Alert-Driven E-government Service Management: A Case Study on Road Maintenance Management System

Author(s):  
Trewina P.y. Leung ◽  
Dickson K.w. Chiu
Author(s):  
Lawrence E. Gunderson

This case study reviews the process that the City of Naperville Information Technology Department undertook to implement a Computerized Maintenance Management System (CMMS) for the city’s Department of Public Utilities–Water. A CMMS is a software system for managing infrastructure with tools for creating and tracking maintenance activities associated with physical assets. Typical requirements for a CMMS include the ability to handle requests for service, process work orders, plan preventive maintenance, provide for tests and inspections, and enable ad hoc searching and reporting. The software that the Naperville Water Utility chose for a CMMS was selected for its tight integration with its Geographic Information System (GIS), the computerized mapping database that contained a spatial model of the department’s water distribution and wastewater collection assets. Many of the challenges that the IT Department had in implementing the CMMS related to issues with the GIS data. In addition, several of the city’s ?nancial systems, such as accounting, utility billing, customer information systems, and inventory required integration with the CMMS. The case study will cover the complexities of integration with these disparate data sources that have both a technical and organizational basis. Finally, as with all implementations of software systems, the element of organizational change needed to be addressed. For that reason, business process mapping and re-engineering practices were employed to support the deployment of the software.


2011 ◽  
Vol 693 ◽  
pp. 208-216
Author(s):  
Leonel S. Batalla ◽  
Oscar A. Godoy ◽  
María Victoria Canullo

It is well known that mold and casting table maintenance has a direct impact on the internal quality and surface quality of billets. In this paper, the evolution of the main key performance indicators (KPIs) associated with the main consumables of the Wagstaff Air slip billet casting technology is shown, such as molds, casting rings, transition plates and thimbles. The strategies taken to preserve a high standard of quality whilst monitoring the associated costs, are discussed. An automated Mold and Casting Table Maintenance Management system has been developed in house to make available the relevant information from the casting table servicing at the casting pit and at the mold room. A case study is described where this tool allowed us to reduce costs, keeping a high quality standard of the casting table maintenance, ensuring the internal quality of the final product.


2011 ◽  
Vol 5 (1) ◽  
pp. 1-15 ◽  
Author(s):  
Kai Xu ◽  
Qi Yu ◽  
Qing Liu ◽  
Ji Zhang ◽  
Athman Bouguettaya

2011 ◽  
Vol 250-253 ◽  
pp. 3688-3691
Author(s):  
Jr Hung Peng ◽  
Po Hsun Sung ◽  
Jyh Dong Lin ◽  
Kuang Yi Wei

The urban road becoming more perfect, pavement engineering is from new construction to maintenance management. The authorities, from acceptance the new construction turn into survey of the road‘s situation and control of various types of damage and road conditions on time, to maintain a good condition of the road. In this study we use the CCD with the general Global Positioning System to provide GPS coordinates and have a street shooting for each 20m of road, record of the CCD road imaging system, and with GPS coordinates, the street pavement shooting can identify the highest frequency distress type within 100m of the road, and compare with the value of IRI for statistics, considering different distress conditions associated with the International Roughness Index, and to explore the causes. This study has an Urban Road Management System, it divided into road flat index query and pavement condition index query, and user can use this system know the pavement condition every section. The road maintenance unit can be judged by this indicator status of pavement roughness to develop a conservation strategy of each section, reflecting the degree of conservation of each section, making the pavement to maintain a good quality. Urban road maintenance management system is for the each authorities built the road pavement maintenance management system for pavement managers with different levels of management authority, and to assist in the system can provide information for urban roads to do planning, query and management, it is beneficial to the authorities to implementation of urban roads and other road maintenance operations, they can immediately understand the pavement condition.


2014 ◽  
Vol 20 (4) ◽  
pp. 333-376 ◽  
Author(s):  
Hani Shafeek

Purpose – The purpose of this paper is to describe the most important areas of maintenance management system for heavy industries for helping maintenance mangers to focus on measuring the effectiveness of maintenance system. This work aimed at inferring relationships between maintenance management, maintenance practices and maintenance improvement. Design/methodology/approach – In relation to maintenance management, as a case study approach, it can be applied to continuous improvement maintenance systems through 15 maintenance process areas. Findings – The general picture evidences some criticalities, such as those areas which help in the success of maintenance management and areas which lead to the failure of maintenance management. It was found that by using the maintenance management system in the cement industry, it was possible to measure and improve about 15 percent maintenance performance which can be achieved by enhancing maintenance in the suggested areas. Practical implications – Continuous maintenance improvement (CMI) is an ongoing effort to improve maintenance aimed at maintenance process simplification and reduction or elimination of maintenance process waste. To support CMI, maintenance engineers continually examine maintenance processes to discover and eliminate problems. Originality/value – Other researchers have reported on the maintenance management system, but most of them have focussed on limited areas. The lack of useful and practical research has been determined. It seems that the scientific knowledge of maintenance management still needs more effort. This study is one of the first in-depth studies into actual condition-based maintenance practice to test 15 maintenance process areas.


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