an outpatient infusion center. Design/methodology/approach A total of 29 semi-structured interviews were conducted, transcribed and analyzed by using direct content analysis. Findings Findings showed that patients perceived a lack of acoustic privacy and therefore tried to emotionally isolate themselves or withheld information from staff. In addition, patients complained about the sounds of infusion pumps, but they were neutral about the interior features. Patients who preferred non-talking desired enclosed private rooms and perceived negative distraction because of spatial crowding. In contrast, patients who preferred talking, or had no preference, desired shared rooms and perceived positive distraction because of spatial crowding. Research limitations/implications In conclusion, results showed a relation between physical aspects (i.e. physical enclosure) and the social environment. Practical implications The findings allow facility managers to better understand the patients’ experiences in an outpatient infusion facility and to make better-informed decisions. Patients with different preferences desired different physical aspects. Therefore, nursing staff of outpatient infusion centers should assess the preferences of patients. Moreover, architects should integrate different types of treatment places (i.e. enclosed private rooms and shared rooms) in new outpatient infusion centers to fulfill different preferences and patients should have the opportunity to discuss issues in private with nursing staff. Originality/value This study emphasizes the importance of a mix of treatment rooms, while new hospital designs mainly include single rooms or cubicles.

Perceiving North Korea through Chinese tourists’ eyes

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Zhiyong Li ◽  
Fangxuan (Sam) Li ◽  
Chris Ryan
Keyword(s):  
North Korea ◽  
Destination Image ◽  
Structured Interviews ◽  
Content Type ◽  
Theoretical Contribution ◽  
Chinese Tourists ◽  
Affective Components ◽  
Poor Infrastructure ◽  
Practical Implications

Purpose This paper aims to present a case study investigating Chinese tourists’ perceptions of North Korea which is regarded one of the most unique tourism destinations in the world. Design/methodology/approach This exploratory study reports findings based on semi-structured interviews with 30 Chinese tourists. This study uses the cognitive-affective model to categorise destination image proposed by respondents. Data were analysed using content analysis. Findings The study found that the cognitive image focusses on attributes such as the country’s unique economic/political situation, unspoiled natural environment and poor infrastructure construction. Affective components centre on the friendly relationship between China and North Korea, and a comparison between North Korea’s current situation and that of China during the period of the cultural revolution. Research limitations/implications Given the qualitative approach and exploratory nature, the results may not be generalised to the wider literature of the Chinese outbound market. This article’s theoretical contribution to destination image may be limited to Chinese cultural contexts. This study provides practical implications for promoting North Korea’s images to attract more Chinese visitors. Originality/value Cognitive-affective model, as one of the most commonly used models, was used to explore North Korea’s destination image in Chinese tourists’ eyes. In addition, this study highlights the importance of politics in influencing a country’s destination image.

Men’s sheds: the perceived health and wellbeing benefits

2018 ◽  
Vol 22 (2) ◽  
pp. 101-110 ◽  
Author(s):  
Lois Crabtree ◽  
Anthea Tinker ◽  
Karen Glaser
Keyword(s):  
Design Methodology ◽  
World Health Organisation ◽  
World Health ◽  
Structured Interviews ◽  
Content Type ◽  
Health And Wellbeing ◽  
The Government ◽  
The Uk ◽  
Larger Sample ◽  
Practical Implications

Purpose The purpose of this paper is to explore older men’s perceptions of the health and wellbeing benefits of participating in men’s sheds. Design/methodology/approach Qualitative semi-structured interviews with eight men aged 65 and over from men’s sheds in London. Interviews were audio recorded and transcribed by hand, and analysis was conducted through coding of the transcripts. Findings The results of this study suggested that men’s sheds improved older men’s perceived level of social interaction, men’s outlook, led to self-reported improvements in depression, and all perceived themselves to be fitter since joining. Despite the research being conducted in an urban area, it highlighted the lack of prior community engagement. Research limitations/implications The sample size used in the research was small and may not be representative of other men’s sheds in different areas, therefore further research with a larger sample should be conducted. Practical implications A health policy dedicated to males which includes the promotion and funding of men’s sheds, such as in Ireland, should be considered by the government. In addition, clinical commissioning groups should recognise men’s sheds as a non-clinical alternative for their patients through social prescribing in general practice. Finally, in order to achieve the World Health Organisation initiative of creating “age friendly cities” community groups such as men’s sheds need to be promoted and further utilised. Originality/value There has been little research in the UK.

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