Should knowledge management in organizations be rebranded?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Maayan Nakash ◽  
Dan Bouhnik
Keyword(s):  
Knowledge Management ◽  
Organizational Context ◽  
Theory Approach ◽  
Content Type ◽  
Study Approach ◽  
Qualitative Research Methodology ◽  
Knowledge Intensive ◽  
Strategic Perspective ◽  
First Time

Purpose This study aims to examine the relevance of the term “knowledge management” (KM) in the organizational context, and deliberates whether there is a need for rebranding of this field. It also enriches the understanding regarding the appropriateness of the term “KM,” which was chosen to represent the discipline. Design/methodology/approach This study adopted a qualitative research methodology, and a case study approach was followed by conducting 19 semi-structured in-depth interviews with international KM experts working in a global consulting firm. The data were analyzed using a thematic analysis method based on the grounded theory approach. Findings The findings provide empirical evidence that attempts are being made to move away from the label “KM” in certain knowledge-intensive organizations. This study sheds light on the challenges associated with this term, which leads some to believe that the name of the discipline needs to change. Originality/value The present pioneering research contributes to empirical knowledge through investigation of an unexplored scientific field. To the best of the authors’ knowledge, for the first time, its uniqueness can be established by the fact that the opinions of KM professionals are being heard regarding the “KM” label, as well as the need for a rebranding of this discipline in the organizational context. From a practical and strategic perspective, this study suggests that the research community and practitioners pay attention to attempts to shift away from the existing title identified in organizational practice.

Project management in higher education: a grounded theory case study

2019 ◽  
Vol 40 (5) ◽  
pp. 338-352 ◽  
Author(s):  
Seth Porter
Keyword(s):  
Grounded Theory ◽  
Project Management ◽  
Portfolio Management ◽  
Project Managers ◽  
Theory Approach ◽  
Content Type ◽  
Complex Process ◽  
Management Concepts ◽  
Qualitative Research Methodology

Purpose This paper analyzes project and portfolio management within a major research library, while it was undergoing a complete physical renovation and reinvention of programs and services. This is a complex, almost 100-million-dollar undertaking that implemented a project management (PM) methodology known as portfolio management. The purpose of this paper is to analyze the implementation and management of this process and provide a brief overview on project and portfolio management as a discipline. Additionally, it provides strengths and weaknesses as well as recommendations when implementing PM. Design/methodology/approach The analysis uses a qualitative research methodology case study with a theoretical foundation of inductive grounded theory. The case study is based primarily on seven interviews of project managers who are involved with the project. It also uses document analysis to assist in triangulating the findings and provide a contextual overview of a complex process. A number of themes emerged into overall categories and findings. Findings The key takeaways were the perceived strengths and weaknesses of the process. The strengths were improved communication and transparency, improved organization and documentation and formal decision-making process and resource allocation. The weaknesses were the hammer and the nail problem, the tools and paperwork, rigidity and the lack of agility within the process. This study also describes the process in detail and gives recommendations for improving the methods implemented in similar circumstances. Originality/value This paper analyzes strategic management concepts from an empirical grounded theory approach and real-world perspective with key recommendations.

scholarly journals Group-works: exploring multiplex networks, leadership and group performance

2019 ◽  
Vol 6 (4) ◽  
pp. 227-245 ◽  
Author(s):  
Pamela Yeow ◽  
Alison Dean ◽  
Danielle Tucker ◽  
Linda Pomeroy
Keyword(s):  
Positive Reinforcement ◽  
Group Performance ◽  
Two Dimensions ◽  
Group Effectiveness ◽  
Content Type ◽  
Multiplex Networks ◽  
Study Approach ◽  
Group Members ◽  
Knowledge Intensive

Purpose The purpose of this paper is to explore the effect of “multiplex” (multiple overlapping) networks and leadership on group performance in a higher education setting. Design/methodology/approach Using a combination of social network analysis and interviews, the authors employ a case study approach to map the connections between academic group members. This paper analyses the relationship between this mapping and academic performance. Findings The authors identified two dimensions which influence group effectiveness: multiplex networks and distributed–coordinated leadership. Where networks are built across tasks, inter-relationships develop that lead to greater group performance. Practical implications Where group members create a dense hive of interconnectivity and are active across all group tasks, and also informally, this increases the opportunity for knowledge sharing. When this is similarly experienced by a majority of group members, there is positive reinforcement, resulting in greater group effectiveness. Originality/value This paper highlights the importance of the richness of formal ties in knowledge-intensive settings. This paper is the first to differentiate between formal connections between colleagues related to different tasks within their role. This suggests that dense configurations of informal ties are insufficient; they must be coupled with strong ties around formal activity and demonstrative leadership.

scholarly journals Introducing an innovation promotion model for construction projects

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sam Fernando ◽  
Kriengsak Panuwatwanich ◽  
David Thorpe
Keyword(s):  
Literature Review ◽  
Construction Projects ◽  
Complex Dynamics ◽  
Relationship Enhancement ◽  
Content Type ◽  
Study Approach ◽  
Project Outcomes ◽  
First Time ◽  
Comprehensive Study

PurposeThis study aims to investigate and model the complex dynamics of innovation enablers in construction projects aiming to develop a framework identifying actions for clients to promote innovation.Design/methodology/approachThrough a comprehensive literature review, a conceptual model was previously derived to explain the client-driven enablers in promoting innovation. This was tested using the data from 131 Australian construction projects. Statistical analysis was conducted on the data using factor analysis and correlation analysis to test the model, which was validated using the case study approach. The testing and validating aspects are explained in this paper.FindingsThe constructs of the recommended model are idea harnessing, relationship enhancement, incentivization and project team fitness.Research limitations/implicationsThe difficulty of analyzing the complex dynamics happening within projects in relation to innovation has been a barrier to progress research in this area. The introduction of this model would pave the way for researchers to explore this area with ease.Originality/valueAs revealed in the detailed literature review undertaken, this is the first time that a comprehensive study has been conducted to identify client-led innovation enablers for construction projects. The results would benefit industry practitioners to achieve enhanced project outcomes in construction projects through innovation.

scholarly journals Credit unions, co-operatives, sustainability and accountability in a time of change

2019 ◽  
Vol 46 (2) ◽  
pp. 309-323 ◽  
Author(s):  
Akis Kleanthous ◽  
Robert A. Paton ◽  
Fiona M. Wilson
Keyword(s):  
Financial Crisis ◽  
Credit Unions ◽  
State Intervention ◽  
Credit Union ◽  
Content Type ◽  
Stakeholder Relationships ◽  
Study Approach ◽  
Governance Model ◽  
First Time

Purpose The financial crisis of 2008 resulted in calls for change. Commentators suggested that co-operatives, in particular credit unions, could provide accountability and sustainability through their open governance and mutual status. However, such suggestions assumed that co-operative principles and practice continued to underpin the efficacy of co-operative banking, and that credit unions, one of the most prevalent forms of co-operative banking, could offer a viable financial alternative. Instead, in the case of Cyprus, the financial crisis and the associated aftershocks triggered the nationalisation and demutualisation of credit unions. This prompted the researchers to question both the viability of a co-operative banking future and the extent to which co-operative principles were shaping decision making, governance, accountability and sustainability. The paper aims to discuss these issues. Design/methodology/approach A case study approach was adopted to explore the degree to which co-operative principles still shaped credit union thinking and stakeholder relationships. Findings As is the case elsewhere within the co-operative movement, the findings point the fact that governance is weaken by the low membership participation and that the principles are no longer universally applied. Credit unions, if not co-operative banking, may not offer the financial assurances that commentators have called for. Moreover, the guiding principles may no longer be embedded within the fabric of the movement. Practical implications Findings are important for practitioners/supervisory body as they highlight possible impacts on co-operative’ future and especially on their governance model and level of autonomy and independence in case of state intervention. Originality/value The research undertaken is original as it is the first time credit unions in Cyprus were examined for adherence to co-operative principles.

Factors that influence the success of a KM-program in a small-sized airport

2015 ◽  
Vol 19 (3) ◽  
pp. 593-610 ◽  
Author(s):  
Antonio-Luis Gamo-Sanchez ◽  
Juan-Gabriel Cegarra-Navarro
Keyword(s):  
Knowledge Management ◽  
Customer Service ◽  
Transport System ◽  
Single Case ◽  
Knowledge Structures ◽  
Content Type ◽  
Study Approach ◽  
Advantages And Disadvantages ◽  
The Individual

Purpose – This paper aims to investigate the nature of what is referred to as the Knowledge Management Engineering & Maintenance Program, which is based on practices that influence the dissemination of knowledge in a structured and sustained manner within a small-sized airport. The air transport system has undergone important changes, particularly in the development of new knowledge management (KM) approaches. In practice, however, results have been mixed. Some programs have been successful, but implementation failures are common and the intended users are frequently reluctant to use such management structures. A possible explanation for efficiency and effectiveness gaps of services provided by these knowledge structures may relate to the advantages and disadvantages of the knowledge processes that airports highlight as a result of their differential structural properties. Design/methodology/approach – Using data collected from the Engineering & Maintenance Department at a Spanish Airport, this work has examined how the existence of some knowledge structures is linked to knowledge transfer and how this component is linked to customer service (external users, e.g. passengers; and internal users, including any airport staff). Findings – This paper reports a KM program, which is customized and based on four knowledge structures: technical infrastructure; people to facilitate and drive the process; a system that supports and rewards sharing; and the team leader. Research limitations/implications – Conducting this type of single case study (an interview-based case study approach) is to be understood foremost as a prelude to further quantitative studies including common measures for passengers and users, staff, managers and board members. Originality/value – In an applied sense, the model provides engineering and maintenance practitioners with identifiable factors, which enable the four frameworks and address the relevant issues by changing strategies at both the individual and the organizational levels. Without a KM program, practitioners may lose the ability to see the market signals stemming from the transport system members and they may decide to go solely by their own ways of doing and interpreting things.

Interrelationship between big data and knowledge management: an exploratory study in the oil and gas sector

2017 ◽  
Vol 21 (1) ◽  
pp. 180-196 ◽  
Author(s):  
Muhammad Saleem Sumbal ◽  
Eric Tsui ◽  
Eric W.K. See-to
Keyword(s):  
Big Data ◽  
Knowledge Management ◽  
Explicit Knowledge ◽  
Oil And Gas ◽  
Structured Interviews ◽  
Content Type ◽  
Study Approach ◽  
Qualitative Research Methodology ◽  
The Relationship ◽  
Oil And Gas Sector

Purpose The purpose of this paper is to explore the relationship between big data and knowledge management (KM). Design/methodology/approach The study adopts a qualitative research methodology and a case study approach was followed by conducting nine semi-structured interviews with open-ended and probing questions. Findings Useful predictive knowledge can be generated through big data to help companies improve their KM capability and make effective decisions. Moreover, combination of tacit knowledge of relevant staff with explicit knowledge obtained from big data improvises the decision-making ability. Research limitations/implications The focus of the study was on oil and gas sector, and, thus, the research results may lack generalizability. Originality/value This paper fulfills an identified need of exploring the relationship between big data and KM which has not been discussed much in the literature.

Risks in the absence of optimal knowledge management in knowledge-intensive organizations

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Maayan Nakash ◽  
Dan Bouhnik
Keyword(s):  
Knowledge Management ◽  
Organizational Knowledge ◽  
Organizational Crisis ◽  
Theory Approach ◽  
Broad Perspective ◽  
Content Type ◽  
Knowledge Intensive Organizations ◽  
Knowledge Intensive ◽  
Grounded Theory Approach ◽  
Depth Interviews

Purpose This study aims to identify the risks associated with the lack of optimal knowledge management (KM) in knowledge-intensive organizations and delves into understanding their severity. In doing so, the authors explored the significance attributed to these issues by international KM experts. Design/methodology/approach A case method was chosen. The study began with semi-structured in-depth interviews and continued with focus groups as part of the qualitative research paradigm. The data was analyzed using a thematic analysis method, based on the grounded theory approach. Findings The findings provide empirical evidence for a set of risks faced by organizations in a reality where organizational knowledge is managed poorly. The study finds that, in the experts’ view, the risks associated with knowledge constitute a clear catalyst for initiating and investing efforts to manage organizational knowledge. In addition, their severity is usually understood only after the occurrence of a business or organizational crisis related to knowledge. Originality/value This pioneering research contributes to empirical knowledge through an unexplored scientific field. The uniqueness of this research is also reflected in the voices of KM professionals. The authors extended the literature on knowledge risks, taking a broad perspective of a variety of organizations from different sectors. In doing so, the study also contributes to a more comprehensive understanding of KM. The study has implications on the practical level in view of deepening the understanding of the severity of the risk in the absence of optimal KM in knowledge-intensive organizations.

Developing mobile services

2016 ◽  
Vol 28 (12) ◽  
pp. 2721-2747 ◽  
Author(s):  
Manuel Rivera ◽  
Robertico Croes ◽  
YunYing Zhong
Keyword(s):  
Product Development ◽  
Conjoint Analysis ◽  
Mobile Applications ◽  
Mobile Apps ◽  
Mobile App ◽  
Small Island ◽  
Content Type ◽  
Study Approach ◽  
First Time

Purpose This paper aims to examine and identify important attributes for mobile applications (apps) that might dictate tourist preferences for the apps on a small island destination. Guided by the Task Technology Fit (TTF) theory, the study considers the tasks performed, technology characteristics and individuals’ characteristics in determining the mobile apps attribute set. Design/methodology/approach This study uses a conjoint methodology within a case study approach framework. The conjoint analysis allows for assessing preferences from different consumers regarding the objective characteristics of products or services that facilitate the optimal design of product development. Optimal product development is a challenge for destinations, as they strive to achieve and sustain optimal market positions. Mobile apps may empower destinations in this endeavor. The case study approach imparts a context-dependent knowledge that facilitates a more nuanced understanding of consumer preference of use. Findings The results of the conjoint analysis suggest a strategic mapping of the most important attributes including type of content information, coupons and location awareness in defining apps product development. Within each attribute, the study also identifies the significant characteristics of a mobile application that are preferred by tourists. This ranking exists irrespective of familiarity with the destination (first-time and repeat visitors). Research limitations/implications The implication is that revealed preferences anchored in conjoint analysis provide a powerful approach to optimize product development in a small island destination. From a practical perspective, the findings suggest that the developments of a mobile app for a destination must concentrate on fostering spending and consider the app as a new marketing channel. From a theoretical point of view, the current study highlights the usefulness of using the conjoint analysis and the TTF theory as an overarching framework in mapping a multi-attribute decision-making space that influences tourist judgment and preference of use. The conjoint method applied in the study enables researchers to clearly identify a combination of various mobile app attributes that are most influential on tourists’ choice and preference of use. The guiding framework, TTF theory, allows the conjoint product designs to go beyond the technology characteristics to include tasks performed by tourists and their individual characteristics. Originality/value This study is the first to apply a conjoint analysis within the TTF theoretical framework in the context of a small island destination when assessing tourists’ use preferences toward mobile applications, while at the same time investigating whether any differences exist between first-time and repeat visitors. The study demonstrates that complementing the nature of the task (traveling) with context-specific interface and interactive features is an important area of inquiry that can benefit from adopting conjoint analysis.

Emergent approach to knowledge management by small companies: multiple case-study research

2016 ◽  
Vol 20 (2) ◽  
pp. 292-307 ◽  
Author(s):  
Malgorzata Zieba ◽  
Ettore Bolisani ◽  
Enrico Scarso
Keyword(s):  
Knowledge Management ◽  
Professional Education ◽  
Small Businesses ◽  
Case Study Research ◽  
Small Companies ◽  
Business Services ◽  
Content Type ◽  
Qualitative Survey ◽  
Knowledge Intensive

Purpose The purpose of this paper is to investigate the knowledge management (KM) approach followed by small companies. In particular, after introducing the notion of emergent approach, the paper aims to examine if that notion is useful to properly describe the way small businesses approach their KM activities. Design/methodology/approach The study is based on the results of a qualitative survey involving 12 owners and managers of small companies belonging to the knowledge-intensive business services (KIBS) sector. The survey uses the case-study method. Findings The findings confirm that the approach to KM adopted by small companies can be defined as emergent: in the analysed cases, there were no formal KM plans, despite the fact that the examined companies have all introduced various KM practices. This shows that there can be the need to define KM approaches that better fit smaller companies. Practical implications Although an emergent approach may be seen as unplanned, companies should learn how to be aware of their KM practices and, once they are, how to develop them properly. For executives to be able to recognize emergent KM practices, notions and elements of KM need to be introduced in their business background and professional education (e.g. how KM fits into a small organization, what KM processes are, what KM tools and practices exist, etc.). Originality/value The study contributes to the understanding of KM in really small entities, still a much under-explored topic.

Predecessors competency framework for nurturing successors in family firms

2015 ◽  
Vol 21 (5) ◽  
pp. 731-752 ◽  
Author(s):  
Hossein Samei ◽  
Alireza Feyzbakhsh
Keyword(s):  
Family Firms ◽  
Superior Performance ◽  
Communicative Skills ◽  
Content Type ◽  
Study Approach ◽  
Qualitative Research Methodology ◽  
Iranian Family ◽  
Competency Based ◽  
Cross Case Analysis

Purpose – Previous research indicates that a high percentage of family firms are not able to transfer to the next generation. This is, for the most part, due to poor succession. In this regard, the competency of the predecessor in nurturing a competent successor is a central issue. The purpose of this paper is to identify the predecessor competencies required to nurture a successor. Design/methodology/approach – The research applied a qualitative research methodology with a case study approach, whereby five large Iranian family firms which have maintained superior performance across generations were studied. Findings – The findings indicated that predecessor competencies required for successor nurturing are open-mindedness, risk-taking, patience, explicitness, motivation, trustworthiness, communicative skills, and value orientation. Cross-case analysis also revealed that successor attributes and family attributes influence the importance of the predecessor’s competencies. Originality/value – The literature suggests a number of attributes that predecessors require for nurturing the successor in family firms. However, previous studies have proven to be weak in doing a systematic study, from a competency-based approach, to find the required predecessor competencies based on the methods used to nurture the successor. Therefore, this research would be helpful in explaining the predecessor’s required competencies for nurturing the successor.

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