Business Process Management Standardization in Operation Support System: Case Study of Fulfillment and Assurance Process in an Indonesian Telecommunication Company

2020 ◽  
Author(s):  
Dimas Agung Saputra ◽  
Putu Wuri Handayani ◽  
Muhammad Kasfu Hammi
Keyword(s):  
Business Process ◽  
Support System ◽  
Business Process Management ◽  
Process Management ◽  
Operation Support System ◽  
Telecommunication Company ◽  
Assurance Process

scholarly journals The Role of Industry 4.0 and BPMN in the Arise of Condition-Based and Predictive Maintenance: A Case Study in the Automotive Industry

2021 ◽  
Vol 11 (8) ◽  
pp. 3438
Author(s):  
Jorge Fernandes ◽  
João Reis ◽  
Nuno Melão ◽  
Leonor Teixeira ◽  
Marlene Amorim
Keyword(s):  
Business Process ◽  
Automotive Industry ◽  
Industry 4.0 ◽  
Process Model ◽  
Business Process Management ◽  
Process Management ◽  
Predictive Maintenance ◽  
The Evolution Of Industry

This article addresses the evolution of Industry 4.0 (I4.0) in the automotive industry, exploring its contribution to a shift in the maintenance paradigm. To this end, we firstly present the concepts of predictive maintenance (PdM), condition-based maintenance (CBM), and their applications to increase awareness of why and how these concepts are revolutionizing the automotive industry. Then, we introduce the business process management (BPM) and business process model and notation (BPMN) methodologies, as well as their relationship with maintenance. Finally, we present the case study of the Renault Cacia, which is developing and implementing the concepts mentioned above.

scholarly journals Proposal for an approach to evaluate continuity in service supply chains: Case of the Moroccan electricity supply chain

2019 ◽  
Vol 9 (6) ◽  
pp. 5552 ◽  
Author(s):  
Houda Mezouar ◽  
Abdellatif El Afia
Keyword(s):  
Supply Chain ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Residential Buildings ◽  
Suggested Approach ◽  
Root Cause ◽  
Process Behavior ◽  
Service Supply Chains

The purpose of this paper is to develop an approach to analyse and evaluate continuity in Service Supply Chain (SSC), through a case study. This approach is based on the data-driven quality strategy "Define, Measure, Analyze, Improve, Control" (DMAIC) which is used to drive Six Sigma projects, and on the characteristics of Smart Supply Chain. It combines Business process management (BPM), Supply Chain Operations Reference (SCOR), and the Root cause analysis tree diagram. The chosen case study is the electricity SCC, especially the business process 'management of electricity for residential buildings' of the Moroccan electricity SSC. The paper shows that the suggested approach identifies the discontinuity causes for the studied SSC, improves the business process behavior and manages its control by providing a dashboard that encompasses KPIs for periodically controlling of the SSC "to-be" state.

Onto-VP2M

2017 ◽  
Vol 13 (3) ◽  
pp. 39-62 ◽  
Author(s):  
Fatma Ellouze ◽  
Mohamed Amine Chaâbane ◽  
Eric Andonoff ◽  
Rafik Bouaziz
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Research Area ◽  
Collaborative Process ◽  
Subsea Pipeline ◽  
Context Reasoning ◽  
Active Research ◽  
Active Research Area

Collaborative process (CP) flexibility is an active research area in the field of business process management (BPM). It deals with both foreseen and unforeseen changes in the environment where CPs operate. In the literature, the version-based approach is largely used to cope with CP flexibility. However, BPM practitioners from various organizations can encounter some difficulties in a multi-version setting, of which when they must select the most appropriate CP version to be executed. Therefore, the aim of this article is to offer a solution to help them in this delicate task by proposing an ontology-based approach to model and query the context of versions of CP. More precisely, the authors recommend a new ontology, entitled BPM-Context-Onto, and a framework, entitled Onto-VP2M-Framework, providing support for (1) context version modeling in the BPM area, and (2) context-based querying exploiting reasoning mechanisms of the proposed ontology. The evaluation of the recommended framework shows that combining ontology with context reasoning is a promising idea in the BPM area. This novel framework has been examined within a real case study, namely the Subsea Pipeline CP.

From business process management to customer process management

2015 ◽  
Vol 21 (2) ◽  
pp. 250-266 ◽  
Author(s):  
Peter Trkman ◽  
Willem Mertens ◽  
Stijn Viaene ◽  
Paul Gemmel
Keyword(s):  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Customer Orientation ◽  
Long Term Effects ◽  
Content Type ◽  
Case Study Analysis ◽  
Customer Centricity

Purpose – The purpose of this paper is to argue that in order to achieve customer centricity through business process management (BPM), companies have to obtain the profound understanding of customers’ processes and when necessary change not only the interactions with but also the processes of their customers. A method is presented that allows doing this in a systematic manner. Design/methodology/approach – A case study of a large multinational company was conducted. Several different sources and methods were used, including document analysis, interviews and a qualitative analysis of responses to open-ended questions. Data were gathered at three points in time: before, during and after the implementation of the presented approach. Findings – The method that was successfully employed by the case organisation consisted of combining BPM with service blueprinting, and of extending these efforts by integrating the customers’ internal processes into the scope of improvement. Research limitations/implications – The paper does not thoroughly evaluate the long-term effects of the proposed approach. Some results of the case study analysis had to be excluded from this paper due to reasons of confidentiality. Practical implications – The paper presents an approach for organisations to not only understand the needs of their customers but also the way in which their product is used in customers’ processes. In this way BPM can be implemented in a truly customer-oriented way. Originality/value – This paper extends previous work by presenting one way in which BPM can follow up on its promise of increasing an organisations customer orientation. While servitisation has received a lot of attention in various disciplines, its application within BPM research and practice has been scarce.

scholarly journals INFORMATION SUPPORT FOR ENTERPRISE BUSINESS PROCESS DEVELOPMENT MANAGEMENT

Management ◽  
2018 ◽  
Vol 27 (1) ◽  
pp. 100-110
Author(s):  
Olena O. YERSHOVA
Keyword(s):  
Information Technology ◽  
Business Process ◽  
Support System ◽  
Business Process Management ◽  
Process Management ◽  
Business Processes ◽  
Process Development ◽  
Information Support ◽  
Management Mechanism ◽  
Development Management

Introduction. Contemporary market realia urge companies towards a transition from functional to process-based management, with processes as the key object of control. Effective business process management enables organizations to reduce costs and increase profitability. In case the management vector is shifted towards a company’s business process development, that involves constant monitoring and optimization, it will also contribute to gaining long-term sustainable competitive advantage. Since modern business environment is intrinsically inseparable from scientific information and intellectual attainments and their implementation results (information technology), management of business process development must be supplemented by powerful information support.The research objective is to provide deeper insights into conceptual framework and structural components of the information support system to facilitate enterprise business process development management as well as to identify the key factors to be considered when designing information software.Research methods. The following methods were used within the current study: comparison, systematic approach, analysis, modeling, synthesis and analytical framework.Findings. Modern approaches to building information support framework for an enterprise as a whole. The importance to provide a description of business processes is argued to design an effective information support system for business processes and their development management mechanism. An author’s original model of information support structure for business process management has been suggested.Conclusions. Complete and accurate information support for business processes is critical to ensure their effective operation. The information support for ensuring business process development management mechanism encompasses the formation and subsequent functioning of the overall system which includes information resources, information technology, software, and corresponding personnel, with following up further division by information support subsystems for providing in-depth analysis and ease of convenience, i.e. the information platform of the of business process development management mechanism.

scholarly journals Service value stream management (SVSM) - a case study

2021 ◽  
Vol 12 (4) ◽  
pp. 832-855
Author(s):  
Delmo Alves de Moura ◽  
Victor Carneiro Bonadio
Keyword(s):  
Business Process ◽  
Customer Value ◽  
Business Process Management ◽  
Process Management ◽  
The United States ◽  
Air Transport ◽  
Value Stream ◽  
Stream Management ◽  
Air Transport Industry

Air transport accounts for a significant portion of all wealth production in the world. In the case of Brazil, although the air transport industry is undergoing profound changes because of the economic crisis, there is enormous potential for this market to resume growth, especially when compared to the number of passengers/inhabitant of already consolidated markets, such as the United States. However, to grow in this market, airlines need to be prepared to adapt to new dynamics and overcome the effects of the economy on the industry. This paper presents a case study of an airline that in the crisis period lost its market leadership and chose to restructure the business-to-business (B2B) sales department to achieve better results in its Business Process Management (BPM). It seeks to identify which factors led the company to lose this leadership from the perspective of its customers and propose a way to review internal processes, eliminating waste, so that the company can resume its position in the market. It has been applied lean service-focused concepts to raise possible causes, identifying and optimized internal sales department flows to create a more appropriate customer value proposition, and correcting for each type of waste mapped. The objective of this case study was to apply the concepts related to the Value Stream Map tool to reduce activities that do not add value, in a service area, of a large airline. The objective was to improve the company's Business Process Management, aiming at a lean, effective and efficient process, improving the organization's performance and competitiveness.

scholarly journals Possibility of Applying Business Process Management Methodology in Logistic Processes Optimization

2014 ◽  
Vol 26 (6) ◽  
pp. 507-516 ◽  
Author(s):  
Diana Božić ◽  
Ratko Stanković ◽  
Kristijan Rogić
Keyword(s):  
Comparative Analysis ◽  
Business Process ◽  
Business Process Management ◽  
Process Management ◽  
Service Level ◽  
Synergic Effect ◽  
Workload Distribution ◽  
Managerial Level ◽  
Accurate Quantification

Raising the service level and developing new logistic services require better understanding of logistic processes and possibilities of optimization. Different methodologies have been used for that purpose, while the application of Business Process Management (BPM) methodology is outlined in this paper. Identifying parts of logistic processes that could be optimized is facilitated by applying BPM methodology. It also enables more accurate quantification of impacts of the changes introduced in a particular process or activity on the processes as a whole and to other interacting processes. The application of BPM methodology is demonstrated in the case study, where a solution for logistic processes optimization is suggested and the prospective outcomes are simulated. The results of the logistic process comparative analysis have indicated a synergic effect of different improvements in sub-process on the effectiveness of the process as a whole, both on the operative and managerial level. The respective changes in workload distribution among interacting logistic processes have been quantified according to the same methodology.

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